Claim explorer / evidence thread
Claim 72193
MYRV 12024 • Stephanie • Paid • open-range
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
22
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/72193/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Feb 3, 2026, 1:47 PM • processor • Paid $211.84 (freight did not pay)
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 0 • info / missing-doc asks 21 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Trailer-mounted battery with connected terminals; no visible damage evident.
Human interpretation • confidence 0.86
document-photo
Rear of an electronic control unit is wet and contaminated with debris.
Human interpretation • confidence 0.90
document-photo
Go Power 30 AMP solar controller shown operating at 63°F in flooded-battery mode.
Human interpretation • confidence 0.96
document-photo
Go Power 30A solar controller display shows 22.5V and low-voltage status.
Human interpretation • confidence 0.95
document-photo
Dometic photovoltaic solar charge controller shown with readable product label.
Human interpretation • confidence 0.86
document-photo
Roof-mounted solar panel appears intact; no clear defect or damage visible.
Human interpretation • confidence 0.93
supporting-image
Trailer tongue assembly with propane cover, battery box, coupler, and powered jack.
Human interpretation • confidence 0.90
supporting-image
Trailer A-frame shows dual battery boxes and loose exposed wiring; no clear physical damage visible.
Human interpretation • confidence 0.82
supporting-image
Trailer tongue with LP tank cover, jack, chains, and handwritten 9440 marking.
Human interpretation • confidence 0.86
supporting-image
Open Range travel trailer exterior; no clear damage visible.
Human interpretation • confidence 0.78
supporting-image
Open Range trailer shows significant denting and deformation to the passenger-side exterior siding.
Human interpretation • confidence 0.88
supporting-image
Exterior side view of a travel trailer; no clear damage is visible.
Human interpretation • confidence 0.88
supporting-image
RV entry steps and folding support assembly shown; no clear damage visible.
Human interpretation • confidence 0.64
supporting-image
Rear exterior of Open Range travel trailer; no clear damage visible.
Human interpretation • confidence 0.88
supporting-image
Exterior view of a travel trailer; possible lifted or damaged trim at the upper front roof edge.
Human interpretation • confidence 0.78
supporting-image
RV kitchen appliances and cabinetry shown; no clear damage visible.
Human interpretation • confidence 0.78
supporting-image
Trailer front lower diamond-plate panel appears dented or bowed.
Human interpretation • confidence 0.74
supporting-image
Front view of an Open Range travel trailer; no clear damage visible.
Human interpretation • confidence 0.92
supporting-image
RV interior shows an open ceiling-to-wall seam above the rear wall.
Human interpretation • confidence 0.86
supporting-image
Trailer lower front corner shows scuffing/abrasion and possible peeling along black diamond-plate edge.
Human interpretation • confidence 0.88
supporting-image
Photo shows RV exterior awning roller, end cap, and support arm above entry door.
Human interpretation • confidence 0.78
supporting-image
Exterior RV entry door latch/handle shown; no clear damage is visible.
Human interpretation • confidence 0.88
supporting-image
RV dinette seating and interior fixtures appear intact; no visible damage or repair evidence.
Human interpretation • confidence 0.88
supporting-image
RV kitchen and dinette interior; no clear damage or failed component is visible.
Human interpretation • confidence 0.82
Claim Lines
complaint
CUSTOMER STATES CHECK SOLAR PANEL / NOT CHARGING BATTERIES
partial-match • confidence 0.57
complaint
CUSTOMER STATES CHECK SOLAR PANEL / NOT CHARGING BATTERIES
needs-review • confidence 0.20
cause
Solar panel monitor needs to be replaced due to battery type option not working only Lithium MARGARITO LOPEZ CARDENAS, Customer #: 60297 battery is available also battery does not hold a charge.
partial-match • confidence 0.57
cause
Solar panel monitor needs to be replaced due to battery type option not working only Lithium MARGARITO LOPEZ CARDENAS, Customer #: 60297 battery is available also battery does not hold a charge.
needs-review • confidence 0.26
correction
Replace solar panel and battery with new replacements.
partial-match • confidence 0.57
correction
Replace solar panel and battery with new replacements.
needs-review • confidence 0.20
Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 15, 2025, 6:40 PM
@Stephanie K @Brian P Claim J01435737 submitted 09/15/25 - Jayco requested more pics & info. Last request to service was 10/05/25
Brian Parrott
dealer_or_external • Dec 16, 2025, 10:53 AM
Waiting on parts / will get more pics when unit is brought back.
