Claim explorer / evidence thread
Claim 12699B
GRE 8220 • Alix • OEM Review • grand-design
risk 0.90
deadline Overdue / escalation ready
images 20
matched 13
gaps 1
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
Escalation Eligible
Upcoming statutory deadline
71d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,500.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
Parts Markup Short-Paid • OEM Response Deadline Exceeded
Missing Items
1
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
52
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jul 3, 2026, 2:56 AM.
Indexed evidence
25 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=20; damage=0; unit=0; parts=0; doc=16; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2026 Grand Design • VIN 573TE2725T6656044
Path
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12699B
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jul 3, 2026, 2:56 AM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
47 indexed side comments on this claim.
Latest visible thread signal
Jun 25, 2026, 9:37 AM • processor • @Michelle A @Matt F Denied - These are not the approved parts. The approval was for dust/grease caps. You are claiming tire caps. This is denied. - 6/23/26 AB
Role mix
Dealer 0 • OEM 0 • Processor 30
Decision cues
Denial signals 6 • info / missing-doc asks 28 • approval signals 18
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - DS front tires W 1020 GRAND grease cap fell off and the cover for center cap is missing
matched • confidence 0.85
cause
Mfg did not have grease cap on firmly and it let loose during travel and it caused inner cap to to pop out and now it's missingJack up the unit removed the front DS tire then installed a new grease cap reinstalled tire. Please order the small black cover with silver emblem that clips into the center of the black cap pic attached,
matched • confidence 0.81
correction
.... REQUEST 1 HOUR OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 2 - trim above the SLide W 1020 GRAND is loose
partial-match • confidence 0.71
cause
Mfg improper install
partial-match • confidence 0.71
correction
Pushed trim up and used pin nailer to secure in proper position then puttied the hole REQUEST .30 HOURS OF LABOR
matched • confidence 0.81
complaint
WARRANTY REPAIR 3 -the water pump needs W 1020 GRAND to be adjusted
matched • confidence 0.91
cause
Mfg did not have water pump adjust high enough for it to keep constant water flow and pulsating and lights flickered as well as it was pulsating
matched • confidence 0.91
correction
Found water pump in front compartment and adjusted for more pressure now it operates without pulsating and no
matched • confidence 0.98
complaint
WARRANTY REPAIR 4 -the roof has a couple W 1020 GRAND of sealant gaps they need to be sealed
matched • confidence 0.95
cause
Gaps in the roof sealant
matched • confidence 0.87
correction
Used left over dicor to seal the gaps REQUEST .50 HOURS OF LABOR
partial-match • confidence 0.75
complaint
WARRANTY REPAIR 5 - toilet cap is W 1020 GRAND missing
matched • confidence 0.85
cause
Mfg did not install the rear seat cover cap Please order a complete new toilet seat only need the round cap but will most likely have to order the seat pics of model and serial attached
gap • confidence 0.81
correction
...... REQUEST .40 HOURS OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 6 -interior speaker W 1020 GRAND seems like it's blown
partial-match • confidence 0.71
cause
The mfg left sawdust in the speaker
partial-match • confidence 0.63
correction
Removed speaker checked wire all good then shook speaker and sawdust fell out retested sounds normal then teinstalled I to ceiling and tested and it sounds as it should REQUEST .40 HOURS OF LABOR
matched • confidence 0.81
complaint
WARRANTY REPAIR 8 - the exterior water W 1020 GRAND heater door looks bent
matched • confidence 0.98
cause
Looks bent from mfg hard to notice but f on the side can see like a dent wrinkle Please order new black water heater door for Suburban instantaneous water heater pic taken of door needed
matched • confidence 0.98
correction
...... REQUEST .20 HOURS OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 9 - scratch in the front W 1020 GRAND door above the dark grey decal door closest to front of unit
matched • confidence 0.81
cause
Scratched from mfg
partial-match • confidence 0.63
correction
I AM NOTING SO IF FUTURE CUSTOMER NOTICES THIS IT HAS BEEN DOCUMENTED
partial-match • confidence 0.71
Evidence Thread
Alix Mongiat
processor • Sep 19, 2025, 2:47 PM
@Kaitlyn R Need photos of axle tag for Warranty Repair 1. Thanks!
