Claim Detail

dealer_or_external • Apr 7, 2026, 11:31 AM

@Alix M @Jeremy G pre oth

processor • Apr 7, 2026, 11:50 AM

@cody e @Jeremy G We need furnace tags. Thanks.

processor • Apr 7, 2026, 12:09 PM

Got the tag via email. Thank you.

processor • Apr 7, 2026, 12:36 PM

PREAUTH94078 has been submitted for approval.

processor • Apr 9, 2026, 11:22 AM

@cody e @Jeremy G @JASON S Job A: approved for 1.3 hours Job B: approved for 0.5 hour - labor time approved and adjusted in accordance with Keystone RV's flat rate manual (requested 1.2 hour) Job C: approved for 0.2 hour Job D: denied - not warranty, damage; dealer pick-up unit. Contact transportation carrier. Job E: approved for 0.3 hour Job F: approved for 0.6 hour per flat rate (requested 0.7 hour) Job G: approved for 0.3 hour Job H: approved for 0.2 hour - time approved to wrap stile *NOT REPLACE* (requested 0.7 hour) Job I: approved for 0.2 hour

dealer_or_external • Apr 20, 2026, 11:19 AM

@Alix M @Jeremy G READY TO SUMMIT

processor • Apr 20, 2026, 11:54 AM

@JASON S Do you have invoices for Job F, Job G and Job I? Thank you!

processor • Apr 20, 2026, 11:54 AM

@JASON S Do you have invoices for Job F, Job G, Job H and Job I? Thank you!

processor • Apr 20, 2026, 1:27 PM

CLAIM97181 has been submitted for payment.

processor • Apr 20, 2026, 1:30 PM

@JASON S @cody e FYI - I don't see any invoice that has a freight charge of $122, therefore I could not charge that to Keystone. That will need to be fixed for Job H

dealer_or_external • Apr 20, 2026, 1:45 PM

IT MULTIPLIED I BELIEVE. FREIGHT WAS PUT ON A LINE WITH MULTIPLE AMOUNTS ON THAT ITEM. I THINK THATS WHAT HAPPENED? IT IS CLOSED SO I CANT SEE ALL OF IT.

processor • Apr 20, 2026, 7:57 PM

No worries, just fix it when you can. Thanks!

processor • May 18, 2026, 9:07 AM

@cody e @Jeremy G This paid on check 1593279 for $667.06 total Job A: Labor $214.50 Parts: $8.67 Job B: Labor $82.50 Parts $3.90 Job C: Labor $33 Parts $6.50 Job D: denied Job E: Labor $49.50 Parts $6.50 Job F: Labor $99 Parts $7.78 Job G: Labor $49.50 Parts $11.05 Job H: Labor $33 Parts $19.14 Job I: Labor $33 Parts $6.70 It looks like they paid $2.82 in freight somewhere that I cannot see.