Claim explorer / evidence thread
Claim 72295-1
MYRV 12024 • Stephanie • Paid • nexus
risk 0.90
deadline Overdue / escalation ready
images 2
matched 6
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
58d elapsed • 0d remaining
Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Completed stage
58d elapsed • 0d remaining
Escalation Eligible
Completed stage
58d elapsed • 0d remaining
Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
43
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
14 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
58 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=2; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2025 Nexus • VIN 1HTEUMML7SS215651
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
37 indexed side comments on this claim.
Latest visible thread signal
May 14, 2026, 2:50 PM • dealer_or_external • Hey Steph! This claim is aged 37 days. I know Nexus is notorious for "check is in the mail" but before I reach out to them, I wanted to make sure the claim has been finalized. Thanks!
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 10 • approval signals 13
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
CHECK UNIT FOR EXHAUST LIGHT AT DASH
partial-match • confidence 0.63
complaint
CHECK UNIT FOR EXHAUST LIGHT AT DASH
unreviewed • confidence 0.00
complaint
CHECK UNIT FOR EXHAUST LIGHT AT DASH
unreviewed • confidence 0.00
complaint
CHECK UNIT FOR EXHAUST LIGHT AT DASH
unreviewed • confidence 0.00
complaint
CHECK UNIT FOR EXHAUST LIGHT AT DASH
unreviewed • confidence 0.00
correction
INCORRECT INFORMATION GIVEN TO TRUCK CENTER. IT WAS THE EXHAUST WARNING NOT ENGINE TEMPERTURE. EXHUAST LIGHT IS NORMAL OPERATION INC., MYERS "RV" CENTER, Customer #: 1000 Sublet Description Total CHECK ENGINE N/C Other Services Code Description Qty Price Total SS-I SHOP SUPPLIES - INTERNAL 1.00 N/C N/C Subtotal for Job #1: 0.00 Job #2 - Internal FILL LP *1000* Parts Part # Description Qty Price Total 1000 L.P. GAS 9.00 N/C N/C Subtotal for Job #2: 0.00 Job #3 - Warranty
matched • confidence 0.85
correction
INCORRECT INFORMATION GIVEN TO TRUCK CENTER. IT WAS THE EXHAUST WARNING NOT ENGINE TEMPERTURE. EXHUAST LIGHT IS NORMAL OPERATION INC., MYERS "RV" CENTER, Customer #: 1000 Sublet Description Total CHECK ENGINE N/C Other Services Code Description Qty Price Total SS-I SHOP SUPPLIES - INTERNAL 1.00 N/C N/C Subtotal for Job #1: 0.00 Job #2 - Internal FILL LP *1000* Parts Part # Description Qty Price Total 1000 L.P. GAS 9.00 N/C N/C Subtotal for Job #2: 0.00 Job #3 - Warranty
unreviewed • confidence 0.00
correction
INCORRECT INFORMATION GIVEN TO TRUCK CENTER. IT WAS THE EXHAUST WARNING NOT ENGINE TEMPERTURE. EXHUAST LIGHT IS NORMAL OPERATION INC., MYERS "RV" CENTER, Customer #: 1000 Sublet Description Total CHECK ENGINE N/C Other Services Code Description Qty Price Total SS-I SHOP SUPPLIES - INTERNAL 1.00 N/C N/C Subtotal for Job #1: 0.00 Job #2 - Internal FILL LP *1000* Parts Part # Description Qty Price Total 1000 L.P. GAS 9.00 N/C N/C Subtotal for Job #2: 0.00 Job #3 - Warranty
unreviewed • confidence 0.00
correction
INCORRECT INFORMATION GIVEN TO TRUCK CENTER. IT WAS THE EXHAUST WARNING NOT ENGINE TEMPERTURE. EXHUAST LIGHT IS NORMAL OPERATION INC., MYERS "RV" CENTER, Customer #: 1000 Sublet Description Total CHECK ENGINE N/C Other Services Code Description Qty Price Total SS-I SHOP SUPPLIES - INTERNAL 1.00 N/C N/C Subtotal for Job #1: 0.00 Job #2 - Internal FILL LP *1000* Parts Part # Description Qty Price Total 1000 L.P. GAS 9.00 N/C N/C Subtotal for Job #2: 0.00 Job #3 - Warranty
unreviewed • confidence 0.00
correction
INCORRECT INFORMATION GIVEN TO TRUCK CENTER. IT WAS THE EXHAUST WARNING NOT ENGINE TEMPERTURE. EXHUAST LIGHT IS NORMAL OPERATION INC., MYERS "RV" CENTER, Customer #: 1000 Sublet Description Total CHECK ENGINE N/C Other Services Code Description Qty Price Total SS-I SHOP SUPPLIES - INTERNAL 1.00 N/C N/C Subtotal for Job #1: 0.00 Job #2 - Internal FILL LP *1000* Parts Part # Description Qty Price Total 1000 L.P. GAS 9.00 N/C N/C Subtotal for Job #2: 0.00 Job #3 - Warranty
unreviewed • confidence 0.00
complaint
A/C vent in living is damaged.
