Claim explorer / evidence thread
Claim 27663
TRI 1202 • Ashlee • OEM Review • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 4
review 26
Warranty deadline timeline
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Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
$3,750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
26
No active evidence gaps are listed.
Deadline Status
Approaching deadline
52 days open in the visible workflow.
Recommended Action
Review Short-Pay
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 9, 2026, 2:24 PM to Oct 15, 2026, 2:55 AM.
Indexed evidence
7 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
52 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27663/COMPLETED WO.pdf
Timeline
First seen Sep 9, 2026, 2:24 PM • last seen Oct 15, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
22 indexed side comments on this claim.
Latest visible thread signal
Oct 28, 2026, 12:52 PM • processor • paid $175.66 10/27 check #3248937
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 2
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Work missing-doc or reply asks first from the thread.
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Claim Lines
complaint
FRIDGE WILL NOT SHUT WHILE TRAVELING CUST DOES NOT SEE A LATCH OF ANY KIND TO HOLD DOOR SHUT
partial-match • confidence 0.46
complaint
FRIDGE WILL NOT SHUT WHILE TRAVELING CUST DOES NOT SEE A LATCH OF ANY KIND TO HOLD DOOR SHUT
partial-match • confidence 0.61
complaint
FRIDGE WILL NOT SHUT WHILE TRAVELING CUST DOES NOT SEE A LATCH OF ANY KIND TO HOLD DOOR SHUT
partial-match • confidence 0.61
complaint
FRIDGE WILL NOT SHUT WHILE TRAVELING CUST DOES NOT SEE A LATCH OF ANY KIND TO HOLD DOOR SHUT
matched • confidence 0.71
cause
TECH VERIFIED THERE IS NO LATCH TO HOLD CLOSED WHILE TRAVELING.
needs-review • confidence 0.34
cause
TECH VERIFIED THERE IS NO LATCH TO HOLD CLOSED WHILE TRAVELING.
needs-review • confidence 0.33
cause
TECH VERIFIED THERE IS NO LATCH TO HOLD CLOSED WHILE TRAVELING.
needs-review • confidence 0.33
cause
TECH VERIFIED THERE IS NO LATCH TO HOLD CLOSED WHILE TRAVELING.
needs-review • confidence 0.16
correction
INSTALL FRIDGE LATCH FORD, SHARON Customer #: 86650
needs-review • confidence 0.34
correction
INSTALL FRIDGE LATCH FORD, SHARON Customer #: 86650
needs-review • confidence 0.33
correction
INSTALL FRIDGE LATCH FORD, SHARON Customer #: 86650
needs-review • confidence 0.33
correction
INSTALL FRIDGE LATCH FORD, SHARON Customer #: 86650 no latch available Subtotal for
partial-match • confidence 0.41
complaint
INSIDE WHEN POPPING UNIT ROOF OPEN 3 LATCHES WORK THE 4TH LATCH WILL NOT LOCK ALL THE WAY DOOR SIDE TOWARD THE REAR OF THE CAMPER
partial-match • confidence 0.54
complaint
INSIDE WHEN POPPING UNIT ROOF OPEN 3 LATCHES WORK THE 4TH LATCH WILL NOT LOCK ALL THE WAY DOOR SIDE TOWARD THE REAR OF THE CAMPER
partial-match • confidence 0.61
complaint
INSIDE WHEN POPPING UNIT ROOF OPEN 3 LATCHES WORK THE 4TH LATCH WILL NOT LOCK ALL THE WAY DOOR SIDE TOWARD THE REAR OF THE CAMPER
partial-match • confidence 0.61
complaint
INSIDE WHEN POPPING UNIT ROOF OPEN 3 LATCHES WORK THE 4TH LATCH WILL NOT LOCK ALL THE WAY DOOR SIDE TOWARD THE REAR OF THE CAMPER
matched • confidence 0.74
cause
