Claim Detail

Found refer to be loose

partial-match • confidence 0.40

Found refer to be loose

partial-match • confidence 0.40

Refer was not secured properly. Screw was broken. The refer screw had broken the style.

partial-match • confidence 0.38

Refer was not secured properly. Screw was broken. The refer screw had broken the style.

partial-match • confidence 0.38

Remove refer. In order to install a new style the furnace needs to be taken out and the gas line disconnected, along with any electrical wires. The fuse box also has to be unscrewed and wires have to be taken off in order to place a new style in. The wood around the style needs to be taken apart to add a new style and then screwed back into the factory location. The furnace will need to be reinstalled in factory location, wires need to be reconnected, fuse panel reinstalled and wires reconnected. Checked all for proper operation. Refer has to be wires and screwed back in factory location and test for proper operation, Style is 2 x 20 long. Model# Dlr Sub Hrs 3.50 Sub

partial-match • confidence 0.42

Remove refer. In order to install a new style the furnace needs to be taken out and the gas line disconnected, along with any electrical wires. The fuse box also has to be unscrewed and wires have to be taken off in order to place a new style in. The wood around the style needs to be taken apart to add a new style and then screwed back into the factory location. The furnace will need to be reinstalled in factory location, wires need to be reconnected, fuse panel reinstalled and wires reconnected. Checked all for proper operation. Refer has to be wires and screwed back in factory location and test for proper operation, Style is 2 x 20 long. Model# Dlr Sub Hrs 3.50 Sub

partial-match • confidence 0.42

dealer_or_external • May 14, 2026, 6:53 PM

@Jeannette B

processor • May 15, 2026, 12:45 PM

Submitted PA 2677441

processor • May 15, 2026, 2:05 PM

@Jeannette B Approved 3.5

processor • Aug 25, 2026, 10:29 AM

Just checking in on this one. We've had approved for more than 3 months. Is this work still in progress/incomplete?

dealer_or_external • Aug 26, 2026, 10:59 AM

@Stephanie K This unit has sold and I have been trying to get customer to bring the unit back and have had nothing by resistance from him

processor • Aug 26, 2026, 11:04 AM

Ok, I am not sure what your process is there for situations like this where the customer does not return, but I can move this approved PA out of here and put it in the non-claimable folder if that works? @Jeff M The authorization would still be approved for about 3 months, so if he does manage to come in, it's still approved. And, his warranty does not expire until May 29th of 2027.

dealer_or_external • Aug 27, 2026, 12:12 PM

@Stephanie K @Jeff M @Sarah C I called customer again. He has a hunt coming up and states he will bring in before October 1st.

processor • Oct 20, 2026, 11:16 PM

TESTING AND LEARNING — Testing/Learning claim review: MYRV RO 72853-1, PA 2677441. The full requested 3.5 hours ($665 at $190/hour) was authorized for the damaged refrigerator cabinet stile and necessary access work. The documented delay is getting the sold unit back: the August 27 update says the customer planned to return before October 1 after a hunt. There is no later arrival or completed-repair confirmation in this packet. This is not evidence of a manufacturer denial or a $665 write-off. Confirm whether the customer returned and whether the stile/refrigerator repair is complete. If still outstanding, record the actual appointment and current authorization validity; the thread's warranty-through-May-29-2027 statement does not by itself establish the PA's current validity. The six photos already document the exposed refrigerator opening and damaged stile, so those original damage photos need not be requested again. For closeout, retain the actual completion date, technician work/time, final secure installation and documented checks after furnace/gas/electrical reconnection, then submit the itemized claim against the applicable approval and reconcile payment. The current RO and approval do not prove completion, final submission or remittance. Learning: pair approved labor with a firm customer-return appointment and follow it through repair and payment rather than letting an approved PA age without a confirmed next date. @Chris B @Heidi H @Tricia H

processor • Oct 29, 2026, 2:43 PM

Hey! Just checking in on this one. Was the customer able to get scheduled?