partial-match • confidence 0.63
complaint
A/C vent in living is damaged.
unreviewed • confidence 0.00
complaint
A/C vent in living is damaged.
unreviewed • confidence 0.00
complaint
A/C vent in living is damaged.
unreviewed • confidence 0.00
complaint
A/C vent in living is damaged.
unreviewed • confidence 0.00
cause
Round ac ceiling ac vent broken A/C ceiling vent is damaged. See pictures.
matched • confidence 0.81
cause
Round ac ceiling ac vent broken A/C ceiling vent is damaged. See pictures.
unreviewed • confidence 0.00
cause
Round ac ceiling ac vent broken A/C ceiling vent is damaged. See pictures.
unreviewed • confidence 0.00
cause
Round ac ceiling ac vent broken A/C ceiling vent is damaged. See pictures.
unreviewed • confidence 0.00
cause
Round ac ceiling ac vent broken A/C ceiling vent is damaged. See pictures.
unreviewed • confidence 0.00
correction
Removed old vent taking 4 screws out Installed new ac vent with same 4 screws Work completed Replace vent with new one waiting on approval and part. Labor Job # Description Total 3 A\/C VENT 39.00 Parts Part # Description Qty Price Total 30606 VENT, CEILING, ADJUSTABLE, WHITE 1.00 2.03 2.03
matched • confidence 0.85
correction
Removed old vent taking 4 screws out Installed new ac vent with same 4 screws Work completed Replace vent with new one waiting on approval and part. Labor Job # Description Total 3 A\/C VENT 39.00 Parts Part # Description Qty Price Total 30606 VENT, CEILING, ADJUSTABLE, WHITE 1.00 2.03 2.03
unreviewed • confidence 0.00
correction
Removed old vent taking 4 screws out Installed new ac vent with same 4 screws Work completed Replace vent with new one waiting on approval and part. Labor Job # Description Total 3 A\/C VENT 39.00 Parts Part # Description Qty Price Total 30606 VENT, CEILING, ADJUSTABLE, WHITE 1.00 2.03 2.03
unreviewed • confidence 0.00
correction
Removed old vent taking 4 screws out Installed new ac vent with same 4 screws Work completed Replace vent with new one waiting on approval and part. Labor Job # Description Total 3 A\/C VENT 39.00 Parts Part # Description Qty Price Total 30606 VENT, CEILING, ADJUSTABLE, WHITE 1.00 2.03 2.03
unreviewed • confidence 0.00
correction
Removed old vent taking 4 screws out Installed new ac vent with same 4 screws Work completed Replace vent with new one waiting on approval and part. Labor Job # Description Total 3 A\/C VENT 39.00 Parts Part # Description Qty Price Total 30606 VENT, CEILING, ADJUSTABLE, WHITE 1.00 2.03 2.03
unreviewed • confidence 0.00
complaint
LP tank looks old and rusted.
partial-match • confidence 0.71
complaint
LP tank looks old and rusted.
unreviewed • confidence 0.00
complaint
LP tank looks old and rusted.
unreviewed • confidence 0.00
complaint
LP tank looks old and rusted.
unreviewed • confidence 0.00
complaint
LP tank looks old and rusted.
