Claim Detail

processor • Aug 11, 2025, 4:56 PM

PA 887109 has been submitted for approval.

processor • Aug 13, 2025, 10:29 AM

@Kaitlyn R @Matt F Job 1: denied Job 2: approved for 24 hours (requested 37 hours) @Chris B

processor • Aug 13, 2025, 10:30 AM

@Matt F @Kaitlyn R Can you provide a breakdown of the time and I can go back to Grand Design and request the 37 hours again? Thanks!!

dealer_or_external • Aug 13, 2025, 10:43 AM

@Alix M Per the RVDA service flat rate manual, the roof replacement (including the R&I of all appliances/fixtures) is 1.5 hours per linear foot. 22x1.5= 33 hours the roof decking runs 2 hours per sheet and we need to replace a minimum of 2 sheets 2x2= 4 hours bringing the total to 37 hours. also, I would like to go back after the .50 hours to reseal the areas that the technician needed to reseal. We had to remove the dicor on the fixtures to prove the cause of the leak and take pictures for warranty coverage, which was the manufacturer issue with installing screws. We then needed to reseal those areas so that the customer could still use the unit until the roof can be replaced this fall.

processor • Aug 13, 2025, 10:58 AM

Thank you for this information. I have gone back to Grand Design with this. I will keep you posted.

processor • Aug 14, 2025, 12:43 PM

@Kaitlyn R @Matt F From GD: "If you would like to add a separate line for decking , I have reopened preauth for you to do so. All other times and lines will remain as is." I am adding the email now and adding the line for 2 sheets of decking which will add 4 hours to the PA and a total of 28 hours approved. Let me know how you want to respond as I did provide them with the information Kaitlyn provided above already. @Chris B

processor • Aug 14, 2025, 12:45 PM

Heads up- their flat rate for decking is only 1 hour per sheet- so I am requesting 4 hours, but we will see what they approve.

processor • Aug 15, 2025, 4:26 PM

@Kaitlyn R @Matt F Job 1: denied Job 2: approved for 24 hours to replace the roof and 2 hours to replace 2 sheets of decking. -26 hours total. @Chris B

processor • Aug 26, 2025, 9:14 AM

I am sending the letter right now. @Chris B to request the 37 hours again.

processor • Aug 28, 2025, 12:35 PM

Added response to the folder, but here is GD's response- Alix,   We approve according to the Grand Design flat rate manual. This will stand as approved.       Thanks

processor • Aug 28, 2025, 12:43 PM

@Kaitlyn R @Matt F Chris and I are working on this and will keep you posted.

processor • Sep 8, 2025, 7:51 AM

This has been moved to "pending management review"

processor • Sep 8, 2025, 7:51 AM

This has been moved to "pending management review" at Grand Design

processor • Sep 16, 2025, 1:22 PM

@Kaitlyn R @Matt F Grand Design has now updated this per the emails - 31 hours for the roof membrane 4 hours for the decking

dealer_or_external • Dec 9, 2025, 9:58 AM

@Alix M WORK COMPLETED 12/8 PARTS: LINE#2: 677917000333 - INSTALLATION COMPONENT KIT - QTY:1 - PRICE:298.21

dealer_or_external • Dec 9, 2025, 10:02 AM

@Alix M DROP OFF DATE:12/1 WORK COMPLETED 12/8 PARTS: LINE#2: 677917000333 - INSTALLATION COMPONENT KIT - QTY:1 - PRICE:298.21 677917008032 - TPO 8FT6IN X 30FT DIFLEX II - QTY:1 - PRICE: 479.34 822020945 - SOLAR ROOF TOP ELECTRICAL BOX GEN2 MC4 BLK FSEB30JWO2-BL - QTY: 1 - PRICE: 41.17 677917000661 - 10.3oz LAP SEALANT WHITE NON-SAG - QTY:2 - PRICE:9.05 677917000333 - Dicor 501LSW-1 EPDM Self-Level - QTY:24 - PRICE:8.72 @Bonnie K

dealer_or_external • Dec 9, 2025, 10:53 AM

@Alix M INVOICES UPLOADED

processor • Dec 9, 2025, 11:56 AM

@Kaitlyn R @Bonnie K Before I submit - was there any decking you needed to claim? I don't see that part listed.

processor • Dec 9, 2025, 11:58 AM

Claim 952516 is in draft status.

dealer_or_external • Dec 9, 2025, 12:15 PM

@Alix M I MISSED THAT SO I JUST UPLOADED THE INVOICE FOR THAT WE USED BOTH OF THE PIECES OF PLYWOOD SO COST OF 147.24 AND I FIXED THE WO ORDER FOR THAT

processor • Dec 9, 2025, 12:30 PM

Thank you!

processor • Dec 9, 2025, 12:33 PM

Claim 952516 has been submitted for payment.

processor • Dec 18, 2025, 9:15 AM

This paid on 12/17/25 on check 632963 for $5,974.81. Some part prices were reduced to match GD's pricing.