Claim explorer / evidence thread
Claim 12255
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 28
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
28
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
7 docs / 6 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/Print Claim 924523.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
35 indexed side comments on this claim.
Latest visible thread signal
Sep 19, 2025, 11:06 AM • processor • @Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part or that job.
Role mix
Dealer 0 • OEM 0 • Processor 27
Decision cues
Denial signals 0 • info / missing-doc asks 15 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
RV exterior control keypad and adjacent service compartment; no visible damage.
Human interpretation • confidence 0.91
document-photo
RV front cap shows damaged or peeling exterior graphic/finish near the lower right edge.
Human interpretation • confidence 0.86
document-photo
Close-up shows torn dark tape or covering on a white exterior panel.
Human interpretation • confidence 0.78
document-photo
Close-up of glossy RV exterior side panel with amber marker light; no definite damage is visible.
Human interpretation • confidence 0.38
document-photo
Blue tape marks a small area on the exterior beside a window.
Human interpretation • confidence 0.62
document-photo
Exterior white panel shows an irregular rippled/separated area beneath upper trim.
Human interpretation • confidence 0.72
Claim Lines
complaint
CHECK OUT THE FRONT CAP ON UNIT FOR A W 1020 GRAND SCREW COMING THROUGH? IT APPEARS THAT SPOKE WITH JOE AND MATT. STRUCTURE UNDER THE CAP THT IS PUSHING OUT.
partial-match • confidence 0.40
complaint
CHECK OUT THE FRONT CAP ON UNIT FOR A W 1020 GRAND SCREW COMING THROUGH? IT APPEARS THAT SPOKE WITH JOE AND MATT. STRUCTURE UNDER THE CAP THT IS PUSHING OUT.
needs-review • confidence 0.10
cause
On the ds of the front cap it looks like a possible screw is going to poke through the cap. With the right angle you can see a bump. The only way I'll be able to see it is to R&R the front fylon. After the fylon is removed i should be able to see what's causing the bump in the cap.
partial-match • confidence 0.45
cause
On the ds of the front cap it looks like a possible screw is going to poke through the cap. With the right angle you can see a bump. The only way I'll be able to see it is to R&R the front fylon. After the fylon is removed i should be able to see what's causing the bump in the cap.
needs-review • confidence 0.15
correction
...
needs-review • confidence 0.29
correction
...
needs-review • confidence 0.00
complaint
CUSTOMER STATES THAT THE CUP HOLDER ON W 1020 GRAND THE REAR MOST THEATER SEATING DOES NOT OPERATE AT ALL- NEEDS TO BE DIAGNOSED.
needs-review • confidence 0.00
complaint
CUSTOMER STATES THAT THE CUP HOLDER ON W 1020 GRAND THE REAR MOST THEATER SEATING DOES NOT OPERATE AT ALL- NEEDS TO BE DIAGNOSED.
needs-review • confidence 0.00
cause
One of the plugs underneath the sofa was disconnected. I plugged it back in.
needs-review • confidence 0.00
cause
One of the plugs underneath the sofa was disconnected. I plugged it back in.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
CUSTOMER STATES THAT WHEN THEY HAD THEIR W 1020 GRAND UNIT HERE LAST FALL AND IT GOT HIT IN THE SERVICE LINE UP AND THINKS THAT WE SHOULD FIX IT- CUSTOMER STATES THAT WHEN IT HAPPENED THEY TALKED TO MATT ABOUT IT
needs-review • confidence 0.05
complaint
CUSTOMER STATES THAT WHEN THEY HAD THEIR W 1020 GRAND UNIT HERE LAST FALL AND IT GOT HIT IN THE SERVICE LINE UP AND THINKS THAT WE SHOULD FIX IT- CUSTOMER STATES THAT WHEN IT HAPPENED THEY TALKED TO MATT ABOUT IT
needs-review • confidence 0.05
cause
Matt talked with the customer and he just wants the screw cover replaced and the ding in the track filed down and touched up with a paint pen. Continued on page 2 PAGE 2 Work Order : 12255 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.05
cause
Matt talked with the customer and he just wants the screw cover replaced and the ding in the track filed down and touched up with a paint pen. Continued on page 2 PAGE 2 Work Order : 12255 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.00
correction
Done
needs-review • confidence 0.00
correction
Done
needs-review • confidence 0.00
complaint
BRAKES LOOKED AT. WOULD LIKE EVERYTHING W 1020 GRAND VERIFIED THAT ITS WORKING PROPERLY. WAS DRIVING WITH THE UNIT AND FELT LIKE IT WAS HELD UP.
needs-review • confidence 0.00
complaint
BRAKES LOOKED AT. WOULD LIKE EVERYTHING W 1020 GRAND VERIFIED THAT ITS WORKING PROPERLY. WAS DRIVING WITH THE UNIT AND FELT LIKE IT WAS HELD UP.
needs-review • confidence 0.00
cause
NPF. I jacked up a tire on each axle, spun them around and I didn't hear any abnormal noises.
