Claim explorer / evidence thread
Claim 72949
MYRV 12024 • Stephanie • Write Off • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
135d elapsed • 0d remaining
Analyzed
Completed stage
135d elapsed • 0d remaining
Awaiting OEM
Completed stage
135d elapsed • 0d remaining
Auto-Approved
Completed stage
135d elapsed • 0d remaining
Payment Due
Completed stage
135d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
135d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
135d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
14
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
135 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 43 • RO lines 6 • human-described photos 42 • 3C red • reconciliation reconciled • linked side comments 1
Gaps: three c not quality ready
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
17
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 20, 2026, 12:56 AM to Jun 24, 2026, 3:05 PM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
135 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72949/WO_72949_JOB_2_2026.03.02_09.12.59.jpg
Timeline
First seen Jun 20, 2026, 12:56 AM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
4 indexed side comments on this claim.
Latest visible thread signal
Mar 4, 2026, 3:59 PM • dealer_or_external • @Stephanie K Thank you for trying
Role mix
Dealer 0 • OEM 0 • Processor 3
Decision cues
Denial signals 1 • info / missing-doc asks 1 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Close-up of a damaged RV window/door frame assembly, likely Lippert component. Black plastic/metal trim is heavily cracked, gouged, and broken along the curved upper edge, with pieces/shards scattered on the concrete. The seal/edge molding appears torn and separated; adjacent glass/panel surface is visible but damage to the glass itself is unclear.
Visible label: white barcode sticker on the part, text appears to read “LIPPERT” and “0014370178_f_19” (part/serial info partially legible).
Repair
Human interpretation • confidence 0.00
document-photo
Close-up of a damaged RV window/door frame assembly component. Visible black sealant/adhesive is torn, smeared, and separated along the curved frame edge, with broken black plastic/trim fragments scattered on the ground. The silver/gray frame channel appears exposed and dirty, with possible gouging or deformation at the corner.
A white barcode/ID label is visible on the part: “LIPPERT” and number “004370118_f_19” (best read). Another barcode label is partially visible but not readable.
Repair
Human interpretation • confidence 0.00
document-photo
Interior RV upper wall/ceiling corner at cabinet/slide area.
- **Visible damage:** Ceiling/wall vinyl or fabric covering is peeled back, wrinkled, and stapled in place; yellow adhesive/foam visible. Exposed plywood/OSB backing and framing at the cabinet/trim junction. Adjacent vertical wood trim/cabinet panel appears removed or loose/misaligned.
- **Components shown:** Ceiling vent/grille, round ceiling light, speaker/vent, upper cabinetry/wood trim, window/shade area, wall/ceiling liner.
- **L
Human interpretation • confidence 0.00
document-photo
Front RV window/frame appears removed with sealant debris during repair.
Human interpretation • confidence 0.82
document-photo
Visible RV interior ceiling area with a round white louvered vent/register. In foreground is a loose or partially removed wood-look panel/trim board; the upper edge shows rough chipping/splintering and an uneven notch near the left/center area, consistent with damaged laminate/wood trim or paneling. Adjacent white and wood-look surfaces are visible, suggesting interior cabinetry/ceiling trim work.
No readable labels, serial numbers, or document/screenshot text are visible.
Repair context like
Human interpretation • confidence 0.00
document-photo
RV interior shows loose/separated upper bunk or cabinet trim with exposed backing.
Human interpretation • confidence 0.72
document-photo
- **Visible area/components:** Interior RV ceiling/wall area with textured light gray ceiling panel, long ceiling seam/trim, A/C return grille, round ceiling vents/registers, puck lights, upper cabinetry/valance and window/door area.
- **Visible damage/condition:** No obvious broken fixture visible. Possible ceiling/wall finish issue near lower center-left where vinyl/covering or tape appears wrinkled/loose at the corner above cabinetry. Ceiling shows mild discoloration/uneven streaking, but unc
Human interpretation • confidence 0.00
document-photo
Small dark mark or scratch visible on textured RV ceiling panel.
Human interpretation • confidence 0.62
document-photo
Interior rear bedroom of RV/trailer. Large rear window opening appears without glass or inner trim installed; perimeter has exposed screw/fastener holes and dark seal/adhesive residue. Bedding and two pillows below the opening show scattered black debris/residue/staining, especially along the head of the bed and right side. A long dark trim/rail-like component is lying on the bed at right, likely removed from the window area.
No readable labels, VIN, part numbers, or document text visible. Imag
Human interpretation • confidence 0.00
document-photo
Close-up of an RV interior light woodgrain/textured wall or ceiling panel. A small dark linear scratch/mark is visible near the center of the panel. Adjacent components include a partial round white fixture/trim at upper right and a white seam/edge trim along lower left. No labels, documents, or readable text visible. Likely supports a claim line for minor cosmetic panel/wall/ceiling surface damage or write-off documentation; exact component location not fully clear from image alone.
