Claim explorer / evidence thread
Claim 2927
TRI 1202 • Ashlee • Parts Inquiry • grand-design
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deadline Approaching deadline
images 0
matched 0
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
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Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
156 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 28, 2026, 8:26 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
156 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Timeline
First seen May 28, 2026, 8:26 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
Feb 9, 2026, 1:23 PM • dealer_or_external • @Cole P WATER HEATER PART JOW NEEDED IS HERE
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 0
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Work missing-doc or reply asks first from the thread.
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Images
parts-photo
Image shows a computer screen in a dealer/work-order system, not a physical damage photo.
- **Visible repair context:** Work Order / Estimate screen for customer **RISCO, GERALD**.
- **Work order number:** **93408**.
- **Unit/stock info:** appears to show **Stock # RW 2020**; mileage/kilometers field shows **In**.
- **Highlighted job/claim line:** Line **E**, Work Order **93408**.
- **Job description / complaint:** “**EST CUSTOMER HAD A BLOW OUT**” and comment text appears to read “**Customer h
Human interpretation • confidence 0.00
parts-photo
Exterior passenger/entry side of a Grand Design RV/travel trailer.
- **Visible components:** Entry door area with black grab handle, fold-out steps, side windows, exterior graphics/decals, lower black/gray skirt panel, wheel/tire, stabilizer/leveling jack leg/foot, lower trim/screw fasteners.
- **Visible damage:** Lower skirt/fender-area panel ahead/above the wheel appears dented/warped with scuffing and possible deformation along the wheel opening/lower edge. Some dirt/scuff marks on the white
Human interpretation • confidence 0.00
parts-photo
Visible image summary for claim **2927 / IMG_0959.JPG**:
- **Unit area shown:** Exterior side wall of a Grand Design towable/RV near entry steps, stabilizer jack, tandem axle/wheel area, lower skirt/rocker trim, and utility inlet.
- **Visible damage:** Lower gray/black side skirt or fender skirt area above/around the wheel is visibly **buckled, dented, warped, and partially distorted**. Several scuffs/scrapes are visible on the lower white sidewall and black lower trim. Damage appears concentra
Human interpretation • confidence 0.00
parts-photo
Image shows the exterior service opening for an RV propane water heater with the outer access door/cover removed or open.
- **Visible components:** water heater burner assembly, gas valve/regulator, burner tube, control board, wiring harness, thermostat/ECO area, mounting frame/screws, surrounding RV sidewall skirt panel.
- **Visible condition/damage:** No obvious catastrophic damage visible. Compartment is dirty with road debris and light corrosion/oxidation. Some sheet-metal/baffle pieces ins
Human interpretation • confidence 0.00
parts-photo
Visible damage / concern:
- A black exterior rubber seal or trim piece at the upper left slide-out/sidewall edge appears loose, bowed outward, or displaced from the corner/track.
- No obvious cracks, collision damage, or broken glass visible in this photo.
Visible components:
- RV exterior sidewall with extended slide-out room.
- Black slide-out perimeter trim/wiper seals.
- Schwintek slide mechanism vertical rail/column.
- Entry door area with grab handle.
- Exterior window and compartment/acc
Human interpretation • confidence 0.00
parts-photo
- **View/area:** Rear exterior of a Grand Design RV, “Reflection 150 Series,” showing upper rear wall/cap, rear window, roof/rear trim line, clearance/marker lights, backup camera housing, ladder, taillights, hitch area, and license plate.
- **Visible condition/damage:** No clear impact damage, cracks, missing parts, or broken lights visible in this photo. Slight staining/water streaking is visible below upper red clearance lights and around the rear camera area. Top black trim/roof edge appears
Human interpretation • confidence 0.00
parts-photo
Image shows curbside exterior of a Grand Design RV around the entry door.
- **Visible components:** Entry door area, black grab handle, power awning assembly/roller tube and front arm/head, exterior windows, fold-out entry steps, lower black skirt/fender trim, stabilizer/leveling jack, wheel/tire.