Stephanie Kendziorski
processor • Dec 19, 2025, 10:02 AM
Just noting so you have info on what Jayco is requesting.
From Jayco:
pictures do not show an issue with need pictures of the battery and solar panel with model & serial number
Stephanie Kendziorski
processor • Jan 2, 2026, 12:53 PM
@Brian P Do you have an anticipated date the customer is returning to get the additional photos that Jayco needed? Just don't want to lose sight of this.
@Jeff M
Brian Parrott
dealer_or_external • Jan 2, 2026, 1:09 PM
Customer brought unit, we completed the work. I will get it closed
Stephanie Kendziorski
processor • Jan 2, 2026, 1:22 PM
Ok, but this hasn't been approved yet. The photos Jayco had did not show an issue and they wanted pictures of the battery AND solar panel with the model and serial number. The pictures I have here in DB are the same ones that were uploaded to the line in the Jayco portal. It looks like I have a picture of the charge controller, but the model/serial numbers are not readable.
Stephanie Kendziorski
processor • Jan 8, 2026, 11:07 AM
@Brian P Did you get the additional pictures Jayco asked for when you completed the work so I can get the PA approved?
Brian Parrott
dealer_or_external • Jan 9, 2026, 2:52 PM
I uploaded additional pics
Stephanie Kendziorski
processor • Jan 12, 2026, 11:10 AM
Can you clarify why the controller needs to be replaced? Jayco is asking why it needs to be replace, they say they see no issue and Jayco does not install batteries.
Stephanie Kendziorski
processor • Jan 12, 2026, 11:11 AM
Can you clarify why the controller needs to be replaced? Jayco is asking why it needs to be replace, they say they see no issue and Jayco does not install batteries. Is it some kind of setting for the battery that is not available on the controller and the unit has a different kind of battery than what it shows?
Stephanie Kendziorski
processor • Jan 16, 2026, 6:44 PM
@Brian P approved .5 to replace solar controller
Stephanie Kendziorski
processor • Jan 16, 2026, 6:45 PM
This one is all set to submit for payment, correct?
Brian Parrott
dealer_or_external • Jan 16, 2026, 6:47 PM
Yes
Stephanie Kendziorski
processor • Jan 16, 2026, 6:50 PM
Ok, thanks. Can you let me know what the completed date is?
Brian Parrott
dealer_or_external • Jan 16, 2026, 6:51 PM
I just closed it
Stephanie Kendziorski
processor • Jan 16, 2026, 6:51 PM
Ok, I'll use today's date. Thanks.
Stephanie Kendziorski
processor • Jan 16, 2026, 6:59 PM
Submitted for payment
Stephanie Kendziorski
processor • Jan 27, 2026, 10:20 AM
@Brian P Jayco would like a clear photo of the serial number. They also want to know what is all over the back of the controller?
@Sarah C @Jeff M
Brian Parrott
dealer_or_external • Jan 27, 2026, 11:13 AM
If they turn the pic they can see the serial number, as for the black stuff, I dont know. The dometic tags were put on after so nothing we did
Stephanie Kendziorski
processor • Jan 27, 2026, 11:21 AM
I have the picture attached to the claim, but even when I turn it and zoom the numbers are hard to see clearly. Is it the only photo you have and can get? I know this is an older one.
Brian Parrott
dealer_or_external • Jan 27, 2026, 11:27 AM
This is the only picture I have. I just tried looking for the part and I can't find it.
Stephanie Kendziorski
processor • Jan 27, 2026, 11:28 AM
Ok, I'll do what I can. Thank you!
Stephanie Kendziorski
processor • Feb 3, 2026, 1:47 PM
Paid $211.84 (freight did not pay)
Claim Files
Paid claim.pdf
pdf • Feb 3, 2026, 1:47 PM • 4,327 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/72193/Paid claim.pdf
SalesInvoice_zz964034_0_16012026_18_54_39_62_251689_P.pdf
pdf • Jan 16, 2026, 6:56 PM • 47,788 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/72193/SalesInvoice_zz964034_0_16012026_18_54_39_62_251689_P.pdf
72193.pdf
main-pdf • Dec 15, 2025, 6:38 PM • 322,359 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/72193/72193.pdf