Alix Mongiat
processor • Sep 19, 2025, 2:48 PM
PA 898031 is in draft status.
Kaitlyn Reinwand
dealer_or_external • Sep 22, 2025, 9:30 AM
@Alix M UPLOADED REQUESTED PHOTOS.
Alix Mongiat
processor • Sep 22, 2025, 10:28 AM
This has been submitted for approval.
Alix Mongiat
processor • Sep 22, 2025, 5:26 PM
@Kaitlyn R
Warranty Repair 4: Need photos of this issue.
Warranty Repair 6: denied; dust is not warrantable
Warranty Repair 9: Noted
Alix Mongiat
processor • Oct 6, 2025, 2:10 PM
Following up on this.
Kaitlyn Reinwand
dealer_or_external • Oct 9, 2025, 4:00 PM
@Alix M UPLOADED REQUESTED PHOTOS.
Alix Mongiat
processor • Oct 10, 2025, 8:34 AM
Emailed photos to GD as they just denied Warranty Repair 4 without allowing us to upload the requested photos.
Alix Mongiat
processor • Oct 13, 2025, 8:42 AM
@Kaitlyn R Warranty repair 4 has now been approved for 0.4 hour (requested 0.5 hour)
Kaitlyn Reinwand
dealer_or_external • Oct 14, 2025, 1:52 PM
@Alix M ARE ANY OF THE LINES APPROVED?
Alix Mongiat
processor • Oct 14, 2025, 1:56 PM
@Kaitlyn R SORRY!
Warranty Repair 1: approved for 2 hours
Warranty Repair 2: approved for 0.1 hour (requested 0.3 hour)
Warranty Repair 3: approved for 0.3 hour
Warranty repair 4: approved for 0.4 hour (requested 0.5 hour)
Warranty Repair 5: approved for 0.4 hour
Warranty Repair 6: denied
Warranty Repair 8: approved for 0.2 hour
Warranty Repair 9: noted
Alix Mongiat
processor • Oct 14, 2025, 1:56 PM
@Kaitlyn R SORRY!
Warranty Repair 1: approved for 2 hours Lippert will authorize 4 steel grease caps complete, up to 4 seals if needed, any affected center caps and 2 hours labor.
Warranty Repair 2: approved for 0.1 hour (requested 0.3 hour)
Warranty Repair 3: approved for 0.3 hour
Warranty repair 4: approved for 0.4 hour (requested 0.5 hour)
Warranty Repair 5: approved for 0.4 hour
Warranty Repair 6: denied
Warranty Repair 8: approved for 0.2 hour
Warranty Repair 9: noted
Kaitlyn Reinwand
dealer_or_external • Oct 14, 2025, 2:14 PM
@Alix M ALL GOOD! THANK YOU!
Kaitlyn Reinwand
dealer_or_external • Feb 19, 2026, 3:25 PM
@Alix M
DATE IN: 9/10/25
DATE STARTED: 9/12/2025
DATE COMPLETED: 02/19/2026
PARTS USED:
WARR01-
822040413- TIRE COVER BLACK
COST: 2.23
QTY: 4
WARR05-
822050460- TOILET SEAT
COST: 84.40
QTY: 1
WARR08-
82200108- WATER HEATER DOOR
COST: 32.30
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
Bonnie Korte
dealer_or_external • Feb 19, 2026, 4:10 PM
@Alix M INVOICE UPLOADED
Alix Mongiat
processor • Feb 20, 2026, 9:29 AM
@Bonnie K The invoice for the tire cover only has 1 on there, I need 4 total. Thanks!
Bonnie Korte
dealer_or_external • Feb 20, 2026, 11:51 AM
@Alix M sORRY aBOUT THAT I CAN'T READ THIS WEEK
Alix Mongiat
processor • Feb 20, 2026, 2:24 PM
Claim 968611 has been submitted for payment.
Alix Mongiat
processor • Feb 23, 2026, 8:13 PM
@Michelle A @Bonnie K From GD: do you have grease caps to claim? only the center caps are claimed.
