Claim explorer / evidence thread
Claim 2868
TRI 1202 • Ashlee • Parts Inquiry • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
156d elapsed • 0d remaining
Analyzed
Approaching deadline
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Awaiting OEM
Upcoming statutory deadline
156d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
156d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
156d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
156d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
2
No active evidence gaps are listed.
Deadline Status
Approaching deadline
156 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 28, 2026, 8:26 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
156 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/RATLIFF 2868/IMG_4621.JPG
Timeline
First seen May 28, 2026, 8:26 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
11 indexed side comments on this claim.
Latest visible thread signal
May 21, 2025, 11:17 AM • dealer_or_external • Sorry about that.
Sprinter-664479 retail $26.99
Keystone-670278 retail $5.99
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Exterior RV lower side/entry or slide-area corner damage. Visible torn/broken wall/jamb material with exposed wood substrate, splintering, delamination, and separated trim/sealant. Adjacent black textured fabric/vinyl membrane or protective panel is torn and folded outward, with a screw/fastener protruding. Black metal bracket/trim at left is scraped and partly detached; lower plastic/step or support block is scuffed with debris on top. Stabilizer/leveling jack visible in background.
No readabl
Human interpretation • confidence 0.00
parts-photo
Visible damage: Severe impact/tear-out at exterior RV side/slide area. White sidewall/trim panel is cracked and broken with exposed wood/substrate and jagged edges. Black textured lower panel/skirting or underbelly material is bent, torn, and pulled away; a screw/fastener is exposed. Adjacent black metal bracket/arm has chipped paint and possible deformation.
Parts/components visible: Exterior sidewall/trim, black lower skirting/rock guard panel, fasteners, black support/arm hardware, stabilize
Human interpretation • confidence 0.00
parts-photo
Image shows rear/curb-side exterior of a Keystone Sprinter travel trailer.
- **Visible components:** rear wall, side wall, rear/side tinted windows with black frames, black corner trim/seal, rear bumper/receiver-style square tube, ladder edge at right, tail/marker lights, utility/access covers, decals.
- **Visible damage:** No obvious broken, missing, or deformed part is clearly visible in this photo. Seams, window frames, bumper, lights, and decals appear generally intact from this angle. Any
Human interpretation • confidence 0.00
parts-photo
Visible exterior RV side/rear area, Keystone “SPRING…”/Springdale branding partially visible.
- **Damage:** Lower right exterior wall/filon skin is torn, peeled, and cracked near the bottom edge/corner. Laminate/gelcoat appears separated with jagged broken material and exposed substrate at the lower corner. Adjacent lower black trim/skirt area appears close to damage but not clearly broken.
- **Components shown:** White exterior sidewall, black tubular grab/assist handles with round mounting fl
Human interpretation • confidence 0.00
parts-photo
Visible image summary for claim file **IMG_4590.JPG**:
- **Area/component shown:** Exterior sidewall of Keystone RV with black/tan graphics/decals and a federal certification/VIN weight label.
- **Visible damage:** No clear physical damage is evident in this photo. The black graphic/stripe has a mottled/spotty appearance, but it is unclear if this is staining, decal finish issue, water spotting, or normal texture/reflection.
- **Labels/text visible:**
- **Date:** 10/13/2020
- **Manufacturer
Human interpretation • confidence 0.00
parts-photo
Image shows a Keystone Sprinter Limited fifth-wheel RV hitched to a white Ford pickup in a lot.
- **Visible damage:** No clear damage is visible in this photo. Image is wide/low-detail and mostly shows the front/roadside upper side of the RV.
- **Visible components:** Front cap/nose, roadside wall, slide-out box, awning/slide topper or exterior rails, roof-mounted black component near front roofline, side access doors/vents, graphics/decals, tandem wheels partially visible.
- **Labels/text:** “
Human interpretation • confidence 0.00
parts-photo
- **Image quality:** Very blurry/close-up; limited diagnostic value.
- **Visible components:** Lower exterior side of RV/trailer near ground/asphalt; shiny vertical metal/aluminum trim edge; dark/black plastic lower skirt/underbody/fender-style panel or molding.
- **Visible damage:** Possible scuffing/abrasion and/or deformation on the black lower plastic trim/skirt area; exact crack/break location is not clearly confirmable due motion blur.
- **Labels/text:** No readable labels, VIN, part numbe
Human interpretation • confidence 0.00
parts-photo
Rear exterior of Keystone Sprinter RV shown. Visible issue appears at the upper left rear roof/corner area: black roof/edge trim or corner cap looks misaligned, lifted, or damaged with possible sealant/cover distortion at the top corner. No clear cracks in the wall panel are visible from this distance.
Visible components: rear wall, black corner molding, roof edge trim, red clearance/marker lights, rear window, ladder, rear camera/antenna housing, tail light, license plate area.
Readable text/
Human interpretation • confidence 0.00
parts-photo
Exterior side of Keystone Sprinter travel trailer. Visible issue appears at the upper sidewall near the roof/awning rail: a small black plastic/rubber end cap or trim/gutter/awning-rail piece is protruding/loose with slight dark staining below it. No large panel cracking or impact damage is clearly visible.
Visible components: upper black roof/side trim rail, long black awning/rail track along side, exterior wall graphics, vertical black corner/trim strip, side vents, windows, marker lights, wh
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/components:** Keystone **Sprinter / Sprinter Limited** fifth-wheel RV, curb/passenger side and front cap area visible; attached to a white Ford pickup marked **“FX4 Off Road.”**
- **Visible parts:** Front cap, sidewall fiberglass panels/graphics, upper roof/edge trim, awning rail/black exterior trim pieces, slide-out face/trim, compartment doors, vent/grille, entry/utility access panels, tandem axles.
- **Damage observed:** No clear, confirmable physical damage visible in this p
Human interpretation • confidence 0.00
parts-photo
- **Visible components:** Rear/side exterior of Keystone RV with black rear ladder (vertical rails, horizontal step, wall standoff mounts), red rear marker/tail light, black corner/trim edge, lower bumper/trim area.
- **Visible damage:** Lower right exterior wall/corner area shows cracked/torn fiberglass/gelcoat with jagged missing section and exposed/dark substrate near the vertical edge. Some scuffing/scratches visible on the black ladder rail near the lower bend. Ladder appears attached; no o
Human interpretation • confidence 0.00
parts-photo
**Image summary (IMG_4591.JPG):** Close-up of Keystone RV exterior certification/weight labels on white sidewall below black/brown graphics stripe.
**Visible damage/condition:** No clear damage shown. Exterior decals/sidewall appear intact; mottled appearance on dark graphic may be texture/water spotting, not confirmed damage.
**Parts/components shown:**
- RV exterior sidewall graphics/decals
- Federal certification/VIN-style label with barcode
- Tire and loading information label
- TS
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Black exterior plastic/trim piece is loose, bent or partially detached from the white body panel. Sealant/adhesive is visible around the joint with rough/messy application and possible separation/gap at the corner. Minor scuffs/dirt on adjacent white panel.
- **Parts/components shown:** White exterior body panel, black vertical/angled trim or molding, black lower trim/rail, nearby decal area.
- **Labels/text visible:** Partial decal reads **“FX4”** and partial **“OFF R…”**
Human interpretation • confidence 0.00
parts-photo
Warranty image shows a Keystone “Sprinter” RV exterior, rear/side upper corner area.
- **Visible damage/concern:** At the top rear corner/roof edge, the black corner/roof trim or cap appears uneven/lifted or separated, with possible sealant/edge deformation. Damage is localized near the upper corner seam.
- **Components visible:** Rear wall, side wall, roof edge trim, vertical corner molding, black window frames, red clearance/marker lights, rear ladder, rear tail light/license plate area.
- **
Human interpretation • confidence 0.00
parts-photo
- **Visible area/component:** Exterior white RV front/side panel with black trim and two black latch/lock assemblies visible (one near upper center, one partially visible lower right). Upper latch/lock appears to be a compartment/baggage door latch/lock with exposed mounting screws/bolts.
- **Damage/condition:** No obvious crack or major impact damage visible in the photo. Upper latch area appears possibly misaligned/loose or with hardware exposed at the bottom, but damage is not clearly confirm
Human interpretation • confidence 0.00
parts-photo
- **Image quality:** Very blurry/overexposed close-up; significant reflection/obstruction makes assessment limited.
- **Visible components:** Glossy light-colored panel/surface with a dark/black adjacent object or trim piece; a small dark round/hex-looking hole or plug near the upper center may be present.
- **Damage observed:** No clear, verifiable damage visible. Possible gap/edge or opening near the small dark feature, but not enough detail to confirm a defect.
- **Labels/text:** No readable
Human interpretation • confidence 0.00
parts-photo
Visible damage: scuffing/scratches and surface abrasion on a black curved exterior grab/assist handle or rail. No obvious cracking or breakage visible.
Parts/components shown: black molded/plastic handle/rail mounted near a white exterior panel/door area; partial red lens/light in background; adjacent black trim/strap hardware partly visible.
Labels/text: no readable labels, part numbers, or document/screenshot text visible.
Repair context: parts inquiry likely for replacement of the scratche
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear damage visible in this photo. Image appears intended to document a measurement rather than a defect.
- **Parts/components shown:** Yellow tape measure held vertically against/near a black textured surface and adjacent white panel/trim area; possible RV exterior/interior trim or seal area.
- **Measurement/documentation:** Tape shows inch markings; referenced point appears around the **5-inch** mark, though exact start/end points are partially obscured by hand/object
Human interpretation • confidence 0.00
parts-photo
Image shows rear exterior of a Keystone RV “SPRINT” model.
- **Visible components:** Rear wall, large tinted rear window with black frame/seal, upper red clearance/marker lights, black rear camera/antenna-style housing near upper right, Keystone RV logo, partial Virginia license plate.