- **Visible damage/condition:** No obvious structural damage to the wall or door is clearly visible. Lower black skirt/fender trim near the wheel appears slightly wavy/scuffed, but unclear if damage o
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear damage visible. Image is a wide exterior lot photo; too distant to identify defects or failed parts.
- **Visible units/components:** Multiple RVs/fifth wheels/travel trailers parked on a dealer lot, with front caps, sidewalls, windows, rooftop A/C units, slide/awning area, landing legs, and tow vehicles visible.
- **Readable labels/text:** “ASTORIA,” “REFLECTION,” “IMAGINE,” “GEO PRO” visible on RV front/side graphics; GMC badge on blue truck.
- **Repair/parts cont
Human interpretation • confidence 0.00
parts-photo
- **Visible area/component:** Exterior curb/roadside lower sidewall of a Grand Design RV/travel trailer near tandem wheels, lower black skirt/fender area, decorative black/gray graphics, utility ports, and an open service/access compartment at right.
- **Visible damage/condition:** Multiple scuff/scratch marks and dirt streaking on the white sidewall and black lower skirt, especially around the wheel/fender area and lower side panel. Some abrasion/marking near the gray/black decal. Possible fray
Human interpretation • confidence 0.00
parts-photo
- **Visible issue/damage:** At the upper rear/side corner of the RV, the roof/corner trim or sealant appears disturbed: light-colored sealant/edge material is rough, uneven, and possibly cracked or separating near the top of the vertical corner molding. No obvious body panel impact damage visible.
- **Components shown:** Rear wall, driver-side wall, roof edge/corner cap area, black vertical corner extrusion, upper clearance lights, rear ladder, rear window, side windows, awning hardware/roller,
Human interpretation • confidence 0.00
parts-photo
Visible warranty image summary:
- **Unit/labels:** Grand Design **Reflection 150 Series** fifth wheel; “REFLECTION 150 SERIES” and Grand Design logo visible on side. Partial front-cap “REF…” lettering visible.
- **Visible components:** Front cap, sidewall graphics, awning tube/arms, entry/utility compartment doors, windows, front landing jack, amber marker lights, and tow truck bed in foreground.
- **Damage observed:** Most visible damage is on the **lower roadside/driver-side rear area near
Human interpretation • confidence 0.00
parts-photo
- **Visible area/parts:** Rear and curb-side exterior of a Grand Design RV, with black rear roof-access ladder, rear wall, large rear window, upper red clearance/marker lights, lower tail/marker light, side awning arm/rail, side windows, graphics, and exterior trim.
- **Labels/text visible:** “REFLECTION,” “150 SERIES,” and “Grand Design Recreational Vehicles” on rear wall.
- **Visible damage:** No obvious break, deformation, missing fastener, or cracked component is clearly visible in this phot
Human interpretation • confidence 0.00
parts-photo
Exterior of a Grand Design Reflection 150 Series fifth wheel, curb/side/front area.
- Visible components: large black awning arm/roller assembly along sidewall, dark entry/side window, front cap graphics, landing jack/foot pad, side marker light, storage/utility compartment doors, lower utility access area open with wiring/components visible.
- Labels/text: “REFLECTION,” “150 SERIES,” “Grand Design Recreational Vehicles.” Pickup tailgate shows “4x4.”
- Visible damage/condition: No obvious crack
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb-side exterior of a Grand Design RV/travel trailer near slide/entry area, windows, decals, awning tube/rail, lower skirt, wheel/fender area, stabilizer jack, utility ports.
- **Visible damage:** Lower black skirt/fender trim along the side near/above the wheels appears bent, wavy, and partially separated/misaligned with visible fasteners. Minor scuffing/dirt marks on the white sidewall below the decal. No obvious wall crack or window damage visible.
- **Parts/co
Human interpretation • confidence 0.00
parts-photo
Exterior side of a Grand Design RV, labeled “REFLECTION 150 SERIES” and “Grand Design Recreational Vehicles.” A black “Solera” awning arm/rail assembly is visible along the sidewall near a large black slide/window area; awning hardware appears installed, with no obvious break visible in this photo.