1 OF 4 LATCHED WILL NOT FLIP UP INTO ROOF CATCH.RUBBER BUMPERS MISSING ON 2 OF THE ROOF CATCHES. *86650*
needs-review • confidence 0.33
cause
1 OF 4 LATCHED WILL NOT FLIP UP INTO ROOF CATCH.RUBBER BUMPERS MISSING ON 2 OF THE ROOF CATCHES. *86650*
needs-review • confidence 0.32
cause
1 OF 4 LATCHED WILL NOT FLIP UP INTO ROOF CATCH.RUBBER BUMPERS MISSING ON 2 OF THE ROOF CATCHES. *86650*
needs-review • confidence 0.31
cause
1 OF 4 LATCHED WILL NOT FLIP UP INTO ROOF CATCH.RUBBER BUMPERS MISSING ON 2 OF THE ROOF CATCHES. *86650*
needs-review • confidence 0.31
correction
REPLACE 1 OF THE LATCHES AND 2 OF THE CATCHES
needs-review • confidence 0.31
correction
REPLACE 1 OF THE LATCHES AND 2 OF THE CATCHES
needs-review • confidence 0.32
correction
REPLACE 1 OF THE LATCHES AND 2 OF THE CATCHES
needs-review • confidence 0.30
correction
REPLACE 1 OF THE LATCHES AND 2 OF THE CATCHES
needs-review • confidence 0.05
complaint
LOCK ON LEFT REAR COMPARTMENT DOOR WHERE POWER CORD GOES THE LOCK IS BROKEN. LOCK WILL TURN BUT DOES NOT MOVE AND ALLOW CUST TO ACCESS THE COMPARTMENT
partial-match • confidence 0.49
complaint
LOCK ON LEFT REAR COMPARTMENT DOOR WHERE POWER CORD GOES THE LOCK IS BROKEN. LOCK WILL TURN BUT DOES NOT MOVE AND ALLOW CUST TO ACCESS THE COMPARTMENT
matched • confidence 0.69
complaint
LOCK ON LEFT REAR COMPARTMENT DOOR WHERE POWER CORD GOES THE LOCK IS BROKEN. LOCK WILL TURN BUT DOES NOT MOVE AND ALLOW CUST TO ACCESS THE COMPARTMENT
partial-match • confidence 0.62
complaint
LOCK ON LEFT REAR COMPARTMENT DOOR WHERE POWER CORD GOES THE LOCK IS BROKEN. LOCK WILL TURN BUT DOES NOT MOVE AND ALLOW CUST TO ACCESS THE COMPARTMENT
matched • confidence 0.74
cause
WHEN TECH PUSHES DOOR CLOSED ALL LATCHES AND LOCKS WORK CORRECTLY
partial-match • confidence 0.36
cause
WHEN TECH PUSHES DOOR CLOSED ALL LATCHES AND LOCKS WORK CORRECTLY
partial-match • confidence 0.43
cause
WHEN TECH PUSHES DOOR CLOSED ALL LATCHES AND LOCKS WORK CORRECTLY
partial-match • confidence 0.39
cause
WHEN TECH PUSHES DOOR CLOSED ALL LATCHES AND LOCKS WORK CORRECTLY Page 1 of 2 © 2026 Integrated Dealer Systems *27663* W/O: 27663
needs-review • confidence 0.25
correction
NO WORK PREFORMED.NOT TO VIN Subtotal for
needs-review • confidence 0.33
correction
NO WORK PREFORMED.NOT TO VIN Subtotal for
needs-review • confidence 0.34
correction
NO WORK PREFORMED.NOT TO VIN Subtotal for
needs-review • confidence 0.33
correction
NO WORK PREFORMED.NOT TO VIN Subtotal for
needs-review • confidence 0.06
complaint
BALL SHAPE BLACK PLASTIC PIECE WITH A SCREW COMING OUT CUST THINKS IT BELONGS TO THE TABLE BUT NOT SURE WHERE THIS GOES. SHE STATED THERE ARE THESE ITEMS ATTACHED TO THE TABLE THAT LOOK LIKE THIS BUT THIS ONE WILL NOT GO BACK ON.
partial-match • confidence 0.48
complaint
BALL SHAPE BLACK PLASTIC PIECE WITH A SCREW COMING OUT CUST THINKS IT BELONGS TO THE TABLE BUT NOT SURE WHERE THIS GOES. SHE STATED THERE ARE THESE ITEMS ATTACHED TO THE TABLE THAT LOOK LIKE THIS BUT THIS ONE WILL NOT GO BACK ON.
partial-match • confidence 0.48
complaint
BALL SHAPE BLACK PLASTIC PIECE WITH A SCREW COMING OUT CUST THINKS IT BELONGS TO THE TABLE BUT NOT SURE WHERE THIS GOES. SHE STATED THERE ARE THESE ITEMS ATTACHED TO THE TABLE THAT LOOK LIKE THIS BUT THIS ONE WILL NOT GO BACK ON.