Michelle Antinoja
dealer_or_external • Feb 24, 2026, 9:13 AM
@Alix M ONLY THE CENTER CAPS NEEDED REPLACEMENT.
Alix Mongiat
processor • Feb 24, 2026, 9:37 AM
@Michelle A The approval was stated above, this might not be paid if the correct repair wasn't done. "Warranty Repair 1: approved for 2 hours Lippert will authorize 4 steel grease caps complete, up to 4 seals if needed, any affected center caps and 2 hours labor."
Alix Mongiat
processor • Feb 25, 2026, 8:47 AM
@Kaitlyn R Tagging you as well.
Kaitlyn Reinwand
dealer_or_external • Feb 26, 2026, 2:37 PM
@Alix M @Michelle A I am going to move this back to PA's approved... we are going to order the 4 steel caps and do the repaired as it was approved.
Alix Mongiat
processor • Feb 26, 2026, 2:53 PM
@Kaitlyn R Do you have a turnaround time on this? So I can let Grand Design to leave this in feedback until then? Thank you!
Kaitlyn Reinwand
dealer_or_external • Feb 26, 2026, 3:23 PM
@Alix M MAYBE A WEEK? DEPENDS HOW FAST THE PARTS GET HERE.
Alix Mongiat
processor • Mar 31, 2026, 9:03 AM
@Kaitlyn R Has this been completed?
ANNA FREEMAN
dealer_or_external • Apr 8, 2026, 8:36 AM
@Alix M We just received the last center cap, I will get with service to get this completed.
ANNA FREEMAN
dealer_or_external • Apr 10, 2026, 9:50 AM
@Alix M We received a check for this RO claim. I have not processed it because I want to be sure we will also be getting paid for the additional 4 grease seals and 4 center caps that Lippert has told us to use. Please let me know if I am ok to process the check we have already received. Thanks!
Alix Mongiat
processor • Apr 10, 2026, 9:57 AM
I am reaching out to Rita at Grand Design right now. I will let you know her response.
Alix Mongiat
processor • Apr 10, 2026, 11:29 AM
@ANNA F Yes, you are good to process that. I will have to create a claim for the additional parts when the work is done.
ANNA FREEMAN
dealer_or_external • Apr 10, 2026, 11:50 AM
@Alix M Sounds good, Thank you, Alix!
Stephanie Kendziorski
processor • Apr 15, 2026, 10:29 AM
@Alix M This is paid. Check 646108 for $690.23
Alix Mongiat
processor • Apr 15, 2026, 10:53 AM
Adding comment to the other WO. This will have an additional claim added once the work is fully completed.
Alix Mongiat
processor • Apr 15, 2026, 10:53 AM
This is paid. Check 646108 for $690.23
Alix Mongiat
processor • Apr 15, 2026, 10:54 AM
Claim 968611 This is paid. Check 646108 for $690.23
Alix Mongiat
processor • May 5, 2026, 5:07 PM
@Michelle A @ANNA F Were the grease caps ever added? Thanks!
Michelle Antinoja
dealer_or_external • May 6, 2026, 10:56 AM
@Alix M WE HAVE NOT HAD A CHANCE TO INSTALL THEM. i WILL UPDATE YOU ONCE I CHECK IN WITH THE TECHS.
Kaitlyn Reinwand
dealer_or_external • Jun 12, 2026, 1:11 PM
@Alix M THE FINAL CAPS HAVE BEEN INSTALLED.
DATE OF COMPLETION: 06/12/2026
PARTS USED:
822040345- TIRE CAP
QTY: 4
COST: 7.71
822040033- TIRE COVER CENTER
COST: 1.42
.QTY: 4.00
@ANNA F PLEASE UPLOAD INVOICES.
@Alix M IT IS A LITTLE CONFUSING. WE HAD TO MAKE A NEW WORK ORDER SHOWING THE PARTS BEING RELIEVED AS WE COULD NOT MAKE ANY CHANGES TO THE WORK ORDER DUE TO THERE BEING A WARRANTY PAYMENT ON IT ALREADY. i WILL UPLOAD THE WORK ORDER SO YOU CAN SEE THE PARTS.
