Claim explorer / evidence thread
Claim 12371
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
2 docs / 7 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12371/Print Claim 918717.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
Aug 15, 2025, 10:16 AM • processor • This paid on 8/13/25 on check 616009 for $154
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Photo shows a black metal support/bracket between wood panels with chipped lower wood edge.
Human interpretation • confidence 0.82
document-photo
Interior cabinet shows added plywood/OSB bracing supporting both drawer-slide mounts.
Human interpretation • confidence 0.86
document-photo
Photo shows a wood cabinet or door base over vinyl plank flooring with a black lower bracket.
Human interpretation • confidence 0.72
document-photo
Interior cabinet structure with drawer slides and added wood bracing visible.
Human interpretation • confidence 0.74
document-photo
RV interior floor and cabinetry; loose black metal bar/support visible on floor.
Human interpretation • confidence 0.62
supporting-image
RV cabinet drawer is removed/open, exposing paired slide rails and unfinished drawer box.
Human interpretation • confidence 0.89
supporting-image
Wood-look cabinet or furniture panel has a chipped lower corner; black plastic brackets are visible.
Human interpretation • confidence 0.91
Claim Lines
complaint
WARRANTY REPAIR 1 - DRAWERS IN PANTRY W 1020 GRAND ARE COMING OUT. NEEDS REPAIR/REPLACE.
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 1 - DRAWERS IN PANTRY W 1020 GRAND ARE COMING OUT. NEEDS REPAIR/REPLACE.
needs-review • confidence 0.00
cause
Look at pantry drawers for repair. Need to reattach support board back into place. It fell off.
needs-review • confidence 0.05
cause
Look at pantry drawers for repair. Need to reattach support board back into place. It fell off.
needs-review • confidence 0.05
correction
Reinstall support board for drawers with screws and staples. REQUEST 1.00 HOURS OF
needs-review • confidence 0.05
correction
Reinstall support board for drawers with screws and staples. REQUEST 1.00 HOURS OF
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 2 - THE LIGHT BY THE W 1020 GRAND OUTSIDE DOOR BY BATHROOM THE LIGHT IS NOT WORKING AS THE MOTION LIGHT SHOULD.
needs-review • confidence 0.04
complaint
WARRANTY REPAIR 2 - THE LIGHT BY THE W 1020 GRAND OUTSIDE DOOR BY BATHROOM THE LIGHT IS NOT WORKING AS THE MOTION LIGHT SHOULD.
needs-review • confidence 0.12
cause
Check motion light by bathroom door. Customer states it's not working.
needs-review • confidence 0.04
cause
Check motion light by bathroom door. Customer states it's not working.
needs-review • confidence 0.12
correction
When opening the slide the motion lights came on. REQEUST .25 HOURS OF
needs-review • confidence 0.14
correction
When opening the slide the motion lights came on. REQEUST .25 HOURS OF
needs-review • confidence 0.14
complaint
WARRANTY REPAIR 3 - THE SLIDING DOOR IN W 1020 GRAND THE BEDROOM IS MISSING A GUIDE OR SOMETHING THE DOOR DOES NOT OPEN OR CLOSE PROPERLY.
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 3 - THE SLIDING DOOR IN W 1020 GRAND THE BEDROOM IS MISSING A GUIDE OR SOMETHING THE DOOR DOES NOT OPEN OR CLOSE PROPERLY.
needs-review • confidence 0.12
cause
Bedroom sliding door came out of the guide on bottom.
needs-review • confidence 0.04
cause
Bedroom sliding door came out of the guide on bottom.
needs-review • confidence 0.12
correction
Removed set screws in track to let door go past the guide to get it back in place. REQUEST .10 HOURS OF
needs-review • confidence 0.05
correction
Removed set screws in track to let door go past the guide to get it back in place. REQUEST .10 HOURS OF
needs-review • confidence 0.12
Evidence Thread
Alix Mongiat
processor • Jul 25, 2025, 1:55 PM
PA 882634 has been submitted for approval.
Alix Mongiat
processor • Jul 28, 2025, 12:02 PM
@Kaitlyn R @Michelle A Warranty Repair 2: please attach photos
Kaitlyn Reinwand
dealer_or_external • Jul 28, 2025, 12:06 PM
@Alix M warr line 2
Kaitlyn Reinwand
dealer_or_external • Jul 28, 2025, 12:08 PM
@Alix M just tagged you in the photo for the line.
Alix Mongiat
processor • Jul 28, 2025, 12:13 PM
Thank you. I missed that earlier because I read the WO wrong. Sorry!
Alix Mongiat
processor • Jul 28, 2025, 2:59 PM
@Kaitlyn R @Michelle A
Warranty Repair 1: approved for 0.5 hour
Warranty Repair 2: approved for 0.3 hour
Warranty Repair 3: approved for 0.3 hour
Kaitlyn Reinwand
dealer_or_external • Aug 4, 2025, 10:48 AM
@Alix M DATE OF COMPLETION:
07/23/2025
NO PARTS ARE USED ON THIS WORK ORDER
FINAL RO IS THE SAME AS THE ONE ALREADY UPLOADED
Alix Mongiat
processor • Aug 5, 2025, 10:08 AM
Claim 918717 has been submitted for payment.
Alix Mongiat
processor • Aug 5, 2025, 10:13 AM
@ANNA F Billing will not match labor times on this one. More time is billed on this than what was approved by Grand Design.
Alix Mongiat
processor • Aug 15, 2025, 10:16 AM
This paid on 8/13/25 on check 616009 for $154
Claim Files
Print Claim 918717.pdf
pdf • Aug 15, 2025, 10:17 AM • 15,886 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12371/Print Claim 918717.pdf
12371.pdf
main-pdf • Jul 25, 2025, 1:06 PM • 71,765 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12371/12371.pdf