partial-match • confidence 0.35
complaint
BALL SHAPE BLACK PLASTIC PIECE WITH A SCREW COMING OUT CUST THINKS IT BELONGS TO THE TABLE BUT NOT SURE WHERE THIS GOES. SHE STATED THERE ARE THESE ITEMS ATTACHED TO THE TABLE THAT LOOK LIKE THIS BUT THIS ONE WILL NOT GO BACK ON.
partial-match • confidence 0.47
cause
FOUND WHERE THE PLASTIC PIECE GOES ON THE BOTTOM OF THE TABLE LEG. Page 1 of 2 © 2026 Integrated Dealer Systems *27663*
partial-match • confidence 0.37
cause
FOUND WHERE THE PLASTIC PIECE GOES ON THE BOTTOM OF THE TABLE LEG. Page 1 of 2 © 2026 Integrated Dealer Systems *27663*
partial-match • confidence 0.37
cause
FOUND WHERE THE PLASTIC PIECE GOES ON THE BOTTOM OF THE TABLE LEG. Page 1 of 2 © 2026 Integrated Dealer Systems *27663*
partial-match • confidence 0.35
cause
FOUND WHERE THE PLASTIC PIECE GOES ON THE BOTTOM OF THE TABLE LEG.
needs-review • confidence 0.31
correction
INSTALL PLASTIC PIECE IN LEG FOR TABLE W/O: 27663
partial-match • confidence 0.37
correction
INSTALL PLASTIC PIECE IN LEG FOR TABLE W/O: 27663
partial-match • confidence 0.37
correction
INSTALL PLASTIC PIECE IN LEG FOR TABLE W/O: 27663
partial-match • confidence 0.35
correction
INSTALL PLASTIC PIECE IN LEG FOR TABLE
needs-review • confidence 0.31
complaint
CUSTOMER STATES ONE OF THE PISTONS ON THE BED HAS PULLED LOOSE. PLEASE CHECK AND ADVISE
partial-match • confidence 0.55
complaint
CUSTOMER STATES ONE OF THE PISTONS ON THE BED HAS PULLED LOOSE. PLEASE CHECK AND ADVISE
partial-match • confidence 0.55
complaint
CUSTOMER STATES ONE OF THE PISTONS ON THE BED HAS PULLED LOOSE. PLEASE CHECK AND ADVISE
partial-match • confidence 0.54
complaint
CUSTOMER STATES ONE OF THE PISTONS ON THE BED HAS PULLED LOOSE. PLEASE CHECK AND ADVISE
needs-review • confidence 0.16
cause
FOUND MOUNT FOR BED SUPPORT LIFT PISTON PULLED SREWS OUT OF BED FRAME.
partial-match • confidence 0.42
cause
FOUND MOUNT FOR BED SUPPORT LIFT PISTON PULLED SREWS OUT OF BED FRAME.
partial-match • confidence 0.65
cause
FOUND MOUNT FOR BED SUPPORT LIFT PISTON PULLED SREWS OUT OF BED FRAME.
partial-match • confidence 0.65
cause
FOUND MOUNT FOR BED SUPPORT LIFT PISTON PULLED SREWS OUT OF BED FRAME.
needs-review • confidence 0.31
correction
NEED TO REINFORCE AREA TO HOLD SCREWS BETTER
needs-review • confidence 0.32
correction
NEED TO REINFORCE AREA TO HOLD SCREWS BETTER
partial-match • confidence 0.36
correction
NEED TO REINFORCE AREA TO HOLD SCREWS BETTER
partial-match • confidence 0.36
correction
NEED TO REINFORCE AREA TO HOLD SCREWS BETTER
needs-review • confidence 0.05
Evidence Thread
Ashlee Olsen
processor • Sep 9, 2026, 3:40 PM
submitted PA#2803679
Ashlee Olsen
processor • Sep 10, 2026, 11:44 AM
@Stephanie D WO 27663 FR feedback: 09/10/2026KErb@forestriverinc.comHello, when latching these in place the roof often will need to be manually manipulated for the latches to catch correctly
Stephanie Davis
dealer_or_external • Sep 10, 2026, 1:11 PM
Tech verified 1 of the will not operate as it should. The rubber bumpers are missing on 2 of the latches.
