Claim explorer / evidence thread
Claim 73131
MYRV 12024 • Stephanie • OEM Review • nucamp
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
85 days open in the visible workflow.
Recommended Action
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
25
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Aug 1, 2026, 2:55 AM.
Indexed evidence
4 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Other/73131/6215125600_350930_I.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Aug 1, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Aug 11, 2026, 10:02 AM • dealer_or_external • @Sarah C Good morning. This was submitted for payment on 07.09.26. I know Stephanie and Ree were going back and forth for some invoices
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 0 • info / missing-doc asks 31 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES SLIDE FAILED (2ND TIME)
needs-review • confidence 0.29
cause
Shoe failure on rear top bearing block causing track detachment and h column damaged. O'LEARY, JOHN Customer #: 59852 Unknown cause of shoe failure.
needs-review • confidence 0.34
correction
Order and replace schwintek assembly Completed
needs-review • confidence 0.29
Evidence Thread
Jeannette Britton
dealer_or_external • Apr 24, 2026, 4:18 PM
@Stephanie K
From what I understand Lippert has a year guarantee on the Schwintek package. I have included WO #71579 that was opened 05.12.25 & finalized on 07.01.25. We replaced Part #71-3755 -CONTROLLER V-SYNC II FOR SCHWINTEK IN-WALL S/O and Part #18666 - SCHWINTEK STD 32 X 61-3/4 HC51 RH1. The Schwintek has failed again. I dropped it in this file since I did not know where to place it
Stephanie Kendziorski
processor • Apr 27, 2026, 11:42 AM
Talked to Brian on this one, he advised Lippert typically only pays 1.5 hours of labor, but it is usually 6-8 hours per side. Will ask for 6, and see what Lippert says.
Stephanie Kendziorski
processor • Apr 27, 2026, 11:45 AM
Emailed Lippert for authorization
Stephanie Kendziorski
processor • Apr 29, 2026, 10:05 AM
@Jeannette Britton Could you please provide tolerance measurement photos for review? Please ensure the photos are taken straight on (not at an angle) and that all measurements are clearly legible. A total of eight measurements will be required.
Measurements should be taken from the slide wall to the edge of the column at each rack location, with photos captured at the following positions:
3 inches extended
Fully extended
Jeannette Britton
dealer_or_external • Apr 29, 2026, 10:27 AM
@Stephanie K
I have given back to the tech for the additional information.
Jeannette Britton
dealer_or_external • May 5, 2026, 5:14 PM
@Stephanie K
Uploaded measurements
Stephanie Kendziorski
processor • May 5, 2026, 7:20 PM
Hey Jeannette, just an FYI - the vendor specifically requested 8 pictures, not just the written measurements. I will send this over to them, but there is a chance you will still need to get pics.
Jeannette Britton
dealer_or_external • May 6, 2026, 9:55 AM
@Stephanie K
Oops I am so sorry, I thought I already uploaded the pictures. I will do that now.
Jeannette Britton
dealer_or_external • May 6, 2026, 9:58 AM
@Stephanie K
I just uploaded the pictures
Stephanie Kendziorski
processor • May 7, 2026, 11:43 AM
@Jeannette B Vendor has some additional questions.
1. What was the reason the system was originally replace?
2. Could you please provide the parallel measurements?
3. Do the floor rollers move freely by hand?
4. Do the V rollers move freely by hand?
5. Please provide the measurement of the slide box from RIGHT to LEFT.
6. Please provide the measurement of the slide opening cutout from LEFT to RIGHT.
Jeannette Britton
dealer_or_external • May 7, 2026, 6:13 PM
@Stephanie K I added the finalized WO in this file, 71579F - Is Lippert or Warranty wanting the above information from WO#71579? The complaint was:
CUSTOMER STATES WILL NOT CLOSE ALL THE WAY / WON'T GO OUT STRAIGHT.
The cause was:
Front upper bearing block has sheared from h column causing damage to rail and gears.
The correction was:
Replace entire schwintek system. Removed and replaced slide system.
I gave the WO back to Chris to be re-dispatched back to tech.
