Claim explorer / evidence thread
Claim 73922
MYRV 12024 • Stephanie • Approved / Unpaid • open-range
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 40
Warranty deadline timeline
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Completed stage
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Approaching deadline
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Upcoming statutory deadline
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$2,125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
40
No active evidence gaps are listed.
Deadline Status
Approaching deadline
53 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 49 • RO lines 54 • human-described photos 0 • 3C red • reconciliation reconciled • linked side comments 2
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 10, 2026, 10:33 AM to Sep 24, 2026, 2:55 AM.
Indexed evidence
4 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
53 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Open Range/73922/3572_001 (edited).pdf
Timeline
First seen Sep 10, 2026, 10:33 AM • last seen Sep 24, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
6 indexed side comments on this claim.
Latest visible thread signal
Oct 23, 2026, 9:12 AM • processor • Submitted for payment
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 3 • info / missing-doc asks 1 • approval signals 9
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES SLIDE BINDING. MANUALLY FORCED SLIDE CLOSED
needs-review • confidence 0.31
complaint
CUSTOMER STATES SLIDE BINDING. MANUALLY FORCED SLIDE CLOSED
needs-review • confidence 0.30
complaint
CUSTOMER STATES SLIDE BINDING. MANUALLY FORCED SLIDE CLOSED
needs-review • confidence 0.03
cause
The plastic track on bottom side of slide room floor flap is bowed upwards at the front side of the BRINKERHOFF, WILLIAM R Customer #: 60804 slide due to a poorly placed screw that is interfering with the plastic bumper that helps the slide room move .the screw is causing it to bow upwards at the end causing the slide room to retract roughly and has to go up and over the slide track in order to retract the room .
partial-match • confidence 0.43
cause
The plastic track on bottom side of slide room floor flap is bowed upwards at the front side of the BRINKERHOFF, WILLIAM R Customer #: 60804 slide due to a poorly placed screw that is interfering with the plastic bumper that helps the slide room move .the screw is causing it to bow upwards at the end causing the slide room to retract roughly and has to go up and over the slide track in order to retract the room .
partial-match • confidence 0.35
cause
The plastic track on bottom side of slide room floor flap is bowed upwards at the front side of the BRINKERHOFF, WILLIAM R Customer #: 60804 slide due to a poorly placed screw that is interfering with the plastic bumper that helps the slide room move .the screw is causing it to bow upwards at the end causing the slide room to retract roughly and has to go up and over the slide track in order to retract the room .
needs-review • confidence 0.19
correction
Need to remove the screws securing the track to the floor in order to get under neath to access the screw that is causing the track to bow upwards and interfere with slide room operation .once We have access to the screw we need to remove the screw and relocate in a location that will not interfere with the slide track and operation of slide room. Upon testing after the initial repair was made I noticed an abnormal squeak and vibration coming from the thru frame slide system . In order to fix the squeak and vibration I will need to cut two access panels into the underbelly to apply lubricant at the end of each slide rail at the rubber/plastic puck that slides on the slide room rails to reduce the friction and help quite the noise when operating slide room . *60804* 2.00HRS
partial-match • confidence 0.46
correction
Need to remove the screws securing the track to the floor in order to get under neath to access the screw that is causing the track to bow upwards and interfere with slide room operation .once We have access to the screw we need to remove the screw and relocate in a location that will not interfere with the slide track and operation of slide room. Upon testing after the initial repair was made I noticed an abnormal squeak and vibration coming from the thru frame slide system . In order to fix the squeak and vibration I will need to cut two access panels into the underbelly to apply lubricant at the end of each slide rail at the rubber/plastic puck that slides on the slide room rails to reduce the friction and help quite the noise when operating slide room . *60804* 2.00HRS
partial-match • confidence 0.48
correction
