Claim explorer / evidence thread
Claim 73131
MYRV 12024 • Stephanie • Approved / Unpaid • nucamp
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AI Claim Analysis
Estimated Recovery Amount
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Compliance Score
100/100
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Violations Detected
1
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0
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25 days open in the visible workflow.
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Evidence packet check
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Estimated pack size
20
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Evidence packet lane
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Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 8, 2026, 7:49 PM.
Indexed evidence
3 docs / 24 images
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25 days open in the visible workflow; risk score 0.00.
Claim Summary
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Path
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Other/73131/WO_73131_JOB_1_2026.04.14_08.41.29.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 8, 2026, 7:49 PM
Evidence flags
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Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
May 28, 2026, 11:12 AM • processor • @Jeannette B Per email from Teesha at Lippert this is approved for 4.0 hours.
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 3
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Claim Lines
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Evidence Thread
Jeannette Britton
dealer_or_external • Apr 24, 2026, 4:18 PM
@Stephanie K
From what I understand Lippert has a year guarantee on the Schwintek package. I have included WO #71579 that was opened 05.12.25 & finalized on 07.01.25. We replaced Part #71-3755 -CONTROLLER V-SYNC II FOR SCHWINTEK IN-WALL S/O and Part #18666 - SCHWINTEK STD 32 X 61-3/4 HC51 RH1. The Schwintek has failed again. I dropped it in this file since I did not know where to place it
Stephanie Kendziorski
processor • Apr 27, 2026, 11:42 AM
Talked to Brian on this one, he advised Lippert typically only pays 1.5 hours of labor, but it is usually 6-8 hours per side. Will ask for 6, and see what Lippert says.
Stephanie Kendziorski
processor • Apr 27, 2026, 11:45 AM
Emailed Lippert for authorization
Stephanie Kendziorski
processor • Apr 29, 2026, 10:05 AM
@Jeannette Britton Could you please provide tolerance measurement photos for review? Please ensure the photos are taken straight on (not at an angle) and that all measurements are clearly legible. A total of eight measurements will be required.
Measurements should be taken from the slide wall to the edge of the column at each rack location, with photos captured at the following positions:
3 inches extended
Fully extended
Jeannette Britton
dealer_or_external • Apr 29, 2026, 10:27 AM
@Stephanie K
I have given back to the tech for the additional information.
Jeannette Britton
dealer_or_external • May 5, 2026, 5:14 PM
@Stephanie K
Uploaded measurements
Stephanie Kendziorski
processor • May 5, 2026, 7:20 PM
Hey Jeannette, just an FYI - the vendor specifically requested 8 pictures, not just the written measurements. I will send this over to them, but there is a chance you will still need to get pics.
Jeannette Britton
dealer_or_external • May 6, 2026, 9:55 AM
@Stephanie K
Oops I am so sorry, I thought I already uploaded the pictures. I will do that now.
Jeannette Britton
dealer_or_external • May 6, 2026, 9:58 AM
@Stephanie K
I just uploaded the pictures
Stephanie Kendziorski
processor • May 7, 2026, 11:43 AM
@Jeannette B Vendor has some additional questions.
1. What was the reason the system was originally replace?
2. Could you please provide the parallel measurements?
3. Do the floor rollers move freely by hand?
4. Do the V rollers move freely by hand?
5. Please provide the measurement of the slide box from RIGHT to LEFT.
6. Please provide the measurement of the slide opening cutout from LEFT to RIGHT.
Jeannette Britton
dealer_or_external • May 7, 2026, 6:13 PM
@Stephanie K I added the finalized WO in this file, 71579F - Is Lippert or Warranty wanting the above information from WO#71579? The complaint was:
CUSTOMER STATES WILL NOT CLOSE ALL THE WAY / WON'T GO OUT STRAIGHT.
The cause was:
Front upper bearing block has sheared from h column causing damage to rail and gears.
The correction was:
Replace entire schwintek system. Removed and replaced slide system.
I gave the WO back to Chris to be re-dispatched back to tech.
Stephanie Kendziorski
processor • May 8, 2026, 10:18 AM
Thank you. I had sent the original work order with the authorization request to them, so I will just remind them to look at that. I'll wait to send anything over though until we get 2-6 handled.
Stephanie Kendziorski
processor • May 12, 2026, 9:33 AM
Just a reminder, questions 2-6 in the comments above still need to be answered. Thank you!
Stephanie Kendziorski
processor • May 13, 2026, 1:59 PM
Spoke to Jeannette on the phone about this, recorded answers to questions and sent back to Lippert.
Stephanie Kendziorski
processor • May 15, 2026, 1:02 PM
@Jeannette B Lippert responded to the email, it does appear that you were included on that.
They would like the motors removed to manually extend the slide and then get the measurements, as they are required to be considered for warranty approval.
Stephanie Kendziorski
processor • May 20, 2026, 10:51 AM
I talked to Chris about this one yesterday. He said he was going to call them. I sent over all of the emails from Teesha and the case number to him.
Jeannette Britton
dealer_or_external • May 20, 2026, 3:32 PM
@Stephanie K
Chris called Lippert yesterday at 3:30 and was told the only other picture he needed. I have just uploaded that picture. Hope this is the end of the additional information they are requesting. Let me know if you need anything though.
Stephanie Kendziorski
processor • May 20, 2026, 4:03 PM
Ok. I will email it to Teesha. I'm going to CC you and Chris on the email as well. Thank you.
Stephanie Kendziorski
processor • May 28, 2026, 11:12 AM
@Jeannette B Per email from Teesha at Lippert this is approved for 4.0 hours.
Claim Files
Lippert claim form - to be completed before submitting for payment.pdf
pdf • May 28, 2026, 11:23 AM • 106,484 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Other/73131/Lippert claim form - to be completed before submitting for payment.pdf
Lippert email thread.pdf
mail-artifact • May 28, 2026, 11:12 AM • 173,523 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Other/73131/Lippert email thread.pdf
Lippert email thread.pdf
mail-artifact • May 28, 2026, 11:12 AM • 173,523 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Other/73131_3/Lippert email thread.pdf