Claim explorer / evidence thread
Claim 73765
MYRV 12024 • Stephanie • Paid • prime-time
risk 0.00
deadline Overdue / escalation ready
images 0
matched 13
review 16
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
79d elapsed • 0d remaining
Analyzed
Completed stage
79d elapsed • 0d remaining
Awaiting OEM
Completed stage
79d elapsed • 0d remaining
Auto-Approved
Completed stage
79d elapsed • 0d remaining
Payment Due
Completed stage
79d elapsed • 0d remaining
Escalation Eligible
Completed stage
79d elapsed • 0d remaining
Resolved
Overdue / escalation ready
79d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$5,375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
16
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
79 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 13, 2026, 5:03 PM to Oct 17, 2026, 3:01 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
79 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/October 2026/Prime Time/73765/Paid claim.pdf
Timeline
First seen Aug 13, 2026, 5:03 PM • last seen Oct 17, 2026, 3:01 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Oct 16, 2026, 10:03 AM • processor • Paid $2043.77 check 3241476 10/13/2026
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 1 • info / missing-doc asks 12 • approval signals 23
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES THEIR IS A LEAK IN THE GREY TANK PIPE AND IS LEAKING FROM UNDERBELLY. **CUSTOMER SENT IN VIDEO**
matched • confidence 0.83
complaint
CUSTOMER STATES THEIR IS A LEAK IN THE GREY TANK PIPE AND IS LEAKING FROM UNDERBELLY. **CUSTOMER SENT IN VIDEO**
matched • confidence 0.83
complaint
CUSTOMER STATES THEIR IS A LEAK IN THE GREY TANK PIPE AND IS LEAKING FROM UNDERBELLY. **CUSTOMER SENT IN VIDEO**
matched • confidence 0.83
complaint
Customer states there is a leak in the grey tank pipe and is leaking from underbelly. Customer sent in video
matched • confidence 0.83
cause
Failed plumbing on drain from shower RODRIGUEZ, TERESA Customer #: 60490
partial-match • confidence 0.62
cause
Failed plumbing on drain from shower RODRIGUEZ, TERESA Customer #: 60490
partial-match • confidence 0.62
cause
Failed plumbing on drain from shower RODRIGUEZ, TERESA Customer #: 60490 Misaligned P trap and broken plumbing fitting, connecting the drain pipe to the shower base
matched • confidence 0.86
cause
Failed plumbing on drain from shower
partial-match • confidence 0.62
correction
Drop underbelly. Remove failed plumbing. Install new plumbing from shower to grey tank. Reinstall underbelly. Test and reseal underbelly. Requesting 5.0 hrs
partial-match • confidence 0.63
correction
Drop underbelly. Remove failed plumbing. Install new plumbing from shower to grey tank. Reinstall underbelly. Test and reseal underbelly. Requesting 5.0 hrs
partial-match • confidence 0.63
correction
Dropped underbelly. Remove failed plumbing. Install new plumbing on from shower to grey tank. Reinstall underbelly. Test and reseal underbelly. Requesting 5.0 hrs Found through inspection the P-trap was misaligned. The elbow with the thread portion of the P-trap was at an angle and not straight up and down. The swivel bushing that connects the drain pipe to the shower drain tailpiece in the shower pan was broken off Removed a portion of the bottom board and foam from around that side of the tank for further inspection of the drain pipe Removed the P-trap cut the inch and a half line underneath the shower pan, adding a coupler and a new section of pipe after being measured with a new P-trap set in place and threaded to the tailpiece for the *60490* shower pan. Drain glued all the pieces together reconnected the P-trap to the shower. Make sure the all fittings were tight double checked again the connections and the tank around the tank and a second piece of drain pipe under the shower that came from the bathroom sink verified that all was connected properly Took a water hose inside, ran a lot of water through the bathroom sink which drains directly into the gray tank detected no leaks at the top of the gray tank or at the bottom of the gray tank But the hose in the shower pan ran water in the shower for several minutes straight at a high flow rate again verifying no leaks under the shower pan no leaks in the bottom board Secured the access panels under the bathroom sink and under the shower pan went outside, secured the bottom board using foam spray and reformed the entire area to ensure that it was properly sealed from rodents both on the black tank and the gray tank The job is now complete
