Claim Detail

processor • Apr 30, 2026, 2:54 PM

PA 2660461 has been submitted for approval.

processor • Apr 30, 2026, 7:16 PM

@cody e @Jeremy G From FR: We will not be replacing the lino. This can be repaired. If your techs are not able to make the repairs you will need to reach out to a sublet and have it repaired. If you get a sublet, please attach a copy of the sublets estimate to this claim. The estimate MUST have the vin number on it. Change the code to sublet and enter the sublet amount into the correct box.

dealer_or_external • May 1, 2026, 11:50 AM

@Alix M @cody e @ Alix , I would like it if you could ask for a reconsideration o this one . This may be one that we need to get Chris in on . The customer just took delivery of this unit yesterday . This unit is brand new to them and is brand new, I do not want to tell them they are going to have repaired Lino in a brand new unit they have never stayed in yet.

processor • May 1, 2026, 12:25 PM

@Jeremy G @cody e I just spoke with Chris. We are going to reach out to Kelly at Forest River. We will keep you posted on her response.

processor • May 5, 2026, 11:31 AM

@Jeremy G @cody e From FR: Thank you for reaching out. I would agree with our reps.  This floor cannot be replaced for one scratched tile on the linoleum.  I asked Dennis and Richard (the manager at Prime Time) to help you find someone to come fix this in a timely manner to avoid an unhappy customer. We need to find a better alternative to replacing the linoleum.

processor • May 5, 2026, 11:32 AM

With this, can you separate the slide out adjustment on to a different line so I can make sure we get you paid for that as everything is bunched up into one line right now.

processor • May 5, 2026, 11:57 AM

@cody e @Jeremy G From FR: Heather at Creative Colors to repair the lino. Her email address is Heather.Lui@WeCanFixThat.com and her phone number is 612-349-6623.

dealer_or_external • May 5, 2026, 12:24 PM

@Alix M @cody e Alix I am confused here. We are trying to give this customer the option of replacing or repairing and its good to know that we can replace it if that is what they want and should get. I did not expect you to say that you agree with the Prime time Reps that this needs repaired. Are you working for us or them ? Not trying to be rude but this sure dont seem like your trying to help Link RV here.

processor • May 5, 2026, 12:51 PM

@Jeremy G @cody e Forest River will not pay to have it replaced. They will only cover repairs. They want you to get an estimate on the repairs to submit for PA. I am asking that you separate the lino repair from the slide adjustment so I can enter them separately as they should be.

processor • May 5, 2026, 12:52 PM

Chris and I attempted to get them to replace, but they said they will not.

processor • May 5, 2026, 12:55 PM

Heidi is reviewing as well.

processor • May 8, 2026, 9:52 AM

@Jeremy G @cody e I am adding in an "estimate" that Forest River provided. However, they did not give the place the correct address. I tried to address this with them, but they said you need to reach out to this person to get a correct estimate. I don't know what their purpose was for providing this to us if they do not intend to get the correct estimate. "You will have to reach out to Heather 612-349-6623 or 'her email Heather.Lui@WeCanFixThat.com' to schedule when is a good time for her to repair."

processor • May 29, 2026, 9:05 AM

@cody e @Jeremy G @Michael B Following up on this. Thank you.

dealer_or_external • May 29, 2026, 9:43 AM

Customer is still very upset with patching of floor , Does not think this is acceptable when its @Alix M @cody e new and in the middle of a high traffic area.

processor • May 29, 2026, 11:18 AM

@Alix M I spoke with Mike at Link and told him we are out of bullets on this. We have tried 6 times and nothing - FR is holding the line on this. Mike is calling his Tracer rep on this and will get back to us.

processor • Jun 23, 2026, 9:45 AM

@Michael B @Chris B Has there been any movement/update on this one?