Claim explorer / evidence thread
Claim 72733
MYRV 12024 • Stephanie • Paid • newmar
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
27
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/Paid claim - 2.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
37 indexed side comments on this claim.
Latest visible thread signal
Mar 25, 2026, 9:36 AM • processor • Paid $615.48 3/25/2026
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Claim Lines
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Evidence Thread
Jeannette Britton
dealer_or_external • Jan 22, 2026, 3:16 PM
@Stephanie K I believe NEWMAR asked if the seal was checked or replaced. According to tech he cleaned and checked the seal but the toilet is still leaking.
Stephanie Kendziorski
processor • Jan 23, 2026, 11:39 AM
Added notes and resubmitted for PA, 72733
Jeannette Britton
dealer_or_external • Jan 28, 2026, 12:20 PM
@Stephanie K
Have you by chance heard anything from Newmar?
Stephanie Kendziorski
processor • Jan 28, 2026, 12:23 PM
I have not. The only thing they have approved recently is the one with the compartment door replacement. I have 4 others pending auth review still. I'll shoot another email over to them.
Jeannette Britton
dealer_or_external • Jan 28, 2026, 5:59 PM
@Stephanie K Thank you
Stephanie Kendziorski
processor • Feb 2, 2026, 9:38 AM
@Jeannette B At this time they have approved .5 to replace the seal only. They want this done first before authorizing toilet replacement. Approval attached.
Jeannette Britton
dealer_or_external • Feb 5, 2026, 3:41 PM
@Stephanie K So the tech removed and replaced the seal and the toilet is still leaking. He is requesting an additional hour to remove and replace
Stephanie Kendziorski
processor • Feb 5, 2026, 5:19 PM
Ok. I've added a job and requested an hour for toilet replacement.
Jeannette Britton
dealer_or_external • Feb 6, 2026, 9:44 AM
@Stephanie K Thank you
Stephanie Kendziorski
processor • Feb 6, 2026, 9:51 AM
@Jeannette B Newmar is requesting pictures of where the toilet is leaking.
@Jeff M @Sarah C
Jeannette Britton
dealer_or_external • Feb 6, 2026, 12:33 PM
@Stephanie K Not quite sure how to do this. He fills the bowl and it drains out
Stephanie Kendziorski
processor • Feb 6, 2026, 2:06 PM
Is it leaking out of the bowl relatively quickly? I assume it's leaking down into the tank. If the water level could be seen dropping on a video, and the tech wouldn't have to record a long time, that could work. If a video can't be taken let me know and I'll respond to Newmar.
Jeannette Britton
dealer_or_external • Feb 6, 2026, 2:16 PM
@Stephanie K On past WO we have tried submitting videos but they only go thru as photos
Stephanie Kendziorski
processor • Feb 6, 2026, 2:22 PM
Ok. I'll put some comments in and see what they say.
Jeannette Britton
dealer_or_external • Feb 9, 2026, 6:00 PM
@Stephanie K Any word on this one?
Stephanie Kendziorski
processor • Feb 9, 2026, 7:09 PM
Its still pending review by newmar
Stephanie Kendziorski
processor • Feb 10, 2026, 3:00 PM
Just giving an update - still pending review by newmar.
Stephanie Kendziorski
processor • Feb 12, 2026, 11:51 AM
Still pending auth review, had to email data tag again - Phil was not able to find original email of data tag.
Stephanie Kendziorski
processor • Feb 13, 2026, 10:33 AM
@Jeannette B Job 1 approved .5 hours for seal and .5 hours for toilet replacement. The toilet replacement is a separate job from the seal in Newmar's portal, so if you would like to make a line 1A, you can.
Jeannette Britton
dealer_or_external • Feb 17, 2026, 5:15 PM
@Stephanie K
Any word? Customer is getting impatient
Stephanie Kendziorski
processor • Feb 17, 2026, 5:31 PM
@Jeannette Britton see above.
Jeannette Britton
dealer_or_external • Feb 17, 2026, 5:53 PM
Is the tech getting 1 hour to remove & replace the toilet? and can I order the toilet now?
Stephanie Kendziorski
processor • Feb 17, 2026, 7:13 PM
Newmar only approved .5 for the toilet replacement. I did ask for an hour.
Stephanie Kendziorski
processor • Mar 12, 2026, 10:02 AM
Submitted for payment
Stephanie Kendziorski
processor • Mar 12, 2026, 11:20 AM
@Jeannette B @Rhianna S Can either of you confirm if part 69-4464 for the toilet seal is the Newmar equivalent of part 39602A? Newmar wants me to use the Newmar part number. It's the only one I can find for a toilet seal, but I just want to confirm.
@Jeff M @Sarah C
Jeannette Britton
dealer_or_external • Mar 12, 2026, 11:37 AM
@Rhianna S The toilet was received from NEWMAR right?
Stephanie Kendziorski
processor • Mar 12, 2026, 11:38 AM
Not the toilet, the seal.
Jeannette Britton
dealer_or_external • Mar 12, 2026, 11:39 AM
I believe the seal was taken from our Parts department
Stephanie Kendziorski
processor • Mar 12, 2026, 11:42 AM
I understand. I just need to know if the Newmar part number for a toilet seal is 39602A. I tried entering the toilet seal as a miscellaneous part number since it did not come from Newmar, and they asked me to enter the Newmar part number instead, 39602A is the only part number I can find for a toilet seal in the park lookup, but I just want to confirm.
Jeannette Britton
dealer_or_external • Mar 12, 2026, 11:44 AM
@Rhianna S Ree can you provide Stephanie with the answer. Please
Jeannette Britton
dealer_or_external • Mar 12, 2026, 11:54 AM
@Stephanie K I forwarded to Ree to respond to you
Rhianna Szczesiul
dealer_or_external • Mar 12, 2026, 3:37 PM
Hi Stepahnie, the correct Newmar part number is 122360A.
Rhianna Szczesiul
dealer_or_external • Mar 12, 2026, 3:38 PM
@Stephanie K Hi Again, yes the toilet was purchased from Newmar.
Jeannette Britton
dealer_or_external • Mar 13, 2026, 9:31 AM
@Rhianna S Ree, Stephanie is asking about the toilet seal
Stephanie Kendziorski
processor • Mar 20, 2026, 10:27 AM
@Jeannette B I'm not sure if you're still able to adjust this one, but you actually got approved for 1.5 hours on this, so a total of $277.50 in labor. If you can't adjust, you'll be paid $92.50 over your amount here.
Jeannette Britton
dealer_or_external • Mar 20, 2026, 1:36 PM
@Stephanie K @Sarah C Since the WO is closed, I can't change it. I tagged Sara so she can apply it to where it would need to go.
Stephanie Kendziorski
processor • Mar 25, 2026, 9:36 AM
Paid $615.48 3/25/2026
Claim Files
Paid claim - 2.pdf
pdf • Mar 25, 2026, 9:35 AM • 79,066 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/Paid claim - 2.pdf
Paid claim.pdf
pdf • Mar 25, 2026, 9:35 AM • 79,773 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/Paid claim.pdf
72733F.pdf
main-pdf • Mar 11, 2026, 2:13 PM • 327,762 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/72733F.pdf
Approval.pdf
main-pdf • Feb 2, 2026, 9:38 AM • 91,237 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/Approval.pdf
72733.pdf
main-pdf • Jan 22, 2026, 3:12 PM • 325,430 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/72733/72733.pdf