Claim Detail

pics taken of steps and customer had shown me a spot on front cap on doorside looks like framework pushing against it making a bulge

partial-match • confidence 0.40

processor • Jul 8, 2025, 3:40 PM

PA 877572 has been submitted for approval.

processor • Jul 14, 2025, 8:37 AM

@Kaitlyn R @Michelle A From GD: Unit does need recall the pictures provided are of the Front Entry Door this recall is to the Rear Entry door. Instructions for this have been added to the folder. Please update the WO so we can get the correct job submitted.

dealer_or_external • Jul 18, 2025, 12:13 PM

@Alix M CAN WE PROCESS THIS ONE FOR THE ADMINISTRATIVE ALLOWANCE ONLY ON THE FRONT STEPS? I HAVE THE TECHNICIAN LOOKING INTO THE REAR STEPS ON A DIFFERENT WORK ORDER DUE TO THIS WORK ORDER BEING COMPLETED.

processor • Jul 21, 2025, 10:23 AM

I have added notes- this was already put in as inspection only. I will let you know what they say.

processor • Jul 22, 2025, 9:13 AM

@Kaitlyn R @Michelle A This was denied as the recall was not needed at all on the front steps - there was no recall for those steps.

processor • Oct 20, 2026, 7:10 PM

TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 12093. WHY UNPAID: this was a wrong-location claim, not evidence that the entire unit needed no recall. The July 14, 2025 sidebar says the unit needed the rear-entry step recall but the submitted pictures showed the front-entry steps. July 21 notes say inspection-only wording had been added; July 22 still denied the front-step work because those steps were outside this recall. PA877572 was submitted July 8. The RO statement that steps were OK/no recall needed does not resolve the separate rear-entry requirement. WHAT COULD HAVE BEEN DONE DIFFERENTLY: identify the affected entry, bracket and VIN applicability before inspection/submission, photograph the rear assembly, and align the actual authorized work, labor code and completion evidence with the supplied campaign instructions. The historical guide specifies preauthorization and 0.2-hour replacement plus 0.1-hour administration; an inspection of unrelated steps is not proof of campaign completion. Do not infer rear-step completion from this write-off. The separate front-cap bulge photos lack a supported cause or adjudication and should not be conflated with the step denial. MONEY: the RO has $70 warranty labor plus $14.16 freight, and $59.36 customer service-call/tax, total $143.52. Those categories differ from an established denied amount. Per the owner this claim is unpaid and written off; rear-step completion and exact ledger loss remain unverified. @Chris B @Heidi H @Tricia H