Claim Detail

CUSTOMER STATES AC NOT COOLING WITH ON BOARD GENERATOR

partial-match • confidence 0.63

DEFECTIVE UPPER UNIT

partial-match • confidence 0.63

REMOVED AND REPLACED AS PER AIRXCEL REPLACEMENT AC PROVIDED BY AIRXCEL AT NO CHARGE AUTH: INC-0148812 Labor Job # Description Total *39662* 1 A\/C DIAGNOSTIC TIME 292.50 Subtotal for Job #1: 292.50 Job #2 - External

partial-match • confidence 0.63

ESTIMATE TO ORDER REPLACEMENT REAR COMPARTMENT DOOR LATCH

partial-match • confidence 0.63

Compartment door latch broken

partial-match • confidence 0.73

Replaced new door latch Removed screws Added new door latch New striker door plate doesnt fit Old striker door plate still operational Photos attached 5/4/26 RP Labor Job # Description Total 2 COMPARTMENT DOOR LATCH R&R N/C Parts Part # Description Qty Price Total 20-5020 BAGGAGE DOOR LATCH W/ PADDLE 1.00 N/C N/C HANDLE - BLACK

partial-match • confidence 0.67

processor • Apr 28, 2026, 3:40 PM

@Brian Parrott did you do current diagnostics? Vendor needs to know what the supply air temp was, but the sheet I have looks like its from last year and not the current readings.

dealer_or_external • Apr 28, 2026, 4:13 PM

Yes, these are current diagnostics on the one we installed last year. Ambient temperature was around 75 degrees

processor • Apr 29, 2026, 11:52 AM

Ok. What was the supply temp? That box is not filled out on the form.

processor • Apr 29, 2026, 4:19 PM

@Brian P This is approved for 1.5 hours. I am going to email you the replacement verification form from AirXcel. The 4x6 rating plate sticker will need to be included with the claim for payment when it is time. Email will also have information about who the part will be shipped from.

dealer_or_external • Apr 29, 2026, 4:24 PM

Thank you

processor • May 4, 2026, 3:00 PM

Submitted for payment

processor • May 5, 2026, 9:52 AM

@Brian P @Sarah C Hi. Just wanted to let you know this has been processed, but they have your labor rate at $185/hour. If you want to update it with AirXcel, please use the link provided by them below and fill out the form. Sarah, I included you in this as well so you know when to expect a check. Please read all, important information provided.  Received, thank you.    This has been processed by our warranty dept and sent to accounting for payment to be issued.    In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM    Reference #73174     At this time your labor rate is $185.00 USD. If you want to change it, you must go here https://share.hsforms.com/1SjX1YtNtStGejzJGc1VrUQcbjaf 

dealer_or_external • May 5, 2026, 10:40 AM

Thank you

dealer_or_external • May 5, 2026, 12:41 PM

Yes, thank you! I have calendar reminders to submit increases with FR & Jayco. I need to figure out how to request an increase from Newmar.