Claim Detail

Transport damage INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.42

Transport damage INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.42

We need to regang the mirror to the fram of the medicIne cabinet. .50 To Gather the necessary tools and inspect area for repair. Potentially have to wood glue and fill the existing holes because theyre stripped out. .50. 1 hour total Subtotal for

partial-match • confidence 0.44

We need to regang the mirror to the fram of the medicIne cabinet. .50 To Gather the necessary tools and inspect area for repair. Potentially have to wood glue and fill the existing holes because theyre stripped out. .50. 1 hour total Subtotal for

partial-match • confidence 0.44

The heater access Panel was detached and just sitting where it is in the pictures will need to re-secure *1000*

partial-match • confidence 0.55

The heater access Panel was detached and just sitting where it is in the pictures will need to re-secure *1000*

partial-match • confidence 0.55

We need to fill the hole so that the existing screw will grab onto something to hold the hinge in place will need to fill with wood glue and toothpicks to create a new bond between screw and wood requesting .45 hour

partial-match • confidence 0.61

We need to fill the hole so that the existing screw will grab onto something to hold the hinge in place will need to fill with wood glue and toothpicks to create a new bond between screw and wood requesting .45 hour

partial-match • confidence 0.61

Kitchen blinds are bent on the top blind

partial-match • confidence 0.45

Kitchen blinds are bent on the top blind

partial-match • confidence 0.45

Installation damage from factory

partial-match • confidence 0.40

Installation damage from factory

partial-match • confidence 0.40

Shower enclosure dettaching from wall

partial-match • confidence 0.37

Shower enclosure dettaching from wall

partial-match • confidence 0.37

Water service area wall panel detaching from support structure

partial-match • confidence 0.53

Water service area wall panel detaching from support structure

partial-match • confidence 0.53

Water access panel need restapled together *72923-1* Page 2 of 4 © 2026 Integrated Dealer Systems

partial-match • confidence 0.60

Water access panel need restapled together *72923-1* Page 2 of 4 © 2026 Integrated Dealer Systems

partial-match • confidence 0.60

The staples came loose during transport of the water service area need to be removed and Promised Date: 28 APR 26 W/O: 72923-1 re-stapled and re-secured

partial-match • confidence 0.43

The staples came loose during transport of the water service area need to be removed and Promised Date: 28 APR 26 W/O: 72923-1 re-stapled and re-secured

partial-match • confidence 0.43

We need to reposition re-staple and resecure wood paneling to factory specifications around water service area requesting .50 hours

partial-match • confidence 0.43

We need to reposition re-staple and resecure wood paneling to factory specifications around water service area requesting .50 hours

partial-match • confidence 0.43

Awning arm is bent *72923-1*

partial-match • confidence 0.41

Awning arm is bent *72923-1*

partial-match • confidence 0.41

Potential transport damage

partial-match • confidence 0.39

Potential transport damage

partial-match • confidence 0.39

On an extension arm is bent and will not close properly need time to Diag .50 requesting hour

partial-match • confidence 0.39

On an extension arm is bent and will not close properly need time to Diag .50 requesting hour

partial-match • confidence 0.39

Need diagnostic time to remove the shower valve and determine the place of the leak. The shower valve potentially might need to be replaced requesting .75 to diagnose *1000* Subtotal for

partial-match • confidence 0.37

Need diagnostic time to remove the shower valve and determine the place of the leak. The shower valve potentially might need to be replaced requesting .75 to diagnose *1000* Subtotal for

partial-match • confidence 0.37

dealer_or_external • May 22, 2026, 1:18 PM

@Jeannette B

processor • May 26, 2026, 9:57 AM

@Jeannette B For line 5 I need the model and serial information please. For job 9 - before I can get PA on this line, I need to know what is going to be done. Is it something that can be repaired or does it need to be replaced. Will also need model/serial info. For job 11 - Before I can do a PA, I need to know what the actual repair is going to be too. I can't just ask for diag time.

processor • Jun 10, 2026, 10:19 AM

@Jeannette B See above, please

dealer_or_external • Jun 11, 2026, 5:00 PM

Emailed Shop Foreman (Chris) info needed - he will get with the tech tomorrow.

processor • Jun 16, 2026, 12:34 PM

Still needing the requested information on this one. See my note from May 26th above for info needed.

processor • Jun 23, 2026, 10:46 AM

@Jeannette B Hey! Can you give me an update on this one?

processor • Jun 30, 2026, 12:01 PM

@Jeannette B Hey there! Is this one being worked on? I needed some information for lines 5, 9 and 11 before I can submit for PA. We've had it for over a month now. I'm just wondering if I should submit the PA without those lines for now or keep holding this one?

dealer_or_external • Jul 1, 2026, 5:48 PM

@Stephanie K I checked with Chris on this one. He will be getting it re-dispatched later today or in the morning.

dealer_or_external • Jul 2, 2026, 6:39 PM

Jeannette - is this another one that Chris said needed to be dispatched again in order to proceed? If so, please let Stephanie know. @Jeff M

dealer_or_external • Jul 3, 2026, 6:51 PM

@Sarah C I gave the WO back to Chris again on Wednesday along with a print out what Stephanie needed and updated Stephanie about 3:50 on that day

processor • Jul 27, 2026, 12:09 PM

Is there any update to this one? I've had it since May, and have not been able to do a PA on it yet due to missing information. Do you want me to submit PA for the lines I have information for so you can at least start ordering parts?

