Claim Detail

processor • Nov 18, 2025, 10:09 AM

@Kaitlyn R Do you have any photos for either of these lines? Thanks!

dealer_or_external • Nov 18, 2025, 10:28 AM

@Alix M I HAD TO HAVE THE TECH GO TAKE SOME. I GOT SOME OF THE HANDLE BUT NOT OF THE SLIDE OUT.

processor • Nov 18, 2025, 11:05 AM

Thank you.

processor • Nov 18, 2025, 11:10 AM

PA 912450 has been submitted for approval.

processor • Nov 19, 2025, 11:50 AM

@Kaitlyn R Job 1: denied; npf Job 2: approved for 0.2 hour

processor • Nov 19, 2025, 11:50 AM

Sending letter for Job 1. @Chris B

processor • Nov 24, 2025, 8:56 AM

No response from Grand Design. Moving to approved folder, there is a copy of this in the non compliance folder.

dealer_or_external • Dec 1, 2025, 12:54 PM

@Alix M DATE OF COMPLETION: 11/18 PARTS USED: 019079890092 - EXT TUBE 9" W/ HANDLE BAG COST: 5.43 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES

dealer_or_external • Dec 1, 2025, 2:06 PM

@Alix M INVOICE UPLOADED

processor • Dec 1, 2025, 4:48 PM

Claim 950669 has been submitted for payment.

processor • Dec 11, 2025, 12:17 PM

This paid on 12/10/2025 on check 632246 for $33.15

processor • Dec 11, 2025, 12:17 PM

Part was reduced to GD cost.

processor • Oct 23, 2026, 11:19 AM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13126 / PA 912450 Reviewed the RO, both versions of the request letter, both photos individually and paid claim 950669. The photos show the missing drain-valve handle and the installed replacement, supporting that correction. They do not show or establish the intermittent slideout fault. The RO says the customer resynchronized the slide and the technician could not duplicate the issue. Credit the $33.15 already shown paid on claim 950669 for the handle operation. The diagnostic letter requests 0.3 hour/$42, while the RO bills 0.5 hour/$70 for the slide check; those figures must be reconciled. The RO's $147.38 warranty total less the recorded $33.15 payment is a $114.23 document difference, not a verified current receivable or a single diagnostic demand. Proposed Monday request: review the reasonable diagnostic work performed in response to the customer's documented concern, using the technician's test procedure, actual time and results. Agree the supported time and written reimbursement decision, and reconcile the separate handle labor/parts allowance and any later credits before finalizing the balance. Greeneway should receive fair consideration for necessary diagnosis even where an intermittent concern cannot be reproduced; the evidence must explain the work rather than imply a confirmed defect. Learning: match complaint, tests, results, actual completion date and billed hours on the final submission. Preserve the useful before/after handle photos and add a diagnostic test record for intermittent complaints. @Chris B @Matt F