Claim explorer / evidence thread
Claim 10218
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
40
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 1:39 PM.
Indexed evidence
15 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/Screenshot 10218 Grand Design Line approved 4 hours.png
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 1:39 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
52 indexed side comments on this claim.
Latest visible thread signal
Oct 14, 2024, 8:31 AM • processor • This paid on 10/9/24 on check 574799
Role mix
Dealer 0 • OEM 0 • Processor 35
Decision cues
Denial signals 3 • info / missing-doc asks 40 • approval signals 24
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
No claim lines loaded
Evidence Thread
Alix Mongiat
processor • Apr 29, 2024, 8:52 AM
@Bonnie K @Kaitlyn R Please provide labor times for total amount of time needed to fix each line item. Thank you.
ANNA FREEMAN
dealer_or_external • Apr 29, 2024, 1:40 PM
WARR01= @Alix M WARR01= 1.3, WARR 02= 2.5, WARR 03= .20 WARR04= .20, WARR05=.50, WARR 06=.50, WARR 07=.40, WARR08= .10, WARR09=.40, WARR10=.50, 11=1.30, 12=.30 ,13=.20, 1= .10 2=2.0, 3=1.0
Crystal Kemmerlin
processor • Apr 29, 2024, 8:50 PM
@ANNA F This Unit has an open notice: Curt Axle Grease Zerk - 23V-455/2023-367.
Crystal Kemmerlin
processor • Apr 29, 2024, 11:03 PM
Submitted PA 770555.
ANNA FREEMAN
dealer_or_external • Apr 30, 2024, 6:26 AM
@Crystal K
Thank you, I will add it to WO.
ANNA FREEMAN
dealer_or_external • Apr 30, 2024, 6:49 AM
@Crystal K ADDED LINE WARR11 TO WO 10218. FOR AXLE ZERK RECALL. ASKING .20 FOR LABOR.
ANNA FREEMAN
dealer_or_external • Apr 30, 2024, 6:49 AM
@Crystal K ADDED NEW LINE AND UPLOADED UPDATED WO.
Crystal Kemmerlin
processor • Apr 30, 2024, 11:46 AM
@ANNA F
Line 11- need a picture of the door tag
Crystal Kemmerlin
processor • Apr 30, 2024, 11:59 AM
Added recall line to PA
Crystal Kemmerlin
processor • Apr 30, 2024, 12:10 PM
@ANNA F
Line 1- approved 1.5
Line 2- approved 2.5
Line 3- approved .3
Line 4-approved .2
Line 5- denied
Line 6- denied
Line 7- denied
Line 8- approved .2
Line 9-approved .5
Line 10-approved .5
Line 11- need a picture of the door tag
Line 12- approved .2
Line 13- approved .2 (req. .3)
1 (14)- approved .2
2 (15)- pending
3 (16)- approved 1 hour
4 (17)-recall is pending.
Alix Mongiat
processor • May 1, 2024, 4:36 PM
@Bonnie K Including you as well for the information needed for line 11. Thank you!
ANNA FREEMAN
dealer_or_external • May 2, 2024, 5:07 PM
@Alix M ADDED PIC OF DOOR TAG.
Crystal Kemmerlin
processor • May 2, 2024, 6:46 PM
Line 4(17) approved .7 (recall)
Door tag photo added to Line 11
Alix Mongiat
processor • May 3, 2024, 12:01 PM
Line 11 is pending vendor approval.
Alix Mongiat
processor • May 6, 2024, 9:09 AM
Line 11: Case Number: 4913558VIN: P9924075We have reviewed your request and information provided and Lippert will authorize one new thin shade and .3 hours of labor
Crystal Kemmerlin
processor • May 7, 2024, 8:55 AM
GD: 93000 fridge line (repair 7)
Please provide a picture with a level on fridge front to back. Just want to see if it is leaning back to much.
Photos were uploaded 5/6 by Kaitlyn and attached to claim.
Crystal Kemmerlin
processor • May 7, 2024, 9:08 AM
GD: 93000 fridge line (repair 7)
Please provide a picture with a level on fridge front to back. Just want to see if it is leaning back to much.
Photos were uploaded 5/6 by Kaitlyn and attached to claim.
4 (17)-recall approved .7
ANNA FREEMAN
dealer_or_external • May 20, 2024, 2:55 PM
@Alix M @Crystal K, I added line # 12 to this WO for pre auth. GD has been in talks with the customer and I have talked to them as well. When submitting in the notes we are to put that it is case # 633106 and is being handled by Janet in Customer relations. I am hoping for an expedited approval on this one for customer satisfaction reasons. I moved folder back to pre auth.
THANK YOU LADIES! I APPRECIATE YOU!!
