Claim Detail

dealer_or_external • Sep 4, 2024, 10:20 AM

@Alix M Good morning, Alix, This is an old claim it was originally approved in GD, pre auth # 559241. The work was unable to be completed until recently due to the customer not being in town. I'm not sure if we can work with GD and see if they will goodwill any of this but it is worth a try considering it is over a $2K claim. If you have any questions and want to chat on this give me a call here at Greeneway.

processor • Sep 4, 2024, 10:36 AM

@ANNA F What was the date the work was completed? I will reach out to GD and see what they say.

dealer_or_external • Sep 4, 2024, 11:20 AM

08/29/24

processor • Sep 4, 2024, 11:46 AM

I have sent GD an email., I will let you know what they say. Thank you!

processor • Sep 4, 2024, 1:00 PM

@ANNA F This is the response I received: Good Afternoon, I am showing this pre-auth was submitted and approved over 2 years ago and that the unit is 2.5 years out of warranty.   Unfortunately, due to the length of time and the unit being so far out of warranty, this pre-auth will respectfully remain denied. Thank you,

processor • Oct 20, 2026, 7:04 AM

TESTING AND LEARNING — GRE 8220 / Write Off / WO 6929, 2021 Grand Design Reflection fifth-wheel. WHY THE AGED CLAIM DID NOT PAY: The original seven-page RO opened June 2022 and spans TWELVE separate warranty concerns plus nonwarranty/goodwill work. On Sept 4, 2024 the actual native Dropbox correspondence records Grand Design declining to reinstate a preauthorization approved more than two years earlier; the manufacturer said the unit was then 2.5 years beyond warranty. Earlier RO notes separately say warranty lines 1 (drawer travel security), 4 (autolevel) and 11 (TV alignment) were declined under six-month coverage; there is NO line-by-line remittance proving every other job was denied or unpaid. HOW TO PREVENT THIS: Track each line's PA date, covered warrantor, service completion, customer return and expiration separately; obtain a written extension BEFORE old approvals lapse; address parts delays and submit completed approved work within the actual contract's deadlines. Keep proof of technician hours, part orders, OEM decisions, final paid remittances and journaled writeoffs. The $2,668.45 RO consists of $2,512.03 warranty-coded billing and $156.42 other/PD; it is NOT a verified denied or collectible balance. No confirmed recoverable amount is supported; reconcile submissions, OEM accounts and accounting before an appeal. Wisconsin RV dealer statute 218.164, effective Oct 1, 2024, must NOT be assumed retroactive to this 2022 work and Sept 2024 refusal. LEARNING: eliminate approval-aging gaps and never label whole multi-job ROs as lost money without proof of actual services, denials and unpaid amounts. Internal testing/learning notice only; no final legal judgment. @Chris B @Heidi H @Tricia H