- **Damage/issue observed:** The black rear camera/antenna housing appears irregular/possibly cracked or partially separated from the wall; a vertical black antenna/lead protrudes upward. No clear damage visible
Human interpretation • confidence 0.00
parts-photo
- **Visible components:** White RV exterior wall/panel with a red vertical tail/marker light, black curved tubular rail/handle or ladder component in foreground, and a small black round/oval exterior fitting/port at lower right.
- **Visible damage:** Multiple light-colored scratches/scuffs on the black curved rail/handle, most noticeable near the lower center/right. No clear crack or break visible. Red light lens appears intact but image is blurry/partially obstructed.
- **Wall condition:** Whit
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Close-up, rotated image of an RV exterior edge/trim area. A white exterior panel is on one side, with a black vertical trim/molding or rail adjacent to a darker/tan wall surface.
- **Visible damage/condition:** At the lower portion of the black trim/rail, there appears to be separation, deformation, or a broken/loose section with visible white sealant/caulk around the joint. Possible gap at the trim edge; image is blurry so exact failure is unclear.
- **Labels/text
Human interpretation • confidence 0.00
parts-photo
- **Visible component:** Close-up of a glossy black exterior plastic/trim piece mounted against a light-colored RV sidewall/panel. A round fastener/plug is visible on the black piece.
- **Visible damage:** Lower/outer edge of the black trim appears chipped, gouged, and scuffed with rough/uneven edges. Some abrasion or missing material is visible near the corner/edge.
- **Adjacent area:** Light-colored sidewall shows dirt/smudges but no clear structural damage in this photo.
- **Labels/text:** No
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, curb/passenger side of Keystone **Sprinter**.
- **Visible damage/concern:** A small black exterior trim/rail piece near the upper sidewall/roofline appears lifted or protruding outward just below the roof edge, above/near the upper window. Possible loose gutter/awning rail/roof-edge trim component. No obvious cracking or major body damage visible in this photo.
- **Parts/components shown:** Roof edge/gutter trim, upper sidewall, black-framed windows, entry door/steps area,
Human interpretation • confidence 0.00
parts-photo
Close-up underside/exterior view of a black RV/trailer component, likely near a lower frame/trim or slide/step/bracket area. Visible damage is concentrated on the right-side edge of a black molded/painted part: scuffed/gouged surface, chipped coating, rough/frayed edge, and small areas of brown/orange corrosion or exposed substrate along the lower seam. Adjacent black ribbed/textured panel appears mostly intact.
No clearly readable labels or part numbers; faint molded/embossed text on the black
Human interpretation • confidence 0.00
Claim Lines
complaint
CUSTOMER HAS REAR CUSTOMER HAS REAR WALL DAMAGE
needs-review • confidence 0.09
complaint
CUSTOMER HAS REAR CUSTOMER HAS REAR WALL DAMAGE
needs-review • confidence 0.09
complaint
CUSTOMER HAS REAR CUSTOMER HAS REAR WALL DAMAGE
unreviewed • confidence 0.00
Evidence Thread
Cole Perkins
dealer_or_external • May 15, 2025, 12:07 PM
@Jules E Need part numbers for all lines on the Estimate. Luan only for rear wall
Jules Elmore
dealer_or_external • May 20, 2025, 8:42 AM
Job 2- 670917 retail is $208.99
Job 3- 338110 retail is $23.99
Job 4- 191695 retail is $361.99 caps- 376657 retail is $2.99 shelf 70406- retail is $3.99
Job 5- 110706 retail is $10.99 screw cover is 337226 retail $1.99 per foot
Job 6- JR10111
Job 7- 573535 retail is $73.99
Job 8- 486758 retail is $188.99
There are photos of these parts in the Estimate photos for reference.
Cole Perkins
dealer_or_external • May 20, 2025, 9:27 AM
I need pricing on corner molding long leg black as well 16ft
Cole Perkins
dealer_or_external • May 20, 2025, 9:32 AM
Also need pricing on adhesive used on rear wall for fiberglass
Jules Elmore
dealer_or_external • May 20, 2025, 11:26 AM
Here is the response for the adhesive from Keystone:
No, we do not provide the adhesive. The adhesive we use is a construction glue, Lock Tight, etc. it’s nothing specific
Cole Perkins
dealer_or_external • May 20, 2025, 2:41 PM
Then get me a price on that?
Jules Elmore
dealer_or_external • May 21, 2025, 8:45 AM
44906- $7.99
Cole Perkins
dealer_or_external • May 21, 2025, 9:48 AM
@Jules E Still need pricing for corner molding
Jules Elmore
dealer_or_external • May 21, 2025, 10:12 AM
20-6982-$83.99
Cole Perkins
dealer_or_external • May 21, 2025, 10:51 AM
@Jules E Did you price a Sprinter decal?
Jules Elmore
dealer_or_external • May 21, 2025, 11:17 AM
Sorry about that.
Sprinter-664479 retail $26.99
Keystone-670278 retail $5.99
Claim Files
IMG_4606.MOV
mov • May 15, 2025, 12:05 PM • 2,882,943 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/RATLIFF 2868/IMG_4606.MOV
EST.pdf
pdf • May 15, 2025, 12:04 PM • 398,994 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/RATLIFF 2868/EST.pdf