Claim Detail

processor • Sep 3, 2025, 4:32 PM

PA 893415 has been submitted for approval.

processor • Sep 5, 2025, 11:28 AM

@Chris B Grand Design is once again asking me to separate panels and decking on to different lines. "If panels or anything interior needs to be replaced please add that to a separate line."

processor • Sep 5, 2025, 11:34 AM

Write this: Per my supervisor, the panels and decking are part of this repair, they are not a separate repair, so they will stay on the same line.

dealer_or_external • Sep 5, 2025, 1:37 PM

@Chris B Per Matt, I am also to notify you that they are not authorizing the complete labor that is requested per our flat rates for the roof and decking repairs.

processor • Sep 8, 2025, 7:56 AM

Added notes. Thank you!

processor • Sep 8, 2025, 10:25 AM

@Kaitlyn R @Chris B @Matt F From GD: Per my management decking has it's own flat rate and needs to be added to a separate line. I can only approve flat rate for the roof which is 26 hours.

processor • Sep 8, 2025, 10:44 AM

Response: From my Supervisor: Decking may have its own flat rate, but it not a separate repair, so is does not belong on a separate line. Each line represents a different repair. This does not apply. The decking will remain on the same line.

dealer_or_external • Sep 8, 2025, 10:48 AM

@Chris B Just FYI, there is a rash of these units. GD switched roof systems to Alpha and they are required to use primer on any of the plastic items the sealant touches. They didn't, that is why the sealant is peeling off and doesn't have adhesion. It is a workmanship defect.

processor • Sep 8, 2025, 10:49 AM

Good info. Thanks bud.

processor • Sep 8, 2025, 10:51 AM

Thank you!

processor • Sep 9, 2025, 4:07 PM

@Kaitlyn R @Chris B @Matt F From GD: last attempt *Please hold all parts for a minimum of 30 days after the claim is paid* I'm not trying to be difficult but this will not get approved by my manger with the decking included in the roof replacement line.

processor • Sep 9, 2025, 4:58 PM

Per Section 7.12 – Warranty Charge Backs of Grand Design’s Service and Parts Policy & Procedure Manual, overlapping or stacked labor operations are not permitted and may result in charge backs. Splitting a single repair into two lines would fall under that category. The Dealer Portal’s multi-line function is designed for separate operations, not to divide one repair. To remain compliant with Grand Design’s policies, we will keep this repair on a single line with proper documentation. Thank you for your understanding,

processor • Sep 9, 2025, 4:58 PM

Here is your reply

processor • Sep 9, 2025, 5:00 PM

You can remove the bold please - this was auto generated by our system.

processor • Sep 10, 2025, 9:21 AM

Added notes on to claim. Thanks!

processor • Sep 11, 2025, 9:57 AM

@Chris B @Kaitlyn R @Matt F This was approved by Michael Shearer for 27.3 hours (requested 49 hours) 26 hours for roof 0.3 hour for solar port/attic vent replacement 1 hour for decking It appears they separated everything themselves on the PA.

processor • Sep 11, 2025, 9:59 AM

I am leaving this in PA Pending until I talk with Chris.

processor • Sep 18, 2025, 9:15 AM

@Matt F @Kaitlyn R I am moving this to PA Information Needed as I saw that Matt had emailed Grand Design. Please comment once you hear back from them. Thanks.

processor • Sep 30, 2025, 12:50 PM

Any movement on this one?

processor • Oct 6, 2025, 2:09 PM

Following up on this again.

dealer_or_external • Oct 8, 2025, 8:06 PM

@Alix M I SPOKE TO MATT ABOUT THIS ONE. IF THEY NEED ME TO BREAK DOWN THE LINES THE WAY THAT THEY WANT IT TO BE I CAN. BUT, MATT WANTS THE LABOR FOR THE COMPLETE INSTALL THAT WAS REQUESTED APPROVED. THE CONVERSATION DID NOT LEAD TO ANYTHING.

processor • Oct 9, 2025, 8:59 AM

@Kaitlyn R They already broke it down. Amounts approved are stated above, but here they are again. They approved based on GD's flat rate. 26 hours for roof 0.3 hour for solar port/attic vent replacement 1 hour for decking If you approve this, we can move I can move this to approved.

dealer_or_external • Oct 9, 2025, 11:30 AM

@Alix M WE WILL NOT BE MOVING FORWARD WITH THE AMOUNT THAT THEY HAVE APPROVED. WE NEED TO GO BACK AND ARGUE WITH THEM UNDER THE WISCONSIN STATE LAW FOR MORE LABOR.

processor • Oct 9, 2025, 12:55 PM

I have sent Grand Design the letter requesting more time per the state of WI law.

processor • Oct 10, 2025, 8:27 AM

@Kaitlyn R @Matt F @Chris B From GD: Good afternoon   This was approved per our Grand design flat rate manual.     Thank you!   Ashley Batiste

dealer_or_external • Oct 20, 2025, 3:32 PM

@Chris B How many more days before this is approved due to unresponsive? We need to provide the customer with an update.