Crystal Kemmerlin
processor • May 20, 2024, 7:38 PM
@ANNA F I am confirming you are meaning Line 2 (15) on page 4- which you've added updated info with new WO- This line has been entered and approved for 2 hours- Are you needing more time for this repair? If so I can email Grand Design with the new updates and labor time.
Line 4 on on the new WO page 5 looks to be a new line- I can add this line but will need labor time to have it processed. Thank you Anna!
ANNA FREEMAN
dealer_or_external • May 21, 2024, 6:28 AM
@Crystal K My apologies, it is line WARR12 starting on PG 5, I uploaded the updated WO. I have been in telephone contact with GD on this one with the customer in my office. The customer called GD themselves, then GD reached out to us for pics and diag. I spoke to my tech at the end of the day meeting yesterday and he suggests that if approved, for the underbelly that this unit go back to GD to be repaired. I will reach out to GD today for follow up and update you once I get a better answer.
In case nobody has told you lately, YOU ROCK!! And I appreciate you!!
Crystal Kemmerlin
processor • May 23, 2024, 10:40 AM
This PA has already been approved, we will need a new WO for this claim please.
Crystal Kemmerlin
processor • May 23, 2024, 10:41 AM
@ANNA F This PA has already been approved, we will need a new WO for this claim please.
ANNA FREEMAN
dealer_or_external • May 24, 2024, 2:39 PM
@Crystal K Please submit line WARR 12 for approval we will need 5 hours for repair, customer has been in contact with Janet @ GD and there is a case # 633106
Crystal Kemmerlin
processor • May 24, 2024, 4:26 PM
@ANNA F I emailed GD with the new updates on claim since this line had already been approved for 2. Now asking 5. Thank you!
Crystal Kemmerlin
processor • May 28, 2024, 8:23 AM
@ANNA F I see a whole new WO with 2 more jobs on this WO. I have emailed GD regarding needing 5 hours for the underbelly, and have not heard back, when they do respond I will ask about these 2 more to be added.
Crystal Kemmerlin
processor • May 28, 2024, 8:26 AM
@ANNA F This PA has already been approved, we will need a new WO for this claim please.
Crystal Kemmerlin
processor • May 28, 2024, 8:27 AM
@ANNA F I have emailed GD regarding needing 5 hours for the underbelly, waiting to hear back.
Crystal Kemmerlin
processor • May 28, 2024, 1:59 PM
@ANNA F I received an email back and they have approved 5 hours..
Kaitlyn Reinwand
dealer_or_external • May 28, 2024, 4:45 PM
@Crystal K is there anyway that you could upload the email from Grand Design? The customer discussed this repair with Grand Design and Grand Design told the customer that there was nothing submitted to them regarding the repair.
Crystal Kemmerlin
processor • May 28, 2024, 5:47 PM
@Kaitlyn R email file uploaded to folder.
ANNA FREEMAN
dealer_or_external • Jun 3, 2024, 9:16 AM
@Crystal K DO YOU HAVE AN EMAIL STATING THAT THE HOURS APPROVED WERE FOR UNDERBELLY REPLACEMENT? JANET @ GD HAS TOLD THE CUSTOMER IT HAS NOT BEEN SUBMITTED FOR YET. @Kaitlyn R CAN YOU PUT EMAIL FROM JANET IN THE FOLDER?
ANNA FREEMAN
dealer_or_external • Jun 3, 2024, 9:34 AM
@Crystal K @Kaitlyn R EMAIL FROM JANET UPLOADED.
Crystal Kemmerlin
processor • Jun 3, 2024, 10:50 AM
@ANNA F I am in Grand Design and see the line approved. For reference the line 110029 approved for 4 hours. I have uploaded the screenshot of the approved line.
Crystal Kemmerlin
processor • Jun 3, 2024, 12:06 PM
@ANNA F I have sent an email to Grand Design to hopefully clear up this issue.
Crystal Kemmerlin
processor • Jun 3, 2024, 1:21 PM
@ANNA F please see attached document in folder of the email received, Hoping this is enough information to see that they understand the job is in the system. Thank you!
Crystal Kemmerlin
processor • Jun 3, 2024, 2:24 PM
@ANNA FREEMAN per gd
Are you replacing the underbelly or just the insulation?
ANNA FREEMAN
dealer_or_external • Aug 20, 2024, 8:08 AM
@Alix M WORK COMPLETED 08/08 PARTS INVOICES UPLOADED EXCEPT FOR LINE WARR 12. PART # 1247.3226 STOP VALVE Q PEX 1/2 COST 7.83 WARR 9.88 x 1. AND PART # 51705219 UNDERBELLY CORRUGATED 78x 400 SOLD BY SQ FT. COST 1.85 SQ FT WARR 2.41 SQ FT USED 182 SQ FT. TOTAL $ 438.62. MOVING TO SUBMIT.
Alix Mongiat
processor • Aug 20, 2024, 9:14 AM
Claim #828384 has been submitted for payment.
