Claim explorer / evidence thread
Claim 11833B
GRE 8220 • Alix • Paid • grand-design
risk 0.90
deadline Overdue / escalation ready
images 36
matched 0
gaps 4
review 6
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
58d elapsed • 0d remaining
Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Completed stage
58d elapsed • 0d remaining
Escalation Eligible
Completed stage
58d elapsed • 0d remaining
Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$2,750.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
10
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
41
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
20 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
58 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=36; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2025 Grand Design Reflection 320MKS • VIN 573FR3629S9929752
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/Print Claim 981968.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Apr 23, 2026, 9:49 AM • processor • This paid on 4/22/26 on check 649117 for $1,356.34
*Price of toilet was reduced to GD pricing
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 12
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - a few of the windows W 1020 GRAND are difficult to open.
partial-match • confidence 0.63
cause
friction between window and frame seems tight between the two. need .10 for repair.
partial-match • confidence 0.63
correction
Lubed the windows and opened and closed them a few times seems to work fine now.
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 2 - glass in cabinet W 1020 GRAND door to the right of fireplace has a deep scratch
partial-match • confidence 0.73
cause
Scratch in glass ORDER NEW CABINET DOOR 11 1/2"WIDE X 34"TALL WITH SMOKEY GLASS INSERT WILL NEED .50 FOR REPAIR.
partial-match • confidence 0.73
correction
................
needs-review • confidence 0.55
complaint
WARRANTY REPAIR 3 - trim at bottom of W 1020 GRAND bedroom sliderooms is unfinished looking
partial-match • confidence 0.63
cause
Mfg unfinished NEED .50 FOR REPAIR
needs-review • confidence 0.55
correction
scuffed and prepared area then used black paint pen to cover unfinished areas.
needs-review • confidence 0.55
complaint
WARRANTY REPAIR 4 - when flushing toilet W 1020 GRAND the water spurted up to back if toilet and leaks down to flooring
gap • confidence 0.81
cause
Faulty toilet the area were water comes out to flush. The water is coming out of top also should be a sealed fit there. WILL NEED .50 FOR REPAIR.
gap • confidence 0.81
correction
Removed bad toilet installed new toilet
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 7 - bottom edge of W 1020 GRAND counter above fireplace and on each side of bed is very rough and peeling in some spots
partial-match • confidence 0.63
cause
Rough cut edges. NEED .50 FOR REPAIR
needs-review • confidence 0.55
correction
Used fine sand paper to smooth out the rough spots.
needs-review • confidence 0.55
complaint
WARRANTY REPAIR 9 - The left facia in W 1020 GRAND bedroom next to bed is pushed inward a bit looks a bit cockeyed
partial-match • confidence 0.63
cause
The wires are behind that area. NOTING ONLY.
partial-match • confidence 0.63
correction
I'm noting saying I noticed but you his is the way it has to be just in case customer sees the bottom portion of facia looks off
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 8 - to the right of the W 1020 GRAND stove it's very easy to see the small countertop that butts up to wall and other side the stove is slanted towards stove
partial-match • confidence 0.63
cause
nothing repaired. NOTING ONLY
partial-match • confidence 0.63
correction
NOTING
needs-review • confidence 0.55
complaint
WARRANTY REPAIR 10 - the fiberglass W 1020 GRAND above entrance door has a crack
gap • confidence 0.81
cause
Looks like when the mfg installed roof a screw that was put in through roof wood panel was out a tad to much and caused fiberglass to crack. WILL NEED TO SUBLET OUT, NOT SURE OF HOURS NEEDED.
gap • confidence 0.81
correction
Will need to go to sublet company
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • May 9, 2025, 8:42 AM
@Kaitlyn R For Warranty Repair 10- they will need a quote from a sublet company before they approve. I will enter it for now without it, but if you could work on getting that- that would be great. Thanks!
Alix Mongiat
processor • May 9, 2025, 8:49 AM
@Kaitlyn R @Michelle A I will also need toilet tags for warranty repair 6. Moving this to info needed as I can't submit without that. Thanks.
Alix Mongiat
processor • May 9, 2025, 8:52 AM
PA 861789 is in draft status until I get all required information.
Michelle Antinoja
dealer_or_external • May 9, 2025, 9:40 AM
@Alix M I HAVE UPLOADED PHOTOS OF THE TAGS. MOVING BACK TO INFORMATION CORRECTED.
Alix Mongiat
processor • May 9, 2025, 9:59 AM
PA 861789 has been submitted for approval.
Alix Mongiat
processor • May 9, 2025, 10:00 AM
Please get quote for fiberglass repair as GD will be requesting that before they approve most likely.
Alix Mongiat
processor • May 12, 2025, 9:00 AM
@Michelle A @Kaitlyn R From GD: Will need estimate before approval for Warranty Repair 10.
Alix Mongiat
processor • May 13, 2025, 11:48 AM
@Kaitlyn R
Job 1: approved for 0.1 hour
Job 2: approved for 0.5 hour
Job 3: approved for 0.5 hour
Job 4: Thank you for contacting Thetford and Norcold, Thank you for the information. I am authorizing Grand Design to replace part number 42058 toilet. Original Serial Number: E006ACVSBA570
Case Number: FD 619667
Labor Time: 1.0 hours
Job 7: approved for 0.5 hour
Job 9: noted
Job 8: noted
Job 10: Need estimate before anything will be approved.
Alix Mongiat
processor • May 13, 2025, 11:48 AM
I am moving to info needed.