processor • Oct 20, 2025, 3:36 PM

17 more days according to our 1st communication with GD.

processor • Oct 22, 2025, 4:18 PM

Should I be leaving this in PA info needed? Or can we move to approved?

dealer_or_external • Oct 23, 2025, 10:20 AM

@Alix M @Kaitlyn R Here is the response from Dan Kussow, He makes it seem they have approved more than you have stated... I have reviewed the pre-auth for this unit, per the VIN, the roof measurement is 26 ft long. Grand Design RV, in their flat rate manual, uses a rate of 1 hour per linear foot to calculate warranty labor costs for R & R of the roof membrane, which includes the removal and reinstallation of all extrusions, resealing of the unit, and installation of luan underlayment. This would calculate to 26 hrs. for this operation. We have approved you for 31 hrs. of the requested 37 hrs. R & R of roof decking in the same flat rate manual is 1 hr. per sheet. We have approved you for 2 sheets for 4 hrs., which is what you requested. We've been working with you to adjust our hours above our own flat rate manual. This pre-auth is approved for the adjusted hours. If you feel your dealership cannot do the work due to timeline or shop restrictions, please don't hesitate to let us know, and we will work with the customer to resolve their concern.

processor • Oct 23, 2025, 12:45 PM

@Matt F @Kaitlyn R This is only approved in GD's system for 26 hours, so I am not sure where he is seeing it approved for 31 hours. You requested a total of 49 hours for this roof replacement, not 37. Are you thinking this is a different WO? There is another one we were working on too.

processor • Oct 23, 2025, 12:45 PM

I have printed the PA and added it to this folder so you can see.

processor • Oct 23, 2025, 12:47 PM

Matt heard from the rep yesterday that they were going to up it to 31 hours

processor • Oct 23, 2025, 1:58 PM

@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced doesn't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 31 hours. Just wanted to be sure it was this WO.

processor • Oct 23, 2025, 1:59 PM

@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced don't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 31 hours. Just wanted to be sure it was this WO.

processor • Oct 23, 2025, 1:59 PM

@Chris B I will keep an eye on it, but I do not see it changed in the system yet. The numbers they referenced don't line up with this PA, so that is why I questioned it. They are more aligned with another roof replacement WO as we requested 49 hours on this one and the other WO was around 36 hours. Just wanted to be sure it was this WO.

processor • Oct 27, 2025, 8:39 AM

@Chris B @Matt F This is still only approved for the 26 hours for the R&R of membrane and 1 hour for decking and 0.3 for inspect the damage to vent and solar port.

processor • Oct 28, 2025, 8:59 AM

@Chris B @Matt F I have updated the requested times and resubmitted. I will let you know what they come back with.

processor • Oct 28, 2025, 3:08 PM

@Matt F @Kaitlyn R @Chris B This has been approved for the following: R&R roof membrane - 26 hours R&R decking - 6 hours R&R ceiling panels and batten trim - 6 hours Vent/Solar Port - 0.3 hour TOTAL- 38.3 hours (Requested 49 hours)

dealer_or_external • Feb 13, 2026, 3:44 PM

@Alix M DATE IN: 09/03/2025 DATE STARTED: 01/28/2026 DATE COMPLETED: 02/13/2026 ***TOOK SO LONG BECAUSE WE ONLY DO ROOFS IN THE WINTER*** PARTS USED: 677917008032- TPO DIFLEX ll ROOF COST: 410.13 QTY: 1 822020945- SOLAR ROOF BOX COST: 32.18 QTY: 1 014717401388- PLUMBING VENT COST: 4.04 QTY: 1 756815008754- MUSHROOM VENT COST: 8.23 QTY: 1 677917000333- DICOR- COST: 6.80 QTY: 12 677917000661- DICOR COST: 6.93 QTY: 1 677917000333- DICOR COST: 6.80 QTY: 12.00 811878016181- GARNISH- WHITE COST: 7.96 QTY: 3 822040189- SPEAKER COVER COST: 8.30 QTY: 1.00 @Bonnie K PLEASE UPLOAD INVOICES.

dealer_or_external • Feb 13, 2026, 5:19 PM

@Alix M INVOICES UPLOADED HOME DEPOT PLYWOOD 99.79 129.73 HOME DEPOT LUAN 83.02 107.92

processor • Feb 16, 2026, 9:11 AM

Claim 967258 has been submitted for payment.

processor • Feb 19, 2026, 1:01 PM

@Kaitlyn R @Bonnie K 920005 - please advise what was wrong with the speaker that it needed replacing?

dealer_or_external • Feb 19, 2026, 2:44 PM

@Alix M PLEASE REMOVE THE SPEAKER FROM THE CLAIM. IT WAS SUPPOSED TO GO ON THE MONTHLY INTERNAL AS THE TECHNICIAN ACCIDENTALLY BROKE IT WHEN HE WAS REMOVING IT. MY APOLOGIES.

processor • Feb 19, 2026, 3:06 PM

Thank you!

processor • Feb 26, 2026, 9:03 AM

This paid on 2/26/26 on check 641272 for $6,368.18 Part prices were reduced to match GD prices