Visible issue: lower roadside/side utility or service compartment is open with the cover/panel missing or removed, exposing wiring/plumbing/metal components. Some scuffing/dirt around the opening and
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Front/curb-side upper exterior of a Grand Design **Reflection 150 Series** fifth wheel, viewed over a pickup bed.
- **Damage observed:** No obvious major breakage, dent, or missing component visible. Minor surface dirt/speckling and light scuffing on the dark front cap/graphics. Upper front corner/roof-to-side trim area is visible but any separation or damage is unclear from this distance.
- **Components shown:** Molded front cap, sidewall graphics/decals, amber clearance/mar
Human interpretation • confidence 0.00
parts-photo
- **Unit shown:** Grand Design **Reflection 150 Series** travel trailer/fifth wheel exterior, curb/entry side.
- **Visible parts/components:** Front/side wall fiberglass panel, large tinted window with black frame, smaller vertical window, entry door with compliance label, baggage/storage doors, exterior graphics/decals, awning/awning arm/roller hardware on right side, side marker light, wheels/fender area.
- **Damage observed:** No clear structural damage visible in this photo. Possible minor c
Human interpretation • confidence 0.00
parts-photo
Exterior side of a Grand Design Reflection travel trailer (visible “REFLE…” / “150…” badging). View shows curb/road side wall with graphics, windows, awning/trim rail, tandem wheels, and an open exterior service compartment.
Visible repair context:
- Lower exterior appliance/service access door is open/removed, exposing internal wiring, gas line/regulator/burner components, and metal housing.
- This appears likely related to an exterior refrigerator/water heater/furnace-type service compartment
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/side exterior of a Grand Design **Reflection 150 Series** fifth wheel/travel trailer front sidewall, with front side window, lower baggage/utility doors, black skirt trim, decals, and front cap area.
- **Visible damage/issue:** A black exterior arm/rail assembly near the upper front corner appears **loose, misaligned, or partially detached**; it is hanging/angled away from the sidewall. Likely related to an **awning arm/support or exterior rail hardware**, but exact comp
Human interpretation • confidence 0.00
parts-photo
Exterior curb/roadside view of a Grand Design **Reflection 150 Series** RV.
- **Visible condition/damage:** A lower exterior appliance/service compartment near the wheel is open/exposed; the exterior access door/cover appears missing or removed. Internal wiring, gas/water heater-style components, and metal housing are visible. Surrounding sidewall/graphics appear largely intact; no clear structural sidewall damage visible.
- **Parts/components shown:** RV sidewall, awning/awning arms, black tri
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No obvious damage is clearly visible in this photo. Exterior sidewall, graphics, windows, compartment doors, lower skirt, and trim appear generally intact from this angle. Any issue requiring parts is not clearly identifiable in the image.
- **Visible components:** Grand Design Reflection 150 Series fifth wheel side/front area; upper and lower framed windows; exterior storage/utility compartment doors; black lower skirting; side marker light; awning/slide-related
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Exterior side of a Grand Design **Reflection 150 Series** fifth wheel/travel trailer, curb-side wall with windows, vents, graphics, wheels, stabilizer/landing jack, and a large black patio awning.
- **Visible components:** Awning fabric/canopy extended from upper wall rail to black roller tube; awning arms/support brackets at both ends; sidewall windows, exterior vents, lower skirting, slide/vertical trim area.
- **Damage observed:** No clear break, tear, missing fastener,
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Front/roadside upper nose of a Grand Design **Reflection** fifth-wheel; dark front cap with white/gray graphics/decals, amber clearance/marker light at top corner, front lower light, sidewall/front cap vertical seam/trim, front compartment opening partly visible. Tow vehicle bed/hitch obscures lower front.