matched • confidence 0.98
correction
Drop underbelly, remove failed plumbing. Install new plumbing from shower to gray tank. Reinstall underbelly. Test and reseal underbelly. Model# Dlr Sub Hrs 6.00 Sub
partial-match • confidence 0.63
complaint
CUSTOMER STATES THE KITCHEN FAUCET IS LEAKING
partial-match • confidence 0.57
complaint
CUSTOMER STATES THE KITCHEN FAUCET IS LEAKING
partial-match • confidence 0.57
complaint
CUSTOMER STATES THE KITCHEN FAUCET IS LEAKING
partial-match • confidence 0.57
complaint
Customer states the kitchen faucet is leaking
partial-match • confidence 0.57
cause
Leaking past seals
needs-review • confidence 0.29
cause
Leaking past seals
needs-review • confidence 0.29
cause
Leaking past seals Leaking from the base
needs-review • confidence 0.33
cause
Leaking past seals
needs-review • confidence 0.29
correction
Replace faucet Requesting 1.0 hr
partial-match • confidence 0.43
correction
Replace faucet Requesting 1.0 hr
partial-match • confidence 0.43
correction
Replace faucet Requesting 1.0 hr Removed all personal items from underneath the kitchen sink disconnected the waterlines remove the set screws. Remove the packing nut. Remove the old faucet completely set the new faucet in place tighten the packing nut down. Make sure that the Farrawood was properly aligned reset the set screws connected to waterlines. The job is now complete. *73765*
matched • confidence 0.67
correction
Replace kitchen faucet Model# Dlr Sub Hrs 1.00 Sub
partial-match • confidence 0.57
complaint
JOB ADDED: CUSTOMER STATES BLACK TANK FLUSH HANDLE IS GETTING STUCK
partial-match • confidence 0.38
complaint
JOB ADDED: CUSTOMER STATES BLACK TANK FLUSH HANDLE IS GETTING STUCK
partial-match • confidence 0.38
complaint
JOB ADDED: CUSTOMER STATES BLACK TANK FLUSH HANDLE IS GETTING STUCK - USE ONE FROM STOCK AND I WILL SEND STEPHANIE AN INVOICE
partial-match • confidence 0.38
complaint
Customer states black tank flush handle is getting stuck
partial-match • confidence 0.38
cause
Seal obstruction.
partial-match • confidence 0.41
cause
Seal obstruction.
partial-match • confidence 0.41
cause
Seal obstruction. Damaged. Handle broken actual gate valve sticking not opera
partial-match • confidence 0.62
cause
Seal obstruction.
partial-match • confidence 0.41
correction
Replace 3 waste valve assembly Requesting 2.0 hrs Page 1 of 3 © 2026 Integrated Dealer Systems *73765* Promised Date: 14 AUG 26 W/O: 73765
partial-match • confidence 0.64
correction
Replace 3 waste valve assembly Requesting 2.0 hrs Page 1 of 3 © 2026 Integrated Dealer Systems *73765* Promised Date: 14 AUG 26 W/O: 73765
partial-match • confidence 0.64
correction
Replace 3 waste valve assembly Requesting 2.0 hrs Took the unit to the dump station verified that the black tank was completely empty Removed the gate valve entirely taking the four bolts out removing the damaged valve in the malfunctioning valve installing the new valve with all new
partial-match • confidence 0.58
correction
Replace 3 waste valve assembly Model# Dlr Sub Hrs 2.00 Sub
partial-match • confidence 0.53
complaint
JOB ADDED: CUSTOMER STATES PANEL IN BATHROOM IS COMING APART
partial-match • confidence 0.46
complaint
JOB ADDED: CUSTOMER STATES PANEL IN BATHROOM IS COMING APART
partial-match • confidence 0.46
complaint
JOB ADDED: CUSTOMER STATES PANEL IN BATHROOM IS COMING APART
partial-match • confidence 0.46
complaint
Customer states panel in bathroom is coming apart
partial-match • confidence 0.46
cause
Vanity mirror panel has stripped out hardware. *73765*
partial-match • confidence 0.51
cause
Vanity mirror panel has stripped out hardware. *73765*
partial-match • confidence 0.51
cause
Vanity mirror panel has stripped out hardware. Cover came loose Screw stripped on one side of the mirror
partial-match • confidence 0.64
cause
Vanity mirror panel has stripped out hardware
partial-match • confidence 0.46
correction
Remove vanity. Fill holes. Reinstall vanity. Glue and screw for additional security. Requesting.5 hr
needs-review • confidence 0.31
correction
Remove vanity. Fill holes. Reinstall vanity. Glue and screw for additional security. Requesting.5 hr
needs-review • confidence 0.31
correction
Remove vanity. Fill holes. Reinstall vanity. Glue and screw for additional security. Requesting.5 hr Page 2 of 4 © 2026 Integrated Dealer Systems *73765* Cover came loose on the temperature control module for the water heater Promised Date: 08 OCT 26 W/O: 73765 Glued the face cover back in place used painters, tape to hold a secure until the glue dried Remove the mirror, but double-sided tape on both sides reattach the mirror slightly lower than the old holes holes on the left side of the mirror were stripped Job is now complete
partial-match • confidence 0.61
correction
Remove vanity. Fill holes. Reinstall vanity. Glue and screw for additional security Model# Dlr Sub Hrs 0.50 Sub
needs-review • confidence 0.31
complaint
JOB ADDED: CUSTOMER STATES SWITCH COVER ON TONGUE JACK CAME OFF
matched • confidence 0.72
complaint
JOB ADDED: CUSTOMER STATES SWITCH COVER ON TONGUE JACK CAME OFF
matched • confidence 0.72
complaint
JOB ADDED: CUSTOMER STATES SWITCH COVER ON TONGUE JACK CAME OFF *73765*
matched • confidence 0.77
complaint
Customer states switch cover on tongue jack came off
matched • confidence 0.72
cause
Missing
partial-match • confidence 0.35
cause
Missing
partial-match • confidence 0.35
cause
Damaged Entire toggle switch face was missing
partial-match • confidence 0.49
cause
Missing
partial-match • confidence 0.35
correction
Replace .5 hr RODRIGUEZ, TERESA Customer #: 60490
needs-review • confidence 0.31
correction
Replace .5 hr RODRIGUEZ, TERESA Customer #: 60490
needs-review • confidence 0.31
correction
Replace .5 hr Remove the six screws for the cover for the electric jack, including the rubber Gromit for the manual portion of the jack Disconnected the wires from both the tongue light and the power jack Damaged switch completely Installed the new switch into the cover reconnected all the wires reset all six screws put the rubber Gromit back in place on top job is now complete
matched • confidence 0.77
correction
Replace Model# Dlr Sub Hrs 0.50 Sub
needs-review • confidence 0.31
complaint
JOB ADDED: CUSTOMER STATES ALL THE COMPARTMENT DOOR LOCKS ARE LOOSE 1 - ONE ON DRIVERS SIDE 2 - ON PASSENGER SIDE
partial-match • confidence 0.49
complaint
JOB ADDED: CUSTOMER STATES ALL THE COMPARTMENT DOOR LOCKS ARE LOOSE 1 - ONE ON DRIVERS SIDE 2 - ON PASSENGER SIDE
partial-match • confidence 0.49
complaint
JOB ADDED: CUSTOMER STATES ALL THE COMPARTMENT DOOR LOCKS ARE LOOSE 1 - ONE ON DRIVERS SIDE 2 - ON PASSENGER SIDE
partial-match • confidence 0.49
complaint
Customer states all the compartment door locks are loose 1 on drivers side, one on passengers side
partial-match • confidence 0.49
cause
Out of adjustment *60490*
needs-review • confidence 0.31
cause
Out of adjustment *60490*
needs-review • confidence 0.31
cause
Out of adjustment Backing nuts, loose set screws for the lock latch loose *60490*
partial-match • confidence 0.44
cause
Out of adjustment
needs-review • confidence 0.31
correction
Adjusted and tightened. Tested all locks and latches. Requesting.5 hr
needs-review • confidence 0.31
correction
Adjusted and tightened. Tested all locks and latches. Requesting.5 hr
needs-review • confidence 0.31
correction
Adjusted and tightened. Tested all locks and latches. Requesting.5 hr Passenger side rear compartment door both the packing nuts were loose and the set screws for the actual latch loose adjusted both the lock and the thumb lock verified that the key work properly check the front two compartments. The locks were secure not moving. Job is now complete.
matched • confidence 0.66
correction
Adjusted and tightened. Tested all locks and latches. Model# Dlr Sub Hrs 0.50 Sub
needs-review • confidence 0.31
Evidence Thread
Ashlee Olsen
processor • Aug 13, 2026, 5:03 PM
submitted PA#2776514
Stephanie Kendziorski
processor • Aug 18, 2026, 1:20 PM
@Jeannette B For job 2 - The vendor requires pictures of the entire base of the faucet. We will need pictures of the markings/writing on the back of the faucet.
Stephanie Kendziorski
processor • Aug 18, 2026, 1:24 PM
@Jeannette B Job 1 approved 6.0
Job 2 - need info, separate note
Job 3 - denied - maintenance issue per Dennis Plank at FR
Job 4 - approved .5
Job 5 - approved .2 - no part return needed
Job 6 approved - .5
Jeannette Britton
dealer_or_external • Aug 19, 2026, 6:08 PM
@Stephanie K I just uploaded 2 additional pictures of the faucet, as requested.
