Claim explorer / evidence thread
Claim 8306E
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 42
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
42
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
10 docs / 5 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/8306E/8306E (Page 5).jpg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Jun 16, 2026, 10:09 AM • processor • @Michelle A We did not enter this PA, this was entered before we were hired. We only submitted it for payment. I would send Grand Design this WO then, I don't see it on the final claim, so I couldn't even tell you if it
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 0 • info / missing-doc asks 10 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
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Claim Lines
complaint
ADDED 9/13 - CMR STATES POWER JACKS ARE W 1028 LIPPE LEAKING LIQUID OUT OF CASE BOTH FRONT ONES . RIGHT AT TOP CAP POSSIBLE EXCESSIVE GREASE. ADDED When Inspecting front Jacks, noticed they slid from factory position
needs-review • confidence 0.17
cause
Grease residue on the motor. ADDED When Inspecting previous warranty concerns with front jacks, noticed they slid from factory installed position.
needs-review • confidence 0.09
correction
I cleaned it off and ran the landing gear to see if anymore came out and it didn't. ADDED Need to contact Lippert per Shawn, to be advised how to correct issue. Something seems manufactured incorrectly. See pictures CONTACTED LIPPERT CASE # 4873892
needs-review • confidence 0.12
complaint
VERY REAR UPPER CABINET INSIDE IT THE W 1020 GRAND TRIM IS COMING OFF. ABOVE TO DINETTE.
needs-review • confidence 0.15
cause
The baton strip is too long so it popped off
needs-review • confidence 0.06
correction
I trimmed it and nailed it back on
needs-review • confidence 0.00
complaint
ODS TO RIGHT OF FIREPLECE THE TRIM W 1020 GRAND COMING OFF SLIDE FACIA
needs-review • confidence 0.09
cause
The bAtton strip popped off.
needs-review • confidence 0.03
correction
I nailed it back on and puttied the holes.
needs-review • confidence 0.00
complaint
DS REAR BEHIND COUCH THE VALACE MATERIAL W 1020 GRAND Continued on page 2 PAGE 2 Work Order : 8306E ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** IS SPLITTING
needs-review • confidence 0.17
cause
The valance fabric is separating
needs-review • confidence 0.09
correction
We will have to order a new valance. It's 78 in long x 29 1/2 wide 3/1 Valance that was ordered is incorrect, colors match, style doesn't. Needs to be reordered We will have to order a new valance. It's 78 in long x 29 1/2 wide
needs-review • confidence 0.17
complaint
THE VERY REAR WINDOW BLIND ON RIGHT SIDE W 1020 GRAND IS MISSING THE PLASITIC PLUG IN IT.
needs-review • confidence 0.17
cause
Missing cap Missing end cap
needs-review • confidence 0.03
correction
Install missing cap We will have to order one INSTALLED AND CHECKS OK
needs-review • confidence 0.06
complaint
THE RAIN SENSOR ON KITCHEN VENT DID NOT W 1020 GRAND WORK AND OR CLOSE AND RAINED INSIDE UNIT.
needs-review • confidence 0.06
cause
NPF
needs-review • confidence 0.00
correction
I turned the fan on, went on the roof, put a drop of water on the sensor, and the fan closed instantly.
needs-review • confidence 0.03
complaint
OUTISDE KITCHEN CARGO DOOR IS LEAKING W 1020 GRAND WATER INTO IT AND IS SOFT. FRAME IS MISSING SCREWS AND NEVER LATCHED PROPERLY EITHER
needs-review • confidence 0.09
cause
One screw is missing, and some water is getting in between the frame on the door.
needs-review • confidence 0.03
correction
I put a screw in place and sealed around the door. The door operates normally and their is absolutely no sign of a soft spot in the door.