unreviewed • confidence 0.00
cause
LP tank looks old and rusted see pictures Tank very rusty and paint peeling off
matched • confidence 0.81
cause
LP tank looks old and rusted see pictures Tank very rusty and paint peeling off
unreviewed • confidence 0.00
cause
LP tank looks old and rusted see pictures Tank very rusty and paint peeling off
unreviewed • confidence 0.00
cause
LP tank looks old and rusted see pictures Tank very rusty and paint peeling off
unreviewed • confidence 0.00
cause
LP tank looks old and rusted see pictures Tank very rusty and paint peeling off
unreviewed • confidence 0.00
correction
What does the manufacturer suggest doing with this LP tank. Propane had 1/4 tank Shut off propane and disconnected gas line Removed electric gauge Found the two bolts to the rear were extremely rusty Sprayed bolts with break away *72295-1* Tried to remove the nuts would only loosen a few turns Removed the upper black and grey tank access panel Had to cut the old bolts in order to remove them Was able to push the floor u enough to remove the cut bolts Drilled holes through the floor Removed the front bolts and took the old tank out Removed the regulator from the old tank tank installed it on the new tank Installed the electric tank gauge Moved the new tank under the unit using a jack lifted it in place Used two new bolts and nuts for the rear and the old bolts for the front Tightened the bolts down Reconnected the gas line Reconnected the electric wires with butt splices Filled tank with propane Leak tested the unit no leaks Work complete INC., MYERS "RV" CENTER, Customer #: 1000 Labor Job # Description Total 4 LP TANK 487.50 Subtotal for Job #4: 487.50 Job #8 - Warranty
matched • confidence 0.91
correction
What does the manufacturer suggest doing with this LP tank. Propane had 1/4 tank Shut off propane and disconnected gas line Removed electric gauge Found the two bolts to the rear were extremely rusty Sprayed bolts with break away *72295-1* Tried to remove the nuts would only loosen a few turns Removed the upper black and grey tank access panel Had to cut the old bolts in order to remove them Was able to push the floor u enough to remove the cut bolts Drilled holes through the floor Removed the front bolts and took the old tank out Removed the regulator from the old tank tank installed it on the new tank Installed the electric tank gauge Moved the new tank under the unit using a jack lifted it in place Used two new bolts and nuts for the rear and the old bolts for the front Tightened the bolts down Reconnected the gas line Reconnected the electric wires with butt splices Filled tank with propane Leak tested the unit no leaks Work complete INC., MYERS "RV" CENTER, Customer #: 1000 Labor Job # Description Total 4 LP TANK 487.50 Subtotal for Job #4: 487.50 Job #8 - Warranty
unreviewed • confidence 0.00
correction
What does the manufacturer suggest doing with this LP tank. Propane had 1/4 tank Shut off propane and disconnected gas line Removed electric gauge Found the two bolts to the rear were extremely rusty Sprayed bolts with break away *72295-1* Tried to remove the nuts would only loosen a few turns Removed the upper black and grey tank access panel Had to cut the old bolts in order to remove them Was able to push the floor u enough to remove the cut bolts Drilled holes through the floor Removed the front bolts and took the old tank out Removed the regulator from the old tank tank installed it on the new tank Installed the electric tank gauge Moved the new tank under the unit using a jack lifted it in place Used two new bolts and nuts for the rear and the old bolts for the front Tightened the bolts down Reconnected the gas line Reconnected the electric wires with butt splices Filled tank with propane Leak tested the unit no leaks Work complete INC., MYERS "RV" CENTER, Customer #: 1000 Labor Job # Description Total 4 LP TANK 487.50 Subtotal for Job #4: 487.50 Job #8 - Warranty
unreviewed • confidence 0.00
correction
What does the manufacturer suggest doing with this LP tank. Propane had 1/4 tank Shut off propane and disconnected gas line Removed electric gauge Found the two bolts to the rear were extremely rusty Sprayed bolts with break away *72295-1* Tried to remove the nuts would only loosen a few turns Removed the upper black and grey tank access panel Had to cut the old bolts in order to remove them Was able to push the floor u enough to remove the cut bolts Drilled holes through the floor Removed the front bolts and took the old tank out Removed the regulator from the old tank tank installed it on the new tank Installed the electric tank gauge Moved the new tank under the unit using a jack lifted it in place Used two new bolts and nuts for the rear and the old bolts for the front Tightened the bolts down Reconnected the gas line Reconnected the electric wires with butt splices Filled tank with propane Leak tested the unit no leaks Work complete INC., MYERS "RV" CENTER, Customer #: 1000 Labor Job # Description Total 4 LP TANK 487.50 Subtotal for Job #4: 487.50 Job #8 - Warranty
unreviewed • confidence 0.00
correction
What does the manufacturer suggest doing with this LP tank. Propane had 1/4 tank Shut off propane and disconnected gas line Removed electric gauge Found the two bolts to the rear were extremely rusty Sprayed bolts with break away *72295-1* Tried to remove the nuts would only loosen a few turns Removed the upper black and grey tank access panel Had to cut the old bolts in order to remove them Was able to push the floor u enough to remove the cut bolts Drilled holes through the floor Removed the front bolts and took the old tank out Removed the regulator from the old tank tank installed it on the new tank Installed the electric tank gauge Moved the new tank under the unit using a jack lifted it in place Used two new bolts and nuts for the rear and the old bolts for the front Tightened the bolts down Reconnected the gas line Reconnected the electric wires with butt splices Filled tank with propane Leak tested the unit no leaks Work complete INC., MYERS "RV" CENTER, Customer #: 1000 Labor Job # Description Total 4 LP TANK 487.50 Subtotal for Job #4: 487.50 Job #8 - Warranty
unreviewed • confidence 0.00
complaint
Key G330 for Compartment doors is broken in luck.
partial-match • confidence 0.73
complaint
Key G330 for Compartment doors is broken in luck.
unreviewed • confidence 0.00
complaint
Key G330 for Compartment doors is broken in luck.
unreviewed • confidence 0.00
complaint
Key G330 for Compartment doors is broken in luck.
unreviewed • confidence 0.00
complaint
Key G330 for Compartment doors is broken in luck.
unreviewed • confidence 0.00
cause
Key broke off in lock
partial-match • confidence 0.71
cause
Key broke off in lock
unreviewed • confidence 0.00
cause
Key broke off in lock
unreviewed • confidence 0.00
cause
Key broke off in lock
unreviewed • confidence 0.00
cause
Key broke off in lock
unreviewed • confidence 0.00
correction
Removed old lock takin the 4 backing screws out Installed new with same backing plate and screws *1000* Checked the door for proper operation Door works correctly Work completed Labor Job # Description Total 8 LOCK\/KEY 58.50 Parts Part # Description Qty Price Total 31255 GLOBAL LATCH; BAGGAGE DOOR 1.00 49.40 49.40 LOCK, LOCKING Other Services Code Description Qty Price Total FRT SHIPPING & HANDLING 1.00 11.04 11.04 CHARGES Subtotal for Job #8: 118.94
matched • confidence 0.85
correction
Removed old lock takin the 4 backing screws out Installed new with same backing plate and screws *1000* Checked the door for proper operation Door works correctly Work completed Labor Job # Description Total 8 LOCK\/KEY 58.50 Parts Part # Description Qty Price Total 31255 GLOBAL LATCH; BAGGAGE DOOR 1.00 49.40 49.40 LOCK, LOCKING Other Services Code Description Qty Price Total FRT SHIPPING & HANDLING 1.00 11.04 11.04 CHARGES Subtotal for Job #8: 118.94
unreviewed • confidence 0.00
correction
Removed old lock takin the 4 backing screws out Installed new with same backing plate and screws *1000* Checked the door for proper operation Door works correctly Work completed Labor Job # Description Total 8 LOCK\/KEY 58.50 Parts Part # Description Qty Price Total 31255 GLOBAL LATCH; BAGGAGE DOOR 1.00 49.40 49.40 LOCK, LOCKING Other Services Code Description Qty Price Total FRT SHIPPING & HANDLING 1.00 11.04 11.04 CHARGES Subtotal for Job #8: 118.94
unreviewed • confidence 0.00
correction
Removed old lock takin the 4 backing screws out Installed new with same backing plate and screws *1000* Checked the door for proper operation Door works correctly Work completed Labor Job # Description Total 8 LOCK\/KEY 58.50 Parts Part # Description Qty Price Total 31255 GLOBAL LATCH; BAGGAGE DOOR 1.00 49.40 49.40 LOCK, LOCKING Other Services Code Description Qty Price Total FRT SHIPPING & HANDLING 1.00 11.04 11.04 CHARGES Subtotal for Job #8: 118.94
unreviewed • confidence 0.00
correction
Removed old lock takin the 4 backing screws out Installed new with same backing plate and screws *1000* Checked the door for proper operation Door works correctly Work completed Labor Job # Description Total 8 LOCK\/KEY 58.50 Parts Part # Description Qty Price Total 31255 GLOBAL LATCH; BAGGAGE DOOR 1.00 49.40 49.40 LOCK, LOCKING Other Services Code Description Qty Price Total FRT SHIPPING & HANDLING 1.00 11.04 11.04 CHARGES Subtotal for Job #8: 118.94
unreviewed • confidence 0.00
Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 15, 2025, 8:33 PM
@Stephanie K @Brian P
Claim# 16632
Stephanie Kendziorski
processor • Dec 18, 2025, 9:09 PM
Line 3 approved for .2
Line 4 approved .5 - Christy at Nexus requested the tank to be sent to you. Can you verify if you have received it?
