Claim Detail

FOUND WHILE WINTERIZING THE LOT- DS W 1021 FORES FENDERSKIRT IS CRACKED

partial-match • confidence 0.63

.. REQUEST - 1.5 HOURS

partial-match • confidence 0.63

FOUND WHILE WINTERIZING THE LOT- THE W 1021 FORES THERMOSTAT IS COMING OFF OF THE WALL

partial-match • confidence 0.73

We would need a new thermostat REQUEST 2.0 HRS

partial-match • confidence 0.73

processor • Dec 1, 2025, 2:20 PM

@Kaitlyn R Job 1- please provide the correction. Thanks!

dealer_or_external • Dec 1, 2025, 2:24 PM

@Alix M R&R FENDERSKIRT

processor • Dec 1, 2025, 5:27 PM

PA 2515000 has been submitted for approval. @Kaitlyn R We will need photos of the tags on the thermostat. I submitted without them for now.

processor • Dec 2, 2025, 8:48 AM

@Kaitlyn R Job 1: denied - duplicate , authorized on claim 2357653 Job 2 approved for 0.5 hours (requested 2 hours) **Please breakdown diagnosis vs labor time on this so I can send a letter to FR**

dealer_or_external • Dec 3, 2025, 8:52 AM

@Alix M I need to just not take time off... lol. 2 hours is excessive. the .50 will be sufficient.

processor • Dec 3, 2025, 8:59 AM

Sounds good! haha Thank you!!

dealer_or_external • Dec 3, 2025, 3:53 PM

@Alix M UPLOADED PHOTOS OF THE THERMOSTAT LABELS

processor • Dec 3, 2025, 4:58 PM

Thank you. They didn't request them this time but better to have them. That was approved for 0.5 hours. Job 1 was denied due to being a duplicate.

dealer_or_external • Feb 17, 2026, 11:08 AM

@Alix M THE TECHNICIAN WENT TO INSTALL THE NEW THERMOSTAT AND IT DID NOT RECTIFY THE CONCERN. PLEASE SEE THE TECHNICIANS NOTES BELOW: Did more testing with the thermostat falling out of the wall put in new thermostat still does not work did testing with Joe to find out that the control board is bad. We need a thermostat and a control board that matches. NEED TO GO BACK FOR AUTH TO INSTALL A NEW CONTROL BOARD AS WELL. PLEASE REQUEST .50 ADDITIONAL HOURS TO REPLACE THE CONTROL BOARD.

processor • Feb 17, 2026, 11:19 AM

I have added this line to the PA. I will let you know once approved or if they have questions.

processor • Feb 17, 2026, 11:32 AM

@Kaitlyn R From FR: control board to what ??

dealer_or_external • Feb 17, 2026, 1:02 PM

@Alix M THE AIR CONDITIONER.

processor • Feb 17, 2026, 1:17 PM

@Kaitlyn R Please have the techs get us photos of the tags/labels. Thank you! I am adding notes, but I'm sure they will come back for these.

dealer_or_external • Feb 17, 2026, 1:30 PM

@Alix M uploaded label

processor • Feb 17, 2026, 1:35 PM

Thank you. Added to PA.

processor • Feb 18, 2026, 11:02 AM

@Kaitlyn R I sent the form via email earlier today, just wanted to make the comment here to fill it out and upload to this folder. Thanks!

dealer_or_external • Feb 19, 2026, 11:59 AM

@Alix M UPLOADED REQUESTED SHEET.

processor • Feb 20, 2026, 8:02 AM

@Kaitlyn R From vendor: We still need photos of the AC's data tag showing the Model and Serial number. The photos we received are of the control box.

processor • Feb 20, 2026, 12:52 PM

@Kaitlyn R Scratch that.. It looks like they approved this for 1 hour of labor and a no charge replacement will be shipped to the dealership. Recreational Living approves R/R of RAREC3A and 1 hours for labor. Please provide the address and phone where the no charge replacement needs to ship. This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs cannot be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if the authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to GE Appliances, Recreational Living within 120 days of the repair being completed, or no credit will be allowed. Dealer: Greeneway Date of Purchase: Stock Product: GE Main Control Unit Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from GE Appliances, Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Jessica Cooreman Senior Warranty Coordinator RecreationalLiving-Warranty@geappliances.com 1-800-772-7262

dealer_or_external • May 2, 2026, 12:40 PM

@Alix M @Kaitlyn R The thermostat on this unit is not compatible with the replacement board GE sent us. I have uploaded all of the pictures to show the original thermostat, the control knobs are on the bottom of the thermostat and not on the side. We will need them to either send us a compatible thermostat or a conversion kit to get this AC working.

processor • May 4, 2026, 8:34 AM

I have sent Annette at FR an email. I will let you know her response.

processor • May 4, 2026, 12:24 PM

@ANNA F @Kaitlyn R From the vendor: It looks like you got the RGREC3A Gen 2 control board sent instead by accident. We are sending a Gen 2 wall t-stat RGRWT2B and also a wire harness adaptor that will allow the Gen 2 products to communicate with the Gen 1 AC unit (shipment number 26.07481). We are also providing an additional 0.50 hours of labor for installing the wall t-stat and wire harness. 

