Claim Detail

processor • Oct 1, 2024, 10:28 AM

PA 812134 has been submitted for approval.

processor • Oct 1, 2024, 4:26 PM

@michelle g @Kaitlyn R @ANNA F From GD: Please include photo of LCI manufacture tag found on inside column.  

dealer_or_external • Oct 3, 2024, 2:00 PM

Uploaded picture of manu tag

processor • Oct 3, 2024, 2:35 PM

Added photo and resubmitted.

processor • Oct 4, 2024, 1:12 PM

@michelle g @ANNA F @Kaitlyn R @Bonnie K  Response from the vendor:Lippert has a prior case of 4559384 from 12/12/2023 in which Lippert authorized a complete replacement to a standard system. The current pictures still show an inverted system. The variant label provided is V000579698 2/9/2022. You state the slide system had been repaired. Please provide a copy of the invoice showing what repair was done to this slide after Lippert provided the authorization from 12/12/2023.On PA 737413 On 12/12/2023 Dealer was approved to replace the inverted system to a standard on this slide. Based on these pictures this slide still has the inverted system on it.

dealer_or_external • Oct 4, 2024, 1:46 PM

@Alix M I uploaded the previous work order and the previous invoice for the part that was installed

processor • Oct 4, 2024, 2:12 PM

Added notes and previous WO and invoice to the claim and resubmitted. Thank you.

processor • Oct 9, 2024, 11:25 AM

@michelle g @Kaitlyn R @ANNA F @Bonnie K This was denied. Lippert will be declining participation in this claim request as the provided tolerance measurements show the slide system to not be within the required 2 1/2''+/-1/8'' install specifications. Slide system was replaced by dealership previously 12/12/2023 based on these pictures the new slide system was installed out of tolerance. Photos "WO_6643C_JOB_WARR09_2023.12.06_12.59.01_3" and "WO_6643C_JOB_WARR09_2023.12.06_12.59.01_4" are showing out of tolerance measurements.

dealer_or_external • Oct 9, 2024, 11:32 AM

NOTED. THANK YOU

processor • Oct 20, 2026, 5:40 PM

TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11265. WHY UNPAID: PA812134 was declined October 9, 2024 because Lippert interpreted the supplied measurements as outside its stated 2½-inch ±⅛-inch installation tolerance. On October 4 it also questioned whether the previously authorized conversion from an inverted to a standard system had occurred; the supplied label still showed V000579698 dated February 9, 2022. EVIDENCE GAP: the cited measurement-photo filenames are December 6, 2023, before the December 12 prior authorization referenced by Lippert. They do not independently establish the condition after replacement. The attached invoice1211612 lists VIN573FR2829P3345739, while this RO is VIN573FR3827N9919416. It cannot prove this unit received that part without matching records. WHAT COULD HAVE BEEN DONE DIFFERENTLY: preserve the VIN-matched authorization, correct replacement-part invoice and actual installation date; document the approved system conversion, each required tolerance measurement and operation after repair with clearly dated photos. Resolve those discrepancies before resubmitting a repeat-failure claim. The photographs alone cannot establish who caused the failure. MONEY: this RO requests five hours and part640365 but bills zero hours and totals $0. The prior RO totals and supplier invoice are not a verified loss on this claim. Per the owner this is unpaid and written off; reconcile the final claim and ledger before assigning dollars. Better documentation could have supported a reconsideration, without guaranteeing payment. @Chris B @Heidi H @Tricia H