Claim explorer / evidence thread
Claim 12059B
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 13
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
13
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
26
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
Jan 26, 2026, 1:09 PM • processor • This paid on 1/21/26 on check 636560 for $2,231.25
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 14 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Labelled textured RV panel; no visible damage.
Human interpretation • confidence 0.84
document-photo
Severe corrosion is visible on the RV entry-door latch/strike bracket.
Human interpretation • confidence 0.91
document-photo
Label on RV component identifies Grand Design RPO and Lippert-manufactured part details.
Human interpretation • confidence 0.94
document-photo
Close-up of a latch/lock assembly with corrosion at the upper mounting bracket.
Human interpretation • confidence 0.89
document-photo
Long gouge/scratch visible on grey vinyl plank flooring beside interior threshold.
Human interpretation • confidence 0.88
document-photo
Close-up shows corrosion on a metal latch/lock mounting bracket.
Human interpretation • confidence 0.93
document-photo
Lippert part label on Grand Design RV exterior component; no visible damage.
Human interpretation • confidence 0.93
document-photo
Crack visible at lower corner of white shower pan or tub surround.
Human interpretation • confidence 0.82
document-photo
Close-up shows a rusted metal hinge/bracket at an exterior compartment or door threshold.
Human interpretation • confidence 0.91
document-photo
Lippert production label on white RV interior surface; no damage visible.
Human interpretation • confidence 0.98
document-photo
RV dinette table surface shows light cosmetic scuffing/scratches.
Human interpretation • confidence 0.78
document-photo
Beige dinette tabletop shown; no distinct damage is clearly visible.
Human interpretation • confidence 0.78
supporting-image
Close-up of worn or damaged black trim/rail beside patterned carpet.
Human interpretation • confidence 0.83
document-photo
Gray carpet/floor surface with a small light-colored spot or worn area.
Human interpretation • confidence 0.68
document-photo
Finger indicates a small paint/coating chip on a brown interior panel.
Human interpretation • confidence 0.91
supporting-image
RV exterior side panel with lower trim and metal bracket; no clear defect shown.
Human interpretation • confidence 0.74
document-photo
Close-up of dark upholstery or interior surface with a small light-colored spot.
Human interpretation • confidence 0.72
supporting-image
Photo shows a black coiled electrical cable/connector in a dirty exterior compartment; no clear failure visible.
Human interpretation • confidence 0.58
supporting-image
Exterior RV storage-compartment area; no clear damage visible.
Human interpretation • confidence 0.86
supporting-image
Truck bed contains wrapped materials, rolled insulation, and bags; no apparent damage or claim identifier.
Human interpretation • confidence 0.32
supporting-image
Capital Griddle front control panel and lower cabinet shown; no clear damage visible.
Human interpretation • confidence 0.88
supporting-image
RV exterior shows an open storage compartment with a two-burner outdoor cooktop and rear ladder.
Human interpretation • confidence 0.90
supporting-image
Exterior RV side view with ladder, storage hatch, windows, and lower trim; no clear damage visible.
Human interpretation • confidence 0.78
supporting-image
RV entry door threshold and hinge area shown; hinge has visible orange corrosion.
Human interpretation • confidence 0.78
Claim Lines
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE ARE SLAM LATCHES THAT ARE RUSTED AND NEED TO BE REPLACED- THERE ARE 6 SLAM LOCKS IN TOTAL
partial-match • confidence 0.39
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE ARE SLAM LATCHES THAT ARE RUSTED AND NEED TO BE REPLACED- THERE ARE 6 SLAM LOCKS IN TOTAL
needs-review • confidence 0.06
cause
R&R SLAM LATCHES
needs-review • confidence 0.33
cause
R&R SLAM LATCHES
needs-review • confidence 0.04
correction
REQUEST 2 HOURS OF
needs-review • confidence 0.33
correction
REQUEST 2 HOURS OF
needs-review • confidence 0.00
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE IS A SCUFF ON THE KITCHEN DINETTE TABLE-
partial-match • confidence 0.36
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE IS A SCUFF ON THE KITCHEN DINETTE TABLE-
needs-review • confidence 0.09
cause
R&R DINETTE TABLE TOP
partial-match • confidence 0.41
cause
R&R DINETTE TABLE TOP
needs-review • confidence 0.14
correction
REQUEST .50 HOURS OF
needs-review • confidence 0.31
correction
REQUEST .50 HOURS OF
needs-review • confidence 0.00
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE IS WATER DAMAGE UNDER THE EXTERIOR COMPARTMENT UNDER THE REFER-
partial-match • confidence 0.42
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1020 GRAND THERE IS WATER DAMAGE UNDER THE EXTERIOR COMPARTMENT UNDER THE REFER-
needs-review • confidence 0.18
cause
R&R TRIM PIECE AND PANELING
partial-match • confidence 0.35
cause
R&R TRIM PIECE AND PANELING
needs-review • confidence 0.13
correction
REQUEST 2 HOURS OF
needs-review • confidence 0.30
correction
REQUEST 2 HOURS OF
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Jun 2, 2025, 9:17 AM
@Kaitlyn R @Michelle A @ANNA F
Job 3- is this from manufacturer?
Job 4- where did the water come from that caused the water damage? Is there a leak somewhere?
Thanks!