needs-review • confidence 0.00
cause
NPF. I jacked up a tire on each axle, spun them around and I didn't hear any abnormal noises.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
CUSTOMER STATES THAT WHEN THEY TRIED TO W 1020 GRAND DROP THE UNIT THEY PUSHED THE BUTTON TO DROP THE UNIT AND IT SWITCHED TO AUTO LEVEL ON ITS OWN- NEEDS TO BE DIAGNOSED-
needs-review • confidence 0.31
complaint
CUSTOMER STATES THAT WHEN THEY TRIED TO W 1020 GRAND DROP THE UNIT THEY PUSHED THE BUTTON TO DROP THE UNIT AND IT SWITCHED TO AUTO LEVEL ON ITS OWN- NEEDS TO BE DIAGNOSED-
needs-review • confidence 0.00
cause
Bad leveling controller. I ran the jacks up and down several times and everything is operating correctly. When I was bringing the floor jack over to check the brakes the front end of the unit was raising on its own. I went to the outside controller and it was off. I turned it on and hit cancel and the unit stopped rising. I duplicated everything that I did the first time I operated the system and I let it sit and the issue did not happen again. Matt called Grand Design and they told him to check the controller and when he walked up to it the controller was doing random things. If it's on it will start operating the jacks by itself. If it's on the lock screen it will enter numbers by itself. We will need a new controller.
needs-review • confidence 0.31
cause
Bad leveling controller. I ran the jacks up and down several times and everything is operating correctly. When I was bringing the floor jack over to check the brakes the front end of the unit was raising on its own. I went to the outside controller and it was off. I turned it on and hit cancel and the unit stopped rising. I duplicated everything that I did the first time I operated the system and I let it sit and the issue did not happen again. Matt called Grand Design and they told him to check the controller and when he walked up to it the controller was doing random things. If it's on it will start operating the jacks by itself. If it's on the lock screen it will enter numbers by itself. We will need a new controller.
needs-review • confidence 0.05
correction
...
needs-review • confidence 0.31
correction
...
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Jul 1, 2025, 5:05 PM
@Kaitlyn R @Michelle A We need a correction for Job 1- they will not approve without this and need to know labor time.
Job 3 isn't warranty
Job 5- need labor time you are requesting.
Michelle Antinoja
dealer_or_external • Jul 2, 2025, 3:16 PM
@Alix M
Job#1: tech is requesting 4hrs
job#3: has been moved from warranty to external. It was accidentally put in the wrong status.
job#5: 1.5 hrs request .
Alix Mongiat
processor • Jul 2, 2025, 3:29 PM
Thank you! I will enter what you have for Job 1 right now, but I am sure they will come back and need a correction before approving.
Alix Mongiat
processor • Jul 2, 2025, 3:30 PM
@Kaitlyn R @Michelle A This Unit has an open notice:961604 Recalls/Field Campaign - MorRyde Steps 25v-281/2025-232
Alix Mongiat
processor • Jul 2, 2025, 3:38 PM
PA 876308 has been submitted for approval.
Michelle Antinoja
dealer_or_external • Jul 2, 2025, 3:53 PM
@Alix M THE CORRECTION IS IN THE NOTES ON THE WORK ORDER. hE IS REQUESTING TO PULL THE FRONT FYLON TO SEE WHAT THE OBSTRUCTION IS THERE AND TAKE CARE OF IT.
Alix Mongiat
processor • Jul 7, 2025, 3:49 PM
@Kaitlyn R @Michelle A From Grand Design-
Job 1: we will need to know what is causing this to protrude as there is nothing there that should be hitting that to create the issue
Kaitlyn Reinwand
dealer_or_external • Jul 7, 2025, 4:00 PM
@Alix M WE WILL NOT PROCEED WITH ANY KIND OF DIAGNOSIS/DISCOVERY WITHOUT FIRST HAVING APPROVAL FOR THE LABOR TO COMPLETE SUCH TASK. HAS GRAND DESIGN APPROVED ANY LABOR TO DO SO?
Alix Mongiat
processor • Jul 7, 2025, 5:48 PM
I have added comments ask sent back. I will keep you posted.
Alix Mongiat
processor • Jul 8, 2025, 2:04 PM
@Kaitlyn R @Michelle A
Job 1: approved for 1 hour will give approval to pull front cap will need to see what is causing the protrusion prior to any additional repairs
Job 2: approved for 0.2 hour
Job 5: approved for 0.3 hour vendor approval For case number 6015274 with VIN ending in SBB02997, Lippert will authorize the replacement of the Titan Leveling Touchpad. The approval will come with 0.3 hour labor and be pending part return and testing. (requested 1.5 hour)
Alix Mongiat
processor • Jul 8, 2025, 2:07 PM
I am in discussion with Chris on Job 5 as diagnostic time was obviously not added to that approval.
Alix Mongiat
processor • Jul 8, 2025, 3:08 PM
I have emailed Grand Design requesting the full 1.5 hours for Job 5.
Alix Mongiat
processor • Jul 8, 2025, 4:11 PM
@Kaitlyn R @Matt F Grand Design is asking for a breakdown of the diagnostic time requested for Job 5. @Chris B
Chris Balderrama
processor • Jul 8, 2025, 4:13 PM
1.1 hr diag.
