Claim 73431

Claim explorer / evidence thread

Claim 73431

MYRV 12024 • Stephanie • Write Off • open-range

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 9

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

157d elapsed • 0d remaining

Analyzed

Completed stage

157d elapsed • 0d remaining

Awaiting OEM

Completed stage

157d elapsed • 0d remaining

Auto-Approved

Completed stage

157d elapsed • 0d remaining

Payment Due

Completed stage

157d elapsed • 0d remaining

Escalation Eligible

Overdue / escalation ready

157d elapsed • 0d remaining • Overdue

Resolved

Upcoming statutory deadline

157d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

157 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

Dossier completeness

Files 13 • RO lines 6 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 7

Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported

US dispute readiness

Evidence packet check

Condensed packet watch

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Condensed packet watch

Close to a bulky packet. Trim, paginate, and preflight before escalation.

Chronology

Ready to order

Visible span: May 28, 2026, 7:01 PM to Oct 20, 2026, 2:57 AM.

Indexed evidence

8 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

157 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73431/WO_73431_JOB_1_2026.10.15_12.24.10.jpg

Timeline

First seen May 28, 2026, 7:01 PM • last seen Oct 20, 2026, 2:57 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

17 indexed side comments on this claim.

Latest visible thread signal

Oct 23, 2026, 11:59 AM • dealer_or_external • Thank you, I corrected it on our end. I appreciate you letting me know.

Role mix

Dealer 0 • OEM 0 • Processor 10

Decision cues

Denial signals 1 • info / missing-doc asks 8 • approval signals 4

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Close-up of textured fabric/screen with fraying or separation along right seam.

Human interpretation • confidence 0.55

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

RV awning underside shown with visible fabric rippling/waviness; no ID plate or paperwork visible.

Human interpretation • confidence 0.72

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Photo shows Solera awning fabric/roll label; no visible damage shown.

Human interpretation • confidence 0.82

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

RV awning underside and support arm shown; no obvious damage or ID visible.

Human interpretation • confidence 0.55

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

Claim Lines

complaint

AWNING FABRIC HAS PIN HOLES

needs-review • confidence 0.23

complaint

AWNING FABRIC HAS PIN HOLES

needs-review • confidence 0.15

complaint

AWNING FABRIC HAS PIN HOLES

needs-review • confidence 0.15

cause

DEFECTIVE FABRIC KEHLER, GARY VERNON Customer #: 61680

needs-review • confidence 0.12

cause

DEFECTIVE FABRIC KEHLER, GARY VERNON Customer #: 61680

needs-review • confidence 0.04

cause

DEFECTIVE FABRIC KEHLER, GARY VERNON Customer #: 61680

needs-review • confidence 0.04

correction

REMOVE AND REPLACE FABRIC 2.00HRS Subtotal for

needs-review • confidence 0.12

correction

REMOVE AND REPLACE FABRIC 2.00HRS Subtotal for

needs-review • confidence 0.04

correction

REMOVE AND REPLACE FABRIC 2.00HRS Subtotal for

needs-review • confidence 0.04

Evidence Thread

Stephanie Kendziorski

processor • May 29, 2026, 9:17 AM

Submitted PA J01564566

Stephanie Kendziorski

processor • Jun 1, 2026, 9:02 AM

@Brian P Jayco is asking for pictures of the pinholes from the top of the fabric. All the pictures I have appear to be the underside.

Stephanie Kendziorski

processor • Jun 4, 2026, 7:09 PM

@Brian P Just an update, Jayco stated the top pics are required for vendor review. I asked them to direct me to where it states that, the notes in the policy manual only state pictures of defect and tags, both of which you sent. I'll keep you posted.

Stephanie Kendziorski

processor • Jun 8, 2026, 4:54 PM

@Brian P Vendor is asking for pictures of the awning fabric from the top side. It was sent to the vendor without, and they came back asking for them. I don't think we're going to have a way to get it approved without them.

Brian Parrott

dealer_or_external • Jun 9, 2026, 11:40 AM

I will get them once we do the job. I ordered the fabric, it has to be done either way

Sarah Caffrey

dealer_or_external • Jul 29, 2026, 1:51 PM

@Jeff M @Brian P it looks like we received the fabric 6/18. What is the status?

Brian Parrott

dealer_or_external • Jul 29, 2026, 2:17 PM

The customer has not responded. You have also sent a message.

Stephanie Kendziorski

processor • Aug 18, 2026, 9:50 AM

Just a reminder on this one in case you were able to get in touch with the customer - in order for this to be approved the vendor needs pictures of the holes from the top side of the awning.

Brian Parrott

dealer_or_external • Aug 18, 2026, 10:39 AM

The customer has not responded to bringing the unit in for repairs as of yet

Stephanie Kendziorski

processor • Sep 1, 2026, 1:12 PM

Since this is not yet approved and customer has not responded to attempts to get back in for repair, I would like to move this to the non-claimable folder if you're ok with that. If customer comes back in and we can get pictures of the awning fabric from the top, I can address the feedback in the portal to get it approved.

Brian Parrott

dealer_or_external • Sep 1, 2026, 2:42 PM

Ok, sounds good. Hopefully we hear from him soon since fall is almost upon us

Stephanie Kendziorski

processor • Oct 19, 2026, 2:49 PM

@Brian P This has been denied. Vendor stated that the holes are consistent with contact, and therefore deemed damage.

Stephanie Kendziorski

processor • Oct 23, 2026, 8:46 AM

@Brian P Is there any chance you took down the serial number of the new fabric? When I put in the part number it is a required field.

Brian Parrott

dealer_or_external • Oct 23, 2026, 9:21 AM

No, however the unit is still here, I can go get the numbers in a few.

Stephanie Kendziorski

processor • Oct 23, 2026, 9:22 AM

Oh, ok! I got worried when I saw the completed date thinking the customer may have picked up. thank you!

Stephanie Kendziorski

processor • Oct 23, 2026, 11:55 AM

Hey @Brian P, I'm not sure if you can adjust it still, but the labor is calculating at $282 for 1.5 hours. I've got this submitted for you now, so I don't need a new copy.

Brian Parrott

dealer_or_external • Oct 23, 2026, 11:59 AM

Thank you, I corrected it on our end. I appreciate you letting me know.

Claim Files

73431F.pdf

main-pdf • Oct 15, 2026, 5:20 PM • 307,459 bytes

/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73431/73431F.pdf

73431.pdf