Claim explorer / evidence thread
Claim 12058
GRE 8220 • Alix • Approved / Unpaid • crossroads
risk 0.70
deadline Overdue / escalation ready
images 10
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
Payment Due
Upcoming statutory deadline
71d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
71d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$3,875.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 10 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=10; damage=0; unit=0; parts=0; doc=10; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2024 Crossroads • VIN 4YDTHPU23R9330277
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12058/WO_12058_JOB_WARR10_2025.05.20_08.28.18.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
5 indexed side comments on this claim.
Latest visible thread signal
May 5, 2026, 11:45 AM • dealer_or_external • @Alix M Customer is having work done shortly.
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 2 • info / missing-doc asks 2 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
complaint
TOW: GMC 2500 BC: Y TP: Y HITCH: ON BALL I DO DEALE - WAIVER
partial-match • confidence 0.63
correction
NOTING PDIT COMPLAINT: SOLD FINISH PREP TRAVEL TRAILER I PDI PRE-D
partial-match • confidence 0.63
cause
SOLD FINISH PREP
partial-match • confidence 0.63
correction
COMPLETE CEN COMPLAINT: CLEAN EXTERIOR- NEW I PDI PRE-D
partial-match • confidence 0.63
cause
DIRTY
partial-match • confidence 0.63
correction
CLEAN CIN COMPLAINT: CLEAN INTERIOR- NEW I PDI PRE-D
partial-match • confidence 0.63
cause
DIRTY
partial-match • confidence 0.63
correction
CLEAN ST COMPLAINT: SHOWTHRU&SHOWOUT SALESMAN: DAKOTA I PDI PRE-D
partial-match • confidence 0.63
cause
Showthru
partial-match • confidence 0.63
correction
Showed customers there brand new camper and hooked them up and sent them down the road
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 10 - missing dust cap ds W 1047 CROSS rear axle.
partial-match • confidence 0.75
cause
Missing dust cap on ds rear axle.
partial-match • confidence 0.75
correction
Installed new cap.
partial-match • confidence 0.63
complaint
ON THE DAY OF THE SHOWTHRU- THE TECH WAS I SEP POLIC BRINGING THE UNIT INTO THE SHOP AND THE AC DAMAGED- NEEDS TO BE REPLACED-
partial-match • confidence 0.63
cause
replace damage rear ac above loft
partial-match • confidence 0.77
correction
remove and installed the new rear ac and tested ok 3 SERVICE CALL TO CUSTOMERS SITE AT: HATFIELD RUSSEL I SEP POLIC
partial-match • confidence 0.63
complaint
WHEN AT THE SITE FOR THE AC REPAIR- NEED W 1047 CROSS TO ISNTALL THE TENSION CABLES FOR THE MIDDLE BLIND AND THE BEDROOM BLIND THAT OPERATE VIA MOTOR
partial-match • confidence 0.63
cause
pics taken will need a new shade and sting for tension
partial-match • confidence 0.63
correction
Will need a new shade with tension sting ... REQUEST .50 HOURS OF LABOR
partial-match • confidence 0.63
complaint
ON THE DAY OF THE SHOWTHRU FOUND THAT W 1047 CROSS THE REGISTER BEHIND THE COUCH IS CRACKED AND NEEDS TO BE REPLACED-
partial-match • confidence 0.63
cause
melted floor vent in living room
partial-match • confidence 0.63
correction
remove and install floor vent now ok REQUEST .20 HOURS OF LABOR
partial-match • confidence 0.63
complaint
LEFT SIDE OF COUCH FALLS BACK CUSTOMER W 1047 CROSS WOULD LIKE LOOKED AT.
partial-match • confidence 0.71
cause
needed screws to secure the back of couch
partial-match • confidence 0.63
correction
install 4 screws in wooden pegs to secure back of couch now ok REQUEST .20 HOURSOF LABOR
partial-match • confidence 0.63
complaint
NEED MEASUREMENTS OF SCREEN DOOR AS IT W 1047 CROSS WAS MISSING
partial-match • confidence 0.75
cause
SCREEN DOOR 30*72
partial-match • confidence 0.63
correction
NEED TO ORDER SCREEN DOOR REQUEST .20 HOURS OF LABOR
partial-match • confidence 0.63
complaint
CUSTOMER STATES WATER HEATER IS SPRAYING W 1047 CROSS COLD WATER OUT OF SHOWERHEAD IN BATHROOM AT RANDOM, IS NOT GETTING ANY HOT WATER OUT OF KITCHEN SINK
partial-match • confidence 0.73
cause
checked for hot water in kitchen sink and bathroom shower
partial-match • confidence 0.73
correction
checked hot water at kitchen sink you need to pull handle toward you and the shower is perfectly normal operation as well REQUEST .30 HOURS OF LABOR
partial-match • confidence 0.73
Evidence Thread
Alix Mongiat
processor • Jul 25, 2025, 1:37 PM
PA03889982 has been submitted for approval.
Alix Mongiat
processor • Jul 30, 2025, 12:56 PM
Sent Keystone an email to get an update on this as it's still pending approval.
Alix Mongiat
processor • Jul 31, 2025, 9:17 AM
@Kaitlyn R @Michelle A
Warranty Repair 10: denied - missing items not noted at time of delivery would not be covered under warranty
Job 4: approved for 0.5 hour
Job 5: approved for 0.1 hour
Job 6: approved for 0.2 hour
Job 7: denied - missing items not noted at time of delivery would not be covered under warranty
Job 8: approved for 0.3 hour
Alix Mongiat
processor • May 5, 2026, 8:59 AM
@Dustin L Has this work been completed? We have had approvals since July of last year. Thanks!
Dustin Lucas
dealer_or_external • May 5, 2026, 11:45 AM
@Alix M Customer is having work done shortly.
Claim Files
12058.pdf
main-pdf • Jul 25, 2025, 12:29 PM • 79,723 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12058/12058.pdf