Ashlee Olsen
processor • Sep 10, 2026, 2:41 PM
Notes made to FR
Ashlee Olsen
processor • Sep 10, 2026, 4:45 PM
@Stephanie D FR feedback:
09/10/2026mpegan@forestriverinc.comHello, only two of the latches will have those bumpers, that should be the door side wall, correct? When the walls are folded down, that wall should be on top of the off door side wall, which is what the bumpers are for to prevent rubbing while in travel mode. We can authorize to replace the one latch that is defective, thank you!
Ashlee Olsen
processor • Sep 10, 2026, 4:45 PM
@Stephanie D FR feedback:
09/10/2026mpegan@forestriverinc.comHello, only two of the latches will have those bumpers, that should be the door side wall, correct? When the walls are folded down, that wall should be on top of the off door side wall, which is what the bumpers are for to prevent rubbing while in travel mode. We can authorize to replace the one latch that is defective, thank you!
Let me know if this works!
Stephanie Davis
dealer_or_external • Sep 11, 2026, 9:59 AM
I have this on the techs board for an answer. I will update when he lets me know.
Stephanie Davis
dealer_or_external • Sep 11, 2026, 10:51 AM
We will move forward with replacing the 1 latch.
Ashlee Olsen
processor • Sep 11, 2026, 5:04 PM
approved
job 1 .5
job 2 .2 This is just for the one latch, they will not have the bumpers
job 3 noted
job 4 .1
job 5 .5
Stephanie Davis
dealer_or_external • Sep 12, 2026, 4:27 PM
@Tessa C Approved to order the following.
Line 1: fridge latch
Line 2: latch for roof (see photos on this if you need help, I will do so)
Tessa Coffey
dealer_or_external • Sep 14, 2026, 9:35 AM
@Stephanie D had to reach out to get fridge latch
Tessa Coffey
dealer_or_external • Sep 14, 2026, 10:32 AM
@Stephanie D tabatha from forest river says its doesnt show a fridge lock for that model so she is reaching out to if theres one
Tessa Coffey
dealer_or_external • Sep 21, 2026, 12:49 PM
@Stephanie D do you want me to keep digging to try to find her a latch for the fridge. Tabatha said it didnt come with one
Stephanie Davis
dealer_or_external • Sep 21, 2026, 3:27 PM
@Tessa C See if we can find a strap for the fridge please
Tessa Coffey
dealer_or_external • Sep 21, 2026, 3:45 PM
@Stephanie D on order 18373
im looking for the strap now
Tessa Coffey
dealer_or_external • Sep 22, 2026, 1:02 PM
@Stephanie D part shipped, no tracking number yet
Tessa Coffey
dealer_or_external • Sep 24, 2026, 11:02 AM
@Stephanie D LATCH IS HERE. S/O A-F
Ashlee Olsen
processor • Oct 14, 2026, 1:46 PM
@Stephanie D WO 27663 Hey! Are you wanting me to split job 1 to another claim or are you just not completing the job? Thanks!
Stephanie Davis
dealer_or_external • Oct 14, 2026, 2:25 PM
We will not be completing this job; they do not make a latch for this fridge. I apologize for the inconvenience of not letting you know.
Ashlee Olsen
processor • Oct 14, 2026, 3:34 PM
All good Stephanie! Thank you!
Ashlee Olsen
processor • Oct 14, 2026, 3:39 PM
submitted C#2803679
Ashlee Olsen
processor • Oct 28, 2026, 12:52 PM
paid $175.66 10/27 check #3248937
Claim Files
COMPLETED WO.pdf
pdf • Oct 14, 2026, 9:55 AM • 406,627 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27663/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Oct 14, 2026, 9:55 AM • 406,627 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27663/COMPLETED WO.pdf
WO.pdf
pdf • Sep 9, 2026, 2:15 PM • 401,753 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
WO.pdf
pdf • Sep 9, 2026, 2:15 PM • 401,753 bytes
/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Forest River/27663/WO.pdf
WO.pdf
pdf • Sep 9, 2026, 2:15 PM • 401,753 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27663/WO.pdf
WO.pdf
pdf • Sep 9, 2026, 2:15 PM • 401,753 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27663/WO.pdf
WO.pdf
pdf • Sep 9, 2026, 2:15 PM • 401,753 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27663/WO.pdf