Claim explorer / evidence thread
Claim 73288
MYRV 12024 • Stephanie • Write Off • open-range
risk 0.70
deadline Overdue / escalation ready
images 53
matched 1
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
3
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 55 • RO lines 33 • human-described photos 53 • 3C yellow • reconciliation reconciled • linked side comments 0
Gaps: three c not quality ready • sidebar comments not linked • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 31, 2026, 2:57 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=53; damage=0; unit=0; parts=0; doc=20; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2024 Open Range • VIN 58TBM0BL9R3EG3054
Path
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73288
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 31, 2026, 2:57 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
5 indexed side comments on this claim.
Latest visible thread signal
May 8, 2026, 10:07 AM • processor • @Jeannette B Job 1 denied
Role mix
Dealer 0 • OEM 0 • Processor 3
Decision cues
Denial signals 1 • info / missing-doc asks 3 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Photo shows a close-up of a Dexter axle/tube identification label under the RV frame/floor. No visible physical damage is evident in this image.
Visible label/text:
- Dexter / Highland Ridge
- Large ID: 0323588
- PO: 03471752
- DEX #: 8459488
- D35 capacity: 3500 lbs
- Due: 2024-01-08
- ORD: 685347-2
- S/N: 134421532004
- HF = 86.50, SC = 68.50
- “NEV-R-ADJUST”
- “Plant 13”
- “4 OF 24”
Components/repair context:
- Appears to document axle specifications/serial information, likely for parts ver
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Photo shows a close-up of a Dexter/Highland Ridge axle tube label under the RV. No visible damage is shown in this image; it appears to document axle identification/specifications for the claim.
Visible label/text:
- Dexter logo
- Highland Ridge, 965 N Van Buren St.
- Large ID: 0323588
- Plant 13
- DEX #: 8459488
- Due: 2024-01-08
- ORD: 685347-2
- S/N: 134421532004
- PO: 03471752
- D35 capacity: 3500 lbs
- HF = 86.50, SC = 68.50
- “NEV-R-ADJUST”
- “4 of 24” and partial barcode
Parts/component
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Under-RV wheel/suspension photo for claim case 73288. Visible components include a tire/wheel area, leaf spring, axle/hanger hardware, frame/underbelly structure, wiring/line nearby, and concrete shop floor.
Visible issue: tire tread shows significant uneven/abnormal wear, with a broad smooth/worn band and reduced tread depth compared with adjacent ribs. No obvious blowout or sidewall rupture visible. Suspension/frame hardware shows surface rust but no clearly visible break in this image.
No r
Human interpretation • confidence 0.00
document-photo
Underbody view of RV wheel/axle area. Visible tire shows significant tread wear/balding across the center/right portion of the tread, with remaining tread more visible on the outer edge. No obvious blowout, sidewall cut, or separated tread visible in this photo. Adjacent components include leaf spring suspension, axle/hanger/bracketry, underbelly panel, wiring/line, and frame members with surface rust on metal parts. No readable labels, DOT/tire markings, or document text visible.
Repair contex
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Close-up of trailer tire sidewall showing size markings; no obvious damage visible.
Human interpretation • confidence 0.71
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Photo shows the underside/curbside wheel area of an RV/trailer in a service lot.
- **Visible components:** Tire and wheel/rim, lower side skirt/fender area, underbelly/frame area, adjacent body side/trim.
- **Visible condition/damage:** Tire appears very close to the lower body/fender/underbelly area, suggesting possible clearance, rubbing, suspension/axle alignment, or wheel-position concern. No obvious blowout, missing tread, or clear body panel breakage is visible from this angle.
- **Labels
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Image shows a close-up of a Dexter axle/tube label under an RV.
- **Visible component:** Black round axle tube with white Dexter/Highland Ridge identification label.
- **Visible damage/condition:** No clear mechanical damage visible to the axle in this photo. Label is slightly dirty/scuffed/peeling at the edge with a small nick/tear.
- **Readable label text:**
- DEXTER
- HIGHLAND RIDGE, 965 N VAN BUREN ST.