- **Visible damage/condition:** No clear structural damage visible in this photo. Minor dirt/road speckling and small surface marks on the front cap/graphics are
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/side exterior of a Grand Design **Reflection 150 Series** fifth wheel/travel trailer; sidewall, windows, baggage doors, furnace/vent grilles, wheel area, and an exterior awning assembly are visible.
- **Primary component shown:** Black patio awning/awning roller tube and mounting hardware along the upper sidewall. A lower awning arm/bracket assembly is visible near the mid-sidewall.
- **Damage/condition observed:** No clear impact damage, cracks, or missing sidewall pane
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Cole Perkins
dealer_or_external • Nov 18, 2025, 11:18 AM
@Tessa C put your parts here
Tessa Coffey
dealer_or_external • Nov 18, 2025, 11:20 AM
@Cole P
decal 590805 $135.99
coax 590622 $13.99
step trim 570180 $142.99
fenderskirt 570200 $88.99
skirt 570147 $174.99
water heater 10-2141 $861.99
door 09-0004 $106.99
outrigger 110889 $51.99
Tessa Coffey
dealer_or_external • Nov 18, 2025, 11:58 AM
@Cole P
decal 590805 $135.99
coax 590622 $13.99
step trim 570180 $142.99
fenderskirt 570200 $88.99
skirt 570147 $174.99
water heater 10-2141 $861.99
door 09-0004 $106.99
outrigger 110889 $51.99
Tessa Coffey
dealer_or_external • Nov 18, 2025, 12:59 PM
@Cole P 570454 $47.99 belt rail
Cole Perkins
dealer_or_external • Dec 8, 2025, 4:49 PM
@Tessa C order parts
Tessa Coffey
dealer_or_external • Dec 17, 2025, 11:33 AM
@Cole P ON ORDER 17616 & 17617
Tessa Coffey
dealer_or_external • Dec 18, 2025, 11:20 AM
@Cole P WATER HEATER HERE IN BAY. STILL WAITING ON GRAND DESIGN PARTS
Tessa Coffey
dealer_or_external • Dec 23, 2025, 9:10 AM
@Cole P DECAL HERE IN S/O M-R
Tessa Coffey
dealer_or_external • Dec 24, 2025, 11:06 AM
@Cole P FENDERSKIRT AND STEP TRIM HERE IN BAY
Tessa Coffey
dealer_or_external • Dec 30, 2025, 10:45 AM
@Cole P METAL SKIRT AND BELT RAIL IN BAY. STILL LACKING A FEW ITEMS. REACHING OUT TO GET ETA
Cole Perkins
dealer_or_external • Jan 20, 2026, 1:05 PM
@Tessa C CUS CAME IN FOR PART UPDATE
Tessa Coffey
dealer_or_external • Jan 22, 2026, 11:14 AM
@Cole P one of the two parts we were missing came in. We just lack the outrigger. I'll reach out to Brittany and see whats goin on.
Tessa Coffey
dealer_or_external • Jan 27, 2026, 8:59 AM
@Cole P OUTRIGGER ETA IS 2/4
Tessa Coffey
dealer_or_external • Jan 28, 2026, 12:04 PM
@Cole P emailed brittany at grand design to see if that metal came in a smaller length
Cole Perkins
dealer_or_external • Jan 29, 2026, 8:54 AM
@Tessa C did you get this metal on order?
Tessa Coffey
dealer_or_external • Jan 29, 2026, 8:58 AM
@Cole P YES ITS ON PO 17698
Cole Perkins
dealer_or_external • Feb 2, 2026, 2:24 PM
the metal is here I inventoried it and stuck it on the wo also need shipping on the other po on this ticket
Tessa Coffey
dealer_or_external • Feb 5, 2026, 10:14 AM
@Cole P OUTRIGGER HERE. S/O M-R
Tessa Coffey
dealer_or_external • Feb 9, 2026, 1:23 PM
@Cole P WATER HEATER PART JOW NEEDED IS HERE
Claim Files
EST.pdf
pdf • Nov 18, 2025, 11:17 AM • 388,834 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf