Claim Detail

Black tank is leaking into underbelly INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.38

Black tank is leaking into underbelly INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.37

Black tank leaking, black vent not connected INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.41

Need to take toilet off and check all pipe connections from toilet to black tank . Toilet ring threads are leaking from top threads , need to take apart 3 male fitting off of toilet ring and re seal with thread tape and dope .once both threads are put back together with new tape and dope need to re install toilet ring and fitting onto black tank and re install toilet . Requesting one hour for repair

partial-match • confidence 0.54

Need to take toilet off and check all pipe connections from toilet to black tank . Toilet ring threads are leaking from top threads , need to take apart 3 male fitting off of toilet ring and re seal with thread tape and dope .once both threads are put back together with new tape and dope need to re install toilet ring and fitting onto black tank and re install toilet . Requesting one hour for repair

partial-match • confidence 0.57

dealer_or_external • Jul 23, 2026, 11:07 AM

@Jeannette Britton

processor • Jul 23, 2026, 1:42 PM

Submitted PA 2753334

processor • Jul 23, 2026, 2:22 PM

Approved 1.0 @Jeannette B

dealer_or_external • Aug 25, 2026, 11:32 AM

@Stephanie K There is going to be a lot more time than what was approved. This is what the tech wrote and he has a total of 9 hours into this job. If you need me to re-submit it let me know: I resealed the threads from the toilet ring to the top of the black tank. During the testing once the tank was full with water I noticed a loud pop noise and a bunch of water started to pour out of the underbelly. Upon inspection of the new leak, that started when I heard the pop sound is the black tank vent is not glued or properly installed to the top of the black tank. In order to fix the black tank vent we needed to remove the bathroom vanity in order to get better access to the top of black tank where we needed to remove the glue and vent connection on top of black tank. Had to cut the silicon on the top edges. Once silicon was cut we had to remove hot and cold lines to sink. Once water lines are removed we can remove the water lines for outside spray port and city water connection . Hen we can remove the sink drain and unscrew . Will need to cut off and remove the zip tie securing the tank vent under sink . Once all plumbing connections are disconnected we need to then do the same with the 12v outlet .need to completely take apart gfci box in order to pull away the vanity . Once all electrical and water connections are disconnected from vanity we can remove vanity and begin to cut a bigger access panel to give me adequate space to make the repair . Once I have a good access panel cut i need to cut off the sink vent and drain to give me space to work on cutting the hole bigger .I can then get a router or similar tool to cut away floor that is causing the vent pipe to not connect to the black tank .once a good space is made for the vent pipe to easily slide into black tank connection we can then use abs adhesive to join the vent pipe to the top of the black tank and apply pressure to it while we let the adhesive set .once pipe is glued in place we need to retest for leaks, if no leaks found we can then re install vanity in the reverse order we took it apart . Requesting 8 hours for repair

processor • Aug 25, 2026, 1:38 PM

Emailed Chris Fendt at FR to get auth for additional labor

processor • Aug 25, 2026, 3:23 PM

@Jeannette B Do you have any additional pictures from what the tech found after resealing the threads to support the additional labor? Forest River is asking for them.

dealer_or_external • Aug 25, 2026, 3:32 PM

@Stephanie K I uploaded additional pictures and Chris did call Forest River. He said he spoke with our Rep. and he is authorized the additional time

processor • Aug 25, 2026, 3:34 PM

Ok, thank you. I will let Chris @ FR know this. He usually asks who they talked to...was is Brandt Claire?

dealer_or_external • Aug 25, 2026, 3:35 PM

@Stephanie K When I asked him last week he could not remember he just told me it was our FR Rep.

processor • Aug 25, 2026, 3:36 PM

Ok. Thanks.

processor • Aug 26, 2026, 8:37 AM

@Jeannette B Chris Fendt at FR responded to my email about Chris talking with your rep at FR and said that verbal authorizations are not given over the phone. Do you have any call logs, or was FR emailed at any time regarding this? I'm going to need something to support it. Chris at FR said "sure hope you have call logs or an email chain because warranty did not authorize this."

dealer_or_external • Aug 27, 2026, 12:17 PM

@Stephanie K I think the lady's name was Heather. She was aware of additional information on the WO and I was instructed to notify you. Chris has received a call back from FR, when he returns he will call her back. **I may be incorrect on the name so lets wait till I get with Chris**

processor • Aug 28, 2026, 10:50 AM

Any update?

dealer_or_external • Aug 28, 2026, 6:06 PM

@Stephanie K He tried calling back but she did not answer. He will call again on Monday

processor • Sep 1, 2026, 12:54 PM

Did he try calling yesterday?

dealer_or_external • Sep 2, 2026, 11:52 AM

@Stephanie K So, Chris will not be in today but I have a sticky on my computer to get with him when he comes in

dealer_or_external • Sep 3, 2026, 5:40 PM

@Stephanie K I forgot to let you know Chris did not make it in again today. As soon as he gets in I will get with him on this

processor • Sep 4, 2026, 11:53 AM

Ok, let me know. :)

dealer_or_external • Sep 4, 2026, 1:35 PM

@Stephanie K I will get with Chris on Tuesday. He did not make it in again today and I'm off Mondays.

processor • Sep 8, 2026, 11:10 AM

@Jeannette B Chris Fendt at FR authorized a total of 4.0 hours for the repair to the black tank, stating that "it should not have taken as much time as you requested" in response to the 8 hours.

dealer_or_external • Sep 8, 2026, 1:01 PM

@Stephanie K Chris is asking if that is on top of the original 1.0 hour that was approved for the vent not being connected. He is stating the 4.0 total for the vent not being connect and then the additional repair is unacceptable.

processor • Sep 8, 2026, 1:30 PM

No, that was total. So he added an additional 3.0 hours to the already approved 1.0 hour.

processor • Sep 8, 2026, 3:29 PM

@Brian P @Jeannette B Hey guys. Chris Fendt at FR responded to my email about getting the labor time closer to 8 hours for the additional repair. He said, "possible to get the tech to break down his labor times?" He stated he asked for this when I requested the additional labor the first time on August 25th. His email states nothing on keeping track of labor when he asked for pictures, which were sent to him later that afternoon on the 25th. I'd like to respond to him and I am providing what I'd like to say so you can tell me if I am overstepping or would like it reworded in any way. I'm also sending the entire email chain to you, so you can review and see if I missed his request to keep track of labor. I would like to say: "Chris, I am not seeing a request to keep track of labor when you asked for the pictures on August 25th, which I sent later that afternoon. Every time we provide a labor breakdown, it rarely gets approved as requested. We're already in for 9 hours, and I think having the tech spend another 30 minutes or so doing a labor breakdown when they don't get approved as requested any way is not a good time investment."

dealer_or_external • Sep 8, 2026, 3:33 PM

@Stephanie K You are not over stepping at all, because you are right, every time we do a breakdown it's never approved, even when we do flat times.

processor • Sep 8, 2026, 3:35 PM

Ok, I'll roll with it.

dealer_or_external • Sep 8, 2026, 3:40 PM

Sounds good. You are correct, the factory wants us to spend more time breaking down the time we are not ever going to get. They should know how to break it down themselves.

dealer_or_external • Sep 8, 2026, 3:56 PM

@Stephanie K Thank you!!

processor • Sep 9, 2026, 9:50 AM

@Jeannette B @Brian P Good morning - sorry this is the first thing you see today. Richard responded to my email early this morning after I had sent Chris Fendt the email about you providing a labor breakdown and he doesn't think Chris is being unreasonable asking for it. For some reason, Richard is under the impression the 8 hours was already authorized. I explained to him that right now, we only have 4 hours and that in the past providing a labor breakdown has not gotten us authorization for the time requested. He responded back and said they do review them and that if the time is fair then there would not be a reason to reduce the claim. I am assuming since Richard has now chimed in, Chris probably won't respond to my email until a labor breakdown is provided. I know this is not what we wanted to hear - but is there any way a basic labor breakdown could be provided? Let me know how you want me to move forward with this one. I'll send you the email chain again so you can see Richard's responses.

dealer_or_external • Sep 9, 2026, 10:12 AM

@Stephanie K Chris is not wanting the tech to take more time to do a break down since the job is complete, pictures were taken throughout the process, and he called to inform there would be quite a bit more time needed. We will eat the extra labor time. I appreciate all you did on getting the 3 additional hours though :)

processor • Sep 9, 2026, 11:25 AM

Just a note: as mentioned on our phone call, I am going to give it one more go. Richard is on vacation until the 10th, so he may not respond right away.

dealer_or_external • Sep 9, 2026, 11:26 AM

Thank you. I put that in the comments on the work order

dealer_or_external • Sep 9, 2026, 12:08 PM

Thank you

processor • Sep 10, 2026, 9:22 AM

@Jeannette B @Brian P Well - here we are again, bright and early with this one. Happy Thursday! Anyway - Chris Fendt did send me a breakdown of labor he figured to get to 4.0 hours - one big thing I noticed with his breakdown that he provided is he did not give any time for the removal of the vanity, hot/cold lines or the outlet. Basically, he gave time to remove the cabinet door for access to do the repair. I am questioning it - but just wanted to let you know where we are at. His email is below, let me know if you see anything else that seems off. Hello Rich and Stephanie,   Here is my labor breakdown for the above claim, labor line 1     2753334 B527381 (Although not mentioned in repair write up, underbelly ) Remove area of underbelly for inspection     .50 Remove toilet and waterline   .25 Remove cabinet door on lav base    .20 Cut plumbing access hole larger   .20 Unhook P-Trap from sink tail piece    .20 Access and cut drain waste and vent pipe above the floor  .20 Pull vent/ drain pipe out of tank and hole .20 Using pi router or larger hole saw enlarge hole for drain/ vent  .50 Install new Pipe section and grommet into tank/ cut to height/replumb .50 Re-attach P-Trap to sink tail piece   .20 Resecure toilet and waterline   .25 Flow test and flood test for leaks   .30 Resecure underbelly including foaming gaps  .50   Total      4.0 houra

dealer_or_external • Sep 10, 2026, 9:53 AM

@Stephanie K Good morning. I appreciate all you are doing on this, however I have to wonder if Chris has ever worked on a unit. Anyway I hope you have a good day!

processor • Sep 10, 2026, 10:00 AM

They're going to bump it up to 6.0 hours total.

dealer_or_external • Sep 10, 2026, 10:03 AM

@Stephanie K I will take it. Thank you!

processor • Sep 10, 2026, 10:03 AM

Sorry I couldn't get you the full time!

dealer_or_external • Sep 10, 2026, 10:03 AM

@Stephanie K I appreciate all you did :)

dealer_or_external • Sep 10, 2026, 10:18 AM

You did awesome! Thank you!

processor • Sep 10, 2026, 12:20 PM

Submitted for payment

processor • Sep 17, 2026, 11:41 AM

Paid $1158.40 check 3226915 9/15/2026