Line 8 approved .3
Stephanie Kendziorski
processor • Dec 18, 2025, 9:10 PM
Line 3 approved for .2
Line 4 approved .5 - Christy at Nexus requested the tank to be sent to you. Can you verify if you have received it? @Jeff M
Line 8 approved .3
Brian Parrott
dealer_or_external • Dec 19, 2025, 1:36 PM
We have not received the LP tank
Stephanie Kendziorski
processor • Feb 10, 2026, 11:19 AM
Have you gotten the tank now?
Brian Parrott
dealer_or_external • Feb 10, 2026, 12:26 PM
No, not yet. Rhi finally got a person in parts at Nexus looking into it.
Stephanie Kendziorski
processor • Mar 4, 2026, 6:38 PM
Has this been worked out now?
Brian Parrott
dealer_or_external • Mar 5, 2026, 10:03 AM
We still did not receive the LP tank
Stephanie Kendziorski
processor • Mar 5, 2026, 11:12 AM
Ok. I emailed Christy at Nexus to see if she can provide any insight. I CC'd you on the email.
Brian Parrott
dealer_or_external • Mar 5, 2026, 11:33 AM
Thank you
Stephanie Kendziorski
processor • Mar 9, 2026, 2:38 PM
I have not heard back from Christy. I emailed her and commented back to her on the PA. Do you know who Rhi was speaking to in the parts area?
Brian Parrott
dealer_or_external • Mar 9, 2026, 4:24 PM
I will get with Rhi
Stephanie Kendziorski
processor • Mar 12, 2026, 1:52 PM
@Jeff M @Sarah C Just an FYI for you on this one - Flameking was supposed to be sending the propane tank to you, but as of a couple of days ago, the part still has not been received. This was approved back in November. I've tried contacting Christy via emails, notes on the claim, phone and I can't get a response from her as to what the status of this part being sent to you is. I know Brian has had Rhianna try too. I'm not sure how to move forward with this one so you can complete the work if I can't get a response from anyone.
Stephanie Kendziorski
processor • Mar 12, 2026, 4:20 PM
@Brian Parrott Christy at Nexus finally responded to me. She said that she sent Flameking a hot request. I asked her if she could provide a tracking number as well since this has been taking such a long time to get the part.
Brian Parrott
dealer_or_external • Mar 13, 2026, 9:22 AM
Thank you
Stephanie Kendziorski
processor • Mar 17, 2026, 9:09 AM
Hey Brian. On this one, I have been working with Christy to try and get a new tank over to you. However, now she is asking for pictures of the tank. There are not any attached to the authorization. Do you have pictures so I can send them off to her?
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:17 AM
I uploaded two pics
Stephanie Kendziorski
processor • Mar 17, 2026, 9:24 AM
Where did you upload them? I am not seeing them in the folder here.
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:26 AM
I just looked, they are there? One is of the front of the tank showing all the rust and the other the tank info
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:27 AM
They were taken under job 1
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:28 AM
I forgot to rename them
Stephanie Kendziorski
processor • Mar 17, 2026, 9:28 AM
I can't see them at all. You put them here in DropBox, right?
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:31 AM
Yes, I will email them. I just closed and reopened drop box. I see them.
Stephanie Kendziorski
processor • Mar 17, 2026, 9:33 AM
Thank you. I still can't see them. I have Heidi checking into it.
Brian Parrott
dealer_or_external • Mar 17, 2026, 9:34 AM
I sent a screen shot from my phone and texted. I was having issues yesterday with drop box but seems to be working now.