Stephanie Kendziorski
processor • Aug 21, 2026, 10:14 AM
Job 2 is now approved for .4 - Lippert is only authorizing for the replacement of the cartridge - part number 2024056678 (style d cartridge)
Jeannette Britton
dealer_or_external • Aug 21, 2026, 10:36 AM
@Stephanie K I will need to get with the Tech on Job 2. Not sure how replacing the cartridge will take care of the faucet leaking at the seals. I have green dots on the faucet itself where its leaking from
Stephanie Kendziorski
processor • Aug 21, 2026, 10:49 AM
Keep me posted and let me know if I need to update it.
Jeannette Britton
dealer_or_external • Aug 21, 2026, 10:58 AM
He will not be in till after 11:00, our time, but his correction was replace it and to replace a cartridge seems to be a waist of money and tech's time just for the customer to bring back for it leaking in the same area
Stephanie Kendziorski
processor • Aug 21, 2026, 11:04 AM
I can email them and see if they can adjust and approve the faucet. They had all the pictures and the faucet being replaced is what was requested. I will see what I can do!
Stephanie Kendziorski
processor • Aug 24, 2026, 10:07 AM
@Jeannette B - job 3 is now approved for 2.0 hours to replace
Still waiting to find out on the faucet
Stephanie Kendziorski
processor • Aug 24, 2026, 2:20 PM
@Jeannette Britton faucet replacement is now approved for .8, you should also have a copy of the email.
Jeannette Britton
dealer_or_external • Oct 8, 2026, 10:45 AM
@Stephanie K I am ready to close this WO but the labor for line 3 is off. On the FR portal it's showing the labor total $380.00 but on our WO the labor total is $390.00, for 2hrs
Stephanie Kendziorski
processor • Oct 8, 2026, 10:55 AM
The labor rate approved on this RO is $190/hour. Labor should be $380 for job 3. You'll need to adjust on your end.
Stephanie Kendziorski
processor • Oct 8, 2026, 10:58 AM
Your rate of $195 didn't get approved until after this work order was put in. That is where the $10 is coming from.
Jeannette Britton
dealer_or_external • Oct 8, 2026, 10:58 AM
@Stephanie K I thought it was kind of weird that all other lines were at $195.00 but not that line. I will be finalizing soon and submitting for payment. Thank you!
Stephanie Kendziorski
processor • Oct 8, 2026, 11:01 AM
All the other lines on this work order should also be at $190.
Jeannette Britton
dealer_or_external • Oct 8, 2026, 11:07 AM
@Stephanie K According to the portal the other job lines are at $195.00. I just uploaded the final copy and submitted for payment.
Stephanie Kendziorski
processor • Oct 8, 2026, 11:15 AM
I am not seeing that.
Job 1 shows approved at 6 hours for $1140
Job 2 shows approved at .8 for $152
JOb 2 approved 2.0 at $380
Job 4 approved .5 at $95
Job 5 approved .2 at $38
Job 6 approved .5 at $95
All of that is 10 hours total, for a total approved labor amount of $1900.
However, with that said, your final copy dollar amounts for the labor are correct. Is it possible that the labor rate displays in your system at $195 but the amount can be manually changed? Your rates on the work order reflect $190 - which is correct.
Stephanie Kendziorski
processor • Oct 8, 2026, 11:16 AM
I am not seeing that.
Job 1 shows approved at 6 hours for $1140
Job 2 shows approved at .8 for $152
JOb 3 approved 2.0 at $380
Job 4 approved .5 at $95
Job 5 approved .2 at $38
Job 6 approved .5 at $95
All of that is 10 hours total, for a total approved labor amount of $1900.
However, with that said, your final copy dollar amounts for the labor are correct. Is it possible that the labor rate displays in your system at $195 but the amount can be manually changed? Your rates on the work order reflect $190 - which is correct.
Jeannette Britton
dealer_or_external • Oct 8, 2026, 11:17 AM
@Stephanie K I changed the labor rate for job 3 before I closed it to make the labor hours match.
Stephanie Kendziorski
processor • Oct 8, 2026, 11:21 AM
What I mean is all of the lines on the work order final copy that you sent me are billed at $190 per hour. They are not $195. I'm not sure where you're seeing they were showing $195 per hour because the portal shows $190, and your labor on the work order is billed at $190.
Stephanie Kendziorski
processor • Oct 8, 2026, 11:35 AM
Submitted for payment
Stephanie Kendziorski
processor • Oct 16, 2026, 10:03 AM
Paid $2043.77 check 3241476 10/13/2026
Claim Files
73765F.pdf
main-pdf • Oct 8, 2026, 11:01 AM • 324,777 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73765/73765F.pdf
73765F.pdf
main-pdf • Oct 8, 2026, 11:01 AM • 324,777 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Prime Time/73765/73765F.pdf
73765.pdf
main-pdf • Aug 13, 2026, 4:01 PM • 315,508 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73765/73765.pdf