Claim Detail

FRONT ENTRY DOOR WILL NOT CLOSE CORRECTLY AND CUST IS UNABLE TO OPEN IF IT IS CLOSED. CUST STATED THERE KIDS GOT LOCKED INSIDE THE UNIT

partial-match • confidence 0.47

FRONT ENTRY DOOR WILL NOT CLOSE CORRECTLY AND CUST IS UNABLE TO OPEN IF IT IS CLOSED. CUST STATED THERE KIDS GOT LOCKED INSIDE THE UNIT

partial-match • confidence 0.62

FAULTY ENTRY DOOR THIS HAS BEEN ADJUSTED ON PRIOR CLAIM AND DID NOT FIX THE ISSUE DOUBET, SAMANTHA Customer #: 94515

partial-match • confidence 0.47

FAULTY ENTRY DOOR THIS HAS BEEN ADJUSTED ON PRIOR CLAIM AND DID NOT FIX THE ISSUE DOUBET, SAMANTHA Customer #: 94515

partial-match • confidence 0.57

REPLACE THE ENTRY DOOR

partial-match • confidence 0.47

REPLACE THE ENTRY DOOR

partial-match • confidence 0.57

owner_test_review • unknown

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27719, Job 1. Reviewed WO.pdf, the 20 supplied photos and existing comments. The requested hinge, frame-measurement, latch and threshold views are already present; this is not a blanket request for more photos. The September 28 supplier response attributes the problem to an out-of-square frame installation, while the RO still says FAULTY ENTRY DOOR and notes a prior unsuccessful adjustment. Please reconcile the technician diagnosis and planned repair scope with that finding and identify the earlier adjustment reference. Keep the later September 29 Forest River authorization for 1.0 hour with the record; do not treat the earlier supplier rejection as the current OEM decision. The October 8 comment schedules installation for October 30, so completion photos are not being called missing today. Because the complaint reports children unable to exit through this door, confirm the dealer has addressed the interim safety/egress concern. After repair, document the work and verified opening/closing operation. No original files, approvals or claim status changed. [TEST-27719-20261014]

processor • Sep 17, 2026, 5:15 PM

submitted PA#2812588

processor • Sep 18, 2026, 11:51 AM

Pending vendor

processor • Sep 21, 2026, 4:23 PM

@Stephanie D WO 27719 FR feedback: Can you please provide the following information? Photos of each hinge from the inside with the door open The inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements Photos of the striker plate

dealer_or_external • Sep 21, 2026, 4:52 PM

The customer has this unit; they are the ones doing all the photos. I did not see the link on how to do the measurements. Can you let me know if I have overlooked this. Thanks

processor • Sep 21, 2026, 6:17 PM

Sorry about that Stephanie, I just sent you the email with the link again. Let me know if you don't get it.

processor • Sep 24, 2026, 12:10 PM

@Stephanie D Lippert feedback: Everything appears correct with the door itself, the only other thing that may be causing an issue is the steps. Can you take a photo of the threshold with the steps in the down position. Can you also measure the gap from the bottom of the entry door to the threshold.

processor • Sep 28, 2026, 3:39 PM

@Stephanie D WO 27719: Hey! I just got this email, FR has updated the status on the FR claim saying they are reviewing it with their warranty rep, but wanted to keep you in the loop... Case Number: 7147303VIN: V8813459Hello Ronald Collins,  Thank you for contacting Lippert Customer Care Center.After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to The door frame not being installed square, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim.From the measurements provided, the center is installed outside of spec.However, although coverage was not able to be approved today, we would still be more than happy to assist you with the identification process of part(s) that may be needed. Please let us know if you have any further questions.Thank you so much,

processor • Sep 29, 2026, 11:25 AM

approved 1 09/29/2026jharvey@forestriverinc.comauthorized as requested

dealer_or_external • Sep 29, 2026, 1:29 PM

@Tessa C @Cole P Approved to order an entry door for line 1

dealer_or_external • Sep 29, 2026, 2:30 PM

ON ORDER PO 18396

dealer_or_external • Oct 7, 2026, 1:51 PM

@Stephanie D ENTRY DOOR FOR THIS ONE IS HERE. ME AND COLE CHECKED IT FOR DAMAGE. IT DID HAVE A FEW SCUFFS THAT COULD BE BUFFED OUT. (BAY)

dealer_or_external • Oct 8, 2026, 9:00 AM

SC 10/30/26 FOR INSTALL

processor • Oct 14, 2026, 8:09 PM

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27719, Job 1. Reviewed WO.pdf, the 20 supplied photos and existing comments. The requested hinge, frame-measurement, latch and threshold views are already present; this is not a blanket request for more photos. The September 28 supplier response attributes the problem to an out-of-square frame installation, while the RO still says FAULTY ENTRY DOOR and notes a prior unsuccessful adjustment. Please reconcile the technician diagnosis and planned repair scope with that finding and identify the earlier adjustment reference. Keep the later September 29 Forest River authorization for 1.0 hour with the record; do not treat the earlier supplier rejection as the current OEM decision. The October 8 comment schedules installation for October 30, so completion photos are not being called missing today. Because the complaint reports children unable to exit through this door, confirm the dealer has addressed the interim safety/egress concern. After repair, document the work and verified opening/closing operation. No original files, approvals or claim status changed. [TEST-27719-20261014]

processor • Oct 30, 2026, 4:11 PM

submitted C#2812588