Claim Detail

1000 DEFECT FROM MANUFACTURER. I found two areas one by the pancake vent and the second by the antenna that show signs of water getting in and the decking is swelling. I found another spot where a staple is starting to poke through. The roof membrane and 2-3 sheets of decking will have to be replaced. I have seen this issue before and it was caused by the manufacturer using alpha sealant and not hitting the pre drilled holes in the roof attachments and it caused them to crack. I used my finger and very little effort to peel the sealant back and I found an exposed hole right away.

partial-match • confidence 0.45

COMPLETE ROOF REPLACEMENT WITH TWO W 1020 GRAND SHEETS OF DECKING

partial-match • confidence 0.48

processor • Aug 11, 2025, 4:56 PM

PA 887109 has been submitted for approval.

processor • Aug 13, 2025, 10:29 AM

@Kaitlyn R @Matt F Job 1: denied Job 2: approved for 24 hours (requested 37 hours) @Chris B

processor • Aug 13, 2025, 10:30 AM

@Matt F @Kaitlyn R Can you provide a breakdown of the time and I can go back to Grand Design and request the 37 hours again? Thanks!!

dealer_or_external • Aug 13, 2025, 10:43 AM

@Alix M Per the RVDA service flat rate manual, the roof replacement (including the R&I of all appliances/fixtures) is 1.5 hours per linear foot. 22x1.5= 33 hours the roof decking runs 2 hours per sheet and we need to replace a minimum of 2 sheets 2x2= 4 hours bringing the total to 37 hours. also, I would like to go back after the .50 hours to reseal the areas that the technician needed to reseal. We had to remove the dicor on the fixtures to prove the cause of the leak and take pictures for warranty coverage, which was the manufacturer issue with installing screws. We then needed to reseal those areas so that the customer could still use the unit until the roof can be replaced this fall.

processor • Aug 13, 2025, 10:58 AM

Thank you for this information. I have gone back to Grand Design with this. I will keep you posted.

processor • Aug 14, 2025, 12:43 PM

@Kaitlyn R @Matt F From GD: "If you would like to add a separate line for decking , I have reopened preauth for you to do so. All other times and lines will remain as is." I am adding the email now and adding the line for 2 sheets of decking which will add 4 hours to the PA and a total of 28 hours approved. Let me know how you want to respond as I did provide them with the information Kaitlyn provided above already. @Chris B

processor • Aug 14, 2025, 12:45 PM

Heads up- their flat rate for decking is only 1 hour per sheet- so I am requesting 4 hours, but we will see what they approve.

processor • Aug 15, 2025, 4:26 PM

@Kaitlyn R @Matt F Job 1: denied Job 2: approved for 24 hours to replace the roof and 2 hours to replace 2 sheets of decking. -26 hours total. @Chris B

processor • Aug 26, 2025, 9:14 AM

I am sending the letter right now. @Chris B to request the 37 hours again.

processor • Aug 28, 2025, 12:35 PM

Added response to the folder, but here is GD's response- Alix,   We approve according to the Grand Design flat rate manual. This will stand as approved.       Thanks

processor • Aug 28, 2025, 12:43 PM

@Kaitlyn R @Matt F Chris and I are working on this and will keep you posted.

processor • Sep 8, 2025, 7:51 AM

This has been moved to "pending management review"

processor • Sep 8, 2025, 7:51 AM

This has been moved to "pending management review" at Grand Design

processor • Sep 16, 2025, 1:22 PM

@Kaitlyn R @Matt F Grand Design has now updated this per the emails - 31 hours for the roof membrane 4 hours for the decking

dealer_or_external • Dec 9, 2025, 9:58 AM

@Alix M WORK COMPLETED 12/8 PARTS: LINE#2: 677917000333 - INSTALLATION COMPONENT KIT - QTY:1 - PRICE:298.21

dealer_or_external • Dec 9, 2025, 10:02 AM

@Alix M DROP OFF DATE:12/1 WORK COMPLETED 12/8 PARTS: LINE#2: 677917000333 - INSTALLATION COMPONENT KIT - QTY:1 - PRICE:298.21 677917008032 - TPO 8FT6IN X 30FT DIFLEX II - QTY:1 - PRICE: 479.34 822020945 - SOLAR ROOF TOP ELECTRICAL BOX GEN2 MC4 BLK FSEB30JWO2-BL - QTY: 1 - PRICE: 41.17 677917000661 - 10.3oz LAP SEALANT WHITE NON-SAG - QTY:2 - PRICE:9.05 677917000333 - Dicor 501LSW-1 EPDM Self-Level - QTY:24 - PRICE:8.72 @Bonnie K

dealer_or_external • Dec 9, 2025, 10:53 AM

@Alix M INVOICES UPLOADED

processor • Dec 9, 2025, 11:56 AM

@Kaitlyn R @Bonnie K Before I submit - was there any decking you needed to claim? I don't see that part listed.

processor • Dec 9, 2025, 11:58 AM

Claim 952516 is in draft status.

dealer_or_external • Dec 9, 2025, 12:15 PM

@Alix M I MISSED THAT SO I JUST UPLOADED THE INVOICE FOR THAT WE USED BOTH OF THE PIECES OF PLYWOOD SO COST OF 147.24 AND I FIXED THE WO ORDER FOR THAT

processor • Dec 9, 2025, 12:30 PM

Thank you!

processor • Dec 9, 2025, 12:33 PM

Claim 952516 has been submitted for payment.

processor • Dec 18, 2025, 9:15 AM

This paid on 12/17/25 on check 632963 for $5,974.81. Some part prices were reduced to match GD's pricing.

processor • Oct 23, 2026, 12:00 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12521 / PA 887109 / claim 952516 Reviewed the original RO, correspondence, all 10 photos individually, final RO and paid claim. Photos show roof-surface distortion and opened sealant at the pancake vent/antenna attachment areas, supporting the technician's concern and the need to reseal the diagnostic openings. They do not independently prove total decking damage or completed roof replacement; the final technician narrative documents the completed repair. Grand Design did respond and pay the negotiated repair: Matt offered to proceed at 35 hours, and Dan Kussow agreed September 16 to 31 roof hours plus 4 decking hours. The later claim records those 35 hours/$4,900 and total payment $5,974.81. The final warranty invoice is $6,327.57: a $352.76 document difference, subject to ledger/later-credit reconciliation. Final labor is 37.5 hours/$5,250, leaving 2 roof hours and 0.5 reseal hour/$350 versus the recorded payment. The other net difference is $2.76 across parts/freight/handling. Exclude the $21 internal inspection. Proposed Monday request: recognize the negotiated roof/decking payment and focus on whether the separate August temporary reseal merits a supplemental allowance. Alix explained that the areas were opened to prove the defect and resealed so the customer could use the unit before the December roof replacement. Kussow's reply kept resealing denied as included in the membrane operation. Ask for review of the distinct date and mitigation purpose, with the actual time/material record. Revisit the additional 2 roof hours only if new task evidence or a supplement justifies going beyond the agreed 35-hour roof/decking package. Learning: distinguish temporary leak mitigation from the later replacement on separate dated lines, obtain written supplemental approval before exceeding an accepted allowance, and retain membrane-off and finished-repair photos. This is a targeted residual-payment discussion, not a wholly unpaid roof or a no-response case. @Chris B @Matt F