dealer_or_external • Jul 29, 2026, 1:47 PM

@Jeff M @Jeannette B Do you have an update on this one?

processor • Jul 30, 2026, 11:35 AM

Hey Jeannette, we got disconnected while I was just starting to talk about this one. If this one has the corrected items, just send me an updated work order and the picture of the stove model/serial and I can get it in.

dealer_or_external • Jul 30, 2026, 11:40 AM

@Stephanie K I thought you were just done talking with me lol. I will look over this WO real quick and let you know. I believe this is one that I sent the revised WO.

dealer_or_external • Aug 5, 2026, 11:45 AM

@Brian P @Jeannette B Getting pretty old. need update

processor • Aug 17, 2026, 11:59 AM

@Sarah C @Jeff M @Jeannette B I'm at a loss with this one. Do you just want me to move forward with the lines that I can and worry about lines 5, 9 and 11 later? I know it has been redispatched to the tech, awhile ago actually, but there hasn't been any update or updated copy of the work order uploaded. It's nearly 3 months old now.

dealer_or_external • Aug 17, 2026, 12:02 PM

@Sarah C @Brian P @Stephanie K @Rhianna S I have been asking service and parts to get this one fixed for months with numerous reminders, Brian, what is going on?

dealer_or_external • Aug 17, 2026, 12:18 PM

I will pull this workorder and get it handled

dealer_or_external • Aug 18, 2026, 11:06 AM

@Stephanie K New pictures have been uploaded. I was not able to upload them towards the front. The are scattered throughout the pictures. Let me know if you need anything else

processor • Aug 18, 2026, 11:19 AM

I should be good with everything I have now! Thank you! Also, just as an FYi - yesterday when I talked to @Brian P on this one he told me line 11 was going to be a no charge line. I have not submitted line 11 for PA.

dealer_or_external • Aug 18, 2026, 11:46 AM

@Stephanie K That is correct

processor • Aug 19, 2026, 10:39 AM

@Jeannette B Still waiting for line 9 to be approved, but here are the times for the rest of the lines. Job 1 approved .4 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .40 to secure the loose cabinet door. Repair only close code per dealer’s description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp Job 2 - approved .1 Job 3 approved .3 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .30 to repair the loose hinge and secure. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp Job 4 approved - .2 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .20 to R&R the blind due to it being bent. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp. Job 5 - approved .05 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .05 to replace the missing rubber gromet. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp. Job 6 - approved .2 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .20 to secure the loose tub surround. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp. Job 7 - approved .2 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .20 to secure the loose wall panel. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp Job 8 - approved .2 - note from FR: The time requested is excessive for this repair, time adjusted. NVCB .20 to secure the loose access panel. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp. Job 10 - approved .05 - note from FR - time excessive, reduced Job 11 - not claiming

processor • Aug 19, 2026, 8:00 PM

Job 9 is now approved for .5 hours

processor • Oct 20, 2026, 11:17 PM

TESTING AND LEARNING — Testing/Learning claim review: MYRV RO 72923-1. The May–August requests for missing information have been resolved for authorization purposes: new photos were accepted August 18, and the August 19 follow-up explicitly approves job 9 for 0.5 hour. Do not continue treating the awning line as pending or ask again for the stove/awning labels already photographed. Job 11 was deliberately made a no-charge line and was not submitted for PA; it should stay separate from the warranty billing. Latest approved hours by job are 1: 0.4, 2: 0.1, 3: 0.3, 4: 0.2, 5: 0.05, 6: 0.2, 7: 0.2, 8: 0.2, 9: 0.5 and 10: 0.05 (2.2 hours total), subject to the stated repair-code requirements. These replace the larger requested times on the RO; any additional labor needs separate supporting authorization. The remaining payment-readiness gap is actual closeout: confirm completion by job, parts receipt/installation for the blind, grommet, awning work and waste handle, and retain the final technician correction and functional checks. The photos document damage and component identification but do not establish that all work is finished. No final invoice, submitted claim confirmation or payment is present. Learning: the thread shows months spent redispatching for incomplete repair descriptions and identifiers. Collect that information together at diagnosis, reconcile later approvals into the final billing, and track approved work through completion and remittance. @Chris B @Heidi H @Tricia H

dealer_or_external • Oct 21, 2026, 4:47 PM

@Stephanie K I may have messed up on this one. The awning arm, job 9, could not be repaired. I need to order it but I do not see where a new arm was approved. Is it ok to order one? All other jobs are complete

processor • Oct 22, 2026, 8:00 AM

Yes, the awning arm is approved to be replaced. On August 19th I had responded to FR that the tech did try to adjust/repair it and they approved the replacement that same day for .5.

dealer_or_external • Oct 22, 2026, 10:06 AM

@Stephanie K Good morning. Since all the other jobs are complete would it be easier to transfer just job 9 to another WO?

processor • Oct 22, 2026, 10:18 AM

Works for me!

dealer_or_external • Oct 29, 2026, 11:25 AM

@Stephanie K I forgot to transfer job 9. I just did it to WO #72923-2. Do I need to upload that WO. I will be finalizing WO 72923-1 and submitting for payment.

processor • Oct 29, 2026, 12:52 PM

You can uploaded 73923-2 when it is time to submit it.

processor • Oct 29, 2026, 1:30 PM

@Jeannette B The new claim number for line 9 is 2851155

processor • Oct 29, 2026, 1:40 PM

Submitted for payment