Claim 13120

Claim explorer / evidence thread

Claim 13120

GRE 8220 • Alix • OEM Review • crossroads

Next Recommended Action

Review Short-Pay

Approaching deadline

Reason

OEM Response Deadline Exceeded

Deadline

Approaching deadline

Estimated recovery

Pending payment match

Send Follow-Up

risk 0.00 deadline Approaching deadline images 0 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

131d elapsed • 0d remaining

Analyzed

Completed stage

131d elapsed • 0d remaining

Awaiting OEM

Completed stage

131d elapsed • 0d remaining

Auto-Approved

Completed stage

131d elapsed • 0d remaining

Payment Due

Approaching deadline

131d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

131d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

131d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Approaching deadline

131 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

21 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

131 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120 FINAL.pdf

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

27 indexed side comments on this claim.

Latest visible thread signal

Jul 10, 2026, 8:43 AM • processor • This paid on check 1602820 for $148.10

Role mix

Dealer 0 • OEM 0 • Processor 19

Decision cues

Denial signals 0 • info / missing-doc asks 23 • approval signals 3

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

document-photo

document-photo

document-photo

Claim Lines

No claim lines loaded

Evidence Thread

Alix Mongiat

processor • Nov 18, 2025, 11:24 AM

PREAUTH44363 has been submitted for approval.

Alix Mongiat

processor • Nov 21, 2025, 2:53 PM

@Kaitlyn R This was approved for 0.5 hours (requested 1 hour) in accordance with Keystone's flat rate manual.

Alix Mongiat

processor • Nov 21, 2025, 2:54 PM

Can the tech provide information as to what he did to attempt to repair? I can go back for more time if we have more information.

Alix Mongiat

processor • Nov 21, 2025, 2:54 PM

Moving to approved folder for now.

Alix Mongiat

processor • May 5, 2026, 9:03 AM

@Dustin L Has this work been completed? This has been approved since November 2025. Thanks!

Kaitlyn Reinwand

dealer_or_external • May 7, 2026, 8:19 PM

Alix Mongiat DATE IN: 11/10/25 DATE COMPLETED: 11/17/26 *****CUSTOMERS UNIT WAS WINTERIZED WHEN THE REPAIR WAS COMPLETED AND WANTED TO WAIT UNTIL SPRING WHEN THEY SUMMERIZED THE UNIT TO VERIFY THE REPAIRS BEFORE THEY GAVE US THE APPROVAL TO SUBMIT. PARTS USED: 846611001230- WATER HEATER RELIEF VALVE COST: 62.72 QTY: 1 ANNA FREEMAN PLEASE UPLOAD INVOICES.

ANNA FREEMAN

dealer_or_external • May 8, 2026, 7:44 AM

@Alix M @Kaitlyn R INVOICE UPLOADED

Alix Mongiat

processor • May 8, 2026, 8:56 AM

Previous PA expired. PREAUTH107508 has been submitted for approval.

Alix Mongiat

processor • May 11, 2026, 8:42 AM

@Kaitlyn R @ANNA F This invoice is dated 2026, but you are stating the work was done last year in November. Please advise because if they request an invoice and I provide this, they will deny the claim.

Alix Mongiat

processor • May 11, 2026, 8:42 AM

CLAIM105513 is in draft status. Need response to above question.

ANNA FREEMAN

dealer_or_external • May 11, 2026, 9:10 AM

@Alix M @Kaitlyn R THE INVOICE IS FOR THE MOST RECENT REPLACEMENT. YOU ARE CORRECT THE LAST TIME WE PURCHASED THIS WAS FROM NORTHERN SO I WOULD NOT HAVE ACCESS TO THAT INVOICE ANYMORE.

Alix Mongiat

processor • May 11, 2026, 10:36 AM

@Kaitlyn R Can you upload the final Ro? Thanks! I don't know if I should use the Keystone part number because they will ask for an invoice and the invoice uploaded will not work since the date done is before this part arrived.

Alix Mongiat

processor • May 12, 2026, 8:51 AM

Still need final RO.

Kaitlyn Reinwand

dealer_or_external • May 12, 2026, 3:48 PM

@Alix M UPLOADED FINAL RO

Alix Mongiat

processor • May 12, 2026, 5:44 PM

CLAIM105513 has been submitted for payment. *Freight is not included due to invoice not showing part but also, this part wasn't purchased through keystone and cannot access the correct invoice.

Alix Mongiat

processor • May 18, 2026, 9:14 AM

@Kaitlyn R @Dustin L @Michelle A From Keystone: Hello, to assist KRV with initiating vendor recovery, please provide photo showing the complete defective pressure relief valve. *We have until May 28th to provide this before they deny*

Michelle Antinoja

dealer_or_external • May 18, 2026, 9:32 AM

@Alix M is this not what they are looking for?

Alix Mongiat

processor • May 18, 2026, 10:41 AM

@Michelle A They want to see it removed since you stated you replaced it. Thanks.

Alix Mongiat

processor • May 18, 2026, 10:41 AM

No, they want it removed since it was replaced with a new one.

Michelle Antinoja

dealer_or_external • May 18, 2026, 1:40 PM

@Alix M dustin will follow up on this. thank you!

Dustin Lucas

dealer_or_external • May 26, 2026, 3:50 PM

There are 3 pictures uploaded one is the broken clamp piece, one is the water heater with pressure relief valve removed and the third is the brass piece in his hand

Alix Mongiat

processor • May 26, 2026, 7:30 PM

Added

Alix Mongiat

processor • Jun 1, 2026, 9:15 AM

@Kaitlyn R @Dustin L From keystone: Hello, could you please advise that the correct photos of the defective water heater pressure relief valve and model/serial tag from the water heater have been attached to this claim? I am not showing that this water heater was used in this unit. Thank you!

Alix Mongiat

processor • Jun 1, 2026, 9:16 AM

We have until 6/11 to respond before they deny. Thanks.

Dustin Lucas

dealer_or_external • Jun 1, 2026, 9:57 AM

@Alix Work Order 12831B a previous work order, we removed and replaced a model ST-60 for a model ST-60 as shown in pictures. This is not the original water heater but it is the same brand/model number.

Alix Mongiat

processor • Jun 1, 2026, 10:35 AM

Thank you! Added notes.

Alix Mongiat

processor • Jul 10, 2026, 8:43 AM

This paid on check 1602820 for $148.10

Claim Files

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/13120 FINAL.pdf

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120_1/13120 FINAL.pdf

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120/13120 FINAL.pdf

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120 FINAL.pdf

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/13120 FINAL.pdf

13120 FINAL.pdf

pdf • May 12, 2026, 3:48 PM • 73,352 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/13120 FINAL.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120_1/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120_1/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Crossroads/13120/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Crossroads/13120/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • May 8, 2026, 8:52 AM • 129,602 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Crossroads/13120/Pre-Authorization Print.pdf

13120.pdf