- Large number: **0323588**
- Plant 13
- DEX #: **8459488**
- PO:
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Underbody view of travel trailer/RV near wheel/axle assembly.
- **Visible components:** Tire/wheel, axle tube, leaf-spring/suspension hanger/bracket, underbelly corrugated panel, frame/underside, brake/electrical wiring.
- **Visible condition/damage:** Several loose/dangling wires are visible near the wheel/axle area and underbelly; wiring appears unsecured and possibly disconnected/cut. Suspension bracket/hanger shows surface rust/corrosion but no obvious fracture visible in this photo. No cle
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
Claim Lines
complaint
CUSTOMER REQUESTS CHECK AXLES STATES TIRES ARE WEARING ON THE INSIDE OF THE REAR AXLES BEBOW, JOHN JAY Customer #: 58469
partial-match • confidence 0.71
complaint
CUSTOMER REQUESTS CHECK AXLES STATES TIRES ARE WEARING ON THE INSIDE OF THE REAR AXLES BEBOW, JOHN JAY Customer #: 58469
unreviewed • confidence 0.00
complaint
CUSTOMER REQUESTS CHECK AXLES STATES TIRES ARE WEARING ON THE INSIDE OF THE REAR AXLES BEBOW, JOHN JAY Customer #: 58469
unreviewed • confidence 0.00
complaint
CUSTOMER REQUESTS CHECK AXLES STATES TIRES ARE WEARING ON THE INSIDE OF THE REAR AXLES BEBOW, JOHN JAY Customer #: 58469
unreviewed • confidence 0.00
complaint
CUSTOMER REQUESTS CHECK AXLES STATES TIRES ARE WEARING ON THE INSIDE OF THE REAR AXLES BEBOW, JOHN JAY Customer #: 58469
unreviewed • confidence 0.00
complaint
Customer requests that the axles be checked, tires are wearing on the inside of the rear axles
needs-review • confidence 0.06
cause
Bent axle Badly damaged tires
partial-match • confidence 0.71
cause
Bent axle Badly damaged tires
unreviewed • confidence 0.00
cause
Bent axle Badly damaged tires
unreviewed • confidence 0.00
cause
Bent axle Badly damaged tires
unreviewed • confidence 0.00
cause
Bent axle Badly damaged tires
unreviewed • confidence 0.00
cause
CompFail Found that the axle was badly bent, and the tires are abnormally worn.
needs-review • confidence 0.09
correction
Examine the tires and rear axle after close inspection found that the axle is definitely bent causing abnormal wear on the tires. Recommendation axle replacement. Recommendation tire replacement request 1.5 hours for axle replacement and tire install. Labor Job # Description Total 1 AXLE DIAGNOSE 195.00 Other Services Code Description Qty Price Total *58469* SS SHOP SUPPLIES 1.00 20.48 20.48 Subtotal for Job #1: 215.48 Job #2 - External
matched • confidence 0.81
correction
Examine the tires and rear axle after close inspection found that the axle is definitely bent causing abnormal wear on the tires. Recommendation axle replacement. Recommendation tire replacement request 1.5 hours for axle replacement and tire install. Labor Job # Description Total 1 AXLE DIAGNOSE 195.00 Other Services Code Description Qty Price Total *58469* SS SHOP SUPPLIES 1.00 20.48 20.48 Subtotal for Job #1: 215.48 Job #2 - External
unreviewed • confidence 0.00
correction
Examine the tires and rear axle after close inspection found that the axle is definitely bent causing abnormal wear on the tires. Recommendation axle replacement. Recommendation tire replacement request 1.5 hours for axle replacement and tire install. Labor Job # Description Total 1 AXLE DIAGNOSE 195.00 Other Services Code Description Qty Price Total *58469* SS SHOP SUPPLIES 1.00 20.48 20.48 Subtotal for Job #1: 215.48 Job #2 - External
unreviewed • confidence 0.00
correction
Examine the tires and rear axle after close inspection found that the axle is definitely bent causing abnormal wear on the tires. Recommendation axle replacement. Recommendation tire replacement request 1.5 hours for axle replacement and tire install. Labor Job # Description Total 1 AXLE DIAGNOSE 195.00 Other Services Code Description Qty Price Total *58469* SS SHOP SUPPLIES 1.00 20.48 20.48 Subtotal for Job #1: 215.48 Job #2 - External
unreviewed • confidence 0.00
correction
