Claim Detail

processor • Jun 18, 2026, 2:16 PM

@cody e @Jeremy G @Alix M Do you have pictures for jobs A, C, E, F, I, J? The videos that you have for the doors are both assigned to job G. Is one of them for job H? If not, can you take pictures/video for line H? @Heidi H

dealer_or_external • Jun 22, 2026, 7:43 AM

its the same thing

processor • Jun 22, 2026, 7:57 AM

Please update WO to reflect that. Still need photos of the other jobs. Thank you!

dealer_or_external • Jun 22, 2026, 7:58 AM

@Alix M @Jeremy G THEY ARE ON THE RO

processor • Jun 22, 2026, 8:43 AM

@cody e @Jeremy G Anything added after initial pull from Tekion should be added by you. I will pull the photos this time, but you need to do it in the future. Thanks. This was agreed upon when we were there.

processor • Jun 22, 2026, 8:47 AM

@cody e @Jeremy G It looks like they don't pull all the photos when we click download all. Sorry for the confusion. @Heidi H Want to take a jab at this and see if you can figure out why? Not sure if it's the format of the photo or what would cause it to not download all photos.

processor • Jun 22, 2026, 8:48 AM

I will take a look.

processor • Jun 22, 2026, 9:12 AM

PA 2717186 has been submitted for approval. (Jobs G and H are the same and Jobs I and J are the same)

processor • Jun 22, 2026, 11:21 AM

Hi everyone, I have reviewed. What appears to have happened is that several pictures in Tekion are labeled image.jpg. When we download the file of media from Tekion then upload them into Dropbox, Dropbox doesn't upload duplicate named files. Only one of the files labeled image.jpg was uploaded. @cody e @Jeremy G please remind your team to call all warranty pictures something different to avoid this in the future. Thank you!

processor • Jun 22, 2026, 11:36 AM

@cody e @Jeremy G Job A: approved for 0.05 hour (requested 0.2 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to replace the missing sewer cap. Job B: approved for 0.5 hour (requested 1 hour) The time requested is excessive for this repair, time adjusted. We give a a maximum of .50 to spot seal the entire roof membrane. NVCB .50 to use sealant to fill in and cover the seal voids on the entire roof membrane. Job C: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to use paint to fill in and cover the scratch. Job D: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to use paint to fill in and cover the scratch. Repair only close code per dealer’s description of this repair. Job E: approved for 0.2 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .20 to use seam tape to cover the crack in the wall panel. Job F: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to secure the snap in ceiling trim. Job G: approved for 0.8 hour (requested 1 hour) The time requested is excessive for this repair, time adjusted. NVCB .80 to properly align the hinged passage door. Job I: approved for 0.3 hour (requested 0.5 hour) The time requested is excessive for this repair, time adjusted. NVCB .30 to adjust the range.

processor • Jun 25, 2026, 1:29 PM

@JASON S Please upload invoices if you have them. Thank you!

processor • Jun 29, 2026, 12:09 PM

Following up on these invoices. Thank you!

dealer_or_external • Jun 29, 2026, 12:12 PM

I WAS OFF FRI AND SAT. CAME IN TO ALOT!!

processor • Jun 29, 2026, 12:27 PM

@JASON S Was just following up because you handled others so just wanted to make sure this wasn't missed. That's all. Thanks.

processor • Jul 2, 2026, 9:21 AM

This is still needing invoices.

dealer_or_external • Jul 2, 2026, 9:46 AM

@Alix M I DID UPLOAD THESE. BUT I DID AGAIN.

processor • Jul 2, 2026, 10:16 AM

Thank you. Part price for Job B can only be $8.83 based on the invoice provided.

processor • Jul 2, 2026, 10:20 AM

This has been submitted for payment.

processor • Jul 10, 2026, 9:14 AM

@cody e @Jeremy G @BONNIE S This paid on check 3189929 for $343.13 total Job A: Labor - $8.25 Parts $3.85 (part reduced to FR pricing) Job B: Labor - $82.50 Parts $6.79 Need to email FR as they took off the markup. Job C: Labor - $8.25 Parts $0.42 Job D: Labor - $8.25 Parts $0.42 Job E: Labor - $33 Parts $1.65 Job F: Labor - $8.25 Job G/H: Labor - $132 Job I/J: Labor - $49.50