Claim Detail

The side of the recliner separated from the middle section causing a loud squeek everytime you sit on the recliner. I was moving the recliner until I pin pointed the location of the squeek and its coming from the bottom rear corner and it's inside the recliner. I pushed the side of the recliner and I felt it go back together and the squeek stopped. Its just a temporary fix and im sure it will come back after travel or use. We will need a new recliner.

partial-match • confidence 0.48

ON THE HANDRAIL FOR THE ENTRY DOOR- W 1021 FORES THERE IS A SCREW MISSING FROM THE BOTTOM BRACKET- WOULD LIKE TO HAVE A NEW ONE INSTALLED

partial-match • confidence 0.36

THERE IS A PIECE OF TRIM THAT CAME LOOSE W 1021 FORES AT THE TOP OF THE STAIRS GOING INTO THE BEDROOM- IT IS ON THE FLOOR AT THE VERY TOP OF THE STEPS

partial-match • confidence 0.53

CUSTOMER STATES THAT THE FIREPLACE GLASS W 1021 FORES IS LOOSE- WOULD LIKE TO HAVE LOOKED AT

partial-match • confidence 0.49

processor • Jul 8, 2026, 3:32 PM

@Michelle A They are going to ask for the WO on this since the warranty expired. Do you have an older copy that shows these lines on it with a more accurate date since you just transferred them off of 12205C? Do you have a copy of 12205C with these on there that shows that date?

dealer_or_external • Jul 8, 2026, 3:36 PM

@Alix M i AM ADDING WHAT i HAVE HERE. LET ME KNOW IF THAT WOULD WORK

processor • Jul 8, 2026, 3:39 PM

@Michelle A Job 8: states there was no mark found, yet you state that matt buffed something out. FR is going to request this WO and they will deny that line base off of what it states. Warranty Repair 3: needs correction listed.

processor • Jul 8, 2026, 3:39 PM

@Michelle A Yes, I would think that would work. Thank you!

dealer_or_external • Jul 8, 2026, 3:51 PM

@Alix M SO ORIGINALLY ON JOB#8 MY TECH COULD NOT SEE WHERE THE ISSUE WAS. AFTER FURTHER COMMUNICATION WITH THE cUSTOMER HE FOUND THE SCUFF ON THE FRONT CAP ON THE DOOR SIDE. WARR03 - CORRECTION WOULD BE TO REPLACE COUNTERTOP AND RESEAL PROPERLY TO PREVENT FURTHER DAMAGES

processor • Jul 8, 2026, 3:52 PM

@Michelle A Can you add these to the WO and upload an updated WO. I don't want FR to come back and deny based off of what this reads right now.

processor • Jul 10, 2026, 8:38 AM

@Michelle A We need an updated work order stating the above.

dealer_or_external • Jul 10, 2026, 11:42 AM

@Alix M UPLOADED UPDATES RO

dealer_or_external • Jul 15, 2026, 11:53 AM

@Alix M MICHELLE UPDATED AND UPLOADED THE NEW RO, JUST MOVING THIS TO THE CORRECTED FOLDER.

processor • Jul 15, 2026, 12:08 PM

@ANNA F @Michelle A Thank you. Are there any photos for Job 8? Labor code requires photos.

processor • Jul 15, 2026, 12:21 PM

I have submitted PA 2743984 for approval

dealer_or_external • Jul 15, 2026, 12:37 PM

@Alix M PER MATT THIS WAS NOT WARRANTY, WE ARE NOT GOING TO CLAIM THIS LINE. SORRY ABOUT THE CONFUSION.

processor • Jul 15, 2026, 4:38 PM

@Michelle A @ANNA F @Dustin L Job 9: can you get a video of the noise? Warranty Repair 3: please provide a picture of the complete countertop.

dealer_or_external • Jul 17, 2026, 10:40 AM

@Alix M We have reached out to the customer for pics and videos. I am trying to get everything moving on this as the customer states he will not return for any repairs until all repairs are either denied or approved. This ro is attached to 12205C, so it would be nice to get them both knocked out. I will update as soon as I hear back from the customer.

processor • Jul 17, 2026, 10:42 AM

Sounds good. I will get everything added as soon as you let me know you have them in here.

processor • Jul 17, 2026, 10:46 AM

@ANNA F So far everything else on this is approved aside from the two lines they requested video/photos. Job 9: need video Warranty Repair 1: approved for 1 hour Warranty Repair 2: approved for 0.7 hour Warranty Repair 3: need photos of complete countertop Job 10: approved for 0.05 hour Job 11: approved for 0.3 hour Job 12: approved for 0.2 hour

dealer_or_external • Jul 17, 2026, 12:47 PM

@Alix M i ADDED PHOTO'S OF THE FULL COUNTERTOP AND i AM WAITING ON THE VIDEO FROM THE CUSTOMER.

processor • Jul 24, 2026, 8:48 AM

@Matt F Do you know if they ever sent a video for Job 9? Thanks!

dealer_or_external • Jul 24, 2026, 12:54 PM

@Alix M Reached out to customer about video awaiting a response.

dealer_or_external • Jul 27, 2026, 4:37 PM

@Alix M Uploaded video of job 9

processor • Jul 27, 2026, 7:25 PM

@Dustin L Thank you. Please remember to move folder to Information Corrected after you provide us the information we requested.

processor • Jul 29, 2026, 10:41 AM

@Matt F @Dustin L @Randall B Job 9: approved for 0.5 hour To replace the ARMS DOWN. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. **They will be emailing a quote to me shortly and I can add to the folder once I receive it. Warranty Repair 1: approved for 1 hour Warranty Repair 2: approved for 0.7 hour Warranty Repair 3: approved for 3 hours Job 10: approved for 0.05 hour Job 11: approved for 0.3 hour Job 12: approve for 0.2 hour

processor • Jul 29, 2026, 12:43 PM

I have located the parts you requested, and I have them detailed below. Please note that the prices listed do not include shipping. If you would like for me to place an order for you, please share your Dealer # and a PO reference.   F100814126 - THEATER SEAT PART - SOP: ARMS DOWN FOR LH FACING WALL HUGGER RECLINER, IMPORT - ABACUS GRAPHITE - V# F000003962 (ETA IS 2 WEEKS) COST $ 448.80 + SPECIAL PACKAGING $ 56.00   Because your order may be shipped with our freight company, we do ask that you please review the attached document prior to placing an order to familiarize yourself with the potential shipping charges. *Adding attachment to the folder.

processor • Aug 18, 2026, 11:06 AM

I have pulled invoices for this.