Need to remove the screws securing the track to the floor in order to get under neath to access the screw that is causing the track to bow upwards and interfere with slide room operation .once We have access to the screw we need to remove the screw and relocate in a location that will not interfere with the slide track and operation of slide room. Upon testing after the initial repair was made I noticed an abnormal squeak and vibration coming from the thru frame slide system . In order to fix the squeak and vibration I will need to cut two access panels into the underbelly to apply lubricant at the end of each slide rail at the rubber/plastic puck that slides on the slide room rails to reduce the friction and help quite the noise when operating slide room . *60804* 2.00HRS
needs-review • confidence 0.19
complaint
CUSTOMER STATES TORN
needs-review • confidence 0.30
complaint
CUSTOMER STATES TORN
needs-review • confidence 0.05
cause
SLIDE ISSUE ON ABOVE JOB CAUSED TEAR
partial-match • confidence 0.39
cause
SLIDE ISSUE ON ABOVE JOB CAUSED TEAR
needs-review • confidence 0.10
correction
STRAIGHTEN AND SEAL TEAR .50HRS Page 1 of 4 © 2026 Integrated Dealer Systems *73922* Promised Date: 11 SEP 26 W/O: 73922 Subtotal for
partial-match • confidence 0.44
correction
STRAIGHTEN AND SEAL TEAR .50HRS Page 1 of 4 © 2026 Integrated Dealer Systems *73922* Promised Date: 11 SEP 26 W/O: 73922 Subtotal for
needs-review • confidence 0.14
complaint
CUSTOMER STATES REAR (MAIN) ENTRY DOOR DIFFICULT TO OPEN/CLOSE FROM THE INSIDE
needs-review • confidence 0.33
complaint
CUSTOMER STATES REAR (MAIN) ENTRY DOOR DIFFICULT TO OPEN/CLOSE FROM THE INSIDE
partial-match • confidence 0.46
cause
Rear entry door strike plate is to far back causing it to be super tight when deadbolt does close
partial-match • confidence 0.37
cause
Rear entry door strike plate is to far back causing it to be super tight when deadbolt does close
partial-match • confidence 0.52
correction
Need to adjust strike plate forward slightly to allow more space for deadbolt to operate smoothly .requesting 25 mins for repair
needs-review • confidence 0.33
correction
Need to adjust strike plate forward slightly to allow more space for deadbolt to operate smoothly .requesting 25 mins for repair
needs-review • confidence 0.11
complaint
CUSTOMER STATES FRONT TONGUE JACK AND ELECTRIC JACKS INOP
needs-review • confidence 0.30
complaint
CUSTOMER STATES FRONT TONGUE JACK AND ELECTRIC JACKS INOP
needs-review • confidence 0.12
cause
Tongue jack needs to be replaced , has good 12 v power which tells me the tongue jack that controls all jacks is bad causing none of the jacks to work at all
needs-review • confidence 0.30
cause
Tongue jack needs to be replaced , has good 12 v power which tells me the tongue jack that controls all jacks is bad causing none of the jacks to work at all
needs-review • confidence 0.12
correction
Order and replace tongue jack requesting .50HRS
needs-review • confidence 0.30
correction
Order and replace tongue jack requesting .50HRS
needs-review • confidence 0.12
complaint
CUSTOMER STATES SOFA LOOSE / BRACKETS PULLED LOOSE FROM FLOOR (SCREWS IN CONTAINER ON COUNTER)
partial-match • confidence 0.37
complaint
CUSTOMER STATES SOFA LOOSE / BRACKETS PULLED LOOSE FROM FLOOR (SCREWS IN CONTAINER ON COUNTER)
needs-review • confidence 0.10
cause
Sofa mounts are not attached
needs-review • confidence 0.32
cause
Sofa mounts are not attached
needs-review • confidence 0.00
correction
Need to re install the rear sofa mounts on both sides of couch .will need to find where the brackets want/ need to sit in order to hold down the rear of the couch and install screws requesting 45 mins for repair
needs-review • confidence 0.32
correction
Need to re install the rear sofa mounts on both sides of couch .will need to find where the brackets want/ need to sit in order to hold down the rear of the couch and install screws requesting 45 mins for repair
needs-review • confidence 0.06
complaint
CUSTOMER STATES FREEZER DOOR GLASS CRACKED WHILE IN TRANSIT
needs-review • confidence 0.32
complaint
CUSTOMER STATES FREEZER DOOR GLASS CRACKED WHILE IN TRANSIT
needs-review • confidence 0.22
cause
Freezer door glass is shattered
needs-review • confidence 0.32
cause
Freezer door glass is shattered
needs-review • confidence 0.22
correction
Need to order new freezer door glass and remove old one and install the new glass .requesting one hour for removal and install of new glass . Glass seems to be glued to the fridge so removing the old glass thats shattered is going to take some time . 1.00HRS
needs-review • confidence 0.32
correction
Need to order new freezer door glass and remove old one and install the new glass .requesting one hour for removal and install of new glass . Glass seems to be glued to the fridge so removing the old glass thats shattered is going to take some time . 1.00HRS