The rest they can eat.
Matt Ferkey
dealer_or_external • Jul 8, 2025, 4:55 PM
@Alix M @Chris B 1.5 to run slides out, then let unit sit, run slides in, let sit, hook to truck, let sit, unhook from truck, let sit, contact Grand Design SRT team to bounce ideas to reproduce, ran slides, let sit, ran leveling system, let sit, contacted LCI, witnessed touch pad selecting numbers on its own, created claim with LCI, video chatted with LCI, returned requested call to SRT team to share our findings.
Chris Balderrama
processor • Jul 8, 2025, 5:14 PM
Should be 2.0 at least from that description
Alix Mongiat
processor • Jul 9, 2025, 8:51 AM
Thank you. I have gone back to GD with this information.
Alix Mongiat
processor • Jul 9, 2025, 1:39 PM
@Chris B @Matt F This has now been approved for the full 1.5 hours.
Chris Balderrama
processor • Jul 9, 2025, 1:40 PM
Nice!
Kaitlyn Reinwand
dealer_or_external • Aug 19, 2025, 10:16 AM
@Alix M DATE OF COMPLETION: 8/15/25
PARTS USED:
JOB 3:
147307- VINYL INSERT-
COST: .18
QTY: 9.00
JOB 5:
822019813- EXTERNAL TITAN TOUCH PAD
COST: 166.89
QTY: 1
JOB 6: 8220910005- STEP MORRYDE CLIP ON BRACKET RECALL KIT
COST: 0.000
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
Bonnie Korte
dealer_or_external • Aug 19, 2025, 10:55 AM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Aug 20, 2025, 11:43 AM
@Kaitlyn R Confirming I can remove job 1 from the claim as it appears nothing was done.
Alix Mongiat
processor • Aug 20, 2025, 11:47 AM
@Kaitlyn R How much time are you requesting for Job 6 (the recall)? It looks like it is 1.5 hours on the final RO, but the flat rate is only 0.4 hours.
Alix Mongiat
processor • Aug 20, 2025, 11:48 AM
PA 889633 is in draft status for Job 6 recall, need labor time requested.
Kaitlyn Reinwand
dealer_or_external • Aug 20, 2025, 4:21 PM
@Alix M YOU ARE GOOD TO REMOVE LINE 1.. NOTHING WAS DONE WITH IT.
JOB 6 TOOK .46. I AM UNSURE WHY IT SAYS 1.50. I HAVE RECTIFIED THE WORK ORDER.
THANK YOU!
Alix Mongiat
processor • Aug 20, 2025, 4:52 PM
This has been submitted for approval.
Alix Mongiat
processor • Aug 25, 2025, 5:43 PM
PA 889633 was approved for 0.3 hour*Please hold all parts for a minimum of 30 days after the claim is paid*
"Administrative Allowance: .1 hrs
Labor Time: .2 hrs. R&R Step Bracket"
Per Mor/Ryde- We do not need photos, if any get sent we’ll always look at them, but it’s more going to be if they have steps with the brackets they need to replace the brackets using the kits we set up and the hardware we provide with the kit.
Alix Mongiat
processor • Aug 26, 2025, 9:43 AM
Claim 924523 has been submitted for payment for jobs 2 and 5
Alix Mongiat
processor • Aug 26, 2025, 9:48 AM
Claim 924530 has been submitted for payment for job 6
Bonnie Korte
dealer_or_external • Aug 27, 2025, 10:15 AM
@Alix M I am unable to send the part back. When we were cleaning the cage out that was one of the ones that got tossed by accident.
Alix Mongiat
processor • Aug 27, 2025, 11:11 AM
Added notes, hopefully they will still pay for this. Thank you!
Alix Mongiat
processor • Sep 19, 2025, 11:03 AM
Claim 924530 paid on 9/17/25 on check 620913 for $58.04
Alix Mongiat
processor • Sep 19, 2025, 11:05 AM
Claim 924523 paid on 9/17/25 on check 620913 for $28
Alix Mongiat
processor • Sep 19, 2025, 11:05 AM
@Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part.
Alix Mongiat
processor • Sep 19, 2025, 11:06 AM
@Kaitlyn R @ANNA F @Bonnie K Due to part not being returned they will not pay for the part or that job.
Claim Files
Print Claim 924523.pdf
pdf • Sep 19, 2025, 11:06 AM • 17,558 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/Print Claim 924523.pdf
Print Claim 924530.pdf
pdf • Sep 19, 2025, 11:03 AM • 15,306 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/Print Claim 924530.pdf
3731855.pdf
main-pdf • Aug 19, 2025, 10:54 AM • 69,826 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/3731855.pdf
1460653.pdf
main-pdf • Aug 19, 2025, 10:54 AM • 13,178 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/1460653.pdf
8204847.pdf
main-pdf • Aug 19, 2025, 10:52 AM • 603,096 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/8204847.pdf
12255 FINAL.pdf
pdf • Aug 19, 2025, 10:17 AM • 77,216 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255 FINAL.pdf
12255.pdf
main-pdf • Jul 1, 2025, 3:57 PM • 78,795 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12255/12255.pdf