Claim explorer / evidence thread
Claim 13131B
GRE 8220 • Alix • Paid • forest-river
risk 0.35
deadline Overdue / escalation ready
images 54
matched 10
Warranty deadline timeline
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Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Completed stage
191d elapsed • 0d remaining
Escalation Eligible
Completed stage
191d elapsed • 0d remaining
Resolved
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$2,500.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Escalate to State
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
35
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 15, 2026, 2:55 AM.
Indexed evidence
5 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Possible
Damage or unit-ID evidence may need expert discipline if the matter escalates.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=54; damage=0; unit=2; parts=0; doc=48; gaps=damage_signal_without_damage_photo • Unit 2026 Forest River • VIN 4X4TPUP24TP106657
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13131B/Claim 2807413.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 15, 2026, 2:55 AM
Evidence flags
damage signal without damage photo
Comment Intelligence
Thread depth
52 indexed side comments on this claim.
Latest visible thread signal
Oct 14, 2026, 2:39 PM • processor • Price for vents was reduced to FR pricing. They want to encourage dealers to purchase through FR as their pricing is typically more competative.
Role mix
Dealer 0 • OEM 0 • Processor 40
Decision cues
Denial signals 2 • info / missing-doc asks 61 • approval signals 10
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
BATHROOM DOOR ADJUSTMENT-HIT WHEN W 1021 FORES CLOSING-FIX/ADJUST
matched • confidence 0.81
cause
The bathroom door is cut uneven on the latch side, it is causing the top corner to rub when closing, we will have to order a new bathroom door H: 72 W: 24
matched • confidence 0.81
correction
. REQ: .50
partial-match • confidence 0.63
complaint
LEFT OF OVEN-BOTTOM DRAWER NOT CLOSING W 1021 FORES PROPERLY-ADJUST/SQUARE UP
partial-match • confidence 0.63
cause
The bottom drawer to the left of the oven was closing rough, it seems it was set on the tracks a little crooked, i was able to line it up and now it opens and closes
partial-match • confidence 0.71
correction
Done REQ .20
partial-match • confidence 0.63
complaint
MOUNT-TV LIVING ROOM W 1021 FORES
partial-match • confidence 0.71
cause
The tv mount had fallen off the wall during transport, i looked into the wall panel and the mounting plate is mounted way to low to mount the tv properly, we will have to remove both windows and all the outlets and will have to cut the wall paneling above the fireplace counter and remove boyh panels to be able to reinforce both sides so the tv is centred on the wall, will take about 8 hours
matched • confidence 0.81
correction
. REQ 8 HOURS
partial-match • confidence 0.71
complaint
WIRE HOLDER UNDER APPLIANCE SLIDE W 1021 FORES ODS-LOOSE-FIX-ALSO PULL PAPER THAT IS STUCK
partial-match • confidence 0.71
cause
The bar holding all the wires for appliences is sagging down to where it isnt allowing the slide to close all the way and wont seal properly above the wheels, i tried to move the braket and tried to rerun the wires more out of the way hit it is still not out of the way of the seal, we will have to order a new bar with brakets or if the manufaturer has a better suggestion
matched • confidence 0.81
correction
we will have to order a new bar with brakets or if the manufaturer has a better suggestion REQ 2 HOURS
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 1 - Both A/C covers have W 1021 FORES scratches on the top, looks like it brushed against something in transport.
matched • confidence 0.81
cause
Both of the A/C covers have scratches on the top, looks like they scrapped on something during transport we will need two new covers
matched • confidence 0.81
correction
R&R AC SHROUDS X 2 REQ: 1 HOUR OF LABOR (.50 PER)
matched • confidence 0.81
complaint
WARRANTY REPAIR 2 - The DS fender is W 1021 FORES cracked above the front tire.
partial-match • confidence 0.63
cause
The fender on the DS has a large crack above the front tire as well as a smaller crack forming in the middle we will have to order a new fender
matched • confidence 0.81
correction
.. REQ 1 HOURS OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 3 - The duct covers in W 1021 FORES the kitchen and bedroom are cracked around the screw.
partial-match • confidence 0.71
cause
The duct covers in the bedroom and in the kitchen have a crack around one of the screws, we dont have any of the same covers we will have to order some.
matched • confidence 0.81
correction
NEED TO R&R DUCT COVERS REQ .75
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 4 - The sewer pipe cap W 1021 FORES is missing
partial-match • confidence 0.63
cause
The sewer pipe cover broke off the tether, i put a new cover and tether from parts.