Michelle Antinoja
dealer_or_external • May 14, 2025, 8:28 AM
@Alix M FOLLOWING UP WITH SUBLET COMPANY. WILL UPLOAD INFORMATION ONCE i HAVE IT.
Michelle Antinoja
dealer_or_external • May 14, 2025, 5:17 PM
@Alix M i HAVE ATTACHED THE SUBLET INFORMATION FOR YOU. COST: 677.50 PRICE: 813.00
Alix Mongiat
processor • May 15, 2025, 9:25 AM
@Michelle A Sublets are only what is invoiced, we cannot bill markup on sublets. Just FYI if you see I am only entering the $677.50 that's on the invoice.
Michelle Antinoja
dealer_or_external • May 15, 2025, 11:08 AM
SOUNDS GOOD! tHANK YOU! i WAS NOT AWARE OF THAT.
Alix Mongiat
processor • May 15, 2025, 1:14 PM
@Kaitlyn R @Michelle A
Warranty Repair 1: approved for 0.1 hour
Warranty Repair 2: approved for 0.5 hour
Warranty Repair 3: approved for 0.5 hour
Warranty Repair 4: approved for 1 hour to replace part number 42058 toilet.
Warranty Repair 7: approved for 0.5 hour
Warranty Repair 9: Noted
Warranty Repair 8: Noted
Warranty Repair 10: approved for $677.50
Kaitlyn Reinwand
dealer_or_external • Sep 8, 2025, 11:53 AM
@Alix M JUST WANT IT NOTED.. THIS CUSTOMER WILL NOT BE COMING IN UNTIL THE SPRING TO DO THE WARRANTY REPAIRS.
Alix Mongiat
processor • Sep 8, 2025, 1:03 PM
Thank you. I will notify Grand Design.
Michelle Antinoja
dealer_or_external • Apr 17, 2026, 2:31 PM
@Alix M
Date in:5/7/2025
date started:5/8/2025
date completed:4/17/2026
Parts:
warr02:822063496 - DOOR CABINET 11 1/2 X 34 CHAMPAGNE PEWTER CHSQ - qty:1 - price:49.37
822063626 - GLASS FOR CAB. DOOR 82203621 8.5 X 29 - qty:9.58
warr04:028985420583 - THETFORD STYLE II HIGH WH - qty:1 - price:213.92
@ANNA F
Alix Mongiat
processor • Apr 20, 2026, 8:26 AM
@ANNA F I was able to pull the invoices for the first two parts, just need the Thetford Style II High WH invoice. Thanks!
ANNA FREEMAN
dealer_or_external • Apr 20, 2026, 9:08 AM
@Alix M INVOICE UPLOADED.
Alix Mongiat
processor • Apr 20, 2026, 12:02 PM
Thank you! This has expired in GD so I will submit once they put it back in approved status for me.
Alix Mongiat
processor • Apr 21, 2026, 8:39 AM
@Michelle A Can you upload the final RO please? Thanks!
Alix Mongiat
processor • Apr 21, 2026, 8:49 AM
Claim 981968 has been submitted for payment.
Alix Mongiat
processor • Apr 23, 2026, 9:49 AM
This paid on 4/22/26 on check 649117 for $1,356.34
*Price of toilet was reduced to GD pricing
Claim Files
Print Claim 981968.pdf
pdf • Apr 23, 2026, 9:49 AM • 21,190 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/Print Claim 981968.pdf
Print Claim 981968.pdf
pdf • Apr 23, 2026, 9:49 AM • 21,190 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/Print Claim 981968.pdf
THET.pdf
main-pdf • Apr 20, 2026, 9:08 AM • 66,160 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/THET.pdf
THET.pdf
main-pdf • Apr 20, 2026, 9:08 AM • 66,160 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/THET.pdf
THET.pdf
main-pdf • Apr 20, 2026, 9:08 AM • 66,160 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/THET.pdf
INVOICE#_24805585.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,671 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/INVOICE#_24805585.pdf
INVOICE#_24805585.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,671 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/INVOICE#_24805585.pdf
INVOICE#_24805585.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,671 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/INVOICE#_24805585.pdf
INVOICE#_24857286.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,026 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/INVOICE#_24857286.pdf
INVOICE#_24857286.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,026 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/INVOICE#_24857286.pdf
INVOICE#_24857286.pdf
pdf • Apr 20, 2026, 8:25 AM • 42,026 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/INVOICE#_24857286.pdf
_FinalReport (1).pdf
pdf • Apr 17, 2026, 2:25 PM • 112,564 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/_FinalReport (1).pdf
_FinalReport (1).pdf
pdf • Apr 17, 2026, 2:25 PM • 112,564 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/_FinalReport (1).pdf
_FinalReport (1).pdf
pdf • Apr 17, 2026, 2:25 PM • 112,564 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/_FinalReport (1).pdf
pdf (1).pdf
pdf • May 14, 2025, 5:14 PM • 106,255 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/pdf (1).pdf
pdf (1).pdf
pdf • May 14, 2025, 5:14 PM • 106,255 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/pdf (1).pdf
pdf (1).pdf
pdf • May 14, 2025, 5:14 PM • 106,255 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/pdf (1).pdf
11833B.pdf
main-pdf • May 9, 2025, 8:11 AM • 78,747 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
11833B.pdf
main-pdf • May 9, 2025, 8:11 AM • 78,747 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11833B/11833B.pdf
11833B.pdf
main-pdf • May 9, 2025, 8:11 AM • 78,747 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/11833B/11833B.pdf