Claim explorer / evidence thread
Claim 73974
MYRV 12024 • Stephanie • Paid • prime-time
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
54d elapsed • 0d remaining
Analyzed
Completed stage
54d elapsed • 0d remaining
Awaiting OEM
Completed stage
54d elapsed • 0d remaining
Auto-Approved
Completed stage
54d elapsed • 0d remaining
Payment Due
Completed stage
54d elapsed • 0d remaining
Escalation Eligible
Completed stage
54d elapsed • 0d remaining
Resolved
Overdue / escalation ready
54d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
54 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 8, 2026, 5:03 PM to Oct 17, 2026, 3:01 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
54 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/October 2026/Prime Time/73974/Paid claim.pdf
Timeline
First seen Sep 8, 2026, 5:03 PM • last seen Oct 17, 2026, 3:01 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
3 indexed side comments on this claim.
Latest visible thread signal
Oct 16, 2026, 10:11 AM • processor • Paid $154.18 check 3241476 10/13/2026
Role mix
Dealer 0 • OEM 0 • Processor 3
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
CUSTOMER STATES REFRIGERATOR IS HARD TO OPEN AND OPENED TWICE IN TRANSIT **LOOKS LIKE ON THE LATCH THERE IS A SHARP POINT STICKING UP & MAY BE CRACKED** WHITE, LINDA Customer #: 60740
partial-match • confidence 0.49
complaint
CUSTOMER STATES REFRIGERATOR IS HARD TO OPEN AND OPENED TWICE IN TRANSIT **LOOKS LIKE ON THE LATCH THERE IS A SHARP POINT STICKING UP & MAY BE CRACKED** WHITE, LINDA Customer #: 60740
partial-match • confidence 0.39
complaint
CUSTOMER STATES REFRIGERATOR IS HARD TO OPEN AND OPENED TWICE IN TRANSIT **LOOKS LIKE ON THE LATCH THERE IS A SHARP POINT STICKING UP & MAY BE CRACKED** WHITE, LINDA Customer #: 60740
partial-match • confidence 0.39
complaint
CUSTOMER STATES REFRIGERATOR IS HARD TO OPEN AND OPENED TWICE IN TRANSIT **LOOKS LIKE ON THE LATCH THERE IS A SHARP POINT STICKING UP & MAY BE CRACKED** WHITE, LINDA Customer #: 60740
partial-match • confidence 0.39
cause
Latch is bent
partial-match • confidence 0.46
cause
Latch is bent
partial-match • confidence 0.41
cause
Latch is bent
partial-match • confidence 0.41
cause
Latch is bent
partial-match • confidence 0.41
correction
Checked the refrigerator and found the latch was bent. It does not go up and into the catch plate on the refrigerator. It is bent and now goes under making the door difficult to open and close and stay latched. This piece is plastic and will have to be completely replaced. See attached photos. Request .75
partial-match • confidence 0.65
correction
Checked the refrigerator and found the latch was bent. It does not go up and into the catch plate on the refrigerator. It is bent and now goes under making the door difficult to open and close and stay latched. This piece is plastic and will have to be completely replaced. See attached photos. Request .75
partial-match • confidence 0.46
correction
Checked the refrigerator and found the latch was bent. It does not go up and into the catch plate on the refrigerator. It is bent and now goes under making the door difficult to open and close and stay latched. This piece is plastic and will have to be completely replaced. See attached photos. Request .75
partial-match • confidence 0.46
correction
Check the refrigerator found that the latch was bent. It does not go up and into the catch plate on the refrigerator. It is spent and now goes under making the door difficult to open and close and stay latched. This piece is plastic and will have to be completely replaced. See attached photos. Request the total of .5
partial-match • confidence 0.46
Evidence Thread
Stephanie Kendziorski
processor • Sep 9, 2026, 8:24 AM
Submitted PA 2802609
Stephanie Kendziorski
processor • Sep 9, 2026, 12:40 PM
@Jeannette B Approved .6 - no part return needed - vendor recommended door adjustment as well, full notes from vendor below.
Case 7119708 VIN 5ZT2AVEC1TG815405 As a resolution to this case, we are approving up to .60 for labor. (.2 for LATCH 2021123937 and .4 for door adjustment) This serves as prior authorization for the removal and replacement of the Latch. It is also recommended to adjust the door to avoid unnecessary stress on the latch/catch. The tech will need to adjust the hinge to line the latch up. The slotted hinges allow for the hinge to move side to side when the hinge is moved side to side it will raise or lower the latch. Plastic washers can also be added to the hinge pin to raise the door further. This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing. This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Mobile service fees are not covered under the Lippert warranty for this product. VCB .60 to R&R the refer latch and adjust. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp
Stephanie Kendziorski
processor • Oct 16, 2026, 10:11 AM
Paid $154.18 check 3241476 10/13/2026
Claim Files
73974F.pdf
main-pdf • Oct 7, 2026, 6:40 PM • 312,641 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73974/73974F.pdf
73974.pdf
main-pdf • Sep 8, 2026, 5:02 PM • 308,258 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73974/73974.pdf
73974.pdf
main-pdf • Sep 8, 2026, 5:02 PM • 308,258 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73974/73974.pdf