Alix Mongiat
processor • Aug 21, 2024, 9:44 AM
@ANNA F @Kaitlyn R @Bonnie K
From GD:
*LINE 2 vendor requires clear pic of the defective part removed from the unit both sides with the Valve open
LINE 4 vendor requires clear pic of the defective part removed from unit front and back
LINE 15 please provide invoice (insulation)
LINE 17 vendor requires clear pic of each axle tag ALSO what were the zerks torqued to? mls8/20
Alix Mongiat
processor • Aug 27, 2024, 10:55 AM
GD sent a follow up email to this request. Thank you!
Alix Mongiat
processor • Sep 11, 2024, 10:02 AM
@ANNA F @Kaitlyn R @Bonnie K GD send a Final Request email regarding this. Added to the folder.
Alix Mongiat
processor • Sep 25, 2024, 4:14 PM
Following up on this- Let me know if you can get this information. Thank you!
Alix Mongiat
processor • Oct 2, 2024, 12:47 PM
@ANNA F @Kaitlyn R @Bonnie K Grand Design sent a final request. Email added to this folder.
Kaitlyn Reinwand
dealer_or_external • Oct 3, 2024, 10:41 AM
added pictures of the valve, the light and the axle tags
Kaitlyn Reinwand
dealer_or_external • Oct 3, 2024, 10:44 AM
@Alix M I'm not sure which folder to move this to.
Alix Mongiat
processor • Oct 3, 2024, 10:52 AM
@Kaitlyn R @ANNA F @Bonnie K I added photos but they still need the invoice for the insulation and
ALSO what were the zerks torqued to? mls8/20
Kaitlyn Reinwand
dealer_or_external • Oct 3, 2024, 11:00 AM
THEY WERE TORQUED TO 90 FT LBS
Kaitlyn Reinwand
dealer_or_external • Oct 3, 2024, 11:02 AM
@Alix M There is no insulation charged out to this claim?
Alix Mongiat
processor • Oct 3, 2024, 11:18 AM
@Kaitlyn R Sorry- Part #51705219 underbelly corrugated 78x400
ANNA FREEMAN
dealer_or_external • Oct 3, 2024, 12:29 PM
@Alix M @Kaitlyn R I HAVE UPLOADED THE INVOICE FOR THE UNDERBELLY.
Alix Mongiat
processor • Oct 3, 2024, 12:46 PM
Thank you. Claim has been resubmitted.
Alix Mongiat
processor • Oct 14, 2024, 8:31 AM
This paid on 10/9/24 on check 574799
Claim Files
Print Claim 828384.pdf
pdf • Oct 14, 2024, 8:31 AM • 25,066 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/Print Claim 828384.pdf
WARR15INVOICE.pdf
main-pdf • Oct 3, 2024, 12:28 PM • 131,656 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/WARR15INVOICE.pdf
Integrity Management Advisors Mail - Fwd_ Final Request Claim 828384 2.pdf
mail-artifact • Oct 2, 2024, 12:47 PM • 315,621 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/Integrity Management Advisors Mail - Fwd_ Final Request Claim 828384 2.pdf
Integrity Management Advisors Mail - Fwd_ Final Request Claim 828384.pdf
mail-artifact • Sep 11, 2024, 10:02 AM • 198,861 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/Integrity Management Advisors Mail - Fwd_ Final Request Claim 828384.pdf
10218F.pdf
main-pdf • Aug 20, 2024, 8:04 AM • 114,234 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/10218F.pdf
121993INV.pdf
main-pdf • Aug 20, 2024, 7:52 AM • 12,502 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/121993INV.pdf
121786.pdf
main-pdf • Aug 20, 2024, 7:52 AM • 68,736 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/121786.pdf
121698.pdf
main-pdf • Aug 20, 2024, 7:52 AM • 30,424 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/121698.pdf
121289f.pdf
main-pdf • Aug 20, 2024, 7:51 AM • 252,301 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/121289f.pdf
[EXTERNAL] 770555 WO 10218.pdf
pdf • Jun 3, 2024, 1:18 PM • 187,731 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/[EXTERNAL] 770555 WO 10218.pdf
Integrity Management Advisors Mail - PA770555- WO-10218.html
mail-artifact • May 28, 2024, 5:42 PM • 8,354 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/Integrity Management Advisors Mail - PA770555- WO-10218.html
10218A.pdf
main-pdf • May 21, 2024, 6:20 AM • 97,894 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/10218A.pdf
1021812.pdf
main-pdf • May 20, 2024, 2:47 PM • 97,751 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/1021812.pdf
10218.pdf
main-pdf • Apr 30, 2024, 6:46 AM • 295,846 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/10218.pdf
10218WO.pdf
main-pdf • Apr 27, 2024, 2:06 PM • 88,949 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10218/10218WO.pdf