Claim Detail

owner_test_review • unknown

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27768, Job 1. Reviewed WO.pdf, all three TV photos and the existing comments. The photos support the reported Wi-Fi connection/search failure and identify the TV; they do not independently prove a hardware fault. The cause says FAULTY TV but does not record the technician checks/results used to isolate the failure. Please document the diagnostic steps actually performed. The comments record .50 hour approved and the replacement TV arriving October 8; arrival is not installation or successful retest evidence. Confirm whether repair is pending. When completed, record the replacement identity, work/date and successful Wi-Fi verification before final submission. This is a preauthorization-stage evidence follow-up, not a rejection or finding that the repair failed. No original files or claim status changed. [TEST-27768-20261014]

service_ai_test_review • unknown

@Ashlee O @Heidi H iClaims UPDATE 2026-10-15 / RO 27768, Job 1. New sidebar activity after the prior review states that the TV mount was verified as correct and was sent at no charge. That resolves the mount fitment/supply question raised after the replacement TV arrived. It still does not document that the replacement TV/mount were installed or that Wi-Fi connectivity was successfully retested. Please capture the actual installation/repair completion and successful Wi-Fi verification before final submission. The prior diagnostic-documentation follow-up remains unchanged unless those technician checks are documented elsewhere. This is a material update to the prior review, not a new rejection, and no original files or claim status were changed. [ICS-AI-27768-20261015T220602Z-70fe3328d729]

processor • Sep 29, 2026, 2:26 PM

submitted PA#2823154

processor • Sep 30, 2026, 12:14 PM

approved .5

dealer_or_external • Oct 1, 2026, 10:35 AM

@Tessa C Approved to order a tv for line 1

dealer_or_external • Oct 5, 2026, 10:23 AM

@Stephanie D This exact model TV is obsolete and no longer available. Here is the part number for the direct replacement.   F100842400 : TV, 50" SANSUI 4K UHD LED SMART TV   Replacement TV of customer choice can be sourced locally.

dealer_or_external • Oct 5, 2026, 10:29 AM

@Stephanie D ON ORDER 18409

dealer_or_external • Oct 8, 2026, 8:56 AM

@Stephanie D TV SHOULD BE HERE TODAY

dealer_or_external • Oct 8, 2026, 12:35 PM

@Stephanie D TV IS HERE FOR THIS ONE. GOOD TO GO. (BAY)

processor • Oct 14, 2026, 7:33 PM

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27768, Job 1. Reviewed WO.pdf, all three TV photos and the existing comments. The photos support the reported Wi-Fi connection/search failure and identify the TV; they do not independently prove a hardware fault. The cause says FAULTY TV but does not record the technician checks/results used to isolate the failure. Please document the diagnostic steps actually performed. The comments record .50 hour approved and the replacement TV arriving October 8; arrival is not installation or successful retest evidence. Confirm whether repair is pending. When completed, record the replacement identity, work/date and successful Wi-Fi verification before final submission. This is a preauthorization-stage evidence follow-up, not a rejection or finding that the repair failed. No original files or claim status changed. [TEST-27768-20261014]

dealer_or_external • Oct 15, 2026, 2:09 PM

@Stephanie D per the convo bracket for tv came in and still wont line up holes. I cc'd you in the email to miranda

dealer_or_external • Oct 15, 2026, 3:07 PM

@Stephanie D got verification that the mount was correct. this one is good to go. mount also sent at no charge

processor • Oct 15, 2026, 6:06 PM

@Ashlee O @Heidi H iClaims UPDATE 2026-10-15 / RO 27768, Job 1. New sidebar activity after the prior review states that the TV mount was verified as correct and was sent at no charge. That resolves the mount fitment/supply question raised after the replacement TV arrived. It still does not document that the replacement TV/mount were installed or that Wi-Fi connectivity was successfully retested. Please capture the actual installation/repair completion and successful Wi-Fi verification before final submission. The prior diagnostic-documentation follow-up remains unchanged unless those technician checks are documented elsewhere. This is a material update to the prior review, not a new rejection, and no original files or claim status were changed. [ICS-AI-27768-20261015T220602Z-70fe3328d729]

dealer_or_external • Oct 19, 2026, 2:33 PM

@Ashlee O The Cust came to have the tv installed and the bracket would not line up. This was because the original tv was not available and they sent another brand. Tessa requested a bracket and Forest River did send it. I would like to request labor time to remove and replace the bracket, please. I attached the email chain and updated the WO supporting the request.

processor • Oct 19, 2026, 2:48 PM

submitted PA#2841312 job 2

processor • Oct 20, 2026, 11:26 AM

approved .2

dealer_or_external • Oct 20, 2026, 1:17 PM

@Tessa C We did order a bracket for this unit, correct? We were approved for the labor to do the bracket so I will claim the parts and shipping on this Wo.

dealer_or_external • Oct 20, 2026, 1:19 PM

@Stephanie D they sent the tv bracket

dealer_or_external • Oct 20, 2026, 1:20 PM

@Stephanie D they sent the tv bracket sent at no charge

dealer_or_external • Oct 26, 2026, 2:57 PM

@Ashlee O I am not sure if the WO will work for both claims. We added job 2 after the tv arrived and would not fit the original one. I am trying not to open another WO unless I have to! Let me know if you think this will work or I will separate the jobs if needed, thanks!

processor • Oct 26, 2026, 3:20 PM

This works great! Thank you!

processor • Oct 26, 2026, 3:22 PM

submitted C#2823154 job 1 submitted C#2841312 job 2