Claim explorer / evidence thread
Claim 12045
GRE 8220 • Alix • Approved / Unpaid • crossroads
risk 0.70
deadline Overdue / escalation ready
images 6
matched 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
Payment Due
Upcoming statutory deadline
71d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
71d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$375.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
3 docs / 6 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=6; damage=0; unit=0; parts=0; doc=6; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2024 Crossroads • VIN 4YDTHPT26R9330243
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12045/Integrity Management Advisors Mail - C3885860.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
May 7, 2026, 8:16 PM • dealer_or_external • Dustin Lucas DO YOU HAVE BINKOWSKI ON THE SCHEDULE?
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 2 • info / missing-doc asks 3 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Claim Lines
cause
pics taken on door side abovr couch slide near ceiling crown molding came loosr
partial-match • confidence 0.63
cause
pics taken on door side abovr couch slide near ceiling crown molding came loosr
unreviewed • confidence 0.00
cause
pics taken on door side abovr couch slide near ceiling crown molding came loosr
unreviewed • confidence 0.00
cause
pics taken on door side abovr couch slide near ceiling crown molding came loosr
unreviewed • confidence 0.00
cause
pics taken on door side abovr couch slide near ceiling crown molding came loosr
unreviewed • confidence 0.00
correction
i had trimmed the edge of crown molding for ceiling and reattach the molding trim with naild REQ .75 HOURS
partial-match • confidence 0.63
correction
i had trimmed the edge of crown molding for ceiling and reattach the molding trim with naild REQ .75 HOURS
unreviewed • confidence 0.00
correction
i had trimmed the edge of crown molding for ceiling and reattach the molding trim with naild REQ .75 HOURS
unreviewed • confidence 0.00
correction
i had trimmed the edge of crown molding for ceiling and reattach the molding trim with naild REQ .75 HOURS
unreviewed • confidence 0.00
correction
i had trimmed the edge of crown molding for ceiling and reattach the molding trim with naild REQ .75 HOURS
unreviewed • confidence 0.00
complaint
CUSTOMER STATES THAT THE FRONT TOILET W 1047 CROSS THAT WAS REPLACED PREVIOUSLY STILL DOES NOT HOLD WATER- NEEDS TO BE DIAGNOSED-
matched • confidence 0.91
cause
diagnose after replacing the ball seal kit last year the toilet still wont hold water will need a new toilet
matched • confidence 0.91
correction
will need a new toilet REQ 1.50 HOURS SC CUSTOMER REQUESTS SERVICE CALL TO VISTA ROYALLE SITE E 88870 BINKO 137
partial-match • confidence 0.71
Evidence Thread
Alix Mongiat
processor • Nov 18, 2025, 11:18 AM
PREAUTH has been submitted for approval.
Alix Mongiat
processor • Nov 21, 2025, 2:51 PM
@Kaitlyn R
This is denied- warranty expired. This warranty expired before the WO was even written up.
Kaitlyn Reinwand
dealer_or_external • Dec 1, 2025, 10:42 AM
@Alix M PLEASE RETRY FOR THE TOILET. WE HAD PREVIOUSLY TRIED REPLACING THE BALL VALVE. IT DID NOT WORK. WE ATTEMPTED THIS REPAIR ON 9/05/2025. THE CUSTOMER DID NOT HAVE TIME TO VERIFY THE REPAIR UNTIL MAY WHEN THEY RETURNED TO THEIR UNIT. THEY THEN HAD TO WAIT FOR THE MANU TO APPROVE AND SEND THE OVEN TO HAVE IT LOOKED AT AS THE CUSTOMER DID NOT WANT TO PAY FOR MULTIPLE SERVICE CALLS.
Alix Mongiat
processor • Dec 1, 2025, 11:01 AM
@Kaitlyn R If you are referring to WO 10107B that the ball valve was replaced, you stated that work was done on 11/11/25 as I just submitted this for payment 11/19. I don't see any other claim that has that repair on it. I cannot go back to the manufacturer and state it was repaired in September when we already told them it was repairs in November, please advise if I am missing something.
Alix Mongiat
processor • Dec 1, 2025, 11:01 AM
@Kaitlyn R If you are referring to WO 10107B that the ball valve was replaced, you stated that work was done on 11/11/25 as I just submitted this for payment 11/19. I don't see any other claim that has that repair on it. I cannot go back to the manufacturer and state it was repaired in September when we already told them it was repaired in November, please advise if I am missing something.
Kaitlyn Reinwand
dealer_or_external • Dec 1, 2025, 11:03 AM
@Alix M EVERYTHING ON THE 10107B WAS COMPLETED IN SEPTEMBER 2024 EXCEPT FOR THE STOVE WHICH WAS COMPLETED IN NOVEMBER DUE TO HAVING TO WAIT FOR THE STOVE TO COME IN AND BE APPROVED DUE TO THE PREVIOUS REPAIR THAT WAS REQUESTED BY THE MANU NOT WORKING.
Alix Mongiat
processor • Dec 1, 2025, 2:04 PM
@Kaitlyn R I am discussing with the team how to handle this. Ideally the jobs done in September 2024 should have been claimed when they were done and the oven split off from this WO and those jobs should have been submitted back then. When I submitted 10107B, I stated it was done 11/11/25 due to the comment stating that's when the work was completed. I will keep you posted on this.
Alix Mongiat
processor • Dec 2, 2025, 8:38 AM
@Kaitlyn R I have reached out to Keystone to see if they will assist with this. I explained the situation. I will keep you posted. Moving to PA pending for now.
Alix Mongiat
processor • Dec 3, 2025, 8:54 AM
@Kaitlyn R From keystone:
Good morning,
I hope this email finds you well. If the repair for the toilet was completed in September of 2024 it means the repair lasted a year which is considered a lasting repair. This time the toilet was submitted in November of 2025 (which is more than 1 year) and it’s well outside of their warranty expiration date of 5/2/2025.
I will approve for the toilet for part only as a goodwill gesture (non-warranty)
Thank you.
Alix Mongiat
processor • Dec 3, 2025, 8:55 AM
I do not see it approved in Keystone yet, so I will let you know once it is approved for part only.
Alix Mongiat
processor • Dec 3, 2025, 9:26 AM
@Kaitlyn R This has now been approved as part only for the toilet replacement. All other items denied as warranty has expired.
Kaitlyn Reinwand
dealer_or_external • Dec 4, 2025, 9:27 AM
@Alix M THE REPAIRS ON THIS UNIT WILL BE COMPLETED IN SPRING AS THE CAMPGROUND AS WELL AS THE UNIT ARE BUT SHUT DOWN FOR THE WINTER.
Alix Mongiat
processor • May 5, 2026, 8:59 AM
@Kaitlyn R Do you have this unit on the schedule yet? Just checking for updates on WO's that have been sitting for a while. Thanks!
Kaitlyn Reinwand
dealer_or_external • May 7, 2026, 8:16 PM
Dustin Lucas DO YOU HAVE BINKOWSKI ON THE SCHEDULE?
Claim Files
Integrity Management Advisors Mail - C3885860.pdf
mail-artifact • Dec 3, 2025, 8:55 AM • 98,200 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12045/Integrity Management Advisors Mail - C3885860.pdf
Pre-Authorization - Denied.pdf
approval-artifact • Nov 21, 2025, 2:51 PM • 65,400 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12045/Pre-Authorization - Denied.pdf
12045.pdf
main-pdf • Nov 18, 2025, 10:09 AM • 71,979 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/12045/12045.pdf