Claim Detail

processor • Aug 19, 2024, 3:08 PM

@ANNA F @Kaitlyn R Please provide photos. Also need the correction for the MFG Recall line. Thank you.

processor • Aug 19, 2024, 4:43 PM

Submitted PA 2027634 for approval for lines 2,3 and 4. Will need further information for the recall line before I can submit for approval.

processor • Aug 20, 2024, 10:37 AM

Job 2: approved for 0.3 hour (requested 1.5 hour) Job 3: approved for 0.4 hour (requested 1 hour) Job 4: approved for 0.2 hour (requested 0.5 hour)

processor • Aug 20, 2024, 10:38 AM

Moving to approved- can add Recall line once we get all the necessary information/photos.

dealer_or_external • Aug 20, 2024, 2:56 PM

@Alix M WE HAVE NOT DONE THE RECALL LINE YET, WE ARE WAITING FOR THE PART FOR LINE # 3 TO COME IN WHEN WE INSTALL THAT WE WILL DO THE RECALL CHECK.

dealer_or_external • Aug 31, 2024, 1:16 PM

@Alix M WORK COMPLETED 08/27. PART INVOICE UPLOADED FOR LINE # 3 . RECALL WAS OK , NO REPAIR NEEDED. PICS UPLOADED. MOVING TO CLAIM FOLDER.

processor • Sep 3, 2024, 10:44 AM

Had to submit recall line for PA. Will submit for payment once that is approved.

processor • Sep 3, 2024, 12:43 PM

This has been submitted for payment.

processor • Sep 4, 2024, 7:19 AM

@ANNA F @Kaitlyn R Job #3: Please send the following picture; The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet 3. The problem you are claiming (leak, crack, damage, etc.) - picture must show problem The faucet you are claiming may need to be returned depending on Vendor requirements and/or issue. Your Forest River Warranty Rep should instruct you in the Notes & Feedback button if the faucet you are claiming will need to be returned. Forest River requires a prior authorization (PAR) for this repair. The Forest River Warranty Representative will review the requested repair. Please be sure to read the Notes & Feedback on the repair line for authorization details. This repair code has a status of HOLD for a part return. Please hold the part until the Pending Payment status of your claim, unless instructed not to hold it any longer. This means that not all of this item needs to be returned. Your Forest River Warranty Representative will instruct you in the Notes & Feedback button on the repair line as to whether or not you need to return this part. If you were not instructed to return this part and you do return it, you may get charged for the return shipping on your claim. Please only return parts you have been asked to return. Ramco branded faucets and associated parts are required part return items begining October 1, 2021. While the items will not have the name Ramco on it, it will have a couple of identifying marks. 1. On the backside of the faucet, there will be a engraved TD or WM mark. 2. On the kitchen faucet hose, there will be a white tag that has a part number starting with TDK on it. 3. On bathroom faucets (shower and sink), there will be a white tag on the underside of the riser or faucet that has a part number starting with TD or WM on it. If you are unsure, please contact your Forest River Warranty Representative for assistance. We have also added a help document with pictures to assist you. It is located in the quick link Documents > Flat Rate Documents > Ramco Faucets.

dealer_or_external • Sep 6, 2024, 12:44 PM

@Alix M pics uploaded.

dealer_or_external • Sep 6, 2024, 12:44 PM

@Alix M pics uploaded. moved to corrected.

processor • Sep 6, 2024, 4:07 PM

Added photos and resubmitted. Thank you!

processor • Sep 24, 2024, 8:51 AM

This paid on 9/9/24 on check 2845151