needs-review • confidence 0.22
complaint
CUSTOMER STATES CORNER TRIM AT HALLWAY LOOSE (LEFT OF SINK)
partial-match • confidence 0.45
complaint
CUSTOMER STATES CORNER TRIM AT HALLWAY LOOSE (LEFT OF SINK)
needs-review • confidence 0.19
cause
Wall panel to left of sink is separating from wall
partial-match • confidence 0.49
cause
Wall panel to left of sink is separating from wall
needs-review • confidence 0.23
correction
Need to re sucre wall panel with new finish staples in order to hold the wall panel to the wall and keep from separating requesting 30 mins for staples and finish putty
partial-match • confidence 0.49
correction
Need to re sucre wall panel with new finish staples in order to hold the wall panel to the wall and keep from separating requesting 30 mins for staples and finish putty
needs-review • confidence 0.27
complaint
CUSTOMER STATES WALL PANEL AT DRIVER SIDE LOOSE AT SOFA
partial-match • confidence 0.60
complaint
CUSTOMER STATES WALL PANEL AT DRIVER SIDE LOOSE AT SOFA
partial-match • confidence 0.63
cause
Wall panel to left of sofa was never stapled in
partial-match • confidence 0.47
cause
Wall panel to left of sofa was never stapled in
needs-review • confidence 0.23
correction
Need to add a screw to the top corner of the wall panel to hold it onto the cabinetry frame ,ideally Id like to use the staple gun but I would have to remove the sofa entirely to create space for the nail gun to fit so that I can get them where I need the, to be and a simple screw will accomplish the same outcome without having to remove sofa . Requesting 15 mins for repair
partial-match • confidence 0.51
correction
Need to add a screw to the top corner of the wall panel to hold it onto the cabinetry frame ,ideally Id like to use the staple gun but I would have to remove the sofa entirely to create space for the nail gun to fit so that I can get them where I need the, to be and a simple screw will accomplish the same outcome without having to remove sofa . Requesting 15 mins for repair
needs-review • confidence 0.24
complaint
CUSTOMER STATES STOVE COVER MISSING FASTENER (COULD HAVE FALLEN INSIDE STOVE)
needs-review • confidence 0.05
complaint
CUSTOMER STATES STOVE COVER MISSING FASTENER (COULD HAVE FALLEN INSIDE STOVE)
needs-review • confidence 0.14
cause
Stove top glass cover is missing a screw
needs-review • confidence 0.15
cause
Stove top glass cover is missing a screw
needs-review • confidence 0.14
correction
Checked inside stove top cover to see if the missing pieces were there however I did not see them inside the stove top so we will need to order a new stove top glass securing hardware .requesting 10 mins for repair .
needs-review • confidence 0.15
correction
Checked inside stove top cover to see if the missing pieces were there however I did not see them inside the stove top so we will need to order a new stove top glass securing hardware .requesting 10 mins for repair .
needs-review • confidence 0.19
Evidence Thread
Stephanie Kendziorski
processor • Sep 10, 2026, 11:59 AM
Submitted PA J01622212
Stephanie Kendziorski
processor • Sep 11, 2026, 11:56 AM
@Brian P Job 1 - approved 1.5 hours for the binding/screw issue only. The lubrication is not covered.
Job 1A - still pending
job 2 - approved .2
Job 3 approved - vendor approved replacement of the touchpad only, not the jack at .25 hours - auth 77236 part number 2011339.
Job 4 approved .75
Job 5 - Jayco denied stating shattered glass is not warrantable
Job 6 approved 1.0
Job 7 approved .5
Job 8 - Jayco denied stating missing item is not warrantable
Stephanie Kendziorski
processor • Sep 11, 2026, 12:57 PM
Submitted PA J01623180 for customer reimbursement due to having emergency service call
Stephanie Kendziorski
processor • Sep 15, 2026, 8:50 AM
Job 5 will remain denied. Vendor response back to Jayco was that InVision does not cover items damaged in transit.
Still waiting to hear on job 8.
Full $550 to reimburse customer is approved - I would advise getting this line submitted as soon as possible, it is a separate claim number. Once you receive payment, you could then cut a check to customer.
Stephanie Kendziorski
processor • Oct 7, 2026, 1:16 PM
Job 1A approved .5
Stephanie Kendziorski
processor • Oct 23, 2026, 9:12 AM
Submitted for payment
Claim Files
73922F.pdf
main-pdf • Oct 22, 2026, 6:20 PM • 322,231 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Highland Ridge/73922/73922F.pdf
73922.pdf
main-pdf • Sep 10, 2026, 10:22 AM • 320,540 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Open Range/73922/73922.pdf
73922.pdf
main-pdf • Sep 10, 2026, 10:22 AM • 320,540 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73922/73922.pdf
73922.pdf
main-pdf • Sep 10, 2026, 10:22 AM • 320,540 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Open Range/73922/73922.pdf