Claim Detail

dealer_or_external • Jun 17, 2026, 10:50 AM

@Jeannette B

processor • Jun 17, 2026, 11:48 AM

@Jeannette B I have a draft started for this one, 2713185. However, for line 7 - the last time I tried to do a line for the manual missing, FR denied it and stated the manuals are available online. Do you still want me to try for that? I do think that you should have separate lines for the remotes missing. How many remotes are you replacing? What are they for? Fireplace and TV? For line 8 - do you have any pictures?

dealer_or_external • Jun 17, 2026, 1:20 PM

@Stephanie K I will check in the unit. I may find them like the last WO that had manuals missing

processor • Jun 17, 2026, 1:23 PM

OK, thank you. Also, if you're going back into the unit, I'm not seeing pictures for line 8. It looks like it may already be repaired though.

dealer_or_external • Jun 17, 2026, 2:08 PM

@Stephanie K I found the manuals and you are correct. Line 8 was completed and no pictures provided.

processor • Jun 18, 2026, 8:51 AM

Were the remotes with the manuals?

dealer_or_external • Jun 18, 2026, 9:35 AM

@Stephanie K I saw some in there I will admit I didn't pull everything out

processor • Jun 18, 2026, 9:46 AM

Ok, for the time being, I am going to be submit the PA without the manual and remote line. If a remote does end up being missing, I can add it later. But, if you saw some in the packet, I don't want to unnecessarily add jobs for those.

processor • Jun 18, 2026, 9:48 AM

Submitted PA 2713185

dealer_or_external • Jun 18, 2026, 2:44 PM

@Stephanie K That will work. Thank you

processor • Jun 19, 2026, 11:19 AM

@Jeannette B Job 1 - denied - All doors and drawers must be secured prior to extending or retracting slide out rooms Job 2 - denied - Damages are not warrantable. All doors and drawers must be secured prior to extending or retracting slide out rooms Job 3 - approved .2 Job 4 - approved .6 job 5 - approved .3 Job 6 - approved .2 Job 7 - JB found manuals and there were some remotes in the bag, did not enter, but if a remote is missing I can do a line later. Job 8 - denied, no pics

dealer_or_external • Jun 20, 2026, 10:59 AM

@Stephanie K Even though Job 1 & 2 was noted on the DAF?

processor • Jun 25, 2026, 1:47 PM

Yes, unfortunately. I emailed Chris at FR about it being noted on the DAF and this was his response: Hello Stephanie,   I understand your point but it is the responsibility of the person opening the slide outs and lowering the jacks and opening and closing the awnings that there is nothing that will interfere with the normal operations of these motorized items.  Someone did not look in the unit well enough to determine they needed to close that drawer before operating that slide out.    Damage occurred and you want that to be covered under warranty?    Forest River did not open that slide out room.    Sorry but this is still considered damage .

dealer_or_external • Jun 25, 2026, 6:07 PM

@Stephanie K LOL. Wow. Thank you for trying :)

dealer_or_external • Jul 18, 2026, 3:54 PM

@Stephanie K I know we have kind of gone back and forth with this one. I understand about making sure all drawers and doors being checked prior to opening, but on some of these units you cannot see different parts on the unit with the slides closed and once opened is when it's notices about doors, chairs and or drawers and cabinets.

processor • Jul 21, 2026, 2:52 PM

@Jeannette B I'll give it one more go, but I have to be honest, I'm not hopeful. Chris at FR really seemed to be sticking to the damages aren't covered. I did suspect maybe the wording the technician used was causing a problem - he said "slide interference" which to me, makes it seem like the slide was opened while the drawer was opened. I noticed in one of the pictures on line 2 that you could see the damaged drawer with the slide closed, so I brought his attention to that and mentioned that is how it was able to be noted on the DAF. I told him I thought it was more of an issue with the drawer not being properly installed rather than "slide interference" causing it to come open during transport and causing damage to the fascia and the drawer. I'll keep you posted. If my suspicion is incorrect, please let me know.

processor • Jul 27, 2026, 11:59 AM

Hey Jeannette. I have not heard back from Chris at FR regarding this one, and both of the lines still remain denied.