Claim explorer / evidence thread
Claim 27849
TRI 1202 • Ashlee • Approved / Unpaid • k-z-rv
risk 0.00
deadline Pending
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
14d elapsed • 0d remaining
Analyzed
Completed stage
14d elapsed • 0d remaining
Awaiting OEM
Pending
14d elapsed • 16d remaining
Auto-Approved
Upcoming statutory deadline
14d elapsed • 1d remaining
Payment Due
Upcoming statutory deadline
14d elapsed • 31d remaining
Escalation Eligible
Upcoming statutory deadline
14d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
14d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Pending
14 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 11 • RO lines 3 • human-described photos 0 • 3C red • reconciliation reconciled • linked side comments 4
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Oct 18, 2026, 2:55 AM to Oct 23, 2026, 2:55 AM.
Indexed evidence
4 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
14 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27849/WH TAG.jpg
Timeline
First seen Oct 18, 2026, 2:55 AM • last seen Oct 23, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Oct 26, 2026, 7:42 PM • processor • ---TESTING/LEARNING---
@Chris B @Tricia H
- KZ: $437.50 requested; $0 approved (out of warranty).
- Oct 26: Stephanie asked the customer about extended warranty; no response is recorded here.
- Next: confirm the plan/c
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 4 • info / missing-doc asks 9 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
complaint
CUST IS SEEING WATER COME FROM THE BOTTOM PLUG OF THE WATER HEATER.
needs-review • confidence 0.00
cause
WATER FOUND DRIPPING FROM PRESSURE VALVE AND MELTED THE STYROFOAM.THIS INDICATES TANK HAS OVERHEATED AND WAS TO HOT TO TOUCH WHEN TESTING.TEMP SWITCH HAS FAILED OR IS TO HIGH AND HAS CAUSED DAMAGE TO THE WATER HEATER. COLEY, NATALIE Customer #: 89892
needs-review • confidence 0.15
correction
SUGGEST REPLACING THE WATER HEATER
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • Oct 19, 2026, 11:21 AM
submitted PA#CLAIM15448
Ashlee Olsen
processor • Oct 20, 2026, 11:21 AM
@Stephanie D WO 27849 Good morning! KZ is requesting this form. Thank you!
Stephanie Davis
dealer_or_external • Oct 20, 2026, 12:29 PM
Good morning! I have this on the techs board.
Stephanie Davis
dealer_or_external • Oct 20, 2026, 12:30 PM
@Tamara H I have a form on Jayson's board that will need to be filled out for warranty,please.
Ashlee Olsen
processor • Oct 20, 2026, 5:19 PM
Vendor form submitted to KZ
Ashlee Olsen
processor • Oct 21, 2026, 12:56 PM
@Stephanie D WO 27849 KZ feedback:
BC 10.21 I will need you to send photos of all the Vendor tags off the water heater as well as a photo of the area of concern.
Stephanie Davis
dealer_or_external • Oct 21, 2026, 4:22 PM
On techs board for more info and photos
Ashlee Olsen
processor • Oct 22, 2026, 12:24 PM
Requested photo's added to KZ
Ashlee Olsen
processor • Oct 23, 2026, 2:06 PM
denied-out of warranty
iClaims AI
processor • Oct 23, 2026, 6:56 PM
TESTING AND LEARNING — TRI 1202 / RO 27849. Internal evidence review only; not a final coverage decision. Read-only factual assessment. RO 27849 documents a reported water-heater pressure-relief/bottom-plug water discharge, recorded overheating/foam damage, and a proposed 2.5-hour water-heater replacement. The supplied images, tag, and short video support the presence of a Suburban SW6D water heater, visibly damaged/melted foam insulation, and diagnostic temperature-check activity; the completed OEM request form records the same claim, requested assembly, and labor. Denied PA.pdf directly documents a matching denied preauthorization with $437.50 submitted labor and $0 approved, labeled Out of warranty. The packet does not establish a fuller denial rationale, correctness of the coverage decision, repair completion, later approval/appeal, reimbursement, or payment. Outstanding evidence: A dated manufacturer/administrator decision communication or portal record explaining the denial beyond the displayed Out of warranty type, including applicable coverage dates/terms and any appeal/reconsideration outcome.; Manufacturer submission/receipt evidence showing when and how the completed OEM request form and media were submitted and whether more documentation was requested.; Completed repair order, technician time record, parts invoice, replacement-unit.... No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
Chris Balderrama
processor • Oct 23, 2026, 7:30 PM
Stephanie Davis Cole Perkins Ashlee Olsen
Stephanie Davis
dealer_or_external • Oct 26, 2026, 10:37 AM
Contacted Cust to let them know KZ denied claim. I have asked if they have an Ext warranty. @Tamara H @Cole P If they call service and ask for an update this will be the latest info!
iClaims AI
processor • Oct 26, 2026, 7:42 PM
---TESTING/LEARNING---
@Chris B @Tricia H
- KZ: $437.50 requested; $0 approved (out of warranty).
- Oct 26: Stephanie asked the customer about extended warranty; no response is recorded here.
- Next: confirm the plan/coverage and save the administrator's written decision.
Claim Files
Suburban OEM Warranty Request.pdf
pdf • Oct 20, 2026, 11:19 AM • 493,701 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/27849/Suburban OEM Warranty Request.pdf
WO.pdf
pdf • Oct 17, 2026, 4:39 PM • 143,987 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27849/WO.pdf
WO.pdf
pdf • Oct 17, 2026, 4:39 PM • 143,987 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27849/WO.pdf
WO.pdf
pdf • Oct 17, 2026, 4:39 PM • 143,987 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27849/WO.pdf