Stephanie Kendziorski
processor • Mar 17, 2026, 12:09 PM
Hi everyone. This one is proving to be a bit dramatic. Apparently, when Nexus granted the authorization to replace the tank, they never sent a request over to Flameking to have the tank sent to you. Flameking is not willing to authorize a rust issue, and mentioned that the propane tank was more than two years old and had no record of a sale. I did advise that at the time authorization was granted, this was a stock unit. I have not sent anything back over to Christy at Nexus yet. I wanted to see how you wanted to move forward with this one. Seems like if Nexus authorized a tank replacement, and it was a fault of their own that they didn't check with FlameKing to see if it would be covered, that they should be willing to cover the part if you got one locally. However, I didn't know if you wanted to proceed that way or not. Let me know your thoughts on this one. I will forward all of you the email chain as well.
Stephanie Kendziorski
processor • Mar 18, 2026, 11:34 AM
Jeff - did anyone get back with you from Nexus yet? Christy went pretty silent yesterday on the email chain - so I was hoping maybe they reached out to you directly to get it resolved after you called. We know Flameking is not going to cover it, and it seems pretty clear that Nexus is on the line for a propane tank. Let me know if there is anything else I can do to help.
Jeff Myers
dealer_or_external • Mar 18, 2026, 12:56 PM
@Stephanie K I spoke with my Nexus rep, he is going to try and get in touch with Christy. I'll let you know what transpires.
Stephanie Kendziorski
processor • Mar 26, 2026, 10:06 AM
Just FYI - no updates to the claim have been posted in the portal. No new notes about a tank being sent or a tracking number from Nexus after the emails and conversations that were had about this one. I know Jeff spoke with his rep and a tank is supposed to be coming, but want to keep you all in the loop on the timeline, as a precaution.
@Chris B
Brian Parrott
dealer_or_external • Mar 26, 2026, 10:27 AM
Thank you
Brian Parrott
dealer_or_external • Mar 26, 2026, 10:37 AM
We just got the tank. @
Stephanie Kendziorski
processor • Mar 26, 2026, 10:44 AM
Awesome! Glad to hear it!
Stephanie Kendziorski
processor • Apr 8, 2026, 10:01 AM
Added parts to clam, claim goes back into authorization needed, will submit for payment once it is reapproved.
Stephanie Kendziorski
processor • Apr 15, 2026, 10:16 AM
@Brian P Can you send the Nexus part invoice for the vent and latch please?
Brian Parrott
dealer_or_external • Apr 15, 2026, 11:20 AM
@Rhianna S
Stephanie Kendziorski
processor • May 4, 2026, 10:02 AM
Paid $686.65
Sarah Caffrey
dealer_or_external • May 14, 2026, 2:50 PM
Hey Steph! This claim is aged 37 days. I know Nexus is notorious for "check is in the mail" but before I reach out to them, I wanted to make sure the claim has been finalized. Thanks!
Claim Files
Paid claim.pdf
pdf • May 4, 2026, 10:00 AM • 99,221 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/Paid claim.pdf
Paid claim.pdf
pdf • May 4, 2026, 10:00 AM • 99,221 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/Paid claim.pdf
Nexus_001.pdf
pdf • Apr 15, 2026, 2:17 PM • 64,258 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/Nexus_001.pdf
Nexus_001.pdf
pdf • Apr 15, 2026, 2:17 PM • 64,258 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/Nexus_001.pdf
Nexus_001.pdf
pdf • Apr 15, 2026, 2:17 PM • 64,258 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/Nexus_001.pdf
72295-1F.pdf
main-pdf • Apr 7, 2026, 4:42 PM • 424,495 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/72295-1F.pdf
72295-1F.pdf
main-pdf • Apr 7, 2026, 4:42 PM • 424,495 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/72295-1F.pdf
72295-1F.pdf
main-pdf • Apr 7, 2026, 4:42 PM • 424,495 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/72295-1F.pdf
Updated approval for LP.pdf
updated-packet • Apr 7, 2026, 3:53 PM • 93,017 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/Updated approval for LP.pdf
Updated approval for LP.pdf
updated-packet • Apr 7, 2026, 3:53 PM • 93,017 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/Updated approval for LP.pdf
Updated approval for LP.pdf
updated-packet • Apr 7, 2026, 3:53 PM • 93,017 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/Updated approval for LP.pdf
72295-1.pdf
main-pdf • Dec 15, 2025, 8:33 PM • 317,941 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Nexus/72295-1/72295-1.pdf
72295-1.pdf
main-pdf • Dec 15, 2025, 8:33 PM • 317,941 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/72295-1.pdf
72295-1.pdf
main-pdf • Dec 15, 2025, 8:33 PM • 317,941 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Nexus/72295-1/72295-1.pdf