needs-review • confidence 0.03
complaint
THE SHOWER HEAD WILL NOT SHUT OFF WATER W 1020 GRAND WHEN BUTTON ON IT IS PLESSED IT DOES NOTHING
needs-review • confidence 0.09
cause
Customer states Shower head doesn't shut off with button 1005 COMPONENT FAILURE
needs-review • confidence 0.03
correction
Replaced shower head with new warranty part. Tested, still dribbles when off button is pressed. Customer will need to upgrade existing shower head, factory part seems cheap. The shower head doesn't shut off. We will have to order a new one
needs-review • confidence 0.06
complaint
THE SPRAY PORT EXTERIOR DS FRONT NEAR W 1020 GRAND OUTSIDE KITCHEN WHERE THE HOSE PLUGS IN THE HOUSING IS CRACKED AND NEEEDS REPLAEMENT
needs-review • confidence 0.06
cause
The spray port is broke.
needs-review • confidence 0.00
correction
Replaced it Continued on page 3 PAGE 3 Work Order : 8306E
needs-review • confidence 0.09
complaint
THE BOX THAT HOUSES THE FAUCET LEAKS W 1020 GRAND WATER AFTER SHOWER IS OVER. MUST BE LEAKING WATER INTO IT WHEN SHOWERING SO NEEDS TO BE RESEALED
needs-review • confidence 0.17
cause
The seal in the hot water fitting isn't seated right, which is causing it to leak.
needs-review • confidence 0.17
correction
I took the cover off, and since the unit has already been winterized, I hooked up a leftover jug of antifreeze, turned the pump on and I I can see the hot fitting leaking. I disconnected the fitting and I can see that seal is folded up. I replaced it and put thread tape on the backside of the faucet and hooked the fitting back up. I turned the pump back on and I the leak stopped. I put the cover back on and sealed around it.
needs-review • confidence 0.17
complaint
REAR AWNING ARM WILL NOT STAY UP FOLDS W 1020 GRAND DOWN WHEN AWNING IS PUT OUT
needs-review • confidence 0.06
cause
The pivot point is slipping
needs-review • confidence 0.00
correction
I took the bolt out and added a more aggressive style washer so the arm won't slip.
needs-review • confidence 0.03
complaint
FRONT JACKS FROM LINE 1 DOUBLE CHECK I SEP POLIC OPERATION AND FOR LEAKING GREASE WHEN IN USE WHEN CODY WAS ON SITE WITH JOE SAW IT WITH CUSTOMER COULD HAVE JUST HAD EXCESSIVE GREASE IN GEAR CASE. TEST AGAIN
needs-review • confidence 0.17
cause
Previous concern of leaking lubricant
needs-review • confidence 0.03
correction
Front Jacks look ok. Tested, no more excessive leakage. WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 19 - When Inspecting W 1020 GRAND front Jacks, noticed they slid from factory position
needs-review • confidence 0.09
cause
When Inspecting previous warranty concerns with front jacks, noticed they slid from factory installed position.
needs-review • confidence 0.06
correction
Need to contact Lippert per Shawn, to be advised how to correct issue. Something seems manufactured incorrectly. See pictures Spoke with Lippert while Anna was in office, they sent over an OEM install guide for leveling system. Though it didn't specify in the guide anything about the front jacks. Brought unit in 4/22 and repositioned front jacks to factory location and torqued to 65 foot pounds. Also marked a line with white market where factory position is. Continued on page 4 PAGE 4 Work Order : 8306E
needs-review • confidence 0.15
complaint
PET PROTECTOR E 16378 TRUDE
needs-review • confidence 0.06
cause
Request to install Screen door pet protector
needs-review • confidence 0.17
correction
Product provided is sized incorrectly. Also Defender will not work with this screen door, it is an odd size, per the instructions defender only works with even sizes. Product will need to be reordered. Use Camco # 1004.2028 if customer is still interested
needs-review • confidence 0.17
Evidence Thread
ANNA FREEMAN
dealer_or_external • Jul 18, 2024, 1:07 PM
@Alix M @Crystal K THIS IS A REOPENED EXPIRED PRE AUTH. WORK WAS COMPLETED 4/22/204. INVOICES I HAVE ARE UPLOADED, THERE WAS ALOS 2 TUBES OF DICOR @ $8.06 EACH AND TWO BATTEN STRIPS GD PART # 651335 USED THAT I DO NOT HAVE AN INVOICE CURRENTLY FOR BUT CAN PROVIDE LATER IF NEEDED. THIS NEEDS TO BE SUBMITTED BY END OF DAY OR IT WILL EXPIRE AGAIN PRE UTH # IN GD IS:730621.