Examine the tires and rear axle after close inspection found that the axle is definitely bent causing abnormal wear on the tires. Recommendation axle replacement. Recommendation tire replacement request 1.5 hours for axle replacement and tire install. Labor Job # Description Total 1 AXLE DIAGNOSE 195.00 Other Services Code Description Qty Price Total *58469* SS SHOP SUPPLIES 1.00 20.48 20.48 Subtotal for Job #1: 215.48 Job #2 - External
unreviewed • confidence 0.00
correction
Recommend axle replacement and tire replacement. Transaction Disp. Adj. Reason Req. Approved Approved type Main Op. Operation no Item number code Code Description Req. qty Unit Unit price amount quantity amount
needs-review • confidence 0.18
complaint
CUSTOMER STATES REFRIGERATOR WILL NOT TURN ON - HAS CODES 4 & 5 FLASHING
partial-match • confidence 0.63
complaint
CUSTOMER STATES REFRIGERATOR WILL NOT TURN ON - HAS CODES 4 & 5 FLASHING
unreviewed • confidence 0.00
complaint
CUSTOMER STATES REFRIGERATOR WILL NOT TURN ON - HAS CODES 4 & 5 FLASHING
unreviewed • confidence 0.00
complaint
CUSTOMER STATES REFRIGERATOR WILL NOT TURN ON - HAS CODES 4 & 5 FLASHING
unreviewed • confidence 0.00
complaint
CUSTOMER STATES REFRIGERATOR WILL NOT TURN ON - HAS CODES 4 & 5 FLASHING
unreviewed • confidence 0.00
cause
Customer complaint refrigerator flashing 5 not turning on
partial-match • confidence 0.63
cause
Customer complaint refrigerator flashing 5 not turning on
unreviewed • confidence 0.00
cause
Customer complaint refrigerator flashing 5 not turning on
unreviewed • confidence 0.00
cause
Customer complaint refrigerator flashing 5 not turning on
unreviewed • confidence 0.00
cause
Customer complaint refrigerator flashing 5 not turning on
unreviewed • confidence 0.00
correction
Started by plugging the unit into shore power making sure the battery disconnect was on. Opened the refrigerator the light did not come on the blue light inside was flashing on number five. Attempted to turn the refrigerator on by holding the on off button for 10 seconds refrigerator never turned on. Found that it should be a hard reset for the refrigerator. Disconnected shore power turned the battery disconnect off. Disconnected the battery completely also check the voltage on the battery to ensure that it had proper voltage the DC voltage was 13.2. Found that the refrigerator still had power remove the trim piece off of the solar controller took the four screws out disconnected power from the solar controller to the unit. We did a minimum of 10 minutes and then began reconnecting all of the power starting with the battery connecting the battery, Then connecting to the solar, then turning the battery disconnect on, then plugging the unit back into shore power. This time when I checked the refrigerator the refrigerator light was on I was able to adjust the temperature setting in the refrigerator to the highest setting will now allow the refrigerator to cool and check internal temperatures.
partial-match • confidence 0.63
correction
Started by plugging the unit into shore power making sure the battery disconnect was on. Opened the refrigerator the light did not come on the blue light inside was flashing on number five. Attempted to turn the refrigerator on by holding the on off button for 10 seconds refrigerator never turned on. Found that it should be a hard reset for the refrigerator. Disconnected shore power turned the battery disconnect off. Disconnected the battery completely also check the voltage on the battery to ensure that it had proper voltage the DC voltage was 13.2. Found that the refrigerator still had power remove the trim piece off of the solar controller took the four screws out disconnected power from the solar controller to the unit. We did a minimum of 10 minutes and then began reconnecting all of the power starting with the battery connecting the battery, Then connecting to the solar, then turning the battery disconnect on, then plugging the unit back into shore power. This time when I checked the refrigerator the refrigerator light was on I was able to adjust the temperature setting in the refrigerator to the highest setting will now allow the refrigerator to cool and check internal temperatures.
unreviewed • confidence 0.00
correction
Started by plugging the unit into shore power making sure the battery disconnect was on. Opened the refrigerator the light did not come on the blue light inside was flashing on number five. Attempted to turn the refrigerator on by holding the on off button for 10 seconds refrigerator never turned on. Found that it should be a hard reset for the refrigerator. Disconnected shore power turned the battery disconnect off. Disconnected the battery completely also check the voltage on the battery to ensure that it had proper voltage the DC voltage was 13.2. Found that the refrigerator still had power remove the trim piece off of the solar controller took the four screws out disconnected power from the solar controller to the unit. We did a minimum of 10 minutes and then began reconnecting all of the power starting with the battery connecting the battery, Then connecting to the solar, then turning the battery disconnect on, then plugging the unit back into shore power. This time when I checked the refrigerator the refrigerator light was on I was able to adjust the temperature setting in the refrigerator to the highest setting will now allow the refrigerator to cool and check internal temperatures.
unreviewed • confidence 0.00
correction
Started by plugging the unit into shore power making sure the battery disconnect was on. Opened the refrigerator the light did not come on the blue light inside was flashing on number five. Attempted to turn the refrigerator on by holding the on off button for 10 seconds refrigerator never turned on. Found that it should be a hard reset for the refrigerator. Disconnected shore power turned the battery disconnect off. Disconnected the battery completely also check the voltage on the battery to ensure that it had proper voltage the DC voltage was 13.2. Found that the refrigerator still had power remove the trim piece off of the solar controller took the four screws out disconnected power from the solar controller to the unit. We did a minimum of 10 minutes and then began reconnecting all of the power starting with the battery connecting the battery, Then connecting to the solar, then turning the battery disconnect on, then plugging the unit back into shore power. This time when I checked the refrigerator the refrigerator light was on I was able to adjust the temperature setting in the refrigerator to the highest setting will now allow the refrigerator to cool and check internal temperatures.
unreviewed • confidence 0.00
correction
Started by plugging the unit into shore power making sure the battery disconnect was on. Opened the refrigerator the light did not come on the blue light inside was flashing on number five. Attempted to turn the refrigerator on by holding the on off button for 10 seconds refrigerator never turned on. Found that it should be a hard reset for the refrigerator. Disconnected shore power turned the battery disconnect off. Disconnected the battery completely also check the voltage on the battery to ensure that it had proper voltage the DC voltage was 13.2. Found that the refrigerator still had power remove the trim piece off of the solar controller took the four screws out disconnected power from the solar controller to the unit. We did a minimum of 10 minutes and then began reconnecting all of the power starting with the battery connecting the battery, Then connecting to the solar, then turning the battery disconnect on, then plugging the unit back into shore power. This time when I checked the refrigerator the refrigerator light was on I was able to adjust the temperature setting in the refrigerator to the highest setting will now allow the refrigerator to cool and check internal temperatures.
unreviewed • confidence 0.00
Evidence Thread
Jeannette Britton
dealer_or_external • May 6, 2026, 11:26 AM
@Stephanie K
This customer requested I try getting some help from warranty. He thinks the axle may have been bent when he purchased and according to him he has only taken the unit out 3 times. I have left it as external for now until I hear from you
Stephanie Kendziorski
processor • May 6, 2026, 11:57 AM
Hey! Do you have any pictures of the axle tag? How many tires need to be replaced?
Jeannette Britton
dealer_or_external • May 6, 2026, 12:50 PM
@Stephanie K It is a double axle but he only mentioned the rear axle and tires. I just uploaded the axle tag.
Stephanie Kendziorski
processor • May 6, 2026, 1:45 PM
Submitted PA J01551639
Stephanie Kendziorski
processor • May 8, 2026, 10:07 AM
@Jeannette B Job 1 denied
Claim Files
Denial.pdf
main-pdf • May 8, 2026, 10:08 AM • 3,839 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/73288/Denial.pdf
Denial.pdf
main-pdf • May 8, 2026, 10:08 AM • 3,839 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Open Range/73288/Denial.pdf