Human interpretation • confidence 0.00
document-photo
Close-up of a white textured RV interior wall/ceiling panel showing a small linear gouge/crack with dark exposed substrate visible. Surface has stippled/knockdown texture; no hardware, labels, or readable text present. Damage appears cosmetic/localized to the panel finish. Likely supports claim line for interior wall/ceiling panel surface repair or write-off documentation for Job 2, case 72949.
Human interpretation • confidence 0.00
supporting-image
Photo shows RV/trailer certification and tire/loading labels on a white body panel; no visible physical damage or failed component is shown.
Visible labels/text:
- “TIRE AND LOADING INFORMATION”
- Cargo should never exceed “1111 kgs or 2450 lbs”
- Front/Rear/Spare tire size: ST205/75R15/D
- Cold tire pressure: 65 PSI / 448 KPA
- Manufacturer: Forest River, Inc.
- Date: 06/16/2025
- GVWR: 3450 kg / 7605 lb
- GAWR each axle: 1588 kg / 3500 lb
- Rims: 15x6.0J
- VIN: 5ZT2LNHB3T9012029
- Type: TRA/R
Human interpretation • confidence 0.00
supporting-image
Photo shows a set of RV keys on a countertop with a beige key tag.
- Visible components: multiple keys on a key ring, including purple/gray/black headed keys and a small lock cylinder/barrel.
- Label/text: key tag printed “Key Tag 7105”; handwritten “Case” and “WO#72949” (appears to match claim/case 72949). Background mat shows “HOTLINE: 678-449-3553.”
- Damage: no visible physical damage to keys or lock cylinder in this image.
- Repair/context: appears to document keys/lock cylinder associated
Human interpretation • confidence 0.00
supporting-image
Photo shows an identification/tag document, not a damaged RV component.
- **Visible item:** Beige hang tag/form with large green number **7105**.
- **Handwritten text:** “Case, D” and **“WO #72949”** in marker at upper right.
- **Printed text visible:** “FORM RL-78 (4/10)”; “The Reynolds and Reynolds Company”; ordering info partially visible.
- **Background:** Computer keyboard, blue desk mat/brochure with text including “Wheel Hitches • WD Hitches • Receiver Hitch…”
- **Damage/components:** No
Human interpretation • confidence 0.00
supporting-image
Image shows the front of a Forest River travel trailer/RV.
- **Visible damage/condition:** Large front upper window area is fully covered with black plastic sheeting and black tape, suggesting a missing, broken, leaking, or temporarily sealed front window. No glass condition is directly visible due to covering. Heavy mud splatter on lower front cap/black diamond-plate area.
- **Parts/components visible:** Front cap, front panoramic/window opening area, exterior graphics, FR logo emblem, black d
Human interpretation • confidence 0.00
supporting-image
Exterior front of Forest River/Rockwood travel trailer. Large front window area is covered with black plastic and extensive black tape, indicating a missing, broken, leaking, or removed front window/rock guard; actual glass/frame damage is obscured. Front cap graphics/text partially visible (“LONGITUDE”/similar), FR logo on cap, diamond-plate lower front panel, tongue jack/propane/battery area visible. Mud splatter on lower front/side. Temporary weatherproofing suggests repair/write-off context
Human interpretation • confidence 0.00
supporting-image
RV entry doorway/interior view. Visible components include exterior grab handle, entry door frame/seals, open screen/entry door with black Lippert-style louver panel, interior passage door/cabinet door, ceiling light/vent, floor, cabinet, and mounted fire extinguisher.
No clear physical damage is visible in this photo. Door frame, wall panels, cabinetry, and flooring appear generally intact from this angle; no obvious cracks, dents, missing trim, water staining, or misalignment can be confirmed
Human interpretation • confidence 0.00
supporting-image
RV exterior/front curb-side view. Visible issue appears to be a large upper front/side window or opening covered with black plastic sheeting and black tape, suggesting broken/missing glass or temporary weatherproofing. Tape overlaps exterior graphics near the upper front wall. Front lower diamond-plate rock guard and black lower trim show dirt/mud splatter but no clear structural damage visible. Components visible: front wall, side wall, roof/front radius trim, windows, entry door, storage hatch
Human interpretation • confidence 0.00
supporting-image
RV interior ceiling/slide area. Visible components include textured ceiling panel, round ceiling HVAC vent/register, small round ceiling light/sensor, upper wall/slide header trim with screws, window/door frame, and side cabinet/trim.
Damage observed: left upper vertical trim/wall covering is peeled back/torn with exposed substrate/insulation and adhesive staining. Along the top slide/header area there appears to be a gap or separation with light visible near the right corner, suggesting loose/
Human interpretation • confidence 0.00
supporting-image
- **Visible condition/damage:** Exterior RV side shown; no clear broken parts. Possible subtle waviness/uneven reflection in the white sidewall/slide-area panel below the large window, but not definitive. Black lower skirting/fender area appears intact with normal shadows/reflections.