partial-match • confidence 0.75
correction
Done REQ .10
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 5 -the filter jn the W 1021 FORES coty water commection is missing.
partial-match • confidence 0.73
cause
The small filter and rubber seal in the
partial-match • confidence 0.63
correction
Done REQ .10
partial-match • confidence 0.63
correction
Done REQ .10
unreviewed • confidence 0.00
correction
Done REQ .10
unreviewed • confidence 0.00
correction
Done REQ .10
unreviewed • confidence 0.00
correction
Done REQ .10
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 6 - the underbelly W 1021 FORES material has a cut in it under the ODS slide
partial-match • confidence 0.71
cause
There is a small cut in the underbelly material that had some tape that was falling off of it under the ods slide, i took the old tape off and put some new on
matched • confidence 0.81
correction
Done REQ: .20
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Feb 26, 2026, 12:35 PM
@Kaitlyn R Photos are required for Job 3.
Alix Mongiat
processor • Feb 26, 2026, 12:41 PM
@Kaitlyn R
Job 3: need photos
Warranty Repair 1: need photos of tags on the AC units.
Alix Mongiat
processor • Feb 26, 2026, 12:52 PM
PA 2592734 is in draft status until we get requested photos.
Kaitlyn Reinwand
dealer_or_external • Mar 13, 2026, 3:57 PM
@Alix M UPLOADED AC TAGS
Alix Mongiat
processor • Mar 16, 2026, 8:43 AM
@Kaitlyn R Do you have the photos that we requested for Job 3? Thanks! I have added the AC tags.
Alix Mongiat
processor • Mar 16, 2026, 2:12 PM
@Kaitlyn R
Job 2- is it a door or framing issues?
Warranty 1: denied - DPU unit will not impede performance of the A/C
Michelle Antinoja
dealer_or_external • Mar 17, 2026, 11:56 AM
@Alix M PER THE NOTES ITS THE DOOR ITSELF. tHE DOOR IS CUT UNEVEN AND RUBBING AT THE TOP CORNER OF THE FRAME.
Alix Mongiat
processor • Mar 17, 2026, 1:46 PM
@Kaitlyn R From FR:
Job 3: photos required.
Alix Mongiat
processor • Mar 19, 2026, 11:48 AM
Added. Thank you!
Alix Mongiat
processor • Mar 25, 2026, 6:19 PM
@Kaitlyn R
Job 2: approved for 0.5 hour
Job 3: approved for 0.2 hour
Job 4: approved for 1 hour *flat rate , this does not need to be r/ri .20 secure wall panel .30 secure wall mount .30 install tv .20 add seam tape (requested 8 hours)
Job 5: approved for 1 hour *flat rate per production , install a new wire arm
(requested 2 hours)
Warranty Repair 1: denied
Warranty Repair 2: approved for 0.3 hour flat rate (requested 1 hour)
Warranty Repair 3: approved for 0.2 hour *flat rate x2
(requested 0.75 hour)
Warranty Repair 4: approved for part only
Warranty Repair 5: approved for 0.2 hour
Warranty Repair 6: approved for 0.2 hour
Kaitlyn Reinwand
dealer_or_external • Mar 26, 2026, 10:50 AM
@Alix M FOR JOB 4- THE REPAIR THAT THE MANUFACTURER HAS SUGGESTED WILL NOT WORK. THE SUPPORT BEAM THAT THE TV BACKER NEEDS TO BE MOUNTED TO IS TOO LOW. WHEN YOU TRY TO MOUNT THE TV BRACKET THE TOP SCREW HOLES HAVE NOTHING TO BE SCREWED INTO SO THE WEIGHT OF THE TV PULLS IT DOWN AND THE TV DOES NOT CLEAR THE COUNTER BELOW IT. . THE ONLY OTHER THING THAT WE COULD THINK OF IS TO INSTALL A COMPLETED DIFFERENT TV BRACKET THAT CAN BE MOUNTED LOWER BUT THE TV MOUNT FOR THE BACK OF THE TV IS ADJUSTABLE SO WE CAN MOUNT THE TV SLIGHTLY HIGHER SO THAT IT DOES NOT HIT THE COUNTER BELOW IT.
Alix Mongiat
processor • Mar 26, 2026, 11:12 AM
I have reached out to Annette at Forest River. I will let you know her response. Thanks!
