Claim 12395B

Claim explorer / evidence thread

Claim 12395B

GRE 8220 • Alix • Info Corrected • forest-river

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Overdue / escalation ready

Reason

Missing evidence is slowing recovery and compliance checks.

Deadline

Overdue / escalation ready

Estimated recovery

Pending payment match

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risk 0.70 deadline Overdue / escalation ready images 128 matched 3

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Escalation Eligible

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58d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

58d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

30/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo

Deadline Status

Overdue / escalation ready

58 days open in the visible workflow.

Recommended Action

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Evidence packet check

Full evidence packet

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Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 7, 2026, 5:05 AM to Jul 3, 2026, 2:56 AM.

Indexed evidence

46 docs / 24 images

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Cross-reference base

Available

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Witness verification

Human verification required

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AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

58 days open in the visible workflow; risk score 0.70.

Claim Summary

Evidence summary

images=128; damage=0; unit=0; parts=0; doc=98; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Forest River • VIN 4X4TPUS2XSP104353

Path

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B

Timeline

First seen May 7, 2026, 5:05 AM • last seen Jul 3, 2026, 2:56 AM

Evidence flags

missing unit id photo • damage signal without damage photo

Comment Intelligence

Thread depth

34 indexed side comments on this claim.

Latest visible thread signal

May 14, 2026, 9:03 AM • processor • @Michelle A Warranty Repair 1: approved for 0.5 hour to replace kitchen faucet, 0.5 hour to replace bathroom sink faucet, and 3 hours for diagnosis (requested 5.4 hour)

Role mix

Dealer 0 • OEM 0 • Processor 21

Decision cues

Denial signals 1 • info / missing-doc asks 29 • approval signals 2

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Work missing-doc or reply asks first from the thread.

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Images

document-photo

document-photo

document-photo

document-photo

Claim Lines

complaint

WARRANTY REPAIR 1 - AFTER INSTALLING W 1021 FORES SHOWER HEAD AND FAUCET IN SHOWER, THERE IS FURTHER ISSUE

matched • confidence 0.81

cause

INSPECTED THE ISSUE FURTHER AFTER SHOWER HEAD AND NEEDS A NEW WATER HEATER FLOW VALVE REPLACED TO WORK PROPERLY.

matched • confidence 0.98

correction

REQUEST: 2.5 (for water valave replacement)

matched • confidence 0.98

Evidence Thread

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 11:21 AM

@Alix M THIS ONE NEEDS TO BE PUSHED THROUGH ASAP. DELIVERY IS SCHEDULED FOR 5/7

Alix Mongiat

processor • Apr 28, 2026, 11:39 AM

PA 2656742 has been submitted for approval. @Michelle A 2.5 hours is excessive for this replacement. Flat rate is only 0.3 hour. If you need more time once approved, I will need a further breakdown of time.

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 12:06 PM

@Alix M i DID NOT HAVE THIS LABOR IN MY FLAT RATE THAT i COULD FIND. iF WE GET THE APPROVAL i WILL HAVE MY TECH PROCEED ONCE WE GET THE PART AND IF IT TAKES LONGER THAN THAT WE WILL HAVE BETTER BREAK DOWN OF LABOR.

Alix Mongiat

processor • Apr 28, 2026, 12:20 PM

@Michelle A Please have the tech fill out the form I have added to the folder. They also need a legible photo of the serial number as the one in this folder is blurry.

Alix Mongiat

processor • Apr 28, 2026, 12:20 PM

@Michelle A They need this to be legible. Thanks!

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 12:36 PM

@Alix M I WILL GET THAT BACK TO HIM SHORTLY. THANK YOU!

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 3:18 PM

@Alix M ADDED PHOTOS AND FILLED OUT DOCUMENT

Alix Mongiat

processor • Apr 28, 2026, 4:51 PM

Added to claim. Thanks.