dealer_or_external • May 19, 2026, 2:26 PM

@Alix M Per Matt the Gen 2 was the correct board, the thermostat and harness we received will NOT work with the the gen 2 board. We need a thermostat to work with the gen 2 board OR a board that will work with the thermostat and harness we were sent.

processor • May 19, 2026, 3:26 PM

I have reached out to the vendor and Forest River.

processor • May 20, 2026, 4:19 PM

@Michelle A Is this done? I see you moved it to Ready to submit with no notes, final ro or invoices. Thanks.

processor • May 21, 2026, 11:37 AM

@ANNA F @Kaitlyn R @Matt F From GE: Please have the tech reach out to our tech assistance line at  800-772-7262 option #7.

dealer_or_external • May 27, 2026, 11:48 AM

@Alix M DATE IN: 9/25/25 DATE COMPLETED: 05/05/2026 PARTS USED: LINE 2: 82205773- GE THERMOSTAT COST: 36.05 QTY: 1 @ANNA F PLEASE UPLOAD INVOICE.

processor • May 27, 2026, 4:18 PM

@Kaitlyn R I am confused on this one. Above on the 19th there are notes from Anna "Per Matt the Gen 2 was the correct board, the thermostat and harness we received will NOT work with the the gen 2 board. We need a thermostat to work with the gen 2 board OR a board that will work with the thermostat and harness we were sent." GE came back asking to have someone call them. Is this work actually done?

dealer_or_external • May 28, 2026, 11:51 AM

@Alix M the work is done... @Matt F could you shed some light on this?

dealer_or_external • May 28, 2026, 12:59 PM

@Alix M The board that GE sent was correct, but the "new style" thermostat will not communicate with it. If we are to use the board they sent, we will need a "old style' thermostat. If they want to send a different board that will work with the new style thermostat, that would also be acceptable. The reason the "work is done" is because we took an old style thermostat out of another stock unit to accommodate a deadline. I now need to make the stock unit whole.

processor • May 28, 2026, 2:27 PM

I have reached out to GE. If they send a no cost part for the "old sytle" thermostat, I won't be able to claim a part on this and that will need to be removed. I will keep you posted.

processor • Jun 5, 2026, 1:08 PM

Followed up.

processor • Jun 10, 2026, 11:57 AM

Previous PA expired - submitted PA 2705206 for approval.

processor • Jun 10, 2026, 1:20 PM

@Matt F @Kaitlyn R From GE: Please be advised that on 5/21/2026 there was an email that was sent asking to have the tech reach out to our tech assistance line. We sent out a Gen 2 control board, a Gen 2 t-stat, along with a wire harness adaptor that will allow the Gen 2 items to communicate with the Gen 1 AC unit. Did the tech reach out to our tech assistance line? I am stuck on this one because I told them you replaced the thermostat with the old style but if you didn't do what they asked, I am not sure how to move forward. @Chris B

dealer_or_external • Jun 10, 2026, 1:22 PM

@Alix M the parts they sent had all of the wrong connectors and would not plug into the AC unit. There were no adapters or anything else sent to make it work.

processor • Jun 10, 2026, 1:33 PM

I let GE know. Thank you.

processor • Jun 15, 2026, 8:07 AM

Waiting to hear back from GE on this before we submit for payment.

processor • Jun 22, 2026, 7:23 AM

@Matt F @Michelle A GE approved the resolution of using the "old style thermostat" that you stated you removed from another unit. I will claim the part you used.

processor • Jun 22, 2026, 7:28 AM

This has been submitted for payment.

dealer_or_external • Jun 24, 2026, 11:35 AM

@Alix M Problem being, I now have another unit without a thermostat... I either need an old style thermostat, or a new thermostat and new control board that will work with the old AC unit.

processor • Jun 24, 2026, 11:55 AM

@Matt F @Michelle A What is the part that was claimed? Is that not an old one that was ordered?

dealer_or_external • Jun 24, 2026, 2:03 PM

@Alix M When we order (or request) the old one, we receive a new style thermostat and a new control board that is compatible with the new thermostat. The problem is the new control board is not compatible with the old Air Conditioner.

dealer_or_external • Jun 24, 2026, 2:05 PM

@Alix M To break it down, the thermostat communicates with the control board that is installed in the area directly below the air conditioner. The air conditioner plugs into the control board, and the control board is what controls the air conditioner. A/C > Control Board > Thermostat

processor • Jun 24, 2026, 2:07 PM

I will reach out to GE and see if they will be sending a part at no cost to replace the one you took from the other unit. The other thermostat invoice should not have been uploaded to this or added onto the Final WO if that was not what was used. I will see what GE and FR says.

processor • Jun 30, 2026, 3:46 PM

@Matt F I just received an email from GE stating "I have a Gen 1 RARWT2B Black t-stat being sent out to you. Please reference shipment number 26.11678."

dealer_or_external • Jun 30, 2026, 3:48 PM

That sounds amazing, thank you! @Alix M