Claim explorer / evidence thread
Claim 12497
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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58d elapsed • 0d remaining
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58d elapsed • 0d remaining
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Escalation Eligible
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58d elapsed • 0d remaining
Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 1:39 PM.
Indexed evidence
4 docs / 6 images
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Cross-reference base
Available
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Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12497/Print Claim 939861.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 1:39 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
22 indexed side comments on this claim.
Latest visible thread signal
Nov 4, 2025, 2:56 PM • processor • This paid on 10/29/2025 on check 626716 for $196.08
*part was changed to cartridge only as that was the part approved.
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 10 • approval signals 9
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Work missing-doc or reply asks first from the thread.
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Evidence Thread
Alix Mongiat
processor • Aug 4, 2025, 9:32 PM
PA 885191 has been submitted for approval.
Alix Mongiat
processor • Aug 6, 2025, 1:55 PM
@Kaitlyn R This was Approved for cartridge only. Part # DR-102-BLS36, , the approved labor rate would be .3 and freight would only be for that item. The cartridge can be replaced without removing the entire shower and sealant.
Alix Mongiat
processor • Aug 6, 2025, 4:51 PM
GD is stating part only- their comment above is misleading. This has been approved for PART ONLY as of right now. @Kaitlyn R
Alix Mongiat
processor • Aug 13, 2025, 11:20 AM
@Kaitlyn R I know this WO states 0.5 hours of labor, but with the customer replacing this item themselves, how much time did it take the tech to diagnose this? Thanks.
Kaitlyn Reinwand
dealer_or_external • Aug 13, 2025, 12:15 PM
@Alix M It took like .10 the bulk of the labor requested would have been for the install if the customer decided he couldn't do it.
Alix Mongiat
processor • Aug 13, 2025, 12:22 PM
Okay. I will request the 0.1 hour. Thanks!
Kaitlyn Reinwand
dealer_or_external • Sep 15, 2025, 9:20 AM
@Alix M THIS CUSTOMER ENDED UP COMING TO OUR FACILITY TO HAVE US INSTALL THE SHOWER CURTAIN FOR THEM.
IT ENDED UP TAKING THE TECHNICIAN 1.16 HOURS TO INSTALL. IS THERE ANYWAY WE CAN GO BACK TO SUBMIT FOR THE LABOR APPROVAL INCREASE? DO WE HAVE TO RESUBMIT EVERYTHING? LET ME KNOW WHAT YOU NEED ME TO DO !
Alix Mongiat
processor • Sep 15, 2025, 10:21 AM
Kaitlyn Reinwand do you have notes as to why it took the tech that long? Flat rate for this is only 0.3 hour, so any information you can give me to justify the excessive time will be helpful. Thanks!
Alix Mongiat
processor • Sep 15, 2025, 12:53 PM
@Kaitlyn R do you have notes as to why it took the tech that long? Flat rate for this is only 0.3 hour, so any information you can give me to justify the excessive time will be helpful. Thanks!
Kaitlyn Reinwand
dealer_or_external • Oct 14, 2025, 4:20 PM
@Alix M DATE OF COMPLETION:
9/12/25
PARTS USED:
822050503- SHOWER DOOR 36X54
COST: 116.52
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
Alix Mongiat
processor • Oct 15, 2025, 12:12 PM
Found Invoice on GD website.
Alix Mongiat
processor • Oct 15, 2025, 12:44 PM
@Kaitlyn R I never got a response to the question above- This was only approved for the 0.1 hour and part..
Question above:
do you have notes as to why it took the tech that long? Flat rate for this is only 0.3 hour, so any information you can give me to justify the excessive time will be helpful. Thanks!
Kaitlyn Reinwand
dealer_or_external • Oct 15, 2025, 1:03 PM
@Alix M per the technician he had to completely disassemble the shower curtain system. He had to also remove the rail system in order to install it.
Alix Mongiat
processor • Oct 15, 2025, 5:37 PM
I have emailed GD to get this approved for more time. Will submit once I hear back.
Alix Mongiat
processor • Oct 17, 2025, 12:56 PM
@Kaitlyn R From GD:
Alix,
Time approved form vendor was .3 . I have updated the Preauth to reflect that approved time. As stated The cartridge can be replaced without removing the entire shower and sealant.
Alix Mongiat
processor • Oct 17, 2025, 4:24 PM
@Kaitlyn R Let me know how you want me to move forward with this. As it appears the whole door was replaced based off the invoice.
I did state above that it was approved for cartridge only.
Bonnie Korte
dealer_or_external • Oct 21, 2025, 12:14 PM
@Alix M DO YOU STILL NEED THE INVOICE?
Alix Mongiat
processor • Oct 21, 2025, 1:43 PM
@Bonnie K The invoice is in this folder. I just need verification you want me to submit because it looks like the incorrect part was replaced.
Kaitlyn Reinwand
dealer_or_external • Oct 21, 2025, 1:58 PM
@Alix M UPLOADING THE PARTS INQUIRY FROM GRAND DESIGN... THEY DIRECTED ON THE PART.
Alix Mongiat
processor • Oct 21, 2025, 4:56 PM
Thank you. I will include that on the claim.
Alix Mongiat
processor • Oct 21, 2025, 5:02 PM
Claim 939861 has been submitted for payment.
Alix Mongiat
processor • Nov 4, 2025, 2:56 PM
This paid on 10/29/2025 on check 626716 for $196.08
*part was changed to cartridge only as that was the part approved.
Claim Files
Print Claim 939861.pdf
pdf • Nov 4, 2025, 2:56 PM • 16,174 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12497/Print Claim 939861.pdf
12497 PARTS INQUIRY.pdf
pdf • Oct 21, 2025, 1:58 PM • 270,057 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12497/12497 PARTS INQUIRY.pdf
Invoice 1464681.pdf
pdf • Oct 15, 2025, 12:12 PM • 225,049 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12497/Invoice 1464681.pdf
12497.pdf
main-pdf • Aug 4, 2025, 2:18 PM • 70,334 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12497/12497.pdf