Claim Detail

NEED TO REMOVE ROOF MEMBRANE TO DUE TO CRACKED SOLAR CONNECTOR

partial-match • confidence 0.47

processor • Nov 18, 2025, 4:08 PM

PA 912664 has been submitted for approval.

processor • Nov 21, 2025, 8:57 AM

@Kaitlyn R @Matt F Roof Membrane approved for 23 hours (requested 31.5 hours) Decking approved for 1 hour (requested 2 hours) Solar Connector approved for 0.5 hours I will prepare a letter to be sent to Grand Design @Chris B

processor • Nov 21, 2025, 9:00 AM

@Chris B I am adding a copy of the letter to the folder, let me know if you want me to send.

processor • Nov 21, 2025, 10:50 AM

Go ahead please.

processor • Nov 21, 2025, 12:06 PM

Sent. Adding copy to non-compliance folder.

processor • Dec 2, 2025, 8:51 AM

@Chris B @Matt F There has been no response from Grand Design on this. I have sent a follow up email. I am moving to PA's approved for now and have added this to the folder of non-compliance

dealer_or_external • Feb 4, 2026, 3:19 PM

@Alix M DATE IN: 11/18/2025 DATE STARTED: 11/18/2025 DATE COMPLETED: 2/4/2026 PARTS USED: JOB#1:677917000333 - Dicor 501LSW-1 EPDM Self-Level - QTY:10 - PRICE:8.72 677917000951 - 1gal WATER BASED ADHESIVE - QTY: 1 - PRICE:76.52 677917009176 - DIFLEX II ROOFING 9'6" X 30' - QTY:1 - PRICE: 522.99 JOB#2: 677917009992 - BUTYL TAPE GREY - QTY:2 - PRICE:8.24 WOOD FOR DECKING - QTY: 1 - PRICE 75.00 JOB#3 : 822020945 - SOLAR ROOF TOP ELECTRICAL BOX GEN2 MC4 BLK FSEB30JWO2-BL - QTY:1 - PRICE: 41.17 @Bonnie K

dealer_or_external • Feb 5, 2026, 1:45 PM

@Alix M INVOICES UPLOADED

processor • Feb 5, 2026, 2:13 PM

@Bonnie K We still need the invoice for the solar roof top electrical box. Thank you!

processor • Feb 5, 2026, 2:15 PM

Claim 965237 is in draft status until we get invoice for the solar port

dealer_or_external • Feb 5, 2026, 2:32 PM

@Alix M SORRY ABOUT THAT IT IS THERE NOW

processor • Feb 5, 2026, 2:44 PM

Thank you!

processor • Feb 5, 2026, 2:48 PM

Claim 965237 has been submitted for payment.

processor • Feb 26, 2026, 9:09 AM

This paid on 2/25/26 on check 641272 for $4,138.07

processor • Feb 26, 2026, 9:10 AM

This paid on 2/25/26 on check 641272 for $4,138.07 Part prices reduced to GD prices

processor • Oct 23, 2026, 11:21 AM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12741B / PA 912664 / claim 965237 Reviewed the original RO, both letter versions, both photos individually, the later final RO and paid claim. The photos show roof wrinkling and an opening with exposed substrate at the solar dock. They support the intrusion concern; the technician's completed-repair narrative provides the roof/decking replacement detail. The photos do not independently establish total decking damage or completed repair. This is a potential short-payment review, not a wholly unpaid claim. The final warranty billing is $5,557.55; claim 965237 records $4,138.07 paid. The $1,419.48 difference requires reconciliation to later credits and the dealer ledger before it is called outstanding. Billed labor is 34 hours/$4,760 versus 24.5 hours/$3,430 paid: 31.5 versus 23 roof hours and 2 versus 1 decking hour; the 0.5 solar-dock hour was paid. The labor difference is 9.5 hours/$1,330. Exclude the separate $21 internal inspection. Proposed Monday request: review and pay the supported roof/decking supplement using the final technician task entries, helper time, actual roof dimensions and material invoices. Reconcile the remaining $89.48 net parts/freight/other difference by line rather than treating it as more labor. Preserve the approved and paid solar work. The claim lists completion February 4, 2026, while the earlier request letter uses November 18, 2025; establish the actual completion and submission dates before discussing timeliness. Learning: obtain supplemental authorization tied to actual repair tasks, retain membrane-off and completed-repair photos, and match the final billing to every paid operation. Greeneway has a factual basis to request fair review of the documented labor shortfall. @Chris B @Matt F