Claim explorer / evidence thread
Claim 12561B
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
12
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 4 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12561B/Print Claim 938657.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
6 indexed side comments on this claim.
Latest visible thread signal
Nov 4, 2025, 3:00 PM • processor • This paid on 10/29/25 on check 626716 for $1,956.58
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Equipment list showing RV components, manufacturers, model numbers, and serial numbers.
Human interpretation • confidence 0.92
document-photo
Photo shows a Thule Crown awning mounted above a Grand Design RV sidewall; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Interior RV ceiling and entry area; no distinct defect is clearly visible.
Human interpretation • confidence 0.42
document-photo
Close-up of RV awning roller, fabric, and support arm; no clear defect is visible.
Human interpretation • confidence 0.72
Claim Lines
complaint
WARRANTY REPAIR 1 - customer order unit W 1020 GRAND the sheet says the rear awning over the porch with screen railings is suppose to have electric awning there is a switch for the 2nd awning but awning does not have a motor or wires to it the switch has wires but no power to wires
needs-review • confidence 0.17
complaint
WARRANTY REPAIR 1 - customer order unit W 1020 GRAND the sheet says the rear awning over the porch with screen railings is suppose to have electric awning there is a switch for the 2nd awning but awning does not have a motor or wires to it the switch has wires but no power to wires
needs-review • confidence 0.17
cause
Mfg did not install correct awning on this unit suppose to be electric but it's a manual the switch is wired and the fuse box has fuse for 2nd awning but awning has no motor or wires it is a manual awning Please get electric awning and wires will need to be run also
needs-review • confidence 0.12
cause
Mfg did not install correct awning on this unit suppose to be electric but it's a manual the switch is wired and the fuse box has fuse for 2nd awning but awning has no motor or wires it is a manual awning Please get electric awning and wires will need to be run also
needs-review • confidence 0.12
correction
INSTALL PROPER AWNING THAT WAS ORDERED BY THE CUSTOMER- REQUEST 3 HOURS OF
needs-review • confidence 0.12
correction
INSTALL PROPER AWNING THAT WAS ORDERED BY THE CUSTOMER- REQUEST 3 HOURS OF
needs-review • confidence 0.12
complaint
Transferred to GRV*12561C on 16 OCT 25 W 1020 GRAND Estimate amount was 0.00 WHEN TECHS WENT TO INSTALL THE NEW POWER AWNING ON THE REAR OF THE UNIT, FOUND THAT THERE IS NOT POWER SUPPLY WIRE RUN TO THE REAR OF THE UNIT-
needs-review • confidence 0.25
complaint
Transferred to GRV*12561C on 16 OCT 25 W 1020 GRAND Estimate amount was 0.00 WHEN TECHS WENT TO INSTALL THE NEW POWER AWNING ON THE REAR OF THE UNIT, FOUND THAT THERE IS NOT POWER SUPPLY WIRE RUN TO THE REAR OF THE UNIT-
needs-review • confidence 0.17
cause
When checking the power supply to the awning switch, found that the switch only had 8 volts. So we will have to run Continued on page 2 PAGE 2 Work Order : 12561B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** a new wire from the converter to the switch threw the underbelly. Will need to run 18' we have all the material here to do the job. Will need hours labor.
needs-review • confidence 0.20
cause
When checking the power supply to the awning switch, found that the switch only had 8 volts. So we will have to run Continued on page 2 PAGE 2 Work Order : 12561B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** a new wire from the converter to the switch threw the underbelly. Will need to run 18' we have all the material here to do the job. Will need hours labor.
needs-review • confidence 0.12
correction
... REQUEST 5 HOURS OF
needs-review • confidence 0.00
correction
... REQUEST 5 HOURS OF
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Aug 20, 2025, 2:11 PM
PA 889720 has been submitted for approval.
Alix Mongiat
processor • Aug 27, 2025, 8:12 AM
@Kaitlyn R This was approved for 2 hours. This should be an electric awning. Part info below.
Item # 810440
Description AWNING 8' BLK CASSETTE 12V POWER W/O SUPPORT GRAY FADE
Vendor Part # 430446
Kaitlyn Reinwand
dealer_or_external • Oct 16, 2025, 12:04 PM
@Alix M ***THIS ONE TOOK A BIT TO CLAIM DUE TO IT NOT BEING SOLD DUE TO GRAND DESIGN MESSING UP THE ORDER.. IT IS NOW GOING TO BE GOING BACK TO GRAND DESIGN AS THE CUSTOMER REFUSED THE UNIT.
DATE OF COMPLETION: 10/10/2025
PARTS USED:
822010440 - AWNING 8' BLK CASSETTE
COST: 1065.75
QTY: 1
@Bonnie K WILL NEED INVOICES.
Alix Mongiat
processor • Oct 16, 2025, 2:09 PM
I found the invoice on GD website.
Alix Mongiat
processor • Oct 16, 2025, 2:15 PM
Claim 938657 has been submitted for payment.
Alix Mongiat
processor • Nov 4, 2025, 3:00 PM
This paid on 10/29/25 on check 626716 for $1,956.58
Claim Files
Print Claim 938657.pdf
pdf • Nov 4, 2025, 3:00 PM • 16,240 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12561B/Print Claim 938657.pdf
Invoice 1471182.pdf
pdf • Oct 16, 2025, 2:09 PM • 228,660 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12561B/Invoice 1471182.pdf
12561B FINAL.pdf
pdf • Oct 16, 2025, 12:05 PM • 72,771 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12561B/12561B/12561B FINAL.pdf
12561B.pdf
main-pdf • Aug 20, 2025, 1:28 PM • 71,637 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12561B/12561B.pdf