- **Parts/components visible:** Large sidewall/slide-out panel, tinted window with black frame, vertical black trim/seal, lower black skirt molding, wheel-well/fender trim, tandem wheels/tires, rear side panel.
- *
Human interpretation • confidence 0.00
supporting-image
Vehicle ID label with VIN and model visible; no damage shown.
Human interpretation • confidence 0.95
supporting-image
Interior RV bedroom photo. Visible damage appears at the left/headboard window area: torn/ripped interior wall covering or panel material below/around the black window frame, with loose black debris on the pillow/bed. Window shade/valance is present but may be involved; extent unclear. Right-side wall window, cabinet/mirror door, bed, countertop, and TV edge are visible with no obvious damage.
No readable warranty documents or screenshots in image. Exterior visible through window shows another
Human interpretation • confidence 0.00
supporting-image
RV bedroom/living area with loose or damaged trim at upper partition near ceiling.
Human interpretation • confidence 0.64
supporting-image
RV exterior with awning hardware visible; possible upper awning arm/end cap issue.
Human interpretation • confidence 0.58
Claim Lines
complaint
CUSTOMER STATES WINDOW SHATTERED ON THEM DURING TRIP. FELT A SHIFT WHEN TOWING THEN HEARD IT SHATTER **WILL NEED MEASUREMENTS TO REPLACE** LOUIS CASUSE JR, DONALD Customer #: 61136
partial-match • confidence 0.46
complaint
CUSTOMER STATES WINDOW SHATTERED ON THEM DURING TRIP. FELT A SHIFT WHEN TOWING THEN HEARD IT SHATTER **WILL NEED MEASUREMENTS TO REPLACE** LOUIS CASUSE JR, DONALD Customer #: 61136
partial-match • confidence 0.46
complaint
CUSTOMER STATES WINDOW SHATTERED ON THEM DURING TRIP. FELT A SHIFT WHEN TOWING THEN HEARD IT SHATTER **WILL NEED MEASUREMENTS TO REPLACE** LOUIS CASUSE JR, DONALD Customer #: 61136
needs-review • confidence 0.26
cause
Broken
partial-match • confidence 0.39
cause
Broken
partial-match • confidence 0.39
cause
Broken
needs-review • confidence 0.03
correction
Remove, clean glass, install and reseal. 3.0 hrs
needs-review • confidence 0.28
correction
Remove, clean glass, install and reseal. 3.0 hrs
needs-review • confidence 0.28
correction
Remove, clean glass, install and reseal. 3.0 hrs
needs-review • confidence 0.03
complaint
CUSTOMER STATES AFTER WINDOW SHATTERED THE SLIDE WAS BOUNCING CAUSING SOME DAMAGE TO THE FACIA AND CEILING
needs-review • confidence 0.35
complaint
CUSTOMER STATES AFTER WINDOW SHATTERED THE SLIDE WAS BOUNCING CAUSING SOME DAMAGE TO THE FACIA AND CEILING
needs-review • confidence 0.35
complaint
CUSTOMER STATES AFTER WINDOW SHATTERED THE SLIDE WAS BOUNCING CAUSING SOME DAMAGE TO THE FACIA AND CEILING
needs-review • confidence 0.33
cause
Damaged
needs-review • confidence 0.24
cause
Damaged
needs-review • confidence 0.24
cause
Damaged
needs-review • confidence 0.04
correction
Replace ceiling segment. Replace top slide fascia and both corners. R&I A/c intake, two ac vents, 3 lights and two seam covers. 8.0 hrs needed
needs-review • confidence 0.33
correction
Replace ceiling segment. Replace top slide fascia and both corners. R&I A/c intake, two ac vents, 3 lights and two seam covers. 8.0 hrs needed
needs-review • confidence 0.33
correction
Replace ceiling segment. Replace top slide fascia and both corners. R&I A/c intake, two ac vents, 3 lights and two seam covers. 8.0 hrs needed
needs-review • confidence 0.12
Evidence Thread
Stephanie Kendziorski
processor • Mar 3, 2026, 11:15 AM
Submitted PA 2597032
Stephanie Kendziorski
processor • Mar 4, 2026, 11:44 AM
@Jeannette B Job 1 is being sent to the vendor to see about getting an authorization.
Job 2 - FR is checking with production to see about this line.
It might be a couple of days before I get a response. Just FYI.
Stephanie Kendziorski
processor • Mar 4, 2026, 12:36 PM
@Jeannette B As suspected, both lines have been denied. Vendor is not offering coverage, but will help with part identification for window if needed. For line 2 - production determined it was damage which is not warrantable.
Jeannette Britton
dealer_or_external • Mar 4, 2026, 3:59 PM
@Stephanie K Thank you for trying
Claim Files
72949.pdf
main-pdf • Mar 3, 2026, 10:37 AM • 324,377 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/72949/72949.pdf