Claim explorer / evidence thread
Claim 11531
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 1:39 PM.
Indexed evidence
3 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11531/Print Claim 873968.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 1:39 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
35 indexed side comments on this claim.
Latest visible thread signal
Feb 21, 2025, 8:45 AM • processor • This paid on 2/19/25 on check 590446
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 1 • info / missing-doc asks 23 • approval signals 5
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Evidence Thread
Alix Mongiat
processor • Feb 6, 2025, 3:22 PM
PA 840030 has been submitted for approval.
@Morgan Z @Kaitlyn R @michelle g I wouldn't be surprised if GD came back asking for photos of both. Thanks.
Bonnie Korte
dealer_or_external • Feb 6, 2025, 3:27 PM
@Alix M WE DO NOT HAVE ANY PHOTOS
Alix Mongiat
processor • Feb 7, 2025, 9:18 AM
@Morgan Z @Bonnie K @Kaitlyn R @michelle g As suspected:
Job 2: provide photos. ( Photo showing date stamp and Enerco name required for each quick disconnect replaced on the unit.)
Job 3 - Photos of the Solera vendor tag; tag is located on the awning fabric and tube.
In an effort to partner with you, (our selling dealer), in servicing our mutual retail customer, Grand Design is advising the unit has been out of service for 20 or more days. If you need any assistance with ensuring unit concerns are addressed in a timely manner, please contact Grand Design Customer Service Team. Case 00782051
I will tell them you don't have photos of either, but this most likely will not be paid. @Chris B
Morgan Zywicki
dealer_or_external • Feb 7, 2025, 9:23 AM
THE AWNING HAD NO TAG ON FABRIC OR TUBE AS STATED IN THE WORK ORDER
Alix Mongiat
processor • Feb 7, 2025, 9:26 AM
I added that to the claim already- they still requested this.
@Morgan Z
They also just sent an email:
This unit is over 20 days out of service. Pre-auth shows drop off date of 10/24/24 and submission of pre-auth was 2/6/25. Please advise, thank you.
Email added to folder- please let me know your response. Thanks.
Morgan Zywicki
dealer_or_external • Feb 7, 2025, 9:29 AM
THE DATES ARE SO FAR APART BECAUSE IT HAD BEEN CHANGED TO COMPLETE INSTEAD OF WARRANTY CLOSED IN OUR SYSTEM. THIS WORK WAS COMPLETED ON 11/1/24
Alix Mongiat
processor • Feb 7, 2025, 12:02 PM
Responded to their email.
Morgan Zywicki
dealer_or_external • Feb 7, 2025, 12:06 PM
THANK YOU
Alix Mongiat
processor • Feb 7, 2025, 12:06 PM
Moving to claims denied.
Alix Mongiat
processor • Feb 7, 2025, 12:06 PM
@Morgan Z @Bonnie K @michelle g @Kaitlyn R From GD:
This cannot be approved without photo. Both recalls require photos.
@Chris B
Chris Balderrama
processor • Feb 11, 2025, 10:42 AM
Matt Ferkey
Chris Balderrama
processor • Feb 11, 2025, 10:42 AM
@ Alix. Here you go.
Alix Mongiat
processor • Feb 11, 2025, 10:50 AM
Added notes and resubmitted for approval. Moving back to PA pending.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 10:59 AM
@Alix M @Chris B Per GD, they need notes stating the installed quick disconnect was NOT a Enerco and notes stating the awning did not have a tag on the fabric or hardware.
Alix Mongiat
processor • Feb 11, 2025, 11:02 AM
@Matt L All that information is already on the claim. Their last comment was about needing photos and how this can't be approved without it.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 11:03 AM
@Alix M They said the claim states we don't have pictures vs there were no tags.
Alix Mongiat
processor • Feb 11, 2025, 11:07 AM
Matt Ferkey I stated there were no tags right in the claim line in the correction when I first entered the PA. I can reiterate that to them again if needed, but it is on the claim already.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 11:10 AM
@Alix M it is going to have to be tattooed on their forehead...
Alix Mongiat
processor • Feb 11, 2025, 11:11 AM
Matt Ferkey probably 🤣
Matt Ferkey
dealer_or_external • Feb 11, 2025, 11:12 AM
@Alix M let me know if I have to call again and ruffle some feathers.
Alix Mongiat
processor • Feb 11, 2025, 1:56 PM
@Chris B @Matt F @Morgan Z @Kaitlyn R From GD: I cannot approve this without the photos. The recall 910045 clearly states photos are required (enerco/flex tech QD). Also, I need a photo of the awning fabric clearly showing there is no tag and also no ripping on the top of the fabric.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 2:47 PM
@Alix M Both will be approved within 5 minutes.
For what it is worth, the recall states "Photo showing date stamp and Enerco name required for each quick disconnect replaced on unit" We didn't replace it, no picture needed.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 2:49 PM
@Alix M it appears Line 2 should have been coded 910029 - it was completed before the new 910045 recall came out.
Alix Mongiat
processor • Feb 11, 2025, 2:55 PM
Thank you! Everything is approved now it looks like. I thought I changed the labor code on that one, but it must have been another WO.
Matt Ferkey
dealer_or_external • Feb 11, 2025, 2:56 PM
@Alix M It is important that it get changed because it will need to have that same part looked at again for the new recall...
Alix Mongiat
processor • Feb 11, 2025, 2:58 PM
I will have to email them because they approved it with the other number.
Alix Mongiat
processor • Feb 11, 2025, 3:01 PM
I have sent them an email, but I am sure they are the ones that told me to change it. There was no way of me knowing this work was done before hand. If old WO's get uploaded and the work is already done, please include the work completed date so I can put that on the claim. Thanks!
Chris Balderrama
processor • Feb 11, 2025, 3:02 PM
Alix Mongiat Keep me posted. Thanks.
Alix Mongiat
processor • Feb 11, 2025, 4:14 PM
Matt Ferkey from GD: I just wanted to verify that you did in fact do the inspection of the 910045 as that is the most recent one. The 910029 will be cleared but again the instructions are different.
Kaitlyn Reinwand
dealer_or_external • Feb 11, 2025, 4:18 PM
@Alix M @Matt F WE STILL HAVE TO COMPLETE THE 910045 THIS SPRING.
Alix Mongiat
processor • Feb 11, 2025, 4:48 PM
Thank you. I have emailed GD back.
Morgan Zywicki
dealer_or_external • Feb 13, 2025, 5:53 PM
WORK COMPLETED ON 11/1/14
NO PARTS USED
Morgan Zywicki
dealer_or_external • Feb 13, 2025, 5:53 PM
WORK COMPLETED ON 11/1/24
NO PARTS USED
Alix Mongiat
processor • Feb 14, 2025, 9:39 AM
Claim 873968 has been submitted for payment.
Alix Mongiat
processor • Feb 21, 2025, 8:45 AM
This paid on 2/19/25 on check 590446
Claim Files
Print Claim 873968.pdf
pdf • Feb 21, 2025, 8:46 AM • 14,726 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11531/Print Claim 873968.pdf
Integrity Management Advisors Mail - Fwd_ 00782051_ 20+ days out of service _ PA 840030.pdf
mail-artifact • Feb 7, 2025, 9:26 AM • 101,448 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11531/Integrity Management Advisors Mail - Fwd_ 00782051_ 20+ days out of service _ PA 840030.pdf
11531.pdf
main-pdf • Feb 6, 2025, 3:02 PM • 74,710 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11531/11531.pdf