Kaitlyn Reinwand
dealer_or_external • Jun 3, 2025, 11:35 AM
@Alix M THE CHIP ON THE TABLE HAPPENED WHEN THE CLEANERS REMOVED THE MANU. POSTERS FROM THE TABLE.
THE WATER DAMAGE IN THE COMPARTMENT IS FROM A PREVIOUS WATER LEAK IN THE BEDROOM THAT WAS DONE UNDER WARRANTY BACK IN NOVEMBER.
Alix Mongiat
processor • Jun 3, 2025, 12:04 PM
PA 868128 has been submitted for approval.
Alix Mongiat
processor • Jun 5, 2025, 8:25 AM
@Kaitlyn R @Michelle A @ANNA F From GD:
Job 2- If you are requesting to have 6 slam latches replaced then we need pictures of ALL 6 and of the ALL the compartment door stickers that go with them.
Kaitlyn Reinwand
dealer_or_external • Jun 6, 2025, 3:26 PM
@Alix M THIS UNIT WILL BE BACK HERE EITHER TONIGHT OR TOMORROW. I WILL GET MORE PICTURES AT THAT TIME.
Kaitlyn Reinwand
dealer_or_external • Jun 9, 2025, 1:18 PM
@Alix M I JUST UPLOADED PICTURES OF THE COMPARTMENT DOORS. THEY ARE ALL SEPERATED BY THE DOOR TAGS. THE FIRST PICTURE OF A COMPARTMENT IS THE PHOTO OF THE DOOR CLOSED. THE FINAL PICTURE FOR EACH COMPARTMENT IS THE DOOR TAG. I HOPE THAT MAKES SENSE.. I TRIED TO MAKE IT ORGANIZED FOR YOU HAHA
Alix Mongiat
processor • Jun 10, 2025, 12:56 PM
Thank you! Added photos and resubmitted for approval.
Kaitlyn Reinwand
dealer_or_external • Jun 16, 2025, 2:29 PM
@Alix M IS THERE ANY UPDATE ON THIS?
Alix Mongiat
processor • Jun 16, 2025, 2:37 PM
Kaitlyn Reinwand the PA states “pending vendor response” so I am hoping later today or tomorrow
Alix Mongiat
processor • Jun 17, 2025, 10:35 AM
I have sent GD an email to get an update as this has been pending vendor response for over 2 business days.
Alix Mongiat
processor • Jun 17, 2025, 12:53 PM
@Kaitlyn R @Michelle A
Job 2: This was approved "We have reviewed your request and information provided and Lippert will authorize six new slam latches and 1.8 hours of labor."
Job 3: approved for 0.2 hours
Job 4: approved for 2.5 hours
Michelle Antinoja
dealer_or_external • Jan 13, 2026, 2:21 PM
@Alix M
DATE STARTED:05/16/2025
DATE IN: 10/9/2025
COMPLETED: 10/9/2025
PART: #2- 82200201 - SLAM LOCK STRIKE PLATE - QTY:6 - PRICE:1.81
8220103 - DOOR BAGGAGE SLAM LATCH BACK PLATE - QTY: 6 - PRICE: 2.41
561307 - DOOR BAGGAGE SLAM LATCH ONLY GLOBAL LOCKING BLACK - QTY:6 - PRICE:68.07
#3:
822083410 - TABLE TOP ONLY 26 X 38 CHAMPAGNE PEWTER - QTY:1 - PRICE:267.72
#4:
82202290 - MDF 1/2 X 49 X 97 CHAMPAGNE PEWTER G2S PANEL - QTY:1 - PRICE:106.04
822052294 - STILE 18MM X 2 X 9 FT SQ CHAMPAGNE PEWTER LC - QTY:1 - PRICE:12.40
@Bonnie K
Bonnie Korte
dealer_or_external • Jan 13, 2026, 2:29 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Jan 13, 2026, 2:56 PM
This has timed out in Grand Designs system, I have emailed them to re-approve.
Alix Mongiat
processor • Jan 15, 2026, 9:04 AM
@Michelle A @Kaitlyn R Can you upload the final RO, please? I need to get this entered today or it will expire in GD's system again.
Alix Mongiat
processor • Jan 15, 2026, 9:13 AM
Claim 959930 is in draft status until we get the final RO.
Michelle Antinoja
dealer_or_external • Jan 15, 2026, 10:02 AM
@Alix M i HAVE UPLOADED THE FINAL. sORRY ABOUT THAT.
Alix Mongiat
processor • Jan 15, 2026, 10:32 AM
Claim 959930 has been submitted for payment.
Alix Mongiat
processor • Jan 26, 2026, 1:09 PM
This paid on 1/21/26 on check 636560 for $2,231.25
Claim Files
Print Claim 959930.pdf
pdf • Jan 26, 2026, 1:11 PM • 18,110 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/Print Claim 959930.pdf
FINAL 1.pdf
pdf • Jan 15, 2026, 10:01 AM • 71,900 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/FINAL 1.pdf
1450107.pdf
main-pdf • Jan 13, 2026, 2:27 PM • 41,914 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/1450107.pdf
1484373.pdf
main-pdf • Jan 13, 2026, 2:25 PM • 41,979 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/1484373.pdf
1444969.pdf
main-pdf • Jan 13, 2026, 2:23 PM • 42,953 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/1444969.pdf
12059B.pdf
main-pdf • May 31, 2025, 2:43 PM • 71,713 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12059B/12059B.pdf