ANNA FREEMAN
dealer_or_external • Jun 13, 2026, 9:22 AM
@Alix M @Kaitlyn R INVOICES UPLOADED.
Alix Mongiat
processor • Jun 15, 2026, 8:30 AM
PA 957099 has been submitted for approval so we can submit the rest of the part for payment.
Alix Mongiat
processor • Jun 22, 2026, 7:36 AM
@Michelle A @ANNA F I need the updated WO still. I can only claim the Tire caps on this as the Tire covers were already claimed previously.
Heidi Huntley
processor • Jun 22, 2026, 10:56 AM
@Alix M @ANNA F calledand had a bit of a mix up with this one. The final RO pdf that you need is 13637. Anna sent me the email she had from Dropbox with all the comments. I'm going to put that email in this work order folder for reference as the comments didn't restore in dropbox.
Alix Mongiat
processor • Jun 22, 2026, 10:59 AM
@ANNA F @Michelle A I can only claim the 4 Tire cap 4.25" black parts because the others were claimed on the previous claim.
Alix Mongiat
processor • Jun 22, 2026, 11:02 AM
You will want to remove the other part (822040033) from this ask it was already claimed and closed on the previous WO.
Alix Mongiat
processor • Jun 22, 2026, 11:07 AM
Claim 996748 has been submitted for payment for the 4 tire caps plus shipping/handling
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 11:54 AM
@Alix M uploaded the updated wo
Alix Mongiat
processor • Jun 25, 2026, 9:37 AM
@Michelle A @Matt F Denied - These are not the approved parts. The approval was for dust/grease caps. You are claiming tire caps. This is denied. - 6/23/26 AB
Claim Files
DB comments email 12699b.pdf
mail-artifact • Jun 22, 2026, 10:57 AM • 333,100 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B_1/DB comments email 12699b.pdf
12699B.pdf
main-pdf • Jun 22, 2026, 10:31 AM • 76,177 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/12699B.pdf
13637.pdf
main-pdf • Jun 22, 2026, 10:22 AM • 69,710 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12699B/13637.pdf
13637.pdf
main-pdf • Jun 22, 2026, 10:22 AM • 69,710 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/13637.pdf
123726A.pdf
main-pdf • Jun 13, 2026, 9:21 AM • 42,450 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/123726A.pdf
1237261.pdf
main-pdf • Jun 13, 2026, 9:21 AM • 42,205 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/1237261.pdf
1486367.pdf
main-pdf • Feb 20, 2026, 11:50 AM • 42,000 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1486367.pdf
1486367.pdf
main-pdf • Feb 20, 2026, 11:50 AM • 42,000 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/1486367.pdf
1486367.pdf
main-pdf • Feb 20, 2026, 11:50 AM • 42,000 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1486367.pdf
896947.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,343 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/896947.pdf
896947.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,343 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/896947.pdf
896947.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,343 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/896947.pdf
1498403.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 41,997 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1498403.pdf
1498403.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 41,997 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/1498403.pdf
1498403.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 41,997 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1498403.pdf
1540976.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,087 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1540976.pdf
1540976.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,087 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/1540976.pdf
1540976.pdf
main-pdf • Feb 19, 2026, 4:01 PM • 42,087 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/1540976.pdf
12699B FINAL.pdf
pdf • Feb 19, 2026, 3:26 PM • 76,038 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B_1/12699B FINAL.pdf
12699B FINAL.pdf
pdf • Feb 19, 2026, 3:26 PM • 76,038 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/12699B FINAL.pdf
12699B FINAL.pdf
pdf • Feb 19, 2026, 3:26 PM • 76,038 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12699B/12699B FINAL.pdf
12699B FINAL.pdf
pdf • Feb 19, 2026, 3:26 PM • 76,038 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/12699B FINAL.pdf
12699B.pdf
main-pdf • Sep 19, 2025, 2:15 PM • 75,107 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12699B/12699B.pdf
12699B.pdf
main-pdf • Sep 19, 2025, 2:15 PM • 75,107 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/12699B.pdf
12699B.pdf
main-pdf • Sep 19, 2025, 2:15 PM • 75,107 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12699B/12699B.pdf