Alix Mongiat
processor • Jul 18, 2024, 1:09 PM
@ANNA F The invoice for the window for line 3 doesn't match what is on the WO, they are two different sizes.. please advise so we can get this submitted.
Alix Mongiat
processor • Jul 18, 2024, 1:31 PM
@Bonnie K I see invoices for decals, but no decal repair on this WO.
Alix Mongiat
processor • Jul 18, 2024, 1:37 PM
Claim 819478 has been submitted for payment.
Bonnie Korte
dealer_or_external • Jul 20, 2024, 3:38 PM
@Alix M YOU ARE RIGHT SORRY FOR THE CONFUSION
Alix Mongiat
processor • Jul 24, 2024, 8:38 AM
@Bonnie K @ANNA F This is pending part return.. Not sure how that will work with it being an older claim.
Pending part return and testing of the defective shower head. When returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed.Return to the VCB address:Grand Design RV5200 Hoffman StElkhart, IN 46516
Bonnie Korte
dealer_or_external • Jul 24, 2024, 3:38 PM
@Alix M SHIPPING NUMBER IS
9405830109355117312254
Alix Mongiat
processor • Jul 24, 2024, 4:00 PM
Added tracking number to claim in GD. Thank you.
Alix Mongiat
processor • Aug 30, 2024, 8:56 AM
This paid on 8/28/24 on check 568505
Alix Mongiat
processor • Jun 16, 2026, 6:48 AM
@Michelle A This is the work order with the valance, however there was never any communication with us that the customer did not like the valance or that the valance was incorrect. I searched emails, which I haven't deleted any since starting, and I do not see that I reached out to Grand Design on this at all. I don't see any notes on the claim or anything.
Alix Mongiat
processor • Jun 16, 2026, 6:49 AM
Work was also done in April and we did not submit this until July. Was Anna in contact with Grand Design on this by any chance?
Michelle Antinoja
dealer_or_external • Jun 16, 2026, 9:43 AM
On line 10, it states "Valance that was ordered is incorrect, colors match, style doesn't. Needs to be reordered
We will have to order a new valance. It's 78 in long x 29 1/2 wide" so we have noted that the valence was incorrect.
Michelle Antinoja
dealer_or_external • Jun 16, 2026, 9:44 AM
@Alix M On line 10, it states "Valance that was ordered is incorrect, colors match, style doesn't. Needs to be reordered
We will have to order a new valance. It's 78 in long x 29 1/2 wide" so we have noted that the valence was incorrect.
Alix Mongiat
processor • Jun 16, 2026, 10:09 AM
@Michelle A We did not enter this PA, this was entered before we were hired. We only submitted it for payment. I would send Grand Design this WO then, I don't see it on the final claim, so I couldn't even tell you if it was entered by Greeneway or not. It looks like all the correction states on the claim is "will have to order a new valance, it is 78 in long and 29 1/2 wide. It does not mention anything else on the actual claim.
Claim Files
Print Claim 819478.pdf
pdf • Aug 30, 2024, 8:56 AM • 22,498 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/Print Claim 819478.pdf
121127.pdf
main-pdf • Jul 18, 2024, 1:22 PM • 12,739 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121127.pdf
121563.pdf
main-pdf • Jul 18, 2024, 1:21 PM • 12,691 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121563.pdf
121356.pdf
main-pdf • Jul 18, 2024, 1:20 PM • 12,691 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121356.pdf
121316B.pdf
main-pdf • Jul 18, 2024, 1:20 PM • 12,684 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121316B.pdf
121316A.pdf
main-pdf • Jul 18, 2024, 1:20 PM • 12,768 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121316A.pdf
121316.pdf
main-pdf • Jul 18, 2024, 1:20 PM • 12,741 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121316.pdf
121182A.pdf
main-pdf • Jul 18, 2024, 1:19 PM • 12,662 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121182A.pdf
121182.pdf
main-pdf • Jul 18, 2024, 1:19 PM • 12,684 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/121182.pdf
8306E.pdf
main-pdf • Jul 18, 2024, 12:54 PM • 83,636 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306E/8306E.pdf