Alix Mongiat

processor • Apr 29, 2026, 10:58 AM

@Michelle A From Lippert: I will need to know if the issues is at all faucets or only the faucet and shower head replaced? If not at all faucets, please bench test the water heater and see if it begins operating as designed.

Michelle Antinoja

dealer_or_external • Apr 29, 2026, 2:21 PM

@Alix M IT IS AFFECTING ALL FAUCETS. WE BELIEVE THE SCREEN IN THE WATER FLOW SENSOR IS PLUG CAUSING THE WATER TO BACKFEED AND MAKE A FAIL SAFE KICK IN AND STOP PUTTING OUT HOT WATER

Alix Mongiat

processor • Apr 29, 2026, 2:56 PM

Added notes. Thanks.

Alix Mongiat

processor • Apr 29, 2026, 3:59 PM

@Michelle A from lippert: Thank you for your response. Since the issue is at all faucets, we recommend bench testing the water heater to see if it begins working as designed. The bench test needs to be on a separate power, water, and Lp source. (I am not sure why they previously stated only bench test if not all the faucets and now they are stating to bench test it even though you stated all the faucets.)

Michelle Antinoja

dealer_or_external • Apr 30, 2026, 10:54 AM

@Alix M I have a google video of the water heater. I can not get it to save correctly so I can view it but I have the link that i will attach. Please let me know if you can access it, or if we have to find another way to send it over. https://drive.google.com/file/d/1haGCwOkT3F0h1ANmJ7tp7tPQ4FF0Bp29/view?usp=sharing

Alix Mongiat

processor • Apr 30, 2026, 10:59 AM

@Michelle A I can see the video. Can you tell me if bench testing the water heater fixed the issue? I'm not a tech so the video may be self-explanatory, but please provide a response for me to go back to the vendor.

Michelle Antinoja

dealer_or_external • Apr 30, 2026, 11:34 AM

@Alix M i ALSO WASN'T SURE BUT @Matt F SAID PER THE VIDEO IT IS WORKING PROPERLY OUT OF THE UNIT. BUT WAS NOT WORKING PROPERLY IN THE UNIT

Alix Mongiat

processor • Apr 30, 2026, 12:25 PM

@Michelle A @Matt F By the sounds of it then, I am good to go back and say the bench testing fixed the issue. Please confirm I am understanding that correctly. If so, please let me know how much time you are needing me to request for diagnostics. If not, please let me know that it did not fix the issue.

Alix Mongiat

processor • Apr 30, 2026, 12:32 PM

Alix Mongiat

processor • Apr 30, 2026, 12:35 PM

I have emailed the vendor letting them know it bench-tested well, but there are restrictions when it is installed in the unit and asked them for their next steps and notified them that we will need to ask for further diagnostic time as we dig further into this. I will provide their response once I get one.

Alix Mongiat

processor • Apr 30, 2026, 2:42 PM

@Matt F @Michelle A This was denied - After a review of your request, including documentation and pictures that may have been provided, we regret to inform you that Lippert will not be able to offer warranty coverage, which would include parts and labor, for this claim. Since you've stated the water heater is working as designed on the bench test, the issue is not with the water heater itself. There is not a manufacturer defect present and is not eligible for warranty consideration. If you feel as if the description and/or picture(s) you provided did not accurately convey the issue, please provide additional images and specific details regarding the use of the unit at the time the issue was identified, and we will be happy to review the additional information for consideration. Let me know how you want to proceed, since the issue appears to be something between the water heater and the faucet.

Matt Ferkey

dealer_or_external • May 1, 2026, 12:25 PM

@Alix M I worked with the tech. The issue with the water heater is due to there not being enough flow for it to kick on. All of the faucets flow enough hot water for the water heater to kick on when the airators are removed. As soon as the airators are installed, there isnt enough flow to allow the water heater to kick on. We have resolved the issue in the shower with a higher flow shower head. The bathroom and kitchen faucets are still a concern. Again, with the airators removed, everything works fine! It is a flow issue... short of replacing the faucets with a different style that flow better, I am at a loss. I do not know why this camper is giving us issues and others have not.

Alix Mongiat

processor • May 1, 2026, 12:34 PM

I have reached out to FRand Lippert. I will let you know what their response is.

Alix Mongiat

processor • May 1, 2026, 2:48 PM

@Matt F From Lippert: Thank you for the additional information, I would suggest that you try reaching out to our tech support team for further assistance as they may have heard of this before or have a solution. They can be reached at 432-LIPPERT (432-547-7478), follow the prompts to the Appliance and Entertainment tech support team.

Alix Mongiat

processor • May 5, 2026, 8:50 AM

Has anyone called Lippert? Just wanted to follow up on this.

Matt Ferkey

dealer_or_external • May 5, 2026, 1:25 PM

@Alix M No. The issue is not with the water heater. The issue is the fixtures not allowing enough flow to kick on the water heater. The faucets will need to be replaced with higher flowing models.

Alix Mongiat

processor • May 5, 2026, 1:49 PM

@Michelle A @Matt F Please update the work order to reflect what is needed and time requested and I will enter a new PA for you. Thanks.

Michelle Antinoja

dealer_or_external • May 6, 2026, 11:15 AM

@Alix M i HAVE ADDED THE WO UPDXATED PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE NEEDED.

Alix Mongiat

processor • May 6, 2026, 2:42 PM

@Michelle A @Matt F The new updated work order doesn't state anything about replacing the faucets (per matts comment above) I will need a correction listed on this unless you are just stating that you adjusted the flow valve and it's good to go now. Please add requested labor time too.

Michelle Antinoja

dealer_or_external • May 6, 2026, 3:57 PM

@Alix M i HAVE UPLOADED A CORRECTED RO FOR YOU. IT CONTAINS BREAK DOWN OF LABOR REQUESTS AND WHAT WE ARE RECOMMENDING FOR REPAIR.

Alix Mongiat

processor • May 7, 2026, 8:59 AM

@Michelle A I am a pain on this one, I know. I need photos of the faucets and any tags they may have on them. Just the ones you are replacing.

Alix Mongiat

processor • May 7, 2026, 9:01 AM

PA 2667283 is in draft status for the update work order, just need photos to submit for approval.

Michelle Antinoja

dealer_or_external • May 7, 2026, 9:50 AM

@Alix M I will try to get them before it is delivered today.

Michelle Antinoja

dealer_or_external • May 7, 2026, 3:06 PM

@Alix M we have uploaded the faucet photos for you. Please let me know if more is needed.

Alix Mongiat

processor • May 7, 2026, 3:48 PM

PA 2667283 has been submitted for approval.

Alix Mongiat

processor • May 14, 2026, 9:03 AM

@Michelle A Warranty Repair 1: approved for 0.5 hour to replace kitchen faucet, 0.5 hour to replace bathroom sink faucet, and 3 hours for diagnosis (requested 5.4 hour)

Claim Files

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12395B/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12395B_6/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B_2/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B_5/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B_1/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12395B_5/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 2.pdf

updated-packet • May 6, 2026, 3:57 PM • 74,032 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B_4/BIRSCHBACH UPDATED - 2.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12395B/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12395B_6/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B_2/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B_5/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B_1/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12395B_5/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B_4/BIRSCHBACH UPDATED - 1.pdf

BIRSCHBACH UPDATED - 1.pdf

updated-packet • May 6, 2026, 11:15 AM • 72,128 bytes

/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B/BIRSCHBACH UPDATED - 1.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/12395B/doc03836220260428141507.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B/doc03836220260428141507.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Forest River/12395B/doc03836220260428141507.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B/doc03836220260428141507.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/12395B/doc03836220260428141507.pdf

doc03836220260428141507.pdf

main-pdf • Apr 28, 2026, 3:18 PM • 208,109 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/12395B/doc03836220260428141507.pdf

Girard Water Heater Warranty Diagnosis (1) (1).pdf