Alix Mongiat
processor • Mar 26, 2026, 2:09 PM
@Kaitlyn R From Annette:
We will require photos of the repair ,since it is in progress , photos should consist of the issues stated below on why the repair did not work
Kaitlyn Reinwand
dealer_or_external • Apr 6, 2026, 10:40 AM
@Alix M DOES THAT MEAN THAT WE ARE ABLE TO PROCEED WITH THE COMPLETE REPAIR LIKE WE HAD RECOMMENDED BUT WE NEED TO PROVIDE PHOTOS? NOTHING IS IN PROGRESS... WE DIDNT TAKE THE WALL COMPLETELY APART. THE WALL LOOKS JUST LIKE IT DOES IN THE PICTURES THAT ARE UPLOADED AS FOREST RIVER ISNT GOING TO PAY US TO REMOVE THE WALL TO PROVE ANYTHING FURTHER THAN WE ALREADY DID WITH A SCREW DRIVER SHOWING THAT THERE IS NOTHING BEHIND THE SCREW HOLES TO MOUNT THE TV BRACKET TO. THIS UNIT IS SUPPOSED TO LEAVE ON FRIDAY TO BE DELIERED TO THE CUSTOMER.. WE ARE ON A TIME CRUNCH.
Kaitlyn Reinwand
dealer_or_external • Apr 6, 2026, 3:54 PM
@Alix M MATT WOULD LIKE THIS PHOTO UPLOADED TO THE MANUFACTURER... THE BLACK CIRCLE **DOES NOT HAVE A BACKER** THE RED CIRCLE DOES HAVE A BACKER. WE CANNOT SIMPLY REINSTALL EVERYTHING. WE WOULD PREFER APPROVAL TO GET A DIFFERENT MOUNTING BRACKET TO INSTALL THE TV. THE CURRECT BACKER WILL NOT WORK AS IT WILL MOUNT THE TV TO LOW AND IT WILL HIT THE COUNTER BELOW IT IF WE MOVE IT DOWN TO HIT THE BACKER.
Ashlee Olsen
processor • Apr 6, 2026, 5:11 PM
Notes made in FR email, will update when we have a response. Thank you!
Ashlee Olsen
processor • Apr 6, 2026, 5:13 PM
@Kaitlyn R I have sent these questions and info back to FR. We will update as soon as we have a response back. Thank you!
Alix Mongiat
processor • Apr 7, 2026, 7:51 AM
@Kaitlyn R From FR:
Time authorized is one hour , so even installing a new tv bracket time is included already , how much more time is dealer requesting ?
Kaitlyn Reinwand
dealer_or_external • Apr 10, 2026, 9:59 AM
@Alix M THIS ONE IS SO CONFUSING... HAHA. WE GOT A NEW TV MOUNT AND IT WILL WORK. DID NOT REALIZE THAT IS WHAT THEY WERE AUTHORIZING WITH THE ONE HOUR OF LABOR .THE ONE HOUR WILL WORK JUST FINE.
Alix Mongiat
processor • Apr 10, 2026, 10:27 AM
Sounds good. Thank you!
Alix Mongiat
processor • Aug 18, 2026, 4:07 PM
Added invoices from FR that were available.
Alix Mongiat
processor • Aug 18, 2026, 4:12 PM
Claim 2780877 has been submitted for payment for jobs 3, 5 and 6 since they are done and don't require invoices.
Alix Mongiat
processor • Aug 27, 2026, 2:51 PM
Claim 2780877 paid on check 3216368 for $86380
Alix Mongiat
processor • Aug 27, 2026, 2:51 PM
Claim 2780877 paid on check 3216368 for $86.80
Alix Mongiat
processor • Sep 11, 2026, 2:30 PM
Job 4, Warranty Repair 2, Warranty Repair 3, Warranty Repair 4, Warranty Repair 5, Warranty Repair 6 and Warranty Repair 7 are all done in IDS.
Alix Mongiat
processor • Sep 11, 2026, 4:50 PM
Previous PA expired, need to re-enter
Alix Mongiat
processor • Sep 14, 2026, 9:46 AM
PA 2807004 has been submitted for approval for expired lines.
Alix Mongiat
processor • Sep 14, 2026, 12:02 PM
@Dustin L Is there an invoice for the wall mount? I don't see where there was approval given to replace the wall mount, but we can try to get it claimed.
Alix Mongiat
processor • Sep 14, 2026, 12:05 PM
I also need an invoice for the fender skirt.
Alix Mongiat
processor • Sep 14, 2026, 12:05 PM
I also need an invoice for the fender skirt and vent covers.
Alix Mongiat
processor • Sep 14, 2026, 12:06 PM
I also need an invoice for the fender skirt, vent covers and sewer cap
Heidi Huntley
processor • Sep 23, 2026, 12:19 PM
@Dustin L and @Matt F Please provide Alix with the information requested so we can get this claim paid.
Heidi Huntley
processor • Sep 28, 2026, 12:50 PM
@Matt F @Destinee M @Dustin L This claim is still waiting for the above requested invoices.
Alix Mongiat
processor • Oct 5, 2026, 1:20 PM
Following up on the invoices for this. We need one for the wall mount, fender skirt, vent covers and sewer cap.
Destinee McGinley
dealer_or_external • Oct 5, 2026, 2:21 PM
@Alix M INVOICE UPLOADED FOR THE FLOOR REGISTERS
Alix Mongiat
processor • Oct 5, 2026, 2:47 PM
Claim 2807004 has been submitted for payment for Jobs 2 and 5
Alix Mongiat
processor • Oct 5, 2026, 2:50 PM
Thank you. I will submit that line for payment while we wait for the other invoices (wall mount, fender skirt, and sewer cap)
Destinee McGinley
dealer_or_external • Oct 6, 2026, 11:01 AM
@Alix M INVOICE FOR THE FENDERSKIRT UPLOADED. TRYING TO LOCATE THE INVOICE FOR THE MOUNT
Destinee McGinley
dealer_or_external • Oct 6, 2026, 11:09 AM
@Alix M MOUNT RECEIPT UPLOADED
Alix Mongiat
processor • Oct 6, 2026, 11:29 AM
@Destinee M I do not see an invoice for the fenderskirt in here. Thanks.
Alix Mongiat
processor • Oct 6, 2026, 11:34 AM
Also still need a part listed for Warranty Repair 4 as it states you replaced a sewer cap and I'll need the invoice.
Destinee McGinley
dealer_or_external • Oct 6, 2026, 12:05 PM
@Alix M FENDERSKIRT INVOICE SHOULD BE THERE NOW
Alix Mongiat
processor • Oct 6, 2026, 12:34 PM
@Destinee M This is not an invoice for the fender skirt. That line you circled is freight. Please advise as we need the invoice for the fender skirt. Thank you!
Alix Mongiat
processor • Oct 6, 2026, 12:35 PM
Added comment to the invoice you state is the fender skirt, that is freight on that invoice. We need an invoice for the fender skirt still along with the sewer cap.
Destinee McGinley
dealer_or_external • Oct 6, 2026, 1:12 PM
@Alix M INVOICE UPLOADED
Alix Mongiat
processor • Oct 6, 2026, 2:02 PM
@Destinee M The invoice you uploaded belongs with WO 11383 and was already used on that WO. It does look like there may be another invoice connected to that WO for a fender skirt. I am going to upload it here, please review it and let me know if we should use that.
Alix Mongiat
processor • Oct 6, 2026, 2:09 PM
@Destinee M I added a new invoice for that. However, we still need the sewer cap part information for Warranty Repair 4- there was a part replaced yet nothing listed on the final RO and no invoice.
Destinee McGinley
dealer_or_external • Oct 6, 2026, 3:12 PM
@Alix M EVERYTHING UPLOADED
Alix Mongiat
processor • Oct 6, 2026, 4:00 PM
This has been submitted for payment.
Alix Mongiat
processor • Oct 14, 2026, 2:36 PM
Claim 2807004 paid on check 3241243 for $559.81
Alix Mongiat
processor • Oct 14, 2026, 2:37 PM
Claim 2807413 paid on check 3241243 for $415.20
Alix Mongiat
processor • Oct 14, 2026, 2:39 PM
Price for vents was reduced to FR pricing. They want to encourage dealers to purchase through FR as their pricing is typically more competative.
Claim Files
doc03954720261006095844 (1).pdf
pdf • Oct 6, 2026, 12:04 PM • 158,056 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/doc03954720261006095844 (1).pdf
13131B.pdf
main-pdf • Feb 26, 2026, 11:57 AM • 81,371 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13131B/13131B.pdf
13131B.pdf
main-pdf • Feb 26, 2026, 11:57 AM • 81,371 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13131B/13131B.pdf
13131B.pdf
main-pdf • Feb 26, 2026, 11:57 AM • 81,371 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13131B/13131B.pdf
13131B.pdf
main-pdf • Feb 26, 2026, 11:57 AM • 81,371 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13131B/13131B.pdf