Stephanie Kendziorski
processor • May 8, 2026, 10:18 AM
Thank you. I had sent the original work order with the authorization request to them, so I will just remind them to look at that. I'll wait to send anything over though until we get 2-6 handled.
Stephanie Kendziorski
processor • May 12, 2026, 9:33 AM
Just a reminder, questions 2-6 in the comments above still need to be answered. Thank you!
Stephanie Kendziorski
processor • May 13, 2026, 1:59 PM
Spoke to Jeannette on the phone about this, recorded answers to questions and sent back to Lippert.
Stephanie Kendziorski
processor • May 15, 2026, 1:02 PM
@Jeannette B Lippert responded to the email, it does appear that you were included on that.
They would like the motors removed to manually extend the slide and then get the measurements, as they are required to be considered for warranty approval.
Stephanie Kendziorski
processor • May 20, 2026, 10:51 AM
I talked to Chris about this one yesterday. He said he was going to call them. I sent over all of the emails from Teesha and the case number to him.
Jeannette Britton
dealer_or_external • May 20, 2026, 3:32 PM
@Stephanie K
Chris called Lippert yesterday at 3:30 and was told the only other picture he needed. I have just uploaded that picture. Hope this is the end of the additional information they are requesting. Let me know if you need anything though.
Stephanie Kendziorski
processor • May 20, 2026, 4:03 PM
Ok. I will email it to Teesha. I'm going to CC you and Chris on the email as well. Thank you.
Stephanie Kendziorski
processor • May 28, 2026, 11:12 AM
@Jeannette B Per email from Teesha at Lippert this is approved for 4.0 hours.
Stephanie Kendziorski
processor • Jul 10, 2026, 11:25 AM
@Jeannette B Do you have an invoice from Lippert for the part? If so, can you send it to me?
Jeannette Britton
dealer_or_external • Jul 10, 2026, 11:27 AM
@Stephanie K @Rhianna S Will you please send invoice to Stephanie
Stephanie Kendziorski
processor • Jul 22, 2026, 2:33 PM
Still need the invoice for this, please.
Jeannette Britton
dealer_or_external • Jul 22, 2026, 4:17 PM
@Stephanie K I let Ree know. She thought it was already sent.
Stephanie Kendziorski
processor • Jul 28, 2026, 10:49 AM
@Rhianna S Good morning! Do you have an invoice for the vinyl and the silicone tubes? Lippert is asking for an invoice for every part.
@Jeannette B
Stephanie Kendziorski
processor • Jul 28, 2026, 3:44 PM
Thank you! I see the two for the silicone, but I am not seeing one for the vinyl insert, and I don't see it on either of the invoices that were uploaded. Are you still working on that or is there not one available?
Rhianna Szczesiul
dealer_or_external • Jul 28, 2026, 3:45 PM
I am fighting with that one, it doesn't want to download but I am working on it.
Stephanie Kendziorski
processor • Jul 28, 2026, 3:53 PM
Ok. If you want, you can send me a screen shot and I can try that out.
Rhianna Szczesiul
dealer_or_external • Jul 29, 2026, 1:40 PM
Ok I got it to upload.
Sarah Caffrey
dealer_or_external • Aug 7, 2026, 5:51 PM
Has this claim been submitted for payment? It is closed and aged on AR for 29 days
@Jeannette B @Jeff M
Jeannette Britton
dealer_or_external • Aug 11, 2026, 10:02 AM
@Sarah C Good morning. This was submitted for payment on 07.09.26. I know Stephanie and Ree were going back and forth for some invoices
Claim Files
73131F.pdf
main-pdf • Jul 9, 2026, 5:12 PM • 311,347 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Other/73131/73131F.pdf
Lippert claim form - to be completed before submitting for payment.pdf
pdf • May 28, 2026, 11:23 AM • 106,484 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Other/73131/Lippert claim form - to be completed before submitting for payment.pdf
Lippert email thread.pdf
mail-artifact • May 28, 2026, 11:12 AM • 173,523 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Other/73131/Lippert email thread.pdf
Lippert email thread.pdf
mail-artifact • May 28, 2026, 11:12 AM • 173,